1 - SOW Peer Support 2022.pdf

Federal Bureau of Prisons Statement of Work (SOW) for Virtual Peer Support Service

1.0 GENERAL

1.1 BACKGROUND. The Federal Bureau of Prisons (Bureau) is responsible for the custody and care of approximately 157,000 Federal offenders. Around 14,000 of those offenders are residing in Residential Reentry Centers, on home confinement, or on Federal Location Monitoring (FLM) throughout the United States of America and various territories (i.e., Guam, and Puerto Rico). The Bureau’s Community Treatment Services (CTS) section, under Community Reentry Affairs Branch, is responsible for securing community based mental health, substance use disorder, including medication assisted treatment (MAT), and sex offender treatment services for offenders by utilizing a network of community treatment providers. There are 4,000 offenders in community placement receiving treatment through CTS. The Bureau has a need for a virtual Peer Support Service (“service”) to augment traditional mental health and substance use disorder treatment for offenders currently participating in Community Treatment Services. Peers can have a powerful effect for those in treatment services by improving quality of life, increasing and improving engagement with services, and increasing whole health and self-management.

1.2 SCOPE. The service shall provide a mobile application through tele-support or video-support mechanisms and be delivered to offenders on personal cellular phones, laptops, and tablets. The virtual Peer Support Service shall have certified peer support specialists available to the CTS offender population 24-hours a day, 7 days a week, and shall provide language access services for those offenders who do not speak English.

1.3 OBJECTIVE. To achieve a service that provides the following:

• proactive support to offenders in recovery from mental health or substance use disorders;

• ongoing risk assessments for relapse and monitoring offender quality of life perceptions;

• data collection capability to monitor offender treatment outcomes, relapse events, and to identify risk factors for relapse; and

• a peer support service that aligns with the Bureau’s mission to provide self-improvement opportunities to assist offenders in becoming law-abiding citizens.

2.0 REQUIREMENTS

2.1 ACCESS TO SERVICE. Contractor shall provide access to digital platform and all necessary service to maintain full operations with no disruptions from contract award.

2.1.1 Contractor shall provide unlimited access to peer support specialists, modalities, tools, materials, and other necessary items for a virtual Peer Support Service for offenders. Mobile applications must be compatible with iOS and Android operating systems.

2.1.2 Contractor shall assist offenders on how to access the Peer Support Service. Contractor must provide information for navigating in the virtual platform, how to download the mobile application or how to use their device — whether it’s a smartphone, laptop, tablet — to access sessions with their assigned peer support specialist.

2.2 ACCESS TO DIGITAL PLATFORM AND DATA. Contractor shall provide a digital platform that is accessible by the Bureau and measures the effectiveness of the service.

2.2.1. Contractor shall maintain a digital platform with an interactive dashboard accessible by the Bureau and capable of providing usage metrics and empirical data related to individual offender usage.

2.2.1.1 Contractor must grant the Bureau access to the digital dashboard as a means for communications between the Contractor and the Bureau regarding offenders. The Bureau will utilize the dashboard to provide pertinent information to the Contractor regarding offenders, up to and including termination from the service.

2.2.1.2 Contractor must maintain a digital dashboard with capability to see usage metrics in real-time displayed on the dashboard. Usage metrics shall include the offender’s name, register number, location, the type of support provided, i.e., mental health or substance use disorder, the length of each session, the frequency of peer support utilized, and dates of enrollment and termination of service.

2.2.2. Contractor shall provide empirical data related to offender outcomes on the digital dashboard.

2.2.2.1 Contractor must identify the following applicable outcome factors for every offender:

relapse/recovery, engagement in services (e.g., medication and treatment compliance), employment status, and satisfaction with the service. If additional offender outcomes are collected by the Contractor, these outcomes shall also be provided to the Bureau.

2.2.2.2 Contractor shall survey each offender on the applicable outcome factors at the time of enrollment in the service, at each session with the peer support specialist, and upon the offender’s termination from service. The Contractor must provide current offender outcomes on the dashboard every 30 days.

2.3 PROVIDING SERVICE. Offenders who would benefit from a one-to-one supportive relationship with an individual who shares similar experiences in their recovery from a mental health condition, substance use disorder, or both are appropriate for Peer Support Service. Contractor shall provide a virtual Peer Support Service to offenders, based on his/her needs, with 24/7 on-demand access.

