REQUEST FOR PROPOSALS

RFP 2026-001

Management and Operations of Youth Services

Date of Release: March 27, 2026 Closing Date: May 15, 2026 By 2:00 PM CST Pre-Bid Conference: April 8, 2026 at 11:00 AM CST

All questions related to this Request for Proposal must be emailed to Kristen Rodriguez, Director of Procurement and Contracts, krodriguez@wsalamo.org with copy to procurement@wsalamo.org.

Table of Contents

GENERAL INFORMATION

PART 1 – INTRODUCTION

1.1 Purpose of Request for Proposals (RFP)

1.2 Procurement Standards

1.3 Applicable Authorities

1.4 RFP Schedule

1.5 Issuance and Availability of RFP

1.6 Response Deadline

1.7 Open Records

1.8 Type of Contract

1.9 Contract Period

1.10 Eligible Offerors

1.11 Governing Provisions and Limitations

1.12 Administrative Requirements and Other Limitations

PART 2 – SCOPE OF WORK

2.1 Services

2.2 Fees/Charges

PART 3 – PROPOSAL REVIEW AND EVALUATION PROCESS

3.1 Proposal Review and Evaluation

3.2 Proposal Evaluation Criteria

PART 4 – PROPOSAL PREPARATION AND SUBMISSION

ATTACHMENTS

ATTACHMENT A – Proposal Cover Sheet.

ATTACHMENT B – Bid Sheet ATTACHMENT C – Certification Regarding Debarment ATTACHMENT D – Certification Regarding Non-Discrimination & Equal Opportunity ATTACHMENT E – Certification Texas Corporate Franchise ATTACHMENT F - State Assessment Certification ATTACHMENT G - Undocumented Worker Certification ATTACHMENT H - Certificate Conflict of Interest ATTACHMENT I - Certificate of Applicant ATTACHMENT J – References

Workforce Solutions Alamo is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas (800) 735-2989 (TDD) or (800)735-2988 Voice.

General Information

The Workforce Solutions Alamo (WSA) Board serves as the governing board for the regional workforce system, a network of service providers and contractors that bring people and jobs together. We represent the taxpayers of the 13-county Alamo region. Our membership reflects the diverse constituencies of the regional community: business, economic development, education, labor, community organizations and government.

Workforce Solutions Alamo serves Atascosa, Bandera, Bexar, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, McMullen, Medina and Wilson counties.

Mission Strengthen the Alamo Regional economy by growing and connecting talent pipeline to employers.

Vision To lead the most integrated community workforce network in the nation.

Sector Base Model It is the intent of the Workforce Solutions Alamo to collaborate with the Contractors to contribute innovative strategies in the performance of relevant products and services related to design, implementation, coordination, oversight, and reporting of activities/services to support WSA Sector Base Model.

· Targets a specific industry or cluster of occupations, developing a deep understanding of the interrelationships between business competitiveness and the workforce needs of the targeted industry.

· Intervenes through credible organization, or set of organizations, crafting workforce solutions tailored to that industry and its region.

· Supports workers in improving their range of employment-related skills, improving their ability to compete for work opportunities of higher quality.

· Meets the needs of employers, improving their ability to compete within the marketplace.

· Creates lasting change in the labor market system to the benefit of both workers and employers.

PART 1 - INTRODUCTION

1.1 Purpose

Workforce Solutions Alamo (WSA) is soliciting proposals from qualified and experienced organizations to deliver comprehensive Youth Workforce Services throughout its thirteen (13) county service area. Services will support eligible In-School Youth (ISY) and Out-of-School Youth (OSY) under the Workforce Innovation and Opportunity Act (WIOA) and related state and local workforce initiatives.

The purpose of this solicitation is to identify a Contractor that can:

· Recruit, enroll, and serve eligible youth, prioritizing Out-of-School Youth and individuals with significant barriers to employment

· Deliver the fourteen (14) required WIOA youth program elements

· Implement sector-based career pathway strategies aligned with regional labor market demand

· Develop and maintain strong employer partnerships to support work experience, internships, and employment placement

· Ensure equitable access to services across rural and urban communities

· Meet or exceed state-negotiated and locally established performance measures

· Maintain strong fiscal accountability, data integrity, and compliance with all applicable federal, state, and local requirements

1.2 Procurement Standards

This Request for Proposals (RFP) provides a uniform method for the procurement of specified goods/services, allowing for full and open competition. It contains the necessary background, requirements, technical specifications, information, and instructions for responding to the RFP. The services solicited under this RFP are procured under the competitive negotiation method of procurement, as described in the Texas Workforce Commission’s (TWC) Financial Manual for Grants and Contracts (FMGC).

