1-RFP 260275 Solicittion Documents.pdf

(______________) Published on the City’s Website wichita.gov/legalnotices, Thursday, November 5, 2026

REQUEST FOR PROPOSAL NO. – 260275

Sealed Request for Proposal will be received in the office of the City Purchasing Manager, 12th Floor, City Hall, 455 North Main, Wichita, Kansas, prior to 10:00 O'CLOCK A. M., FRIDAY, DECEMBER 18, 2026.

Electronic submissions are requested. One (1) electronic copy of the proposal is required. Proposals are to be submitted through the City’s Procurement Portal wichita.gov/procurementportal using secure login/password for:

Multiple Departments

Location Intelligence and Visitation Analytics Services

AS PER SPECIFICATIONS

F.O.B.: Wichita, KS

Specifications for the sealed proposals are on file in the office of the City Purchasing Manager, 12th Floor, City

Hall, 455 North Main, Wichita, Kansas, (316) 268-4636. This information is also available on the City of Wichita

Web Site at wichita.gov/procurementportal.

Sealed proposals shall be received (electronically as stated) in the office of the City Purchasing Manager prior to 10:00 o’clock a.m., Friday, December 18, 2026.

The review and evaluation of the submitted Proposals will take estimated 60 to 90 days before notification from the City of Wichita that a contract has been approved by City Council. If the Purchasing Division may be of further assistance, please contact us at (316) 268-4636.

Dated at Wichita, Kansas, on the 5th day of November, 2026.

Josh L. Lauber, MBA, CPSM

Purchasing Manager https://www.wichita.gov/legalnotices https://wichita.gov/procurementportal

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable infrastructure; Provide conditions for living well.

City of Wichita 1 RFP #260275

CITY OF WICHITA

FINANCE DEPARTMENT/PURCHASING DIVISION

455 N. MAIN ST, 12TH FLOOR, WICHITA, KS 67202

PHONE: (316) 268-4636

PURCHASING@WICHITA.GOV

WICHITA.GOV/PURCHASING

WICHITA.GOV/PROCUREMENTPORTAL

REQUEST FOR PROPOSAL #260275

Location Intelligence and Visitation Analytics Services City of Wichita

November 2026

PROJECT DEFINITION

The City of Wichita is seeking proposals from firm(s) for Location Intelligence and Visitation Analytics Services for multiple City departments. The solution should support data-driven planning, decision-making, and performance measurement and provide reliable insights into visitation patterns, visitor origins, frequency and duration of visits, geographic trade or service areas, demographic characteristics, and trends over time. The solution should provide an intuitive platform for users across departments to generate reports and visualizations that can inform operational, planning, marketing, investment, and service-delivery decisions.

The selection of the consulting firm by the City’s Staff Screening and Selection Committee will be based on several factors, including: (1) Checklist (Section III. Scope of Services; E.) (5%), (2) Proposer Experience and Resources (Section III. Scope of Services; G.) (15%), (3) Functional and Technical Requirements (Section XI. Appendices; Attachment B) (30%), (4) Proposers Hardware and Software Requirements (Section III. Scope of Services; H.) (5%), (5) Customer Support and Warranty/Maintenance (Section III. Scope of Services; I.) (10%), (6) Training and Documentation. (Section III. Scope of Services; J.) (10%), (7) Costs (Section III. Scope of Services; L. Costs) (10%), (8) Minimum Qualifications and Mandatory Elements (Section IV. Proposal Terms; E and F.) (5%) and (9) Small & Emerging Business Enterprise Program participation (10%).

Any questions regarding this document must be submitted via the procurement portal’s “Ask a Question” functionality or by email to Chris Haislett, chaislett@wichita.gov, no later than 5:00pm November 18, 2026.

Questions must be submitted via email or procurement portal, and they will be answered through an addendum made available to all interested parties.

Tentative Schedule

RFP Released November 5, 2026

Questions Due Via Email November 18, 2026 5:00pm CT

Questions Answered Via Addendum December 2, 2026

Proposals Due December 18, 2026 10:00am CT

Evaluation January - February 2027

Project Awarded (tentative) April 2027 mailto:Purchasing@wichita.gov https://wichita.gov/PURCHASING mailto:chaislett@wichita.gov

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 2 RFP #260275

Table of Contents

1. OVERVIEW AND SUMMARY

A. Current Environment:

B. Volumes:

2. PROJECT OBJECTIVES

3. SCOPE OF SERVICES

A. Introduction:

B. Functional Specifications of the Proposed Location Intelligence and Visitation Analytics Services:

C. Value Added Service and Options of the Location Intelligence and Visitation Analytics

Services:

