10 Att 01 VSHS Draft Statement of Work - 9-26-25.pdf

VOICE SWITCH HEADSET and HANDSET (VSHS)

SYSTEM

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SECTION C: STATEMENT OF WORK

C.1 VOICE SWITCH HEADSET AND HANDSET (VSHS) SYSTEM

C.1.1 Introduction C.1.2 Scope of Work C.1.3 Acronyms and Abbreviations

C.2 PROGRAM MANAGEMENT

C.2.1 Program Management Office C.2.2 Meeting Support C.2.3 Configuration Management C.2.4 Quality Management C.2.5 Reliability, Maintainability, and Availability (RMA) C.2.6 Equipment Requirements

C.3 VSHS SYSTEMS ENGINEERING

C.3.1 System Engineering and Development C.3.2 Human Factors Design

C.4 TEST AND EVALUATION

C.4.1 Test and Evaluation Program C.4.2 Formal Test

C.4.2.1 General Requirements for Formal Test C.4.2.2 VSHS Testing Support

C.5 LOGISTICS

C.5.1 Repair and/or Refurbishment

C.5.1.1 Warranty C.5.2 Contractor Engineering/Technical/Maintenance Support Services

C.5.2.1 VSHS Lifecycle Support C.5.2.1.1 Engineering Support C.5.2.1.2 Failure Analysis

C.5.2.1 Technical Data Package C.5.3 Training and Training Support

C.6 APPLICABLE DOCUMENTS

C.6.1 FAA Documents C.6.2 Other Documents

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SECTION C: STATEMENT OF WORK

C.1 VOICE SWITCH HEADSET and HANDSET (VSHS) SYSTEM

C.1.1 Introduction This Statement of Work provides a description of the work that the Contractor must perform in supplying the Voice Switch Headset (VSHS), handsets, and ancillary equipment. Headsets and handsets provided under this contract are to be used by Air Traffic Control Specialists (ATCS) in the conduct of Air Traffic Control (ATC) operations.

C.1.2 Scope of Work The supplies and services required by this contract must be performed in accordance with the requirements in this Statement of Work (SOW). This SOW defines the requirements to provide a system in accordance with the VSH Procurement Specification and services as well as the engineering and manufacture of equipment for the deployment of the VSHS in the National Airspace System (NAS). VSHS products will be deployed at NAS facilities located within and outside the continental United States.

The Contractor shall furnish all of the necessary material, and services to acquire, fabricate, assemble, package and deliver items identified in Section B, Supplies or Services and Prices / Cost, in accordance with the terms conditions and provisions set forth herein. Equipment furnished consists of Commercial Off the Shelf / Non-Developmental Item (COTS / NDI) hardware.

This SOW also defines program management, engineering, and logistics services to be delivered in support of the VSHS deployment and operation.

All data deliverables must be prepared and delivered in Contractor format, as specified under the SOW requirement.

C.1.3 Acronyms and Abbreviations

AMS Acquisition Management System ATC Air Traffic Control CDRL Contract Data Requirements List CM Configuration Management COTS Commercial Off-The-Shelf FAA Federal Aviation Administration PAT Production Acceptance Test LMI Logistics Management Information LRU Line Replaceable Unit NDI Non-Developmental Item PCA Physical Configuration Audit RMA Reliability, Maintainability, and Availability

Jason M Perry Sticky Note

SOW Statement of Work TIM Technical Interchange Meeting VSHS or VSH Voice Switch Headset and Handset

C.2.1 Program Management Office The Contractor must provide the Government with a single point of contact with responsibility and authority for all aspects of VSHS program management, equipment design, quality assurance, and logistics support.

The Contractor must describe their program management approach to accomplish the required work efforts in a Program Management Plan (PMP). At a minimum, the program management plan must address Logistics Management, Performance Management, Configuration Management, and Quality Management. The Program Management Plan must be made available for government review upon request.

