Attachment 1 Toll Magement Services.pdf

Pentagon Force Protection Agency

Facilities Acquisitions and Logistics Directorate

PFPA Fleet Program Toll Management Transponders Services

Statement of Work (SOW)

PART 1

GENERAL INFORMATION

1.0 GENERAL: This is a non-personnel services contract to provide Toll Management transponder services for the Pentagon Force Protection Agency (PFPA), which currently maintains a fleet of 150 vehicles for use by authorized Pentagon Police Division (PPD) employees. Approximately 100 vehicles require transponders to enable access to toll roads in and around their prospective field offices and regional areas of responsibility without interruption by automated transponders.

1.1 Service Description/ Scope of Work: This will be a non-personnel service, Firm-Fixed Price (FFP)

Contract. The Contractor shall provide a full range of toll management services that support all national toll roads located within the CONUS, as well as transponder equipment, replacements, and full customer support for toll management services. The Contractor shall provide an internet-based reporting and centralized billing system with a user interface that promotes account management and supports opportunities for cost savings within the DoD Toll Management program. The Contractor shall provide personnel, management, materials, equipment, and facilities to perform the requirements outlined in this SOW. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who, in turn, is responsible to the Government.

1.1.1 The PFPA requires (100) E-Z Pass Transporters for the distribution of 115 Law

Enforcement/Emergency Fleet Vehicles. The purpose of these transponders is to reduce the need for individuals to stop at toll checkpoints. A transponder is a device that sends a signal in response to another signal and can be used to increase the efficiency of toll payments by allowing drivers to pass through checkpoints without needing to fumble for cash. The Contractor shall provide the necessary personnel, management, materials, equipment, and facilities to meet the requirements outlined in the Statement of Work

(SOW). PFPA/PPD will utilize the transponders for approved local and temporary duty travel.

1.1.2 The Government may require additional transponders and related services during the base or any option period, and surge modifications will be within the scope of the Contract to provide increased service for the defined task areas of this SOW.

1.2 Background: The Pentagon Force Protection Agency (PFPA) provides force protection, security, and law enforcement operations as required for the people, facilities, infrastructure, and other resources at the Pentagon Reservation and DoD activities and DoD-occupied facilities not under the jurisdiction of a Military Department within the National Capital Region (NCR). This responsibility includes the security of buildings and personnel, antiterrorism and force protection, emergency responses, and other key functions (including the protection of senior DoD officials). To provide the required law enforcement services explained above, the Pentagon Police Division (PPD) currently has a small fleet of specialized vehicles that require routine maintenance and upkeep to maintain the high level of force protection required by DoD standards. These specialized vehicles are utilized within the jurisdiction of the Pentagon Reservation and facilities throughout the NCR within our assigned area of responsibility.

1.3 Objective: The objective of this Contract is to provide toll aggregation management for the agency's

Government-owned vehicles without interruption while capturing data for billing and reporting on an internet-based system. The full requirement for contractor-provided toll aggregation services includes transponder equipment and customer service. The Contractor shall provide PFPA customers accessibility to the E-ZPass transponders for use during official business-related local and Temporary

Duty (TDY) travel along toll roads in Maryland, Virginia, and other nearby states.

1.3.1 The PFPA requires (100) E-Z Pass Transporters for the distribution of 115 Law

Enforcement/Emergency Fleet Vehicles. The purpose of these transponders is to reduce the need for individuals to stop at toll checkpoints. A transponder is a device that sends a signal in response to another signal and can be used to increase the efficiency of toll payments by allowing drivers to pass through checkpoints without needing to fumble for cash. The Contractor shall provide the necessary personnel, management, materials, equipment, and facilities to meet the requirements outlined in the Statement of Work

(SOW). PFPA/PPD will utilize the transponders for approved local and temporary duty travel.

1.3.2 The Government may require additional transponders and related services during the base or any option period, and surge modifications will be within the scope of the Contract to provide increased service for the defined task areas of this SOW.