D. Mandatory Technical Requirements:

E. Checklist:

F. Proposer and Subcontractor Information:

G. Proposer Experience and Resources:

H. Proposers Hardware and Software Requirements:

I. Customer Support & Warranty/Maintenance:

J. Training & Documentation:

K. Scope of Work:

L. Costs:

4. PROPOSAL TERMS

A. Questions and Contact Information:

B. Proposal Submission:

C. Evaluation Criteria:

D. Tentative Schedule:

E. Minimum Respondent Qualifications:

F. Mandatory Elements:

G. City of Wichita Responsibilities:

H. Debriefing:

I. Challenges and Protests:

5. CONTRACT PERIOD AND PAYMENT TERMS

6. INSURANCE REQUIREMENTS

7. GENERAL SPECIFICATIONS:

8. REQUEST FOR PROPOSAL CONDITIONS CERTIFICATION (SUBMITTAL LETTER)

9. S/EBE PROGRAM PARTICPIATION DOCUMENTATION

10. APPENDICES: ATTACHMENT A – IT TECHNOLOGY AGREEMENT TEMPLATE

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City of Wichita 3 RFP #260275

1) Kick-off Meeting

2) Communications Plan

3) Progress Meetings

4) Training and Documentation

5) Application License

6) Restrictions on Application Use

7) Service Level Agreement (SLA):

11. APPENDICES: ATTACHMENT B – FUNCTIONAL AND TECHNICAL REQUIREMENTS MATRIX

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City of Wichita 4 RFP #260275

1. OVERVIEW AND SUMMARY

The City of Wichita is the largest city in Kansas with a population of approximately 397,000 and is the seat of Sedgwick County. As of May 2024, the city’s total land area was approximately 167 square miles. Major highways, including the Kansas Turnpike (I-35), Interstate 135 and U.S. 54 (Kellogg Avenue) link the City with a large trade area that encompasses a population of more than 1.1 million people within a 100 mile radius. The City of Wichita employs approximately 3,100 employees providing a full range of municipal services, including police and fire protection, parks and recreation programs, libraries, public housing, municipal transportation, airports, water and sewer utilities, general administration, and other services.

Information regarding the City of Wichita can be found at wichita.gov. The legislative body of the City consists of a six member City Council, elected by district, and a full time Mayor elected from the City-at-large. The Council members and the Mayor serve four-year terms overlapping. The Council and Mayor establish general policies, which are executed by the City Manager.

A. Current Environment:

The City of Wichita, IT Department provides core network services, virtual and physical server infrastructure, application support, and end user computing equipment to all departments. Desktops, laptops, tablets and other mobile devices are provided and managed by the IT department and are maintained on a 5-year replacement plan. The City utilizes a variety of 3rd party products for infrastructure.

The City currently provides enterprise-wide GIS services and a system based on ESRI server technology, and stores its GIS data in ESRI’s SDE format in a MS SQL Server geo-database

The City of Wichita currently utilizes Placer.ai for location intelligence and visitation analytics services.

At this time, the Department of Parks & Recreation is the only City of Wichita department utilizing these services. Parks & Recreation currently uses the service to estimate visitation at parks, facilities, and events; analyze visitation trends and patterns over time; and support planning, operational, marketing, and investing decisions. The current solution is a cloud-based, vendor-hosted platform accessed by authorized City users through a web browser and does not require City-hosted infrastructure.

Arts and Cultural Services, a division of the City Manager's Office under the City's Quality of Life organizational structure, has expressed interest in utilizing location intelligence and visitation analytics services. Currently, Arts and Cultural Services relies on manual door counters to track facility visitation and does not utilize a comparable analytics platform. Although organizationally separate from Parks & Recreation, the two service areas are closely aligned in supporting community recreation, cultural programming, public amenities, events, and overall quality of life. Both anticipate using location intelligence data for similar purposes, including visitation analysis, facility and event evaluation, and planning. The City is interested in exploring whether a shared subscription or other cost-effective licensing arrangement could accommodate both service areas.

While Parks & Recreation and Arts and Cultural Services are the primary service areas anticipated to utilize the proposed solution initially, other City departments or divisions may have an interest in accessing these services during the contract term. The City would like to maintain flexibility to accommodate additional users, properties, points of interest, and departments or divisions as needs arise, with any associated costs clearly identified in the proposal.

https://www.wichita.gov/

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 5 RFP #260275

B. Volumes:

The following information provides estimated current and anticipated usage of the proposed location intelligence and visitation analytics solution. These estimates are intended to assist Proposers in determining appropriate subscription pricing, user access, data requirements, and service capacity.

Actual usage may vary during the contract term, and the City may expand access to additional users, properties, points of interest, or departments as needs arise. The proposed solution should accommodate such expansion, with any associated costs clearly identified in the cost proposal.

Parks & Recreation (current and anticipated future use):

• 147 defined properties requiring visitation analysis and reporting.

• 150+ existing custom points of interest (POIs), including recreation facilities, playgrounds, pools, splash pads, athletic fields, pickleball courts, dog parks, skate parks, and other designated event or programmed spaces within parks.

• An estimated 100-200 additional custom POIs may be created for individual park amenities, such as basketball courts, softball fields, tennis courts, trails, and other defined areas.

• 6 current users, with the potential for additional users during the contract period.

• Monthly reporting for all park properties, plus approximately 30 individual property, facility, POI, or event analyses per month.

Arts and Cultural Services (anticipated future use):

• 10 defined properties requiring visitation analysis.

• An estimated 200+ custom POIs anticipated for future analysis, including public art such as murals, outdoor sculptures, and fountains.

• 3-5 anticipated users.

• Daily and monthly reporting abilities.

2. PROJECT OBJECTIVES

The purpose of the proposal is to demonstrate the qualifications, competence and capacity of firms seeking to provide services specified herein for the City of Wichita, in conformity with the requirements of this Request for Proposal. The proposal should demonstrate the qualifications of the firm and the staff to undertake this project. It should also specify the proposed approach that best meets the Request for Proposal requirements.

The proposer must address each of the service specifications under the Scope of Services.

The City’s overall project goals include the following:

• Provide a configurable solution based on current technology that is regularly maintained, updated, enhanced, and supported by the proposer to meet the City’s current and future business needs.

• Improve operational effectiveness, community service, and management and policy decision-making by providing timely, reliable, and data-driven information to City leadership, departments, external agencies, and other stakeholders.

• Utilize and manage technology in a cost-effective manner.

• Provide effective training and ongoing support to enable City staff to successfully utilize the solution.

• Provide reliable visitation estimates and location-based insights for City facilities, properties, events, and other defined geographic areas, including the ability to analyze visitation patterns, trends, visitor origins, and characteristics where available.

• Provide flexibility for City staff to create and analyze custom geographic areas or Points of Interest (POIs).

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City of Wichita 6 RFP #260275

• Provide intuitive reporting, visualization, and data export capabilities that allow staff to effectively communicate and utilize analytical findings.

• Protect individual privacy and ensure that data is collected, processed, and provided in accordance with applicable privacy and security requirements.

• Provide a scalable solution that supports multiple City departments and business use cases and can accommodate additional users, locations, and analytical needs throughout the term of the agreement.

Proposer responsibilities for this project include the following:

The Proposer shall supply:

• A vendor-hosted, cloud-based solution accessible to authorized City users through a standard web browser.

• A commercially available solution requiring minimal configuration or customization to meet the City’s requirements.

• All software, licenses, data access, and third-party components necessary to provide the functionality described in the proposal. Any additional software, applications, licenses, or technology required for full use of the solution shall be clearly identified.

• Implementation and configuration services, including assistance with establishing and/or importing City-defined properties, Points of Interest (POIs), and other geographic areas.

• Initial and ongoing training, technical support, and service desk support for authorized City users.

• Regular maintenance, updates, upgrades, and enhancements necessary to maintain the functionality and security of the solution throughout the agreement.

• Documentation and guidance necessary for City staff to effectively administer and utilize the solution.

• A detailed breakdown of all costs required for implementation and ongoing operation of the proposed solution, including subscription or licensing fees, implementation costs, training, support, data access, optional services, and any other applicable fees.

• Identification of any limitations, additional costs, or vendor assistance requirements associated with adding users, properties, POIs, geographic areas, or other analytical capabilities.

The proposed solution shall not require the City to purchase or maintain specialized server infrastructure or hardware. The Proposer shall identify any locally installed software, browser extensions, applications, or other technology required for full use of the solution.

The City will provide the following:

• Standard City-managed desktop and laptop computers, supported web browsers, and internet/network connectivity for authorized users.

• Identification of City personnel who will participate in implementation, system administration, training, and ongoing use of the solution.

• Identification of initial City properties, facilities, Points of Interest (POIs), and other geographic areas to be configured within the solution.

• Available geographic and property information necessary to establish City-defined POIs and geographic areas, which may include shapefiles, property boundaries, addresses, coordinates, facility information, and other available geographic data.

• Reasonable staff participation and coordination necessary for implementation, configuration, testing, and training.

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 7 RFP #260275

3. SCOPE OF SERVICES

A. Introduction:

The City of Wichita, Kansas (“City”) invites your company to submit a written proposal to provide a comprehensive, fully integrated Location Intelligence and Visitation Analytics Services specifically designed for government agencies, including delivery, installation, integration, customization, data conversion, training, documentation, and support and maintenance. The City is seeking a proven system that is in operational use by at least three other municipalities, preferably similar in scope of the requirements and size of the City of Wichita, Kansas. Proposers are to propose a fixed cost solution based upon the City’s requirements. The City requires a prime Proposer, or systems integrator, to act as a prime contractor legally and financially responsible for all implementation services of proposed solution.

The software and hardware and/or application should efficiently support the City’s projected volume in Section I. OVERVIEW AND SUMMARY; B. Volumes.

The proposal should clearly demonstrate how the City would be provided with the software, services and support, and any related hardware that will best satisfy the City’s requirements.

The proposal should include:

1. A detailed description of the proposed location intelligence and visitation analytics solution, including the platform, data sources, analytical capabilities, and services included in the proposal.

2. A description of the methodology used to generate visitation estimates and other location-based insights, including relevant data coverage, geographic availability, data update frequency, historical data availability, and known limitations. Proposers shall identify the earliest date for which historical visitation data is available and describe any restrictions on retrieving or generating analyses for prior periods.

3. All technical, connectivity, browser, network, and security requirements necessary for authorized City users to access and utilize the proposed vendor-hosted solution.

4. A description of available interfaces, APIs, data export capabilities, GIS compatibility, and integration options with City or external systems.

5. Implementation and configuration services, including the proposed process for establishing or importing City properties, Points of Interest (POIs), and other geographic areas; user setup;

implementation timelines; and City responsibilities.

6. Initial and ongoing training, documentation, maintenance, technical support, and service desk services for City users and administrators.

7. A description of the Proposer's data privacy, security, data governance, and compliance practices applicable to the collection, processing, storage, and provision of location-based data.

8. A detailed cost proposal identifying all costs associated with implementation and ongoing use of the proposed solution, including pricing for Parks & Recreation only, additional department participation, multiple-department participation, and Citywide or enterprise access, where available.

The proposal shall identify the cost, if any, associated with adding additional City departments. If pricing is not based on the number of participating departments, the Proposer shall clearly describe the applicable pricing methodology and provide costs based on the City’s projected usage volumes. The proposal shall clearly identify all included services, users, data, functionality, implementation and training costs, optional services, and any additional or recurring fees.

This Request for Proposal (RFP) states the overall scope of services desired, procurement terms and conditions, specific hardware and software requirements as well as Proposer experience and qualifications to be provided. The following sections are provided to assist in navigating the requested scope of services:

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City of Wichita 8 RFP #260275

Section I. OVERVIEW AND SUMMARY & Section II. PROJECT OBJECTIVES. - Presents a brief background description of the City of Wichita, Kansas and its desired approach to implementing the Location Intelligence and Visitation Analytics Services. This section also contains a brief description of existing systems and networks installed within the City.

Section III. SCOPE OF SERVICES; A. Introduction – D. Mandatory Technical Requirements - Provides instructions to Proposers for responding to the detailed Business Functional Requirements, including the City’s General and Technical Requirements.

Section III. SCOPE OF SERVICES; E. Checklist – K. Scope of Work – Requires Proposer responses including company background and qualifications, specifications and capabilities of proposed systems, and services to be provided.

Section III. SCOPE OF SERVICES; L. Costs - Requires Proposer responses for proposal cost information.

Section IV. PROPOSAL TERMS. - Provides the rules of preparation for the proposal.

Appendices. - Includes the City’s IT Technology Agreement template and Attachment B – Functional and Technical Requirements Matrix.

Your response should clearly detail how the hardware, software and services that you are proposing can best satisfy the City’s requirements. The City requires a comprehensive solution with a prime contractor with legal and financial responsibility for all hardware, software, installation, integration, implementation, and support and maintenance services. One consolidated response with all cost items included in the cost summary shall be submitted. The prime contractor shall be the sole point of contact for the City with regard to contractual matters.

To ensure a fair and objective analysis of all proposals, the submitted proposal must follow the rules stated within this section and the format established within this RFP.

Failure to comply with or complete any portion of this request may result in rejection of a proposal.

B. Functional Specifications of the Proposed Location Intelligence and Visitation Analytics Services:

Through this RFP, the City intends to accomplish the acquisition, installation and implementation of a commercially available and proven Location Intelligence and Visitation Analytics Services. The City requires that a single Proposer, or systems integrator, propose the solution including the acquisition, installation, and implementation of Location Intelligence and Visitation Analytics Services itself.

Subcontractors may be used for portions of the project, and it is required that the selected Proposer, or systems integrator, and any subcontractors will provide complete and comprehensive system implementation services, including data conversion, installation, training, software modification, custom development, support, and maintenance as required.

Required Functional Specifications

• Visitation and Foot Traffic Analysis

• Historical Visitation Trends – Ability to analyze visitation data for prior periods, including the ability to generate new analyses for historical dates and newly created custom POIs.

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City of Wichita 9 RFP #260275

Proposers shall identify the historical date range available and any limitations on retrospective analysis.

• Time-of-Day and Day-of-Week Analysis

• Dwell Time and Visit Frequency

• Visitor Origin and Trade Area Analysis

• Distance Traveled

• Visitor Demographic and Market Characteristics

• Visitor Journey Analysis – Ability to analyze aggregated visitor activity before and/or after visiting a selected location.

• Custom Points of Interest (POIs) and Geographic Area Analysis – Ability for City users to create and modify custom boundaries for facilities, parks, amenities, districts, corridors, events, and other geographic areas.

• Comparative Location and Benchmark Analysis

• Event Visitation Analysis

• Data Visualization and Interactive Mapping

• Reporting and Data Export – Ability to download reports, visualizations, and analytical results in commonly used formats.

• Aggregated and De-identified Location Data / Privacy Protection – The solution shall not provide City users with personally identifiable information or individual-level device information.

Desired Functional Specifications

• Retail Leakage and Demand Gap Analysis

• Business and Site Selection Analysis

• Economic Impact Analysis

• Workforce and Employee Analysis

• Migration and Population Movement Analysis

• Marketing and Campaign Effectiveness Analysis

• Public Investment Before-and-After Analysis

• Automated and Scheduled Reporting

• Public-Facing Data Visualization

• API and Automated Data Feeds

C. Value Added Service and Options of the Location Intelligence and Visitation Analytics Services:

• Implementation and Onboarding Services

• Initial and Ongoing User Training

• Customer Success and Analytical Support

• Data Validation and Methodology Support

• Custom Analysis and Professional Services

• Custom POI and Geographic Boundary Support

• Reporting and Presentation Support

• Data Integration and API Services

• Optional Third-Party Data and Data Enrichment

• Technical Support and Maintenance

• Additional Modules, Datasets, and Optional Services

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City of Wichita 10 RFP #260275

D. Mandatory Technical Requirements:

The following are mandatory technical requirements that the Proposer must meet for the proposal to remain eligible for consideration. You must clearly show that your product or service meets these mandatory technical requirements, or your proposal will be rejected as non-responsive. The City requests a one-page or appropriate-length document as part of your proposal response, to clearly show compliance to these mandatory technical requirements. The RFP Coordinator may choose to determine mandatory technical requirements by reading that single document alone, so the submittal should be sufficiently detailed to clearly show how you meet the mandatory technical requirements without looking at any other material. Those that are not clearly responsive to these mandatory technical requirements shall be rejected by the City without further consideration:

• The proposed solution must maintain compliance with industry-accepted cybersecurity frameworks, including SOC 2 Type II or ISO/IEC 27001.

• The proposed solution must be encrypted data at rest and in transit using modern encryption standards, such as TLS 1.2, AES-256 or higher.

• The proposed solution must have current best practice interface options such as API and/or Web Services.

• The Proposer must provide validation of any claimed certifications related to the proposed solution.

• The proposed solution must be vendor-hosted and accessible to authorized City users through a standard, currently supported web browser without requiring specialized City-owned server infrastructure.

• The proposed solution must support the creation and/or import of custom geographic areas and Points of Interest (POIs).

• The proposed solution must provide the ability to export analytical results and reports in commonly used file formats.

• The proposed solution must employ appropriate privacy protections for location-based data and must not provide City users with personally identifiable information or the ability to identify individual devices or persons.

• The proposed solution must provide role-appropriate authentication and access controls for authorized City users.

• The Proposer must disclose any third-party data providers or subprocessors materially involved in providing the proposed service and describe how applicable data privacy and security requirements are maintained.

E. Checklist:

The following checklist has been included to ensure Proposer compliance to the required RFP responses. Please indicate whether each item specified is included in your response and cross-reference to the page where the item is located.

Item Included

Y/N Proposer Proposal

Page Reference

Audited Financial Statements

Reference List

High-level System Architecture

Technical Brochures

Documentation Table of Contents

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City of Wichita 11 RFP #260275

Description of capability to deliver requirements

Implementation and Training Plan/Schedule

Communication Plan

Migration Plan

Resumes

Task/Hours Schedule

Outlines for Training Course(s)

Section III; F-K Proposer Response of this RFP

Section III; L Costs of this RFP

Any exceptions to Appendix A - IT Technology Agreement Template

Appendix B – Functional and Technical Requirements Criteria Matrix

If any of the requested items are not included, please explain the reason. Proposals may be rejected if any requested item is not completed and submitted.

F. Proposer and Subcontractor Information:

This section must be completed for each Proposer and all subcontractors included in the proposal.

Proposer or Subcontractor:

Company Name

Local Address

Headquarters Address

Company Web-site Address

List of all products or services to be provided.

Contact Representative(s)

Name Title Telephone and Email

Address

Company Information:

How many years has the company actively provided comparable e-government systems and solutions to state and local government?

Which office will serve the City of Wichita?

How many years has the office, which will service the City, been operational?

How many employees does the company have?

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City of Wichita 12 RFP #260275

Nationwide :

Personnel in State and Local Government Services :

Office serving City :

Support personnel in office serving City :

G. Proposer Experience and Resources:

Provide a reference list for the three (3) most similar sites which use similar hardware configurations and software applications proposed by the Proposer/systems integrator. Specify sites in which subcontractor applications included in this proposal are currently interfaced or integrated with the prime solution. Include the following:

• Name, Address, Contact, Title, Phone Number, and Email.

• Approx. Number of Employees/Operating Budget/ Population of Jurisdiction.

• Operational Applications (Product Name & Version Number/Install Date).

• Type of System Installed (Hardware, DBMS, OS).

• Type(s) of Service Provided

• Existing interfaces with other applications in this proposal (Y/N).

• Contract Amount in total dollars for implementation of the proposed solution.

• Final actual cost for the implementation of the proposed solution.

• Scheduled Start and End Dates of the Implementation.

• Actual Start and End Dates of the Implementation.

• What was the Proposer’s annual gross revenue and net profit as a percent of sales for the previous three (3) fiscal years?

Proposer: Annual Gross

Net Profit as a Percent of

Sales

Fiscal year 2025 $ %

Fiscal year 2024

Fiscal year 2023

• Provide a copy of the company’s last two years financial statements). Indicate attachment name/number. The financial statements for the Prime Proposer shall include the Balance Sheet, Income Statement, Statement of Consolidated Income, Statement of Changes to Cash Flows, and Changes to Shareholder Equity.

• Provide at least one bank reference.

Bank Name_____________________________________________________________________ Contact ________________________________________________________________________ Address _______________________________________________________________________ Phone ________________________________________________________________________

• Provide Dun & Bradstreet Number

• Attach resumes showing professional experience and educational qualifications of personnel that will be assigned directly to the project team. Indicate the experience, in years, with state and local e-government system and services implementation and project references.

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City of Wichita 13 RFP #260275

H. Proposers Hardware and Software Requirements:

1. Proposed Solution Architecture

Provide a detailed description, and attach appropriate diagrams, of the overall proposed solution architecture that clearly illustrates and addresses the following:

• All proposed hardware (e.g., servers, end user devices, peripherals, etc.).

• All software (e.g., application software, RDBMS, client software, etc.) components (including other Proposer or third party applications) and their interrelationships.

• Recommended configurations for e-government systems and services.

• Security features and configurations required for e-government systems and services (i.e., firewalls, DMZ, etc.).

• Describe the methodology to be used in measuring application availability.

• Describe the methodology used to monitor application response time, under what conditions the stated response times will or will not be met, and the remedies for the City if they are not met. Also specify the minimum system configuration (processor, workstation, etc.) you require to meet acceptable response times.

• Describe your approach to archiving and/or maintaining online up to 5 years of information.

• Are you offering Application Service Provider (ASP), Software, Infrastructure, or Platform as a Service (SaaS, IaaS, or PaaS) services as an alternative solution? If so, please provide a description of these services and a description of how these services would be implemented given the information provided in this RFP. Include any factors that would limit the City’s ability to operate via an ASP/SaaS/IaaS/PaaS alternative. Also include all costs associated with your proposed ASP/SaaS/IaaS/PaaS offering in Section III; L. Costs.

2. Related Hardware and System Software

This section pertains to the procurement of the proposed Location Intelligence and Visitation Analytics Services central processor(s), new peripheral devices and requisite system software as required based on the selected Proposer’s approach. Proposers must recommend all hardware, software, peripheral devices, and cabling necessary for the normal operation of the proposed system(s). The City is responsible for the local area network and cabling however the proposer should make recommendations to achieve optimum performance. Proposers should review Sections I and II and specify whether any existing City servers and end-user hardware and peripherals are compatible and can be used with the proposed system.

All hardware components are to be specified by the Proposer including, but not limited to, recommended manufacture, model, description, and proposed specification. The City requires that all hardware specifications be fully compatible and proven with the proposed solution.

The City requires that system software is considered state-of-the-art technology and represents the most current version in production at the time of installation.

List all system software proposed or available with the system. Include all system software necessary to operate the proposed hardware components. Indicate by a letter code "I" if the software is included in this proposal, or letter code "O" if optional with this system. For those coded "I" or “Included”, all costs should be identified in the Proposer’s Cost Proposal (Section III; L.

Costs).

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City of Wichita 14 RFP #260275

Respond to the following questions or requests regarding functionality and features of the proposed system:

a. To what level of access can the system be restricted?

• Functional User Groups .............................................................................. Y / N

• Application/Menu Item ............................................................................... Y / N

• Transaction/function type (e.g. inquiry, update) .......................................... Y / N

• Each data field ........................................................................................... Y / N

b. Is the above security implemented by means of the operating system, DBMS, or in the application programs? Explain.

c. Does the system log transactions by:

• Terminal ID / IP Address ............................................................................. Y / N

• User ID ...................................................................................................... Y / N

• Dept. ID ...................................................................................................... Y / N

• Other (Explain) ........................................................................................... Y / N

d. What are the system’s capabilities to detect and log unauthorized access attempts?

e. Describe security and control features that will prevent unauthorized access to the system.

f. What data is encrypted in the proposed solution and to what level / standard?

g. What systems are used within the proposed solution to accept cardholder data?

h. How is sensitive data (e.g. credit card, SSN, etc.) data stored and access to such data controlled?

i. If required during a processing procedure, system restart should not necessitate beginning the entire procedure again. Specifically discuss system restart in this context and describe system integrity features that will prevent data or control problems during system failure/restart procedures.

j. Describe system’s ability to queue jobs for unattended processing.

k. Are all system functions (inquiry and update) available during backup? Explain.

l. Fully describe the backup approach including Proposer recommendations, and explain any restrictions on access or system functions during this process.

m. Describe all disaster, data recovery, and business continuity capabilities available in the proposed solution.

n. Describe all circumstances under which the system is unavailable to users.

o. Describe all networking requirements including those required services or processes requiring access via specific ports as well as all firewall, routing and switching considerations as associated with the proposed solution.

p. Describe your approach and implementation experience with Storage Area Networks (SANs).

Please describe in your response any SAN equipment needed specifically for the proposed

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 15 RFP #260275 solution; recommended replication method; back-up storage array type; and TCP offload engines for moving TCP/IP and load balancing.

q. If applicable, provide a proposed SAN configuration and related services including, but not limited to, storage hardware (e.g. capacity/RAID level), storage software, storage networking components, and SAN implementation Services.

3. Application Software The City requires that the Proposer identify the application packages proposed. The Proposer should provide the following information for each application:

a. Describe the features of all proposed applications in the proposed solution that support functions for e-government (e.g., Procurement, Billing, Self-Service, etc.). Also include a brief description of sites where these features have been implemented and are currently in use.

b. What approach will the Proposer take in order to determine the modifications necessary to its standard packages to meet the requirements of the City? Describe how any required customization would be handled.

c. Are software fixes found at other sites provided to the City at no charge?

d. Describe the tasks required for the City following a new release/major redesign of an application.

e. Describe the upgrade installation process including City staff roles and typical timelines.

f. Describe your policy for installing new releases.

• Frequency (Include currently planned schedule for new releases).

• Are upgrades/new releases included in maintenance costs?

• Is data conversion assistance provided? Describe approach and any additional costs.

• Is new documentation supplied with each release or upgrade? If so, describe.

• Describe approach to and any related additional training costs for new releases.

• Describe approach for providing release installation assistance and any additional costs.

g. How long is maintenance continued for an old release? (Months)

h. How will the City be notified of new system releases and updates?

i. Is there a regional user group? If so, please provide contact information for information and reference.

j. Describe what type of system modifications or configuration items can be performed without affecting system source code. Are system modifications maintained after an upgrade?

k. Describe the proposed solutions capabilities for the following:

• Interoperability with third-party applications (including, at minimum, MS Excel, MS SQL, Oracle, other).

• Ability to integrate third party applications into the menu structure.

• Ability for user to customize forms and menus.

• Graphical user interface capabilities.

• Ability to customize bill print data files and forms

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 16 RFP #260275

• Ability to develop, maintain, and manage automated Workflow processes including reassignment activities and actions

• Ability to integrate or interface with third party applications/solutions including any constraints, limitations, or specific/special requirements the proposed solution may have. Please identify any third party applications you successfully interface with.

Include the third party company name and their specifications/requirements.

l. Is the application 32, 64, or 128-bit?

m. Does the proposed DBMS provide SQL capabilities? .......................... Y / N

n. Is the DBMS ODBC compliant? ........................................................... Y / N

o. Does the DBMS provide a data dictionary that is integrated with all tools supplied for application development and ad hoc database access? ...................... Y / N

p. Does the DBMS provide its own scripting language? ........................... Y / N

q. Does the DBMS support a Microsoft Windows interface? .................... Y / N

r. Does the DBMS include a fourth generation language? ...................... Y / N

s. Does the DBMS include an activity-monitoring feature to maintain statistics on performance, disk I/O, index usage/non-usage, etc.? .......................... Y / N

t. Does the DBMS include record locking techniques for concurrence control? Y / N

u. Does it provide the capability to selectively journal any or all database transactions to an audit trail file? .................................................................................. Y / N

v. What specific capabilities for user modifications are provided under a run-time license?

.............................................................................................................. Y / N

I. Customer Support & Warranty/Maintenance:

1. Proposed Services - Complete the warranty and maintenance matrix below based on the proposed approach. For services proposed within the matrix include all costs in Section III; L. Costs of this RFP as appropriate.

Complete one (1) matrix per Proposer or other hardware/software company offering warranty/maintenance services.

Proposer or Other Company Name: _______________________

Response (Application

Software)

Response (Hardware)

What is the length of the warranty (months)?

Does warranty begin from installation or acceptance?

What are the hours of warranty coverage (e.g., Mon-Fri 7:30 a.m.—5:30 p.m.)?

What are the hours of maintenance coverage (after the warranty expires)?

Warranty/Maintenance Services:

• Telephone Support (Y/N)?

• Remote Support (Y/N)?

• Normal hours of support operations (Central Time Zone)?

• Extended/Emergency hours support operations (Central Time Zone)?

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 17 RFP #260275

Proposer or Other Company Name: _______________________

Response (Application

Software)

Response (Hardware)

• Toll Free “800” number (Y/N)?

• Remote software diagnostics (Y/N)?

• Remote software updates (Y/N)?

• Updates and enhancements included (Y/N)?

• How often are enhancements provided?

• User group membership (Y/N)?

• Newsletter (Y/N)?

Service/support response time (hours)

• Via telephone or email

- Average

- Guaranteed

• On-site

- Average

- Guaranteed

2. Further describe your proposed customer service & warranty/maintenance services.

3. Will you guarantee a fixed maintenance cost for the software and any configuration changes? If so, indicate number of years.

4. List any exceptions or limitations to your proposed warranty/maintenance services for the software as indicated within the matrix.

5. List additional services provided for at no additional cost to the City.

6. Describe available services/programs in addition to those proposed within the matrix. Also include associated costs as appropriate:

7. Is the warranty and maintenance for system software different from hardware? (Y/N) If so, explain.

8. Describe the service coverage provided under the warranty period.

9. Describe the level of service and responsiveness that the Proposer commits to providing the City.

10. Describe the qualifications, experience, and technical expertise of the Proposer’s Customer Support staff.

J. Training & Documentation:

1. The City expects all training to be relevant specifically to government and to be modified to include BPR, quality control, best practices and agreed upon standard operating procedures. All users are expected to be thoroughly trained, certified and evaluated to accomplish specific job duties and to have substantial knowledge and skills to operate and maintain the proposed solution. All classes should have agreed upon curriculum with assessment tests, hands-on-exercises to be provided

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 18 RFP #260275 before, during and after all said classes including suggested follow-up materials. Materials developed in this process will be maintained by the Proposer and provided in full to the City with customizations for exercises, testing, online help and follow-up material. Areas of training to be developed in conjunction with the project plan should include but not be limited to:

• Pre-Implementation: Location Intelligence and Visitation Analytics Services technical training

• Pre-Installation: User training per module

• Implementation: Helpdesk, online help customization, On-the-job (floor) training

• Post-Implementation: Refresher and cross-over training.

2. Describe how your proposed training and implementation services will meet these objectives.

3. Describe your training approach/methodology.

4. Provide any pertinent details, limitations, exceptions concerning the services offered for training.

5. Attach and clearly identify a list or catalog of optional classes or training available but not included in this proposal.

6. Identify and describe your online training courses and online evaluation tests provided.

7. Identify your customized training for government entities and your approach to customized training needs identified in the business process reengineering activities during implementation.

8. Do you provide maintenance of training materials and curriculum online?

9. What additional training may be provided?

10. What additional training is offered post-implementation?

11. What cut-over training services will be provided per application module?

12. What are the Knowledge Management capabilities of your software?

13. Describe each Training Service offered; total hours to be provided for each, allowed number of attendees, and the associated cost for each service.

14. Describe the type of documentation that will be provided.

15. How many copies of the documentation are provided?

16. Is the user permitted to make unlimited copies of the documentation for internal use?

17. Indicate documentation to be provided and number of copies.

Type (i.e., hardcopy/CD) and No. of Copies Comments

Hardware (for each type)

Operating Instructions and Procedures

Trouble-shooting

System and Software Administration

Backup/Recovery

Security

Utility Usage

Other

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 19 RFP #260275

18. Is the application software documentation available electronically, and if so, in what format?

19. Are on-line documentation and help functions available?

• Context (field specific) ....................................................................................... Y / N

• Screen specific ................................................................................................. Y / N

• Function specific ............................................................................................... Y / N

• Supplied with system ........................................................................................ Y / N

• User defined and maintained ............................................................................ Y / N

20. Attach the published technical brochures for all recommended hardware, peripherals and proposed system software (including speed, capacities, transfer rates, access times, etc.).

K. Scope of Work:

Using the outline provided below, please provide a proposed Scope of…