2.3.1 Offenders must be currently receiving treatment in the community through CTS to be eligible for Peer Support Service. Offenders will be referred for peer support by the Bureau, a CTS contracted community based treatment provider, or by self-referral. Participation in Peer Support Service is voluntary and the offender may decline the service at any time.

2.3.1.1 Eligible offenders must be current CTS participants who would benefit from a peer support relationship provided by an individual, trained and certified, who has the lived experience of recovery from a mental health condition, substance use disorder, or both. Offenders who require additional support beyond the traditional treatment model should be considered for Peer Support Service, such as those who relapse while in the community, have a serious mental illness, or lack positive, supportive relationships. The service should be used as a complement to an offender’s treatment, to provide non-clinical assistance, and to support long-term recovery.

2.3.2 Contractor shall maintain a Peer Support Service Portal (“portal”), available online 24/7 via any computer, mobile device, tablet, or smartphone, for referrals. Personal data requested on the portal system must be limited to the following: the offender’s participation status in CTS, name, register number, location, release date from Bureau custody, contact information, and the type of support service needed, i.e., substance use disorder (SUD) or mental health (MH). No other Personally Identifiable Information (PII) will be shared. No ePHI (electronic protected health information) will be transferred to the Contractor.

2.3.2.1 The Contractor shall verify if the offender is eligible to participate in Peer Support Service by contacting the Bureau within one business day of the request entered in the portal.

2.3.3 The Contractor must contact the offender within one to two business days from the verified request for service but no more than five business days after the request is made. The Contractor shall provide introductory information about Peer Support Service, complete enrollment procedures and confirm offender is able to access the service from personal devices (i.e. cell phone, laptop, tablet, etc.). The Contractor shall have a system to verify the identity of the offender at the initial contact and for all subsequent sessions, which may include requiring certain information from the offender, such as register number, current location, release date, etc.

2.3.3.1 The initial contact with the offender will be the first day of billing of Peer Support Service.

2.3.3.2 During the initial contact, the Contractor must obtain additional information from the offender to be utilized as part of the emergency situation plan. The offender shall be asked to provide contact information (i.e. name and phone number) to the offender’s Residential Reentry Center (RRC) or United States Probation Officer (USPO) for FLM offenders.

2.3.3.3 If an offender declines Peer Support Service during the initial contact, only one day of service will be billed. Contractor must notify the Bureau within one business day via the digital dashboard of the offender’s refusal to participate in peer support.

2.3.4 Contractor shall assign a matching peer support specialist, based on the type of service needed (SUD or MH), to be the primary contact for each eligible offender (participant). Peer Support Service for participants must be provided by personnel with the appropriate certification as listed in the Decisional Rule Criteria (Section 2.1 of SF1449).

2.3.5 Peer Support Service shall be individualized based upon participant need. After the introductory session, the peer support specialist shall schedule subsequent sessions with the participant.

Reasonable efforts should be made to schedule sessions at a frequency of:

• a minimum of four (4) sessions per month, one time per week, for the first 90 days;

• a minimum of two (2) sessions per month, biweekly, for the subsequent 90 days; with

• no established limit on the maximum number of sessions.

2.3.5.1 At a minimum, sessions should be 10 minutes in length.

2.3.5.2 The length of time an offender is in Peer Support Service will vary, based upon their community placement, with an average placement from three to six months.

2.3.6 Contractor must provide participants unlimited access to a peer support specialist at any time of the day, 7 days per week.

2.3.7 Peer support specialists must provide assistance and support to participants. Peer support specialists should encourage recovery-oriented goals, using a strengths-based approach, to increase the likelihood of an offender’s successful transition to the community.

2.3.8 Peer support specialists shall respect the rights, dignity, privacy, and confidentiality of participants engaging in Peer Support Service.

2.3.8.1 Peer support specialists shall respect the right to privacy of participants and shall not solicit private information unless it is essential. Once private information is shared, standards of confidentiality apply.

2.3.8.2 Peer support specialists shall respect any confidential information shared by the Bureau in the course of their professional relationships working under the contract.

2.3.8.3 Peer support specialists shall discuss with participants, and other interested parties, the nature of confidentiality and limitations of the right to confidentiality.

2.3.8.4 Peer support specialists must comply with all applicable federal and state confidentiality laws and guidelines (in accordance with Part 2, Title 42, Code of Federal Regulations and HIPAA requirements).