1.3 Applicable Authorities

· All applicable federal statues, regulations, policies, and guidance as presently in effect and as may become effective during the term of this Award.

· Office of Management and Budget’s Uniform Guidance at 2 C.F.R. Part 200, Uniform Administrative Requirements, Cost Principles, and Audit Requirements and 2 C.F.R. Part 2900, Department of Labor (DOL) exceptions to 2 C.F.R. Part 200; and

· Approved Local Workforce Development Board Plan including modifications and amendments including: § 38.25 A grant applicant's obligation to provide a written assurance, and defined in § 38.4

1.4 RFP Schedule

The following schedule is subject to change at the discretion of the Board. Offerors should regularly check the WSA’s Board website (www.workforcesolutionsalamo.org) for posted updates. All updates and changes will be posted to BonFire. All times shown are Central Standard Time (CST).

Pre-Submittal Conference Link:

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1.5 Issuance and Availability of RFP

This RFP is issued by the Workforce Solutions Alamo Board, under the direction of the Chief Executive Officer, 100 N. Santa Rosa, Suite 120, San Antonio, Texas 78207. WSA utilizes BonFire eBid Software for RFP distribution and electronic submission of proposals. To access the portal, Offerors are encouraged to register online workforcesolutionsalamo.bonfirehub.com/portal.

Questions to this RFP will be accepted in writing only. You may submit questions no later than April 10, 2026. All questions received will be responded to by formal addendum posted on Bonfire. Any questions received after the deadline will not be considered unless they are technical questions regarding Bonfire.

Note: All Workforce Solutions Board members, officers, staff, or authorized representatives are precluded from answering questions concerning this RFP or the procurement process. Offerors are asked to respect this condition by not asking questions or making requests for assistance, except to the authorized contact person. Violations may result in disqualification.

1.6 Response Deadline

Proposals must be submitted no later than May 15, 2026, by 2:00 PM CST. Offerors may provide electronic or physical submissions of proposal responses as follows:

• If Electronic: Offeror must register on BonFire to access the proposal request and to submit required documents: workforcesolutionsalamo.bonfire.com

• If Physical: Submit signed sealed proposal in an envelope to include one (1) printed original copy and mark with RFP/RFQ solicitation Number and Title indicated on the top of the envelope, to:

Workforce Solutions Alamo Procurement Department 100 N. Santa Rosa, Suite 120 San Antonio, Texas 78207

The timely delivery of proposals is the sole responsibility of the Offeror. Workforce Solutions Alamo is not responsible for any failures and/or errors of omission. Disputes concerning late or non-delivered proposals cannot be appealed. Any proposals or amendments received after the specified deadline will not be considered and will be deemed as late and non-responsive – NO EXCEPTIONS.

1.7 Open Records

Proposals submitted in response to this RFP are subject to the Texas Public Information Act, Government Code, Chapter 552, and may be disclosed to the public upon request. Therefore, any confidential, privileged, or proprietary information contained within a proposal must be clearly identified by the Offeror in the proposal itself (each applicable page clearly marked). Such information will be kept confidential by Workforce Solutions Alamo to the extent permitted by State law.

1.8 Type of Contract

Workforce Solutions Alamo intends to negotiate a contract as a result of this RFP, any contract resulting from this RFP/RFQ shall be contingent upon the receipt of sufficient funding from the Texas Workforce Commission (TWC) and other sources. Negotiated contract amounts will be contingent upon funding received and available. The final contract will be subject to any changes in legislation, regulations, rules, or policies promulgated by the funding sources, including the U.S. Department of Labor and the Texas Workforce Commission. General and administrative provisions contained in this RFP will be incorporated into the resulting contract.

Workforce Solutions Alamo reserves the right to vary or change the terms of any contract resulting from this RFP, including funding levels, scope of work, performance measures, adding other related programs or services and funding sources, and shortening or extending the contract period, as it deems necessary and in the best interests of Workforce Solutions Alamo.

1.9 Contract Period

The anticipated contract term is October 1, 2026 through September 30, 2027 with One (1) one (1) year renewal options, not to exceed 2 years. Contract continuation, renewal, and funding levels are contingent upon availability of funds, satisfactory performance, and compliance with contract requirements.