1.4 Scope: The Contractor shall provide a full range of toll management services administrator over (100)

E-Z Pass Transponders for 115 Law Enforcement/Emergency Fleet Vehicles. The Contractor shall provide toll road transponder equipment and replacements for over 100 GSA Leased vehicles that will cover Maryland, Virginia, and other nearby states, as well as transponder equipment, replacements, and full customer support for toll management services.

1.4.1 The Contractor shall provide an internet-based reporting and centralized billing system with a user interface that promotes account management and supports opportunities for cost savings within the DoD Toll Management program. The Contractor shall provide personnel, management, materials, equipment, and facilities to perform the requirements outlined in this SOW. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who, in turn, is responsible to the

Government.

1.4.2 PFPA has 115 Law Enforcement/Emergency vehicles and will assign and/or issue One hundred (100) transponders procured as required to conduct the Government's business.

This will allow the transponders to be assigned to different vehicles registered to PFPA for personnel to use when required. The transponders are used for approved local and temporary duty travel. The PFPA fleet manager will record and monitor the customers' use of the transponders. The PFPA Fleet Manager will require monthly reports from the

Virginia Department of Transportation (VDOT) and E-ZPass office regarding transponders' use, monetary balance, and status.

1.5 Period Of Performance: Period of Performance. The period of performance is for one 12-month

Base Year of 12 months and four 12-month Option Years. The Period of Performance reads as follows:

Base Year

Option Year I

Option Year II

Option Year III

Option Year IV

1.6 General Information

1.6.1 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this

SOW. The Contractor shall develop and implement procedures to identify, prevent, and ensure the non-recurrence of defective services. The Contractor's quality control program is how he assures himself that his work complies with the requirements of the Contract. The Contractor will submit the QCP as part of their proposal, and three copies of a comprehensive written QCP shall be submitted to the KO and COR within five working days when changes are made thereafter. After acceptance of the quality control plan, the Contractor shall receive the Contracting Officer's acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor's performance under this Contract in accordance with the Quality Assurance

Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of Surveillance, and the minimum acceptable defect rate(s).

1.6.3 Place of Performance: The work shall be performed at the Contractor's site.

1.6.4 Type of Contract: The Government will award a Firm fixed price.

1.6.5 Security Requirements:

1.6.5.1 The Contractor shall ensure each employee can obtain a Public Trust

Clearance.

1.6.5.2 The Contractor shall maintain the security of personnel data for all customers supported by the Contract and ensure enforcement of

Federal Privacy Act requirements.

1.6.5.3 The Contractor shall provide equipment and data security.

1.6.5.4 The Contractor shall provide data storage and backups.

1.6.5.5 Vendor-provided equipment (transponders) shall not have a Global

Positioning System (GPS) type capability that allows vehicle or movement tracking or location. Due to security concerns, vendor equipment shall not obtain any devices that track the location of that equipment.

1.6.5.6 When hiring personnel, the Contractor shall keep in mind the sensitivity and security of data and any information collected concerning Government users.

1.6.6 Physical Security: The Contractor shall furnish its own personnel, management, materials, equipment, and facility to perform the requirements outlined in this SOW.

PART 2

DEFINITIONS & ACRONYMS

2.0 Definitions And Acronyms:

2.1 Definitions

2.1.1 Contractor. A supplier or vendor is awarded a contract to provide specific supplies or services to the Government. The term used in this

Contract refers to the prime.

2.1.2 Contracting Officer. A person with authority to enter, administer, and or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the

Government.

2.1.3 Contracting Officer's Representative (COR). An employee of the U.S.

The Government is appointed by the contracting officer to administer the

Contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has the authority to provide technical direction to the Contractor if that direction is within the scope of the Contract, does not constitute a change, and has no funding implications. This individual does NOT have the authority to change the terms and conditions of the Contract.

