Attach 1. SOW 03212025_Redacted.pdf

Statement of Work

DS/DSS/OPI

OPI Support by Esri

1. BACKGROUND

The Bureau of Diplomatic Security, Diplomatic Security Service Program office has a requirement to provide software support for the DS Geospatial database. The DS Geospatial database provides geospatial information for DS Directorates and other Bureaus in the Department of State. In order to ensure service, the Contractor will use web-based ArcGIS applications to meet DS objectives. This is a software support and labor related contract maintenance and support ability to monitor network utilization, performance issues, traffic, outages, etc.

2. SCOPE

The current DS Geospatial Team has implemented numerous ArcGIS applications and geographic information system (GIS) workflows to support the needs of DS. The overall requirement for this scope of work is to provide GIS support to maintain existing ArcGIS applications and databases and continue implementation of new geospatial workflows and tools, based on DS priorities. Required areas of support include:

• DS Geospatial Dashboard integration with DS Incident Reporting Tool: The DS Geospatial team has integrated an ArcGIS spatial analysis dashboard with the DS Incident Reporting tool (myDSIR).

Support is required to perform the final deployment of this dashboard, provide user engagement and training, and support minor enhancements based on user feedback and DS priorities.

• DS Spatial Analysis Dashboards: The DS Geospatial team has implemented numerous spatial analysis dashboards that provide situational awareness for specific events, specific DS field offices, and specific topics of interest. Support will include the maintenance, data content updates, and minor enhancements of these existing ArcGIS dashboards, based on user feedback and DS priorities.

Additional dashboards may be configured based on National Special Event needs and DS priorities.

In addition, support will include both on-site and remote support to the Diplomatic Protection

Operations Center (DPOC) during the United Nations General Assembly meeting (UNGA 80) in

New York City in September 2025.

• Places-of-Interest (POI) Reconciliation: Current POI data is duplicated in many databases across

DS and most data sets are out-of-date. DS needs a centralized POI database that can be easily updated by Post staff and shared with DS stakeholders via desktop and browser-based map viewers. Support will include working with the DS POI Geospatial working group to implement a centralized database and data update workflows.

• Advanced Spatial Analytics: As part of the Office for Planning and Innovation (OPI), DS requires the DS Geospatial team to continue pilot projects to evaluate advanced GIS spatial analytics and related emerging technologies (i.e. emerging hot spots, trend analysis, graph analytics (ArcGIS

Knowledge), and the incorporation of AI, real-time data, and mobile apps). Support will include providing demonstrations and recommendations for incorporation into DS workflows. The desired period of performance is one six months.

3. SUMMARY OF REQUIREMENTS

Required Capabilities:

DS Geospatial requires software that includes the Department-wide ArcGIS Enterprise GIS that is currently being managed by M/SS/CfA and optimized by users from several other Bureaus to include INR, OBO and

CSO. This Enterprise platform will allow DS to create visualizations that can be shared to anyone on OpenNet with varying degrees of security as needed for the information. Accessing this software will require acquiring specific licenses that will only be assigned to the DS staff and teams.

The data that is needed to accomplish these goals will be used as a basemap in visualizations, for visual reference in imagery, and to calculate geographic location (geocoding) of existing DS data. These data sets are in the cloud GIS called ArcGIS Online and will require DS staff to have access to ample permissions to accomplish the necessary activities.

Training for the DS Bureau will involve platform instruction for outgoing Regional Security Officers (RSOs) required to attend Virtual RSO In-Service classes on the specific GIS workflows that will help them with data and use of the system. Virtual RSO In-Service occurs three to four times a year.

4. DELIVERY

The Vendor shall provide any software licenses as well as confirmations and/or receipts via myesri.com.

5. PERIOD OF PERFORMANCE

The period of performance is 03/30/2025 – 10/11/2025.

6. PLACE OF PERFORMANCE

The primary work location will be DS/DSS/OPI offices in the Rosslyn/Arlington VA and DC metropolitan area.

6.1. Applicability of Telework

All work performed at locations other than those identified as Government and/or Contractor facilities shall be approved prior to performing the work. Federal contractors are not governed by DoS; however, this does not prohibit Contractor personnel from working at an alternate site, when/as appropriate and authorized by the Government.