2.3.9 During the provision of the service, peer support specialists:

• must refrain from session topics that are sexual or provocative in content;

• must not share/trade explicit or personal pictures or videos;

• must provide video services in appropriate attire, with neutral backgrounds;

• must not engage in a sexual/intimate or exploitive relationship with participants;

• must not disclose specific personal contact information; and

• must not receive, offer, or give any gift, favor, article, or item of value to participants, family members, or anyone associated with or related to the participant.

2.3.10 Contractor must have an emergency situation plan that details the Contractor’s procedures and policy for significant acute treatment needs or suicidal or homicidal ideation during the peer support process. Contractor shall contact the local authorities, the Residential Reentry Center or United States Probation Officer (USPO), if applicable. Contractor must immediately notify the Bureau, no later than one business day, via the digital dashboard of offender’s crisis situation, any and all efforts made to resolve the situation, and the individuals that were contacted.

2.3.11 Contractor shall maintain a continuity plan to continue Peer Support Service during a national emergency, including natural disasters and acts of terrorism, and is expected to make a reasonable effort to keep performance at an acceptable level during emergency periods.

2.3.12 Although the Excusable Delays and Termination for Default clauses list epidemics and quarantine restrictions among the reasons to excuse delays in contract performance, a Contractor is also expected to have reasonable policies in place for continuing work performance during a pandemic, influenza or other emergency situation. Refer to the full clause, or similar updated clause, in the Standard Form 1449 contract.

2.4 TERMINATING SERVICE. Contractor must have procedures for terminating Peer Support Service.

2.4.1 Peer support specialists must terminate the peer support relationship upon the offender’s release, return to secure custody, or at a mutually agreed upon ending time with the participant.

2.4.2 Peer support specialists shall inform participants about the process for terminating Peer Support Service.

2.4.2 Contractor must establish a process for ending the peer support relationship, whether planned or forced.

2.4.2.1 Planned terminations occur when the offender releases from Bureau custody or the participant and peer support specialist agree to end the relationship.

2.4.2.2 Forced terminations are the result of outside circumstances, such as the offender being returned to secure custody.

2.4.3 Within one business day of notification that an offender is no longer in community placement and is in secure custody, the Contractor must terminate service for the participant. Upon the offender’s return to the community, Peer Support Service can resume if the offender is willing to participate

2.4.4 Peer support specialists shall monitor a participant’s need for and/or participant’s refusal to engage in the service. Peer support specialists must schedule sessions with a participant throughout the month.

2.4.4.1 Peer support specialists must make three weekly attempts to schedule a session with the participant before terminating service. If after the third attempt, a session is not scheduled and peer support is not provided, the Contractor must inform the Bureau within one business day via the digital dashboard the service is terminated.

2.4.4.2 At any time should a participant be deemed no longer benefiting from Peer Support Service, Contractor must notify the Bureau within one business day via the digital dashboard of this determination and terminate service with the participant.

2.4.4.3 The Bureau retains the right to determine if Peer Support Service is clinically indicated, and if not, the Bureau will notify the Contractor via the digital dashboard to terminate service with the participant.

2.4.5 In all cases of termination, billing for Peer Support Service must end as the offender is considered to be no longer enrolled in the service. The Bureau will not reimburse the Contractor for offenders not enrolled in Peer Support Service.

2.4.6 Termination of service due to non-participation will not preclude the offender from requesting and receiving peer support again, if all other conditions of eligibility are met.

3.0 CONTRACTOR PERSONNEL

3.1 QUALIFIED PERSONNEL. Contractor shall provide qualified personnel to perform all requirements specified in this SOW.

3.1.1 Contractor shall identify by name, position, and responsibility key personnel who meet SOW and the initial Decisional Rule Criteria (DRC) requirements from the contract solicitation to provide Peer Support Service awarded to the contract.

3.1.2 Contractor shall maintain key personnel for the life of the contract and inform the Bureau of any changes. The Contractor shall not replace key personnel without approval from the Bureau. All personnel providing Peer Support Service must meet the certification standards as listed in the Decisional Rule Criteria (Section 2.1 of SF 1449).

3.1.3 Contractor shall verify the education, experience, training, and credentials of peer support specialists. The Contractor shall voucher potential employees through reference and employment checks and document information regarding reference and employment checks.

3.2 PEER SUPPORT SPECIALISTS. All personnel providing Peer Support Service to offenders must be Nationally Certified Peer Recovery Support Specialists (NCPRSS) or Nationally Certified Peer Specialists (NCPS).

3.2.1 The National Certified Peer Recovery Support Specialists (NCPRSS) are individuals who are in recovery from substance use or co-occurring mental health disorders. Their life experiences and recovery allow them to provide recovery support in such way that others can benefit from their experiences. The National Certified Peer Recovery Support Specialist Credential standardizes the knowledge and competency of peer support to individuals with substance use and co-occurring mental health disorders.

3.2.1.1 NCPRSS Eligibility Requirements are:

• must have a High School diploma, GED or higher. Candidate must submit copy of GED, high school or higher diploma or transcript.

• must have a minimum two years of recovery from lived-experience in substance use and/or co-occurring mental health disorders (self-attested).

• must have a minimum of 200 hours of direct practice (volunteer or paid) in a peer recovery support environment (supervisor-attested).

• must provide evidence of earning 60 contact and training hours (CEs) of peer recovery-focused education and training.

3.2.2 The Nationally Certified Peer Specialist (NCPS) certification is a voluntary, examination-based certification that allows peers to demonstrate a high level of experience and competencies in peer support. The NCPS does not replace state certifications but is an add-on to required state certifications. Individuals who earn the NCPS go above and beyond state certification to show their leadership and commitment to the growth and advancement of the field.

3.2.2.1 NCPS Eligibility Requirements are:

• hold current state certification with a minimum of 40 hours of training OR have completed an

MHA-approved training.

• have a minimum of 3,000 hours of supervised work or volunteer experience providing direct peer support.

• provide one professional letter of recommendation for certification.

• provide one supervisory letter of recommendation for certification.

• pass 125-question, three-hour examination at an approved testing location (to maintain certification, NCPSs must complete 20 hours of Continuing Education every two years, practice according to the NCPS Code of Ethics, and pay the $200 biennial renewal fee.)

3.2.3 State certification requirements for peer support specialists vary across states. All states have a requirement that peer specialists have lived experience, whether that is self-identification of being in recovery or involvement with services. Required training in peer support values and skills can range from 32 to over 100 hours. Experience requirements for working or volunteering as a peer specialist can range from zero to 2,000 hours. Some states require letters of recommendation as part of the certification process. Examination requirements vary around the country; some require it while others do not. Some state certifications are operated under a formal certification board, while others are operated through or by the state’s department of mental health or a provider entity.

3.2.3.1 Upon approval from the Bureau, a state certified peer support specialist may provide service to a participant. The Contractor must submit evidence that the state credential meets or exceeds the national certification standards.

3.3 APPROVALS. The Bureau requires that all contract staff (employees, subcontractors, volunteers, and interns) both administrative and peer support specialists, are approved in writing by the Bureau prior to any contact with offenders. The Contractor must only submit approval requests for personnel who will actively participate in the administration of the contract.

3.3.1 All proposed personnel on the initial Technical Personnel document who meet the solicitation requirements must be submitted for approval. Prior or current approvals from other contracts do not substitute for this process. Ordinarily, the initial background check process for proposed personnel is completed when the Contractor becomes the apparent awardee. The Authorized Negotiator is responsible for ensuring timely submission of all requested information and documentation for the background checks to avoid delays of contract award.

3.3.2 After the Contractor determines that personnel is appropriate to work with offenders, the Contractor will request a background check from the Bureau. The Contractor will submit all relevant information, including a completed and signed NCIC Check form and copy of the individual’s driver’s license. This begins the background check process. The information provided on the form includes full name, all aliases used, date of birth, place of birth, sex, race, and social security number. The Contractor shall notify the individual that a National Crime Information Center/National Law Enforcement Telecommunication System (NCIC/NLETS), criminal records and other appropriate background checks will be processed by the Bureau to verify this information.

3.3.3 Contractor shall not submit anyone for Bureau approval who is under the supervision or jurisdiction of any parole, probation, or correctional authority. Contract staff with previous criminal convictions, who are not under supervision, may be considered for approval to work with offenders referred for peer support. However, the Bureau reserves the right of approval in such cases.

Consideration will be given to such factors as criminal history, time elapsed since conviction(s), and subsequent adjustment in the community.

3.3.4 Contract staff shall not begin working with offenders prior to obtaining written approval from the Bureau. Approval may be granted after the NCIC/NLETS check is complete with satisfactory results. Prior approval on a previous Bureau contract does not extend to new contracts, nor does it guarantee that the individual will be approved again

3.3.5 There may be occasions when an individual is prohibited from working with offenders, which may include immediate removal from performing peer support under the contract. This determination does not preclude the Contractor from employing the staff member to work with non- Bureau clients.

3.3.6 If the Contractor wishes to appeal the initial decision, the prohibited staff member may submit a detailed description of criminal history and reasons why the individual should be approved to work with offenders. This information will be reviewed for a final decision.

3.3.7 The Bureau reserves the right to revoke the approval for any peer support specialist or administrative staff member pending investigation of alleged misconduct. The Contractor shall report all pending investigations or sanctions involving personnel providing service under the contract with the Bureau.

3.4 EMPLOYEE CONDUCT. The peer support specialist’s Code of Ethics for their respective certification shall be practiced, along with the Bureau’s standards of conduct and the Contractor's internal standards and expectations for their employee. If ethical concerns or practices are observed, they must be reported to the Bureau within one business day.

3.5 TRAINING. Contractor shall train personnel regarding SOW requirements. All approved staff must be adequately trained at contract award and on annual basis.

3.5.1 Contractor must provide training to all approved staff regarding SOW requirements prior to the contract effective date, or within 10 business days for contracts that begin immediately.

3.5.2 New staff must complete training on SOW requirements within 10 business days after Bureau approval to work with offenders under the contract.

3.5.3 Contractor must provide annual training to all approved staff. Standard topics must include a review of all initial training and any specific areas of concern or noted deficiencies. The Contractor will notify the Bureau of training dates and obtain any additional topics deemed relevant by the Bureau based on current trends and/or changes in Bureau policy after publication of this SOW.

4.0 OTHER APPLICABLE CONDITIONS

4.1 FAC-COR. The Contracting Officer will appoint a Federal Acquisition Certification for Contracting Officer’s Representative (FAC-COR) from the CTS section to act as a representative in monitoring specified aspects of the contractor performance.

4.1.1 The FAC-COR will oversee the performance of the contract and ensure compliance with the requirements of the SOW.

4.1.2 The FAC-COR will provide technical assistance within the scope of the contract.

4.1.3 The FAC-COR will monitor and evaluate whether the Contractor meets the technical requirements under the contract within the period of performance. A monitoring summary letter will be completed that details the performance of the contract and any deficiencies which require corrective action. The Contractor must acknowledge receipt of the monitoring letter.

4.1.4 Contactor must respond to all deficiencies with a Corrective Action Plan within 15 business days of written notification. The FAC-COR will inform the Contractor in writing when the Corrective Action Plan is accepted and the monitoring is closed. Plans will be closely monitored for sustained compliance. Failure to comply with accepted corrective action plans will result in a repeat deficiency.

4.1.5 The FAC-COR will provide documentation to the Contracting Officer of Contractor’s ability to provide Peer Support Service that meets contractual requirements. The information submitted will be entered into the Contractor Performance and Assessment Reporting System (CPARS).

4.1.5.1 The web-based CPARS system is used to provide contractor performance evaluations. The Contractor may submit information to the FAC-COR that could be considered for the CPARS report.

Contractor shall provide and maintain a valid email address throughout the life of the contract.

Contractor must be registered in the CPARS system to access and review the evaluation and/or provide a response. If assistance is required, the Contractor should contact their assigned Contracting Officer.

4.1.6 The FAC-COR does not have the authority to alter the Contractor’s obligations under the contract or modify any of the expressed terms, conditions, specifications, or cost of the agreement. If, as a result of technical discussions, it is in the Bureau’s interest to change contractual obligations or the Scope of Work, the Contract Officer shall issue necessary modifications.

4.1.7 All desired deviations from the SOW must be preauthorized by the FAC-COR on a temporary basis. If circumstances do not allow for preauthorization, the Contractor must immediately report the deviation to the FAC-COR. When deemed necessary, deviations from the SOW may result in a performance deficiency that will require a corrective action. Final SOW interpretation authority resides with CTS in consultation with the Contracting Officer and Contracting management.

4.2 PERIOD OF PERFORMANCE. The period of performance for this contract is a base period with option periods as specified in the Standard Form 1449 contract.

4.3 PLACE OF PERFORMANCE. The place of performance will occur at the location of offenders, nationwide, while in community placement on home confinement, residing in an RRC, or on Federal Location Monitoring (FLM).

4.4 PROTECTION OF INFORMATION. Contractor access to information protected under the Privacy Act is required under this SOW. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

The Contractor is prohibited from releasing any data collected, maintained, or derived because of work performed under this contract to any person or organizations other than designated Bureau representatives.

4.5 SECTION 508 COMPLIANCE. Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by P.L. 105-220 under Title IV (Rehabilitation Act Amendments of 1998) all Electronic and Information Technology (EIT) developed, procured, maintained and/or used under this contract shall be in compliance with the “Electronic and Information Technology Accessibility Standards” set forth by the Architectural and Transportation Barriers Compliance Board (also referred to as the “Access Board”) in 36 CFR Part 1194. The complete text of Section 508 Standards can be accessed at http://www.access-board.gov/ or at http://www.section508.gov.

5.0 GOVERNMENT FURNISHED RESOURCES.

The Government will provide necessary data (offender name and contact information) to the Contractor for work required under this contract.

6.0 CONTRACTOR FURNISHED PROPERTY.

The Contractor shall furnish all materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in SOW 5.0.

7.0 INVOICE AND PAYMENT

7.1 BILLING. Service rendered must be billed monthly on the Bureau issued invoice per offender, per days of Peer Support Service, in accordance with the Pricing Schedule (see Standard Form 1449, Block 20).

7.1.1 The service shall be billed on a monthly basis per authorized day of Peer Support, beginning with the initial contact, for each eligible offender enrolled in the service while in community placement.

7.1.2 An offender must be in the community to remain enrolled in Peer Support Service. The service shall not be billed while the participant is in secure custody, e.g., local jail. Upon return to the community, the offender can resume Peer Support Service.

7.1.3 The Contractor must have a method in place to accept electronic payment for monthly billing.

http://www.access-board.gov/ http://www.access-board.gov/ http://www.section508.gov/

7.1.4 Each option year, it is the responsibility of the Contractor to verify and update prices in accordance with the Pricing Schedule.

7.2 SUMMARY OF CONTRACT LINE ITEMS (CLINs). The Contractor shall specify the (unit) type of

Peer Support provided to an offender while enrolled in the service. The following Contract Line Items shall be included with the monthly billing:

CLIN Unit Type Unit Billed 1010 Substance Use Disorder (SUD) Peer Support 1 unit billed per day of service 1020 Mental Health (MH) Peer Support 1 unit billed per day of service

7.2.1 Substance Use Disorder (SUD) Peer Support (CLIN 1010): Virtual peer support service provided by a certified peer support specialist to an offender enrolled in the service with a focus on recovery from substance use disorders. SUD Peer Support involves non-clinical activities, to include the initial contact, and any sessions provided in a one-day period to an offender in community placement. The peer specialist providing the SUD support must meet the certification standards, as listed in the Decisional Rule Criteria (Section 2.1 of

SF1449).

7.2.2 Mental Health Peer Support Service (CLIN 1020): Virtual peer support service provided by a certified peer support specialist to an offender enrolled in the service with a focus on recovery from mental health disorders. MH Peer Support involves non-clinical activities, to include the initial contact, and any sessions provided in a one-day period to an offender in community placement. The peer specialist providing the MH support must meet the certification standards, as listed in the Decisional Rule Criteria (Section 2.1 of SF1449).

7.3 INVOICE. The Contractor must submit a standard invoice for payment processing to the Bureau, which will be audited compared to the usage metrics dashboard to verify days and dates of service provided.

7.3.1 FAR 52.212-4(g) states the following must be included in all invoice submissions:

• name and address;

• contract number and contract line item numbers;

• description and quantity of items;

• dates of services;

• name, title, and phone number of whom to notify of invoice errors; and

• Taxpayer Identification Number (TIN).

7.3.2 Invoices must include an itemized log of the days of Peer Support Service provided, to include the dates of service, the type of Peer Support Service (SUD or MH), and the participant’s name and register number.

7.2.3 All invoices shall be completed accurately in its entirety. Invoices lacking the appropriate information or containing errors will be returned to the Contractor for correction which may result in a delay of payment. All invoices must be signed and dated prior to submission.

7.2.4 Invoices must be submitted to the Bureau on or before the 25th of each month.

7.2.5 Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR Part 1315.