2.1.4 Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 Deliverable. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6 Physical Security. Actions that prevent the loss or damage of Government property. QUALITY ASSURANCE. The government procedures verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for the

Surveillance of contractor performance.

2.1.8 Quality Control. All necessary measures are taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

2.1.9 Subcontractor. One that enters a contract with a prime contractor. The

Government does not have the privity of a Contract with the subcontractor.

2.1.10 Workday. The number of hours per day the Contractor provides services in accordance with the Contract.

2.1.11 Work Week. Monday through Friday unless specified otherwise.

2.2 Acronyms:

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

DFARS Defense Federal Acquisition Regulation Supplement

DOD Department of Defense FAR Federal Acquisition Regulation

KO Contracting Officer

OCI Organizational Conflict of Interest PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

SOW Statement of Work

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT-FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.0 GOVERNMENT-FURNISHED ITEMS AND SERVICES

3.1 Services: The Government will provide materials needed to set up special events sponsored by the Pentagon.

3.2 Facilities: Not applicable.

3.3 Utilities: Not applicable.

3.4 Equipment: Not applicable.

3.5 Materials: The Government will provide Standard Operating Procedures and Policies.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

4.1 General: The Contractor shall provide the services described in this SOW.

4.2 Secret Facility Clearance: Not Applicable

4.3 Materials: The Contractor shall assist the Policy division with developing Standard

Operating Procedures (SOPs) and manuals for various directorates in PFPA.

4.4 Equipment. N/A

PART 5

SPECIFIC TASKS

5.0 Specific Tasks:

5.1 Basic Services.

5.1.1 Toll Management Service: The Contractor Shall provide a single toll account that is replenishable on a yearly basis.

5.1.2 Assist with the development of Toll Management policy, practices, and procedures.

5.1.3 Track and certify automated toll and toll violation charges.

5.1.4 Facilitate the movement and tracking of vendor-provided equipment such as transponders or other technology.

5.1.5 Automated toll charges shall reflect the actual toll usage based on the transponders traveled through the tolls.

5.1.6 Review and certify monthly billing statements.

5.1.7 The Contractor shall examine documentation and implement any new requirements promulgated by law and government policy.

5.1.8 Protect The Government's information through a secure process.

5.1.9 Monitor, identify, and recover money lost on misreads.

5.1.10 Provide notification of no toll activity on inactive transponders

5.1.11 Provide upcoming payment reminders.

5.1.12 Provide daily, weekly, and monthly utilization and billing.

5.1.13 Provide transponder equipment and replacements for each vehicle as requested/needed.

5.1.14 Provide Monthly Spending Reports

5.1.15 Monitor unplanned toll usage.

5.1.16 Monitor Government's policy breaches.

5.1.17 Provide toll data summarized by vehicle across toll facilities throughout the Continental

United States.

5.2 Transponder Equipment: The Contractor shall provide toll road transponder equipment and replacements for 100 GSA Leased vehicles that will cover NCR toll roads for PFPA's vehicle fleet.

The PFPA's Leased vehicle fleet size is determined by mission requirements and may increase or decrease throughout the period of performance for this Contract.

5.3 Customer Support: The Contractor shall provide customer service support as needed to address issues within twenty-four hours during business, non-holiday, and hours after receipt. The Contractor shall respond to customer queries within 24 hours in a courteous and professional manner. The

Contractor shall provide an internet-based reporting and centralized billing system with a user interface promoting account management. This shall include:

5.3.1 Track and certify automated toll and toll violation charges.

5.3.2 Consolidated toll payment (a single monthly statement) and management solution, eliminating the need to pay multiple third-party companies for equipment usage and/or toll usage.

5.3.3 100% major toll road coverage across the NCR.

5.3.4 Streamlined method of payment.

5.3.5 A single toll account for the agency's fleet is required to travel on toll roads for official use.

5.4 Service Accuracy: The Contractor shall deliver accurate reporting, invoicing, and visibility that ensures the agency is receiving satisfactory management and toll processing. This shall include:

5.4.1 On-demand reporting

5.4.2 Provide monthly delivery reports to the Contracting Officer Representative (COR) to account for toll payments on behalf of PFPA.