WSA currently operates separate contracts for Adult and Youth Services and it is the intent to release a future procurement to combine these services, along with the One-Stop Operator, into a single contract.

If a Contractor fails to perform as required or expected, WSA reserves the right to terminate the contract and assign the contract in whole or in part, to a similarly ranked proposal obtained through this procurement, subject to successful contract negotiations. WSA may choose an alternative means of reassigning the contract based on its best interests. The Contractor may not reassign any aspect of the contract.

1.10 Who is eligible to Submit

All Offerors of the requested goods/services are eligible to respond to this. Historically Underutilized Businesses are encouraged to respond to this RFP.

Entities that are presently debarred, suspended, proposed for debarment, declared ineligible, voluntarily excluded from participation or the receipt of funds from any federal department or agency are not eligible to respond to this RFP or receive a contract.

1.11 Governing Provisions

1. All proposals submitted to Workforce Solutions Alamo in response to this RFP will become the exclusive property of Workforce Solutions.

2. Proposal, if accepted, will become the basis for the contract scope of work.

3. The purpose of the RFP is to ensure uniform standards and information in the solicitation of proposals for requested goods/services. This RFP is not to be construed as a purchase agreement or contract or as a commitment of any kind; nor does it commit Workforce Solutions Alamo to pay for any costs incurred in the preparation of a proposal or any other costs incurred prior to the execution of a formal contract unless such costs are specifically authorized in writing by Workforce Solutions Alamo.

4. Workforce Solutions Alamo reserves the right to accept or reject any or all proposals received, to cancel and/or reissue this RFP in part or its entirety.

5. This is a negotiated procurement utilizing the Request for Proposal/Bid method, and as such, the selection and award of a contract does not have to be made to the Offeror with the lowest priced, but rather to the Offeror submitting the best value proposal that satisfies Workforce Solutions Alamo and its Board requirements and is determined to be in the Board’s best interests.

6. There is no guaranteed purchase commitment. Workforce Solutions Alamo reserves the right to award a contract(s) for any services solicited in this RFP on an Indefinite Delivery Indefinite Order quantity, IDIQ basis.

7. Workforce Solutions Alamo is a steward of public funds and is subject to all requirements under Uniform Guidance (2 CFR 200) and must act with reasonableness as a prudent person when making a decision with public funds.

8. Workforce Solutions Alamo reserves the right to extend, shorten, increase, or decrease any contract awarded as a result of this RFP.

9. Workforce Solutions Alamo reserves the right to waive any defect in the procurement or to correct any error(s) and/or make changes to this solicitation as it deems necessary. Workforce Solutions Alamo will provide notification of any changes to all known Offerors.

10. Workforce Solutions Alamo reserves the right to request additional information, clarification, or explanation of any aspect of a proposal submitted in response to this RFP.

11. Workforce Solutions Alamo reserves the right to negotiate the final terms of all contracts or agreements with selected Offerors. Any contract terms negotiated as a result of this RFP may be renegotiated and/or amended in order to meet the needs of Workforce Solutions Alamo.

12. Workforce Solutions Alamo reserves the right to contact any individuals, agency, employer, or grantee listed in a proposal, or to contact others who may have experience or knowledge of the Offeror’s relevant performance and/or qualifications; and to request additional information from all Offerors to this RFP.

13. Workforce Solutions Alamo reserves the right to conduct reviews of records, systems, procedures, including credit and background checks, etc. of any entity selected for a contract award. This may occur prior to, or after the award or execution of a contract. Any misrepresentation of the Offeror’s ability to perform as stated in the proposal may result in the disqualification of the Offeror or the cancellation of any contract awarded as a result of this RFP.

14. The Offeror selected for contract award must meet the requirements of Workforce Solutions’ key control certification system to ensure the financial integrity of the entity prior to the execution of a contract. Workforce Solutions or its designee reserves the right to conduct a pre-award review of the selected Offeror prior to the execution of a final contract.

15. Workforce Solutions Alamo reserves the right to withdraw or reduce the amount of any award or to cancel any contract resulting from this procurement if adequate funding is not available or due to legislative changes.

16. Workforce Solutions Alamo reserves the right to impose additional requirements and refinements to the terms and conditions, scope of work, performance measures, and funding amounts or sources during the contract term.

17. Workforce Solutions Alamo reserves the right to negotiate with the next highest ranked offer if unable to execute an agreement with the awarded offeror.