The Contractor shall develop telework policies to comply with the following requirements. Alternate work arrangements for contractors shall be negotiated with the Contractor’s own employer and the appropriate agency official, to ensure policies and procedures are in close alignment and there is a clear and concise arrangement documenting the agreement. It remains the Contractor’s responsibility to ensure the services are performed in accordance with the terms and conditions of the contract.

The Contractor shall address the pertinent facts impacting performance and ensure all affected Contractor resumes and other related documentation reflects the applicable work site. The Contractor shall provide justification to the Government when identifying and submitting an individual as a telecommuter. The

Contractor shall be responsible for ensuring the Government has the required access/details necessary for the Government to perform quality assurance responsibilities.

7. HOURS OF WORK

The Contractor shall provide standard duty hours support as defined below.

7.1. Standard Duty Hours Support

7.1.1. Normal Business Day

A standard normal business day is defined as any 8 hours of productive labor which must include the Core Business hours of 0900 through 1500 PM local time, Monday through Friday, excluding

Federal Holidays. Exceptions may be required and shall be coordinated with the COR and/or other identified Government representatives, to include short-term or long-term requirements for staggered business days.

7.1.2. Non-Standard Duty Hours Support

Non-standard duty hours may be required.

8. TRAVEL

Local travel is anticipated for this requirement. The contractor will be expected to travel to locations within the DC commuting area only. However, the contractor will supply one person to travel to New York to support security operations for the United Nations General Assembly meeting annually. Reimbursement for all travel shall be on a cost reimbursement basis and in accordance with the FTR.

9. SECURITY

9.1. Safeguarding Information

The Contractor and its employees shall exercise their discretion in all matters relating to their duties and functions. They shall not communicate to any person any information known to them by reason of their performance of services under this contract which has not been made public, except in the necessary performance of their duties or upon written authorization of the Contracting Officer. All documents and records (including photographs) generated during the performance of work under this contract shall be for the sole use of and become the exclusive property of the U.S. Government.

Furthermore, no article, book, pamphlet, recording, broadcast, speech, television appearance, film or photograph concerning any aspect of work performed under this contract shall be published or disseminated through any media without the prior written authorization of the Contracting Officer. These obligations do not cease upon the expiration or termination of this contract. The Contractor shall include the substance of this provision in all contracts of employment and in all subcontracts hereunder.

9.1.1. Controlled Unclassified Information

Contractors may have access to controlled unclassified information. Upon performance start date, all

Contractor personnel performing work under this contract shall be a United States citizen.

All Contractor personnel with access to Government information systems and networks shall successfully complete all required initial and annual Information Assurance (IA) awareness training, as specified by the Government requiring activity.

9.2. Security Requirements

Performance of this contract shall be in accordance with the attached DD Form 254, Department of

Defense Contract Security Classification Specification and FAR 52.204-2 "SECURITY

REQUIREMENTS."

9.2.1. Facility Clearance Level (FCL)

A facility security clearance at the SECRET level is required for contract performance in accordance with the DD Form 254, Department of Defense Contract Security Classification Specification, attached to this contract.

9.2.2. Personnel Security Clearance

Since it will be necessary for some Contractor personnel to have access to classified material and/or to enter into areas requiring a security clearance, each Contractor employee requiring such access must have or be eligible for an individual security clearance commensurate with the required level of access prior to contract performance. Individual clearances shall be obtained and maintained for the duration of employment under this contract or until access requirements change.

9.2.3. Secure Access

The Contractor shall obtain a Department of State building pass for all employees performing under this contract who require frequent and continuing access to Department of State facilities in accordance with Bureau of Diplomatic Security Instructions.

9.2.4. Safeguarding and Disposing of Classified Materials

Classified material received or generated in the performance of this contract shall be safeguarded and disposed of in accordance with the National Industrial Security Program Operating Manual

(DOD 5220.22-M).

9.3. Additional Security Requirements

All personnel performing under this contract shall be U.S. citizens with a security clearance at the

SECRET level.

10. SPECIAL REQUIREMENTS:

None