C.2.2 Meeting Support

The Contractor must conduct and support Technical Interchange Meetings (TIMs). Unless otherwise stated by the Government, TIMs will be held at Government facilities or the Contractor's facilities within the Continental United States (CONUS). During the TIMs, the Contractor and the FAA will discuss specific technical activities; including studies, test plans, test results, design issues, technical decisions, and implementation concerns; to ensure continuing FAA visibility into the technical progress of the contract. The Contractor must provide personnel to support the meeting with the requisite skills to actively engage in topics identified on the meeting agenda. Unless otherwise approved by the FAA, the Contractor’s personnel must attend the meeting in person.

Other meetings, reviews, and government mandated audits will be conducted in accordance with the FAA approved PMP and this SOW. The Contractor must prepare and submit agendas, minutes, and presentation materials for all meetings, reviews, and audits. Management and formal reviews and audits are not considered complete by the FAA until the FAA CO or the CO’s designee approves the required minutes or report.

Support provided by the Contractor must include, but is not limited to, facilities, materials, office equipment, clerical personnel, technical data, and subcontractor participation when requested by the FAA.

Prior to meetings the Contractor must provide to the Government a Meeting Agenda in accordance with attached DID PGM001. Following the meetings the Contractor must provide to the Government Meeting Minutes in accordance with attached DID PGM002.

C.2 Program Management

Meeting Agenda

Meeting Minutes

CDRL VSH-ADM-001

CDRL VSH-ADM-002

C.2.3 Configuration Management

The Contractor must maintain a Configuration Management (CM) system applicable to all VSHS equipment that is documented in corporate CM plans and procedures compliant with EIA-649 National Consensus Standard for Configuration Management. At a minimum the Contractor’s CM system must provide a systematic approach to configuration identification, control, status accounting and audits.

The Contractor must make all CM documentation applicable to the equipment delivered under this contract available for review by the Government, upon request.

The Contractor must maintain configuration identification documentation of the product baselines for all equipment including, but not limited to, drawings, specifications, and test data.

The Contractor must maintain a record of all configuration changes to the baselines of all equipment making such records available for Government review, upon request.

The Contractor must provide a minimum of 90 business days’ notice to the Government in advance of the effective date of changes that affect form, fit, or function of the equipment delivered under this contract.

When requested by the Government, the Contractor must plan and support Physical Configuration Audits (PCAs) of equipment delivered under this contract.

The Contractor’s support for configuration audits must include the provision of configuration baseline documents, change records, test data, and equipment samples.

C.2.4 Quality Management The Contractor must provide and maintain a documented quality management system as a means of assuring compliance with the hardware and software quality requirements of the contract.

The Contractor must have a quality control program that is compliant with ANSI/ASQC/ISO 9001:2008. The Contractor must describe their quality management system in the Quality Management Plan.

C.2.5 Reliability, Maintainability, and Availability (RMA)

The Contractor must maintain a RMA system applicable to all equipment that is documented in corporate plans and procedures.

The Contractor must make RMA plans and procedures applicable to the equipment delivered under this contract available for review by the Government, upon request.

The Contractor must provide RMA analysis applicable to equipment furnished under this contract to the Government. MIL-HDBK-217F, Reliability Prediction of Electronic Equipment, may be used as guidance in the development of reliability predictions. The Reliability Maintainability Report must be provided to the Government in accordance with attached DID LOG003.

C.2.6 Equipment Requirements

Equipment furnished under this contract must conform to FAA Specification FAA-P-3015A.

C.3.1 System Engineering and Development

The Contractor must develop and implement a System Engineering Management program for the definition, development, verification, integration, and testing of the VSHS requirements. System engineering efforts must include all aspects of performance, quality, life cycle costs, maintainability, reliability, schedule, data processing reserves, and future growth requirements.

The Contractor must describe its System Engineering program and its hardware development plan which includes any hardware developed, produced, or modified in the System Engineering Management Plan. The Contractor must maintain effective control over the system engineering and design development process, including subcontract items and services, to ensure cost, performance, and schedule requirements are met and provide early detection and resolution of problems to reduce risk. The System Engineering Management program documents must be made available for government review upon request.

C.3.2 Human Factors Design

The Contractor must apply FAA Human Factors (HF) design requirements as identified in the VSHS Specification and the results of HF studies, analyses, and test and evaluation results, to the iterative design of VSHS components, equipment, software, and procedures. Results of the HF studies must be provided to the government upon request. HF Design standard HF-STD- 001B dated 30 December 2016, may be used as guidance for HF studies.

C.4.1 Test and Evaluation Program As ordered by task order, the Contractor must plan, conduct, and document an integrated test and evaluation program. The Contractor must conduct internal test activities to include but not limited to hardware, software, and integration test on all newly developed or modified portions of their solution. The Contractor must verify the VSHS meets the requirements in the VSH Procurement Specification during the formal verification portion of the Test and Evaluation program. The formal verification portion of the program must consist of Factory Acceptance Test. The Contractor’s plan must conform to the guidelines of the Acquisition Management System Test and Evaluation Process Guidelines available in the FAA Acquisition System Toolset

(FAST).

The Contractor must provide all space, test equipment, test tools, and personnel necessary for successful completion of contractor test and evaluation activities. The Contractor must assign a Test Manager with responsibility for integration, control, oversight, and coordination of all test

C.3 VSHS SYSTEMS ENGINEERING

C.4 Test and Evaluation and evaluation activity. The Contractor must provide technical support to prepare and participate in test and evaluation program related technical interchange meetings with the Government.

As ordered by task order, the Contractor must develop and submit a Contractor Master Test Plan (CMTP) and associated Verification Requirements Traceability Matrix (VRTM) describing its VSHS test program for FAA review and approval. The plan must describe the Contractor’s approach to conduct an integrated test and evaluation program for all test phases and address all testing required for the entire contract duration. The CMTP must be in accordance with attached

DID TES001.

As ordered by task order, the Contractor must develop Contractor Test Procedures for all formal tests that verify the solution meets the requirements contained in the VSH Procurement Specification. The Contractor must obtain Government approval of the CMTP prior to the submittal of Contractor Test Procedures. The Contractor must conduct each test in accordance with the Government-approved Contractor Test Procedures.

C.4.2 Formal Test

C.4.2.1 General Requirements for Formal Test

As ordered by task order, the Contractor must develop and conduct formal test in accordance with test procedures to verify the solution meets the requirements contained in the VSH Procurement Specification. The Contractor must obtain approval of the CMTP prior to the submittal of test procedures. Deviation from the approved procedures can occur at the direction of the Government. All deviations from the Government approved procedures must be noted in the test log and redlined on the test working procedures document. A Task Order Report must be provided to the Government in accordance with attached DID LOG001.

C.4.2.2 VSHS Testing Support

As ordered by task order, the contractor must provide on-site engineering, technical and maintenance support services for the Operational Testing (OT) activities. At a minimum, the Contractor must provide technical personnel with functional and operational knowledge of the VSHS to support all Government VSHS OT activities.

When ordered by the Government, the contractor must provide labor, materials, test equipment necessary to confirm proper operation and to diagnose faults with equipment furnished under this contract. As a result of testing the contractor must provide a written report to the Government in accordance with attached DID TES002.

The contractor must return failed equipment at the Government’s option.

C.5 LOGISTICS

C.5.1 Repair Services

The Contractor must furnish all required labor, plant, materials, fixtures, equipment, tools, test equipment, technical data, technical expertise and all other facilities necessary to provide services for spare parts acquisition and/or repair of the Government-owned items listed in Section B, in accordance with the original equipment manufacturer’s latest specifications and the terms, conditions, and provisions set forth herein.

C.5.1.1 Warranty

The Contractor must provide a standard, 2-year commercial warranty for equipment at no additional charge to the Government.

The VSHS warranty must commence upon the date of the equipment order or the equipment manufacturing date, whichever is longer.

The Contractor must maintain, at no additional charge to the Government, a toll-free warranty response service through which arrangement to return VSHS equipment under warranty can be made.

The warranty response service must be available during the Contractor’s normal business hours.

VSHS warranty response times must be as follows:

Priority 1 – Emergency replacement under warranty which requires shipment of a serviceable unit or LRU to an FAA facility within 24 hours of a telephonic request from the FAA Logistics Center (FAALC).

Priority 2 - Replacement under warranty which requires shipment of a serviceable unit or LRU to an FAA facility within 48 hours of a telephonic request from the FAALC.

Priority 5 - Replacement under warranty which requires shipment of a serviceable unit or LRU to an FAA facility within 30 calendar days after receipt of a failed LRU by the contractor.

The Contractor must provide VSHS warranty contact information to the Government Contracting Officer.

The Contractor must prepare and provide to the Government a quarterly failure summary and analysis report for equipment returned by the FAA under warranty in accordance with attached

DID LOG002.

C.5.2 Contractor Engineering/Technical/Maintenance Support Services

As ordered by task order, the Contractor must provide technical personnel and the necessary materials to perform technical and maintenance support services at the Contractor’s plant, field sites, or other locations as directed by the Government. The tasks must include but are not limited to:

a. Conducting special training which the Contractor is qualified to provide;

b. Adding, moving, and changing equipment at field sites;

c. Providing technical personnel and support during meetings at field sites and other

Government designated locations;

d. Repairing or replacing LRUs that were damaged by other than routine failure occurrences, e.g., lightning strikes, technician error, water damage, etc., to serviceable operating condition.

e. Providing on-site technical support to include but not limited to interface testing and hardware and software functional testing to the Government during Government testing;

f. Providing on site troubleshooting of system failures or performance and/or functional anomalies;

Contractor’s personnel provided must be qualified to perform the assigned task(s) related to the Contractor’s VSHS system, the system’s hardware, software, firmware, and functional and performance features. The Contractor’s technical and engineering experts should have as a minimum, experience and knowledge in the following specific areas of the VSHS equipment and ancillary equipment:

a. Capabilities;

b. Limitations;

c. Integration;

d. Hardware operational, hardware configuration, and hardware problem isolation;

e. Diagnostic software and hardware self-tests

f. Interpolation of diagnostic software and hardware results

g. Troubleshooting techniques to attain the Government’s maintainability requirements.

Technical assistance must be provided during the contractor’s normal business hours.

The scope of technical assistance efforts will be defined by the Government prior to the commencement of services in a Task Order form provided as Attachment A to this SOW.

C.5.2.1 VSHS Lifecycle Support

The Contractor must ensure that all VSHS hardware and software are supportable for the life of the contract. The Contractor must notify the FAA Contracting Officer of any new releases of the hardware and software used in the VSHS. The Contractor must determine what modifications to the VSHS would be required to implement the upgrades or modifications. Proposals for upgrades or modifications must be presented in accordance with Clause G.3 of the contract.

The Contractor must verify that all VSHS sustainment actions are in accordance with the requirements of the VSH Procurement Specification.

C.5.2.1.1 Engineering Support As ordered by task order, the Contractor must provide engineering support/services for all VSHS equipment. Engineering support must include, but not be limited to, telephonic technical assistance for troubleshooting fielded system, and on-site restoration assistance. Engineering services may include, but are not limited to support of VSHS equipment problems, failure mode analysis of VSHS equipment, troubleshooting VSHS equipment/system compatibility issues, providing information/feasibility studies on requested changes to VSHS equipment, and/or other support of fielded VSHS units. Providing Engineering Services may involve travel by the contractor’s technical experts(s) to an FAA on site locations, or may require the presence of FAA personnel at the contractor’s facility to observe testing/analysis of VSHS equipment.

C.5.2.1.2 Failure Analysis As ordered by task order, the contractor must conduct tests and perform engineering investigations, including analysis of proper operation of acoustical protection capability of individual VSHS assemblies identified by model and bar code. The contractor must segregate VSHS assemblies returned by the Government for investigation from other VSHS assemblies. The contractor must identify the failure mode(s) for any functional failure(s) and quantify the effects of each failure mode for each VSHS assembly. The contractor must prepare a report of the findings, in contractor format, detailing the results of tests and engineering investigations and submit the report to the Government within 30 days of receipt of a task order and VSHS assemblies.

CDRL VSH-FSAR-004 Failure Summary and Analysis Report

C.5.2.1 Technical Data Package

As ordered by task order, the Contractor must develop and deliver a Technical Data Package (TDP) that includes all requested data, proprietary and non-proprietary, necessary for the FAA to operate, support and repair the VSHS. The TDP must include the following:

a) Product drawings/models and associated lists

b) Commercial drawings/models and associated lists

c) Special inspection equipment (SIE) drawings and associated lists

d) Special tooling (ST) drawings and associated lists

e) Specifications

f) Software documentation / Software Life Cycle Processes - Life Cycle Data

g) Special packaging instructions (SPI) drawings/models and associated lists

h) All associated VSHS manuals

The Contractor must ensure the FAA has the right in perpetuity to modify, reproduce, release, perform, display, or disclose the TDP for the specific purposes of permitting Government employees or Government support contractors to install, operate, conduct training on, and maintain the VSHS System.

C.5.3 Training and Training Support When ordered by the Government, the contractor must provide commercially available training materials for equipment furnished under this contract that conform to the requirements of FAA- STD-028C. The Contractor must ensure the FAA has the right in perpetuity to modify, reproduce, release, perform, display, or disclose the training materials for the specific purposes of permitting Government employees or Government support contractors to install, operate, conduct training on, and maintain the VSHS System.

C.6 APPLICABLE DOCUMENTS

The following specifications, handbooks, orders, standards, and drawings form a part of this SOW and are applicable to the extent specified herein. The latest version of these documents as of the contract date must apply. Copies of the referenced documents may be obtained as follows:

a) Copies of FAA specifications and interface documents may be obtained from the Federal Aviation Administration, Headquarters Public Inquiry Center APA-230, 800 Independence Avenue SW, Washington, DC 20591, 202-267-3484. Requests should fully identify material desired and cite the solicitation or contract number.

b) Requests for copies of documents not covered in the preceding paragraph should be addressed to the Contracting Officer. Requests should fully identify material desired and cite the solicitation or contract number.

c) Military Standards and Specifications can be ordered from the Department of Defense

Single Stock Point (DODSSP), Building 4/Section D, 700 Robbins Avenue, Philadelphia, PA 19111-5098. Information is available at their website,http://www.dodssp.daps.mil.

d) Copies of ANSI/ASQC-Q-9001-1994 and ISO 9000-3 can be obtained from the following source: American Society for Quality Control 611 East Wisconsin Avenue P.O. Box 3005; Milwaukee, Wisconsin 53201-3005. Phones: (414) 272-8575 or (800) 248-1946. The Fax is: (414) 272-1734.

e) Copies of the Acquisition Management System Test and Evaluation Process http://www.dodssp.daps.mil/ http://www.dodssp.daps.mil/

Guidelines are available in the FAA Acquisition System Toolset (FAST). The on-line internet address of FAST is: http://fast.faa.gov

f) Copies of EIA-649 should be obtained from Government Electronics and

Information Technology Association, Standards & Technology Department 2500 Wilson Boulevard, Arlington, VA 22201

C.6.1 FAA Documents

Document Subject FAA-P-3015A Voice Switch Headset (VSH) and Handset

Specification FAA-STD-028C Contract Training Programs

EIA-649 National Consensus Standard For Configuration Management

HF-STD-001B Human Factors Design Standard FAA Order 3900.19B FAA Occupational Safety and Health Program

FAA-G-2100H Electronic Equipment, General Requirements

C.6.2 Other Documents

Document Subject ASTM-D-3951-95 Standard Practice for Commercial Packaging

ANSI/ASQC-Q-9001-2008 Quality Management Systems - Requirements ISO 9001-2008 Quality Management Systems - Requirements

MIL-HDBK-217F Reliability Prediction of Electronic Equipment http://fast.faa.gov/

Attachment A

Task Order Form

Task Order Number Revision Number Date

1. Task Order Originator

Organization Code / Phone Number

2. Statement of Work:

3. Deliverables:

(Include hardware / material and a description of reports or other documentation required)

4. Period of Performance (Include start date, if appropriate, and desired completion date)

CORs Signature: Date:

Contracting Officers Signature: Date:

Note: Contracting Officer’s signature is required before the task may begin.