5.4.3 Ongoing misread identification and corrections at the transaction level

5.4.4 Accurate invoicing and corresponding administrative fees

5.4.5 Enabling the agency to analyze reports (vehicle & device management, billing, violations, usage, etc.).

5.4.6 Violation processing

5.4.7 Recovery Refunded

PART 6

APPLICABLE PUBLICATIONS

6.0 APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1 The Contractor must abide by all statutes, applicable regulations, publications, manuals, and federal policies and procedures. Publications applicable to this SOW are listed below. All publications listed are available via the Internet at the specified web address. Additional applicable publications may be available or become available during the life of this Contract. The Government reserves the right to institute such publications to the extent that is within the scope of this Contract.

32 CFR, National Defense; Part 155-161, Security https://www.ecfr.gov/current/title-32/subtitle-A/chapter-I/subchapter-F

Federal Acquisition Regulations (FAR): https://www.acquisition.gov/browse/index/far

Defense Federal Acquisition Regulations (DFARs): https://www.acquisition.gov/dfars

DoD Directive 3020.26, DoD Continuity Policy https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodd/302026p.pdf

DoD Instruction, 5200.48, Controlled Unclassified Information (CUI) https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/520048p.PDF?ver=2020-03-06-

100640-800

DoD Directive 5105.68, Pentagon Force Protection Agency https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodd/510568p.pdf?ver=2019-05-22-

094341-937

DoD Manual 5200.01, DoD Information Security Program: Protection of Classified Information https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodm/520001m_vol3.pdf?ver=MJfVDnRd2

HTyLSzDse9VQ%3d%3d

DoD Directive 5500.07, Standards of Conduct https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodd/550007p.pdf

DoD Instruction 8500.01, Cybersecurity https://www.esd.whs.mil/portals/54/documents/dd/issuances/dodi/850001_2014.pdf

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

https://www.ecfr.gov/current/title-32/subtitle-A/chapter-I/subchapter-F https://www.acquisition.gov/browse/index/far https://www.acquisition.gov/dfars https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodd/302026p.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/520048p.PDF?ver=2020-03-06-100640-800 https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/520048p.PDF?ver=2020-03-06-100640-800 https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodd/510568p.pdf?ver=2019-05-22-094341-937 https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodd/510568p.pdf?ver=2019-05-22-094341-937 https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodm/520001m_vol3.pdf?ver=MJfVDnRd2HTyLSzDse9VQ%3d%3d https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodm/520001m_vol3.pdf?ver=MJfVDnRd2HTyLSzDse9VQ%3d%3d https://www.esd.whs.mil/portals/54/documents/dd/issuances/dodi/850001_2014.pdf

7.0 Attachment/Technical Exhibit List:

7.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2 Attachment 2/Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard Performance

Threshold

Method of

Surveillance

PRS # 1. SOW Section 5 The Contractor shall be responsible for providing Toll Road Equipment.

PRS # 2. SOW Section 5 The Contractor shall be responsible for providing Toll Data Reports

PRS # 3. SOW Section 5 The Contractor shall be responsible for providing a Toll Violation Report.

responsible for providing Centralized Billing System responsible for providing Delivery Reports

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable PWS REFERENCE # of Days FREQUENCY Submit To

Toll Road Equipment 5.1 10 days after contract award.

Until all devices are delivered and accounted for

COR

Toll Data Reports 5.2 15 days after the contract award Monthly/ad-hoc COR

Toll Violation Charges 5.3 15 days after the contract award

Monthly/a d-hoc

COR

Centralized Billing System 5.4 15 days after the contract award

Monthly/ad-hoc COR

Delivery Reports 5.5 30 days after contract award

Monthly/ad-hoc COR