18. Offerors shall not engage in any activity which would restrict or eliminate competition under this procurement. Violation of this provision may cause an Offeror to be disqualified. This does not preclude joint ventures, partnerships, collaborations, or subcontracts.

19. Offerors shall not, under penalty of law, offer or provide any gratuities, favors, or anything of monetary value to any board member, officer, employee, proposal evaluator, authorized agent of the Board, or elected official for the purpose of having an influencing effect on this procurement.

20. Offerors shall not attempt in any manner to advocate for, lobby, or otherwise attempt to influence any board member, officer, employee, proposal evaluator, authorized agent of the Board, or elected official for purposes of having an influencing effect on this procurement.

21. No Board member, officer, employee, or authorized agent of Workforce Solutions Alamo shall participate in the selection, award, or administration of a contract supported by Board funds if a conflict of interest, real or apparent, is involved.

22. All proposals submitted must be an original work product of the proposing entity. The copying, paraphrasing or other use of substantial portions of the work product of others and submitted hereunder as original work of the Offeror without written authorization and proper citation, is prohibited. Failure to adhere to this requirement may cause the proposal to be disqualified. All proposals and accompanying attachments will become the property of Workforce Solutions Alamo after submission and will not be returned.

23. The contents of a successful proposal may become a contractual obligation and be incorporated by reference into a contract. Offerors must intend to fulfill all the representations in their proposal. Failure of a Offeror to accept this obligation may result in the cancellation of an award or contract. No pricing error or mistake shall be available to a successful Offeror as a basis for release from proposed services. Any damages incurred by Workforce Solutions Alamo because of a successful Offeror’s failure to contract may be recovered from the proposing entity.

24. A contract with the selected Offeror may be withheld, at the sole discretion of the Board, if issue of contract or regulatory compliance or questioned/disallowed costs, audit or monitoring findings, or legal issues exist until such issues are resolved to the satisfaction of the Board.

25. Workforce Solutions Alamo reserves the right to deem as non-responsive or to disqualify any proposal that, in its sole discretion, does not comply with or conform to the terms, conditions, specifications, and/or requirements contained in this RFP.

1.12 Administrative Requirements and Other Limitations

1. Workforce Solutions Alamo will provide any training and/or technical assistance needed by the selected contractor regarding Board policies, documents, procedures, etc. that are specific to Workforce Solutions Alamo.

2. Employees of the contractor are subject to the exclusive control and supervision of the contractor. The Contractor is solely responsible for personnel matters including hiring, discipline, termination, supervision, criminal background checks, training, evaluation, etc. for its employees.

3. Proof of insurance is not a requirement for the submission of a proposal, but the selected Offeror will be required to obtain and provide proof for all insurances specified in this RFP and provide Workforce Solutions Alamo with proper certificates or policies prior to commencing work under a contract resulting from this RFP. Workforce Solutions Alamo must be listed as an additional insured on the Certificate of Insurance. Policies must remain in full force for the duration of a contract. Any changes in insurers, coverage, deductibles, modifications, alterations, or cancellations of coverage during the term of the contract must be immediately communicated to the Board. The following insurances/bonding are required:

a. General Liability – Contractor must carry general liability insurance coverage sufficient to cover any liability that may arise from the performance of a contract resulting from this RFP. General liability must cover bodily injury and property damage to a third party and personal injury; $500,000 each occurrence or $1,000,000 aggregate is required. A reasonable deductible is allowed, but not to exceed $5,000 per occurrence. A consultant must be able to cover the cost of any deductible.

b. Errors and Omissions – Contractor must, at its own expense, must carry “errors and omissions” insurance or the equivalent. Contract funds cannot be used to pay for Errors and Omissions insurance.

c. Motor Vehicle – if the Contractor or its employees use motor vehicles in the conduct of business under a contract resulting from this RFP, liability insurance covering bodily injury and property damage must be provided through a commercial insurance policy. Such insurance shall provide for a minimum coverage of $100,000 liability per occurrence; $300,000 aggregate liability; $100,000 property damage; personal injury protection; uninsured motorist protection, and a maximum deductible of $1000. Contractor must be able to cover the cost of any deductible.

d. Workers’ Compensation – Contractor must ensure that all employees are covered by worker’s compensation insurance. If self-insured, the contractor must warrant that it will maintain coverage sufficient to cover any liability that may arise from performance under a contract resulting from this RFP.

4. Contractor, including all its employees, must comply with all Information Technology access and user policies and requirements of the Board and/or Texas Workforce Commission.

5. Appeal Process and Procedures for Opportunity to Protest

Workforce Solutions Alamo has the authority to settle or resolve any claim of an alleged deficiency or protest. The procedures for notifying WSA of an alleged deficiency or filing a protest are listed on our website. If you fail to comply with any of these requirements, Workforce Solutions Alamo may dismiss your complaint or protest.

PART 2 – SCOPE OF WORK

2.1 Services

Workforce Solutions Alamo (WSA) is soliciting proposals from qualified and experienced organizations to deliver comprehensive Youth Workforce Services throughout its thirteen (13) county service area. Services will support eligible In-School Youth (ISY) and Out-of-School Youth (OSY) under the Workforce Innovation and Opportunity Act (WIOA) and related state and local workforce initiatives.

The purpose of this solicitation is to identify a Contractor that can:

· Recruit, enroll, and serve eligible youth, prioritizing Out-of-School Youth and individuals with significant barriers to employment

· Deliver the fourteen (14) required WIOA youth program elements

· Implement sector-based career pathway strategies aligned with regional labor market demand

· Develop and maintain strong employer partnerships to support work experience, internships, and employment placement

· Ensure equitable access to services across rural and urban communities

· Meet or exceed state-negotiated and locally established performance measures

· Maintain strong fiscal accountability, data integrity, and compliance with all applicable federal, state, and local requirements The Contractor will be expected to collaborate with required workforce system partners, including the One-Stop Operator, Vocational Rehabilitation, education partners, community-based organizations, employers, and employer associations to ensure seamless service delivery and avoid duplication of effort.

This project is performance-driven and outcome-focused. Proposers must demonstrate the capacity, infrastructure, staffing, partnerships, and management systems necessary to achieve enrollment targets, support measurable skill gains and credential attainment, and improve employment and wage outcomes for youth participants.

Agency shall demonstrate written evidence of past performance and business endeavors that align with the purpose, values, and vision of WSA, to provide exemplary cost-effective Staffing service solutions consistent with the requirements and specifications of the RFP.

The Awarded Contractor will perform in accordance with the Statement of Work, provisions of this contract agreement and its attachments found herein, and all Applicable Law and WSA Policies and Procedures, attached.

1. Minimum Qualifications

The respondents to this RFP must have the following minimum qualifications. Workforce Alamo Solutions reserves the right to reject proposals which fail to include this information with the Offerors proposal submission.

a. The Proposer must have a minimum of five (5) years of experience within the last eight (8) years providing workforce development, youth services, education/training services, case management, or similar programs funded by federal, state, or public funds.

2. Statement of Work:

Background Workforce Solutions Alamo (WSA) administers a comprehensive workforce development system designed to connect employers with skilled talent and to assist individuals, particularly youth and young adults, with preparing for, obtaining, and retaining employment. Services are delivered through an integrated American Job Center (AJC) network and partner locations that emphasize universality, customer choice, seamless service delivery, quality customer service, compliance, internal controls, performance accountability, and continuous improvement.

WSA’s youth workforce programs focus on career exploration, education and training, work-based learning, and employment outcomes for youth with barriers to employment, including those residing in rural areas and individuals with disabilities. The Contractor will operate as a key partner within this system and is expected to collaborate with required and strategic partners to maximize resources and avoid duplication of services.

Program Authority Services under this Statement of Work are funded and governed by applicable federal, state, and local requirements, including but not limited to:

· Workforce Innovation and Opportunity Act (WIOA) Youth (In-School Youth ages 14–21; Out-of-School Youth ages 16–24)

· Texas Workforce Commission (TWC) rules, policies, and performance guidance

· Texas FAME and other state or federally funded initiatives, as applicable

· Additional grants, special initiatives, or projects awarded to WSA during the contract term The Contractor shall comply with all applicable statutes, regulations, guidance, and policies issued by TWC and WSA. Material changes to the scope or delivery of services require prior written approval from WSA

Service Area The Contractor shall provide youth workforce services throughout the Alamo region, including Atascosa, Bandera, Bexar, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, McMullen, Medina, and Wilson. Services will be provided via the WSA Career Center network and through partner and other locations, as directed and approved by WSA. Work will involve coordinating services with the Adult Contractor in the Rural and Urban areas, and other vendors, contractors, and/or service providers as contracted by WSA.

Required Service Components The Contractor shall provide comprehensive youth workforce services consistent with WIOA and WSA’s Youth Service Delivery Model, including but not limited to:

· Outreach, recruitment, and engagement of eligible youth

· Eligibility determination, intake, and enrollment

· Individualized case management and service planning

· Career counseling, labor market information, and career pathway development

· Delivery of the fourteen (14) required WIOA youth program elements

· Paid and unpaid work experience, internships, and summer employment opportunities

· Education, training, credential attainment, and skills gain activities

· Supportive services and barrier removal

· Job placement, retention, and follow-up services

Target Populations and Priorities The Contractor shall prioritize services to eligible youth populations in accordance with WIOA, TWC rules, and WSA local policy, including:

· Out-of-School Youth (OSY), with a minimum of seventy-five percent (75%) of youth funds expended on OSY

· In-School Youth (ISY), in compliance with applicable expenditure and eligibility limitations

· Youth with significant barriers to employment

· Youth residing in rural counties

· Youth with disabilities, coordinated with Vocational Rehabilitation and Student HireAbility Navigators

Service Delivery Methods Services shall be delivered using flexible and accessible methods, including:

· On-site service delivery at AJCs

· Designated rural service spaces with established schedules

· Mobile unit service delivery, as applicable

· Community-based and partner locations approved by WSA

· Performance, Outcomes, and Accountability

Performance Framework Contractor performance shall be measured against performance measures negotiated between TWC and WSA and any additional local performance measures established by WSA. Performance targets may be revised during the contract term to reflect updated guidance or funding adjustments and shall apply to performance-based incentives or sanctions, as applicable.

Participant Planning Summaries (PPS) Prior to the start of the program year, WSA and the Contractor shall jointly establish Participant Planning Summaries (PPS) that define expected enrollment levels, service delivery targets, and key outcomes. The Contractor shall submit summaries by the first Friday after TWC’s data entry deadline comparing actual performance to PPS targets and may request PPS revisions with written justification subject to WSA approval.

Continuous Improvement and Exception Reporting The Contractor shall actively monitor performance and implement continuous improvement practices, including:

· Submission of exception reports when performance targets are not met

· Identification of root causes and corrective actions

· Participation in performance review and benchmark meetings with WSA

· Staffing, Management, and Training The Contractor shall recruit and maintain qualified staff, within approved budget limitations, sufficient to effectively manage and operate all contracted services. An appropriate organizational structure must be always maintained to support service delivery.

· Staffing levels shall not fall below ninety percent (90%) of the approved staffing plan.

· If staffing drops below 90% or a vacancy occurs, the Contractor must notify the WSA CFO, COO, and Director of Workforce Services within five (5) business days.

· A corrective Staffing Plan must be submitted outlining the cause, remediation steps, and timeline to restore compliance.

· Vacant positions should be filled within sixty (60) calendar days.

Prior to hiring key personnel (upper management) funded under this Contract, the Contractor must consult with WSA Executive Leadership (CEO, COO, CFO, and CPO) via email and provide the proposed title, pay rate, and updated organizational chart. Any issues related to upper management shall be addressed through a formal mechanism with WSA Executive Staff.

The Contractor shall submit updated staffing information and organizational charts for each Center and Program within fourteen (14) days of any personnel changes. The Contractor must comply with TWC and WSA User Access Policies and notify WSA of staff separations in accordance with policy.

Compensation for staff should align with regional self-sufficiency standards, with recommended starting wages no lower than $15.00 per hour, where feasible.

The Contractor shall submit a comprehensive Staff Training Plan to WSA by November 1 of every contract period, outlining timelines and topics aligned with staffing functions. The Plan must be updated quarterly and revised as needed to address WSA recommendations or performance findings. Trainings should allow for co-enrollment of WSA staff, when appropriate, and—unless otherwise determined by the COO or CPO—be recorded and uploaded to a shared drive within seven (7) business days, along with agendas and sign-in sheets.

The Contractor shall ensure bilingual (Spanish-speaking) staff or translation services are available to serve youth participants.

The Contractor shall purchase and utilize WSA Board-approved branded shirts for outreach and events.

Contractors are expected to collaborate in planning staffing and resource allocation to promote efficiency, enhance service delivery, and reduce costs.

· Partnerships and System Coordination

The Contractor shall support the implementation of all WSA Memoranda of Understanding (MOUs) and collaborate with WSA prior to initiating new partnerships. Draft MOUs must be submitted to WSA for review and Board-level approval. The Contractor shall maintain ongoing, professional engagement with all partners, designate individual Points of Contact (POCs), and notify WSA of any changes.

A Partnership Implementation Plan must be submitted by October 31 of every contract period. Quarterly Partnership Reports shall include identified partners, scope of collaboration, performance contributions, and co-enrollment data. The Contractor shall work with WSA to establish and maintain a co-enrollment tracking mechanism and report progress monthly and quarterly, as applicable.

The Contractor shall participate in structured collaborative engagements, including roundtables, symposiums, strategic meetings, and other joint initiatives aligned with the WSA Youth Service Delivery Model.

Outreach & Marketing The Contractor shall comply with WSA marketing standards and collaborate with WSA to develop and implement an Annual Strategic Outreach Plan tailored to targeted populations and geographic areas with identified workforce needs. An Affirmative/Strategic Outreach Plan for each program must be developed and implemented by January 31, 2027.

Outreach activities must comply with WIOA standards and include coordinated marketing efforts with other Contractors to promote services, attract eligible participants, and execute joint outreach events.

The Contractor shall support cross-program collaboration, including coordination with Ready to Work and other workforce initiatives, and deliver employer-responsive workforce services consistent with funding availability and eligibility requirements.

Employer Services & Business Engagement The Contractor shall deliver sector-focused employer services aligned with WSA’s vision, mission, and Local Plan, supporting a world-class workforce system responsive to regional labor market demand.

Responsibilities include:

· Developing and maintaining a sector-based workforce development system aligned with in-demand industries.

· Coordinating employer outreach with WSA’s One-Stop/Adult Contractor.

· Maintaining an adequately staffed Business Services Unit (BSU), including county assignments and industry expertise consistent with the Local Plan.

· Hosting career fairs, employer collaboratives, and hiring events.

· Developing and implementing short-, mid-, and long-term Industry/Employer (I/E) Plans.

· Maintaining sufficient work experience and internship agreements, including summer and SEAL (VR) opportunities.

· Submitting required monthly and program-specific progress reports tied to employer engagement and economic development strategies.

· Coordinating employer-related activities associated with WSA grants and youth initiatives.

Job Seeker Services & Program Compliance The Contractor shall deliver services to job seekers consistent with WSA’s mission and WIOA requirements, ensuring a high-quality, participant-centered workforce model.

Key responsibilities include:

· Serving only eligible participants and assuming financial liability for services provided to ineligible individuals.

· Adhering to priority of service requirements for veterans and eligible foster youth.

· Expanding inclusive services for individuals with disabilities and coordinating with Vocational Rehabilitation (VR), including dual enrollment and supportive employment services.

· Implementing sector-based strategies and career pathways aligned with high-growth industries in the Local Plan.

· Ensuring timely enrollment, active engagement, and minimum monthly contact with participants.

· Providing job readiness, referrals, and career coaching prior to completion of training activities.

· Maintaining accurate and timely performance tracking and reporting.

The Contractor must comply with WIOA fiscal and programmatic requirements, including:

· Minimum 75% expenditure on OSY (after administrative costs).

· Minimum 20% expenditure on work experience.

· Maximum 5% exceptions for ISY enrollment categories.

· Administrative cost cap of 10%.

· Delivery of all 14 required WIOA youth program elements.

· Implementation of a Sector-Based Model for youth activities.

· Designing career pathways with stackable, industry-recognized credentials.

· Reporting, Data Systems, and Records

Reporting Requirements The Contractor shall submit required programmatic, performance, fiscal, partnership, and exception reports in accordance with WSA-established schedules and formats. Reports must be accurate, complete, and timely.

Data Systems The Contractor shall utilize TWC and WSA designated systems, including WorkInTexas (WIT), to track participant eligibility, services, outcomes, and performance.

Records Retention and Monitoring The Contractor shall maintain records in accordance with applicable retention requirements and make records available for monitoring, audit, or review upon request.

· Urban and Rural Service Expectations

Core System Requirements The Contractor shall support a workforce system grounded in a “no wrong door” service model, where AJCs serve as an integrated foundation for coordinated, technology-enabled service delivery. The system shall:

· Improve access to services for all customers, including individuals with barriers to employment.

· Minimize participant burden and reduce unnecessary bureaucracy and programmatic jargon.

· Promote a culture of continuous learning and staff development.

· Focus on measurable outcomes and the efficient use of community workforce resources.

Services shall be delivered in alignment with WSA’s vision to create an outcome-driven, collaborative, and equitable workforce system across both urban and rural service areas.

Partnerships & Community Engagement The Contractor shall cultivate and maintain strong working relationships with community, education, social service, and workforce partners across the service area. Anticipated partners may include local nonprofits, ISDs, Adult Education and Literacy providers, Vocational Rehabilitation, youth-serving organizations, faith-based entities, community-based organizations, and other workforce-funded agencies.

The Contractor shall:

· Assign a designated “Connector” Point of Contact (POC) for key partners.

· Establish clear referral processes and protocols to ensure seamless customer transitions between programs and providers.

· Ensure referred clients receive appropriate information and access to the services needed.

· Collaborate with WSA to strengthen coordinated service strategies that address barriers to employment and support co-enrollment opportunities.

· Work with WSA to deploy Mobile Unit services

· Implement the Jobs Maps platform as an in-kind contribution to enhance customer access to workforce resources.

· Identify additional strategies to expand service reach in rural communities and underserved areas.

· Financial Management and Fiscal Accountability

Fiscal Systems and Controls The Contractor shall develop, implement, and maintain comprehensive fiscal and management systems, policies, and internal controls to ensure compliance with all applicable federal, state, and local laws, regulations, and the Terms and Conditions

Invoicing and Budget Management The Contractor shall submit Monthly Billing Reports in accordance with Contract requirements and WSA’s prescribed budget format. Reports must include:

· Approved budget amounts

· Year-to-date (YTD) actual expenditures

· Variance analysis

· Written justification for any variance of ten percent (10%) or greater Invoices shall be based on actual expenditures; however, accruals and obligations must also be reported.

The Contractor shall develop and maintain a detailed Expenditure Plan, as requested by WSA, outlining projected spending for operations and direct services.

The Contractor shall:

· Monitor and evaluate the Expenditure Plan in response to staffing changes or receipt of additional funds.

· Submit a revised budget and updated Expenditure Plan for each proposed budget amendment, including justification and alignment with the Statement of Work and service delivery requirements.

· Provide quarterly revisions to the Expenditure Plan (or as otherwise requested by WSA), including sufficient detail and supporting documentation.

· Submit quarterly revisions by the end of the month following each quarter.

· Compliance, Risk Management, and Oversight

Monitoring and Quality Assurance The Contractor shall establish, staff, and maintain an effective internal monitoring and quality control system to ensure compliance with all federal, state, and local requirements, as well as WSA policies and contractual obligations.

Internal Monitoring & Reporting The Contractor shall:

· Conduct ongoing internal monitoring activities across all Center locations and programs.

· Submit Quarterly Internal Monitoring Reports to WSA Quality Assurance (QA) within forty-five (45) calendar days following the end of each quarter.

· Provide backup documentation upon request for validation and review.

· Perform Quarterly PII Walkthroughs at each Center location and include the testing instrument and results as part of the quarterly report submission.

Findings & Corrective Action The Contractor shall:

· Submit a Root Cause Analysis and Corrective Action Plan to WSA Programs/Contract Management within thirty (30) days of any initial finding identified by WSA or a third-party monitoring entity.

· Address findings defined as performance attributes with less than ninety percent (90%) accuracy.

Risk Management & Continuous Improvement The Contractor shall submit an Annual Risk Assessment and Quality Assurance Plan to WSA by November 1 of every contract period.

Additionally, the Contractor shall support WSA’s efforts to attain and retain High-Performing Board status by:

· Developing and implementing monitoring policies, testing procedures, and reporting mechanisms that promote compliance.

· Implementing risk management practices that strengthen internal controls.

· Advancing continuous improvement through process enhancements, automation, and staff training initiatives.

Policy & Certification Requirements The Contractor shall:

· Upload all new or revised policies and procedures to the designated WSA TEAMS folder by the Friday following the week of creation or revision.

· Submit an annual Contractor Representation Letter to WSA QA each October in accordance with WSA policy.

Confidentiality and Data Security The Contractor shall maintain complete and accurate eligibility documentation and service records for each participant in accordance with federal, state, and grant-specific retention requirements.

The Contractor shall ensure that all participant and employer data is accurate, relevant, timely, and complete within designated TWC and WSA systems. Responsibilities include:

· Tracking, recording, and reporting customer information in accordance with TWC and WSA guidelines.

· Accurately recording services at the physical location where the service or investment occurs, in compliance with current and future system requirements.

· Assigning designated staff to oversