ATTACHMENT 4 - LABOR CATEGORIES.pdf

Attachment 4 – Labor Category Descriptions

Administrative Assistant/Support Specialist

The Administrative Support Specialist prepares management plans and reports. Coordinates schedules to facilitate completion of proposals, contract deliverables, delivery order review, briefings/presentations/ and IPR preparation. Performs analysis and evaluation of existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues that would require a report and recommend solutions. Assists in the development of work breakdown schedules and prepare charts, tables, graphs, and diagrams to assist in analyzing problems. Performs analysis, development, and review of program administrative operating procedures.

Notional Experience, Skill Set and Education: At least one (1) year experience directing all financial management and administrative activities such as budgeting, manpower and resource planning, and financial reporting. The ability to work independently or under only general supervision.

High School diploma. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Analyst Programmer

Designs, codes, and tests software. Performs software troubleshooting and corrects errors in software and operating procedures. Conducts system analysis and programming tasks. Prepares test data, and tests and debugs programs. Prepares documentation of programs and user procedures. Assists in installing and operating system.

Notional Experience, Skill Set and Education: May have demonstrated experience in configuration management, maintenance planning, supply management, outfitting/fitting out, data management, training, or logistics/configuration information systems. BS/BA or equivalent experience. Four years experience equivalent to BS/BA.

Architect

Ability to architect solutions to provide timely update of large databases and assuring high-performance across the architecture; works with other team members to improve the business process, information and technology of client organizations; designs, implements and develops Integration solutions for providing state of the art solutions capable of handling high volume transaction rates for real-time processing and delivery; supports enterprise design by in developing enterprise schemas to map data and process flows between systems and solutions.

Manages the activities of three to four enterprise architects. Stays current with the standard enterprise architecture frameworks for Federal Government. Partner with client in the process of system design, planning and identifying the best approach for ease of maintenance, application performance, compatibility with existing systems. Create and preserve conceptual integrity across multiple systems. Promote architectural goals such as adaptability. Work with client to understand the (business) problem domain and identify requirements and constraints. Provide client technological possibilities and limits. Identify risks and perform meaning feasibility studies.

Notional Experience, Skill Set and Education: Eight (8) years of IT experience, including at least five (5) years of experience in Enterprise Architecture and its components. Extensive knowledge and practical applications of multiple platforms. Have a depth of understanding in multiple areas listed below: network infrastructure, server platforms, middleware, software development, and client platform.

A Bachelor’s degree in computer science, information technology, computer systems architecture, or related scientific discipline is preferred or equivalent years of experience. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Business Systems Analyst

Performs functional and technical analysis, assessment, and development tasks. Participates in requirements analyses, data gathering, interviews, and facilitated sessions. Provides analytical skills in design, testing, training, and implementation activities. Contributes to deliverables. May be knowledgeable in Reliability-Centered Maintenance principles and methodology.

Notional Experience, Skill Set and Education: BS/BA or equivalent experience. Four years experience equivalent to BS/BA.

Program Manager

A Program Manager serves as a contract manager, and will be authorized interface with the government’s Contracting Officer’s Technical Representative (COTR), other government management personnel, and customer agency representatives. Responsible for coordinating the work activity of management and technical personnel and enforcing work standards, assigning contractor schedules, and communicating policies, purposes, and manage subordinates and subcontractors. Responsible for the overall contract performance. Organizes resources to support multiple concurrent projects and manages the execution of multiple concurrent projects.

Organizes, directs, and coordinates planning and production of all contract support activities.

Conducts oral and written communications with all levels of management for planning and control of projects. Communicates with all levels of Government management personnel, other contract personnel, and customer agency representatives. Formulates and reviews project feasibility studies, determines costs, and ensures conformance to work standards. Prepares and delivers presentations to colleagues, subordinates, and government representatives.

Notional Experience, Skill Set and Education: Ten (10) years experience in managing complex software development projects for information systems. Have an advanced degree (Master’s or equivalent) in a management or scientific discipline. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Project Manager

Supervises or directly manages and coordinates project through all phases of the systems development life cycle, including planning, requirements analysis, design, development, testing, installation, and evaluation. Responsible for conducting the project in a timely manner, ensuring the quality of work products, maintaining financial soundness of the project, managing interactions, and reporting progress and issues. Ensures conformance with work standards;

interprets policies, procedures, and goals and objectives of the organization. Coordinates work effort with all parties. Reviews work products for quality, completeness, and adherence to design concepts and user requirements. Has significant expertise in managing systems projects.

Responsible for client liaison.

A Project Manager serves as the leader of a delivery order and assists the Program Manager in working with the Government’s Contracting Officer’s Technical Representative (COTR), other government management personnel, and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and ensuring that the technical solutions and schedules in the task order are implemented in a timely manner.

Performs enterprise-wide horizontal integration planning and interfaces to other functional systems. Provides overall managerial direction for a specific project. Manages ADP services and support operations that may include multiple task orders. Organizes resources to support multiple concurrent task orders and manages the execution of those task orders. Organizes, directs, and coordinates planning and production of all project support activities. Conducts oral and written communications with the Program Manager for planning and control of the project or multiple, concurrent task orders. Communicates with all levels of Government management personnel, other contract personnel, and customer agency representatives. Formulates project feasibility studies, determines costs, and ensures conformance to work standards. Assigns, schedules, and reviews work of subordinates including subcontractors. Prepares and delivers presentations to colleagues, subordinates, and government representatives. Assures the proper use of current or requested programming, testing and documentation techniques.

Notional Experience, Skill Set and Education: A Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, Social Science, or other related analytical, scientific, or technical disciplines. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Principal Systems Engineer

Provides technical expertise, support, and oversight in one or more emerging technology areas including, but not limited to, knowledge discovery, data mining, wireless communications, Internet technologies, secure messaging, enterprise engineering, fraud detection, intrusion detection, bioinformatics, information assurance, public key infrastructure (PKI), and critical infrastructure protection. Reviews and recommends solutions to customer problems based on prior experience and hands-on understanding of how products and services interrelate and support the customer mission.

Notional Experience, Skill Set and Education: Twelve (12) years of substantive IT knowledge and demonstrated hands-on expertise and/or training in areas of emerging technologies. These areas include, but are not limited to, national policy development, continuity of government and operations, crisis management, disaster recovery, database frameworks, enterprise resource planning, HyperText Markup Language (HTML), HyperText Transfer Protocol (HTTP), Web portals, firewalls, geographic information systems, visual simulation applications, and remote sensing/satellite imagery.

A Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, Social Science, or other related analytical, scientific, or technical disciplines. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Systems Administrator

Provide assistance to the design, development and support of key Internet/Extranet/Intranet components. Provide technical level system administration, support, and maintenance of HTTP/S services, web application services, proxy services, DNS, content filtering, web network infrastructure, content management and other services. Work on projects of a wide range of complexity and scope that require use of analytical and abstraction skills. Assist in the identification, evaluation and recommendation of Internet and Networking infrastructure products and technologies. Provide general assistance to application and infrastructure projects.

Implement, administer, and support production Web servers (IIS, Orion, Apache) and backend application, database and support systems. Manage web monitoring activity and generate reports for internal stakeholders.

Notional Experience, Skill Set and Education: Seven (7) years of progressive experience in Internet technologies including TCP/IP, HTTP and DNS. Experience of Operating Systems including Windows Server 2003 and UNIX. Ability to document processes and work within a quality improvement environment. Demonstrated working knowledge of web architectures including: web and web application servers, encryption, n-tier development/deployment strategies, databases, security mechanisms, directories, etc. Have a track record of delivery of projects on schedule.

Excellent interpersonal, communication, and written skills. Understanding of server, application and network security hardening and validation techniques. Experience with HTTP servers, HTML, JavaScript and XML. Hands on use of an HTML Editor, such as Dream Weaver; hands on knowledge of Internet and Networking Infrastructure design and implementation techniques.

Hands on knowledge of Internet and Networking infrastructure products such as servers, switches, firewalls and routers; familiarity with web products and services such as web servers, URL, Browsers, Internet performance tools, web search engines, directory services, switching technologies, DNS services and Internet security services.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Social Science, or other related analytical, scientific, or technical disciplines. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Senior Business Systems Consultant

Notional Experience, Skill Set and Education: Has experience in systems analyses. Provides leadership or analytical expertise to analysts. Operates with substantial independence and initiative. Undertakes analyses and user consultation tasks at all phases of design and implementation of an application.

Minimum of three years experience. BS/BA or equivalent experience. Each postgraduate degree equivalent to up to three years experience (post-graduate study may be substituted for experience at the rate of three credit hours of study for three months of experience, up to 36 credit hours).

Senior Database Administrator

The Database Administrator assists in database operations, user connectivity to database, database security, backup and recovery, data integrity, database update and database reporting.

Performing all aspects of Oracle System Administration including installation of instances, tuning of instances and queries, space management, backup and recovery, setting up of High- Availability (RAC) and Disaster Recovery (RMAN) solutions. Determining and implementing best practices for Oracle setup, monitoring, backup and recovery, installation, tuning, and auditing.

Diagnosing and debugging complicated performance, connectivity, and security issues involving critical applications. Performing UNIX administration required for Oracle (setup system parameters, format drives, performance monitoring of UNIX).

Notional Experience, Skill Set and Education: Five (5) or more years experience with database management systems, such as Oracle, Sybase, Infomax, or SQL Server; knowledge of operating system commands in UNIX/Linux, MS DOS or Windows operating system environments;

knowledge of SQL, DB normalization, and DBMS structures, commands, and procedures.

Experience must include supporting large Oracle database environments. Proficiency in support duties such as performance and tuning, monitoring, backup, recovery, auditing, etc. is required.

Oracle experience with Logical and Physical Database Design and performing UNIX support tasks (system performance monitoring, disk formatting, UNIX tuning) are required. Strong scripting skills (Perl, Korn Shell etc), Oracle High-Availability and Disaster Recovery Solutions experience (Oracle RAC) are preferred. Oracle certification and Linux expertise is a plus.

A Bachelor’s degree in Computer Science, Engineering or related field. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4)years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Senior Functional Expert

Notional Experience, Skill Set and Education: Has substantial expertise in a specific functional area. May direct analyses of requirements for information systems. May direct the design of adaptations to software. May be knowledgeable in process analysis techniques such as flowcharting, process mapping, benchmarking, and activity-based costing. May have subject matter expertise in areas such as facilitation, organizational development, and change management. May have specific expertise in business or functional areas such as financial management, accounting, procurement, maintenance management system integration, maintenance engineering analysis, maintenance management consulting, maintenance effectiveness review procedures, Reliability-Centered Maintenance principles and methodology, or logistics policy development. May have demonstrated experience in configuration management, maintenance planning, supply management, outfitting/fitting out, data management, training, or logistics/configuration information systems.

Minimum of seven years experience. BS/BA or equivalent experience. Each postgraduate degree equivalent to up to three years experience (post-graduate study may be substituted for experience at the rate of three credit hours of study for three months of experience, up to 36 credit hours). Certifications such as Certified Public Accountant (CPA) equivalent to two years experience.

Senior Project Manager

For a given Delivery Order, the Senior Project Manager serves as a contract manager, and be authorized to interface with the government’s Contracting Officer’s Technical Representative (COTR), other government management personnel, and customer agency representatives.

Responsible for formulating and enforcing work standards, assigning contractor schedules, and communicating policies, purposes, and manage subordinates and subcontractors. Responsible for the overall contract performance. Organizes resources to support multiple concurrent projects and manages the execution of multiple concurrent projects. Organizes, directs, and coordinates planning and production of all contract support activities. Conducts oral and written communications with all levels of management for planning and control of projects.

Communicates with all levels of Government management personnel, other contract personnel, and customer agency representatives. Formulates and reviews project feasibility studies, determines costs, and ensures conformance to work standards. Assigns, schedules, and reviews work of subordinate Project Managers including subcontractors. Prepares and delivers presentations to colleagues, subordinates, and government representatives.

Notional Experience, Skill Set and Education: Fifteen (15) years of progressive experience in managing, directing, and implementing information technology projects. Experienced in managing a diverse group of functional activities and subordinate groups of technical and administrative personnel. Experienced in management and control of large funds and resources, and demonstrated capability in managing complex, multi-task commercial and government contracts.

A Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, Social Science, or other related analytical, scientific, or technical disciplines. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Senior Subject Matter Expert

Senior Subject Matter Experts serve as technical experts in areas relevant to a particular project.

SSMEs produce and/or review substantive and/or complex technical documentation reflecting detailed knowledge of technical areas as identified in the statement of work. Documentation subjects include, but are not limited to, systems design, system architecture, feasibility studies, and system specifications.

Notional Experience, Skill Set and Education: Fifteen (15) years of progressive experience in supporting large information technology projects related to the individual’s subject matter expertise. These personnel are often leaders and directors with many years of experience, and are nationally and/or internationally renowned experts in either functional domains (e.g., finance, personnel, acquisition, etc.) or technical disciplines(e.g., computer security, network engineering, etc.). They all have extensive experience as technical leaders and/or senior Project Managers.

A Master’s degree in Business, Engineering, Computer Science, Information Systems, Social Science, or other related analytical, scientific, or technical disciplines. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Software Engineer III

Provide design, programming, documentation and implementation of applications which requires knowledge of government information technology systems for effective development and deployment of software modules. Directs and participates in all phases of software development with emphasis on analysis, coding, testing, documentation, and acceptance phases. Responsible for identifying new and emerging technology to support strategic planning initiatives required to meet business needs. Conducts assessments, evaluations, selections, site surveys, requirements analysis and definition, technology prototyping, and cost analysis related to information technology. Designs and prepares technical reports and documentation to record results.

Applies process improvement and reengineering methodologies and principles to conduct process modernization projects including process and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements. Gathers information by developing and implementing data collection instruments and conducts surveys, document reviews, and interviews. Provides group facilitation, interviewing, training, and provides additional forms of knowledge transfer. Facilitation support includes cross-functional team building, project scoping work sessions, facilitation using creative dynamics techniques, and conflict resolution techniques. Performs manual or automated modeling of process or data models, data flow diagrams, and simulation models. Develops prototype database systems. Designs transaction driven modules to satisfy functional requirement in an on-line or internet/intranet environment. Designs test environments for new applications against databases. Creates entity relationships models to support logical and physical database designs. Creates the metadata describing the database design and attribute descriptions. Creates the schema for building the database. Assists in the management of database projects. Assists in the preparation and delivery of presentations on database management systems concepts. Responsible for overall administration and maintenance of the database, identification and resolution of problems encountered by the users of the system, analysis and implementation of enhancements, and operation and maintenance of databases.

Notional Experience, Skill Set and Education: Nine (9) years in systems lifecycle management, structured system development methodologies (preferably Information Engineering), structured analysis, and/or information systems development or a relevant technical discipline. Experience in some of the following or related technical disciplines: data communications, network management, and operational activities of a network; functional requirements analysis; computer security systems; and quality assurance. Progressive experience may include software development, software management, data management, ADP engineering, and enterprise-wide strategic systems planning, business information planning, and business analysis. Experienced with design techniques or process reengineering across all phases, including change management, business analysis management and techniques, cost benefit analysis, activity and data modeling, information systems development methods and practices, workshop facilitation, and training. Skilled in the interface of software with computer hardware systems, computer-aided software engineering (CASE) tools, complex and software system development. Experience in developing and providing technical and end-user training on computer hardware and application software. Demonstrated ability to communicate orally and in writing. Must possess strong organizational skills and strong interpersonal skills to effectively relate to agency and customer needs. Supervisory experience in managing and providing direction to engineers, programmers, and analysts. Experienced in one of the following engineering disciplines: systems engineering, systems integration, software engineering, information engineering telecommunications engineering, network engineering, electrical engineering, and data quality engineering or other relevant engineering disciplines.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Social Science, or other related analytical, scientific, or technical disciplines. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Systems Engineer II

Analyzes functional business applications and design specifications for functional activities.

Develops block diagrams and logic flow charts. Translate detailed design into computer software.

Test, debug, and refine the computer software to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve performance efficiency. Develops computer software possessing a wide range of capabilities including numerous engineering, business, and records management functions. Develops and plans automated information systems requirements and program specifications.

Notional Experience, Skill Set and Education: Five (5) years of progressive experience in computer programming and/or information systems development or a relevant technical, scientific or social science discipline. Experience in a combination of standards and policy, development research, development in a technical discipline, and development of information systems.

Experience in developing and providing technical and end-user training on application software.

Demonstrated ability to communicate orally and in writing. Must possess strong organizational skills and strong interpersonal skills to effectively relate to agency and customer needs.

Supervisory experience in managing engineers, programmers, and analysts.

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Social Science or other related analytical, scientific or technical discipline. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Systems Engineer III

Provides design, programming, documentation implementation of applications which requires knowledge of government information technology systems for effective development and deployment of software modules. Directs and participates in all phases of software development with emphasis on analysis, coding, testing, documentation, and acceptance phases. Responsible for identifying new and emerging technology to support strategic planning initiatives required to meet business needs. Conducts assessments, evaluations, selections, site surveys, requirements analysis and definition, technology prototyping, and cost analysis related to information technology. Designs and prepares technical reports and documentation to record results.

Notional Experience, Skill Set and Education: Ten (10) years in systems life cycle management, structured system development methodologies (preferably information engineering), structured analysis, and/or information systems development or a relevant technical discipline. Experience in some of the following or related technical disciplines: data communications network management and operational activities of a network; functional requirements analysis; computer security systems; and quality assurance.

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Social Science, or other related analytical, scientific or technical discipline. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Technical Consultant

Provides technical expertise and support in one or more emerging technology areas including, but not limited to, knowledge discovery, data mining, wireless communications, Internet technologies, secure messaging, enterprise engineering, fraud detection, intrusion detection, bioinformatics, information assurance, public key infrastructure (PKI), and critical infrastructure protection. Reviews and recommends solutions to customer problems based on prior experience and hands-on understanding of how products and services interrelate and support the customer mission.

Notional Experience, Skill Set and Education: Six (6) years of IT knowledge and demonstrated hands-on experience and/or training in areas of emerging technologies. These areas include, but are not limited to, national policy development, continuity of government and operations, crisis management, disaster recovery, database frameworks, enterprise resource planning, HyperText Markup Language (HTML), HyperText Transfer Protocol(HTTP), Web portals, firewalls, geographic information systems, visual simulation applications, and remote sensing/satellite imagery.

A Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, Social Science, or other related analytical, scientific, or technical disciplines. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized Experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.

Technical Expert

Provides expertise in application and systems software. Performs performance tuning.

Undertakes analyses of complex hardware, software, and telecommunications issues.

Notional Experience and Education: Five years experience. BS/BA or equivalent experience.

Each postgraduate degree equivalent to up to three years experience (post-graduate study may be substituted for experience at the rate of three credit hours of study for three months of experience, up to 36 credit hours). Certifications such as database administrator (DBA) or Certified PowerBuilder Developer (CPD) equivalent to two years experience.

High degree of technical experience and performance. May have expertise in maintenance and engineering systems design, development, assessment, and analysis. May be knowledgeable in Reliability-Centered Maintenance principles and methodology.

Technical Writer II/Training Specialist

The Technical Writer assists in collecting and organizing information required for preparation of user’s manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents. Prepares and edits documentation incorporating information provided by the user, specialist, analyst, programmer, and management personnel. Duties include writing, edition, and graphics presentation of technical information for both technical and non-technical personnel. Interprets technical documentation standards and prepares documentation accordingly.

Demonstrated Skills: AT least one (1) year experience developing, editing, and producing technical and graphic documentation for information technology systems. Must have a basic understanding of computer processing, including commonly used information technology terminology and must possess strong organizational skills.

Notional Experience and Education: A Bachelor’s degree in Accounting, Business, Engineering, Computer Science, Information Engineering or other related scientific, technical or social sciences discipline. Formal education may be substituted for experience. Each formal degree (i.e., Bachelors, Masters, PhD) may be substituted for four (4) years of experience. Specialized experience may be substituted for formal education. For example, four (4) years of experience are required to substitute for a Bachelor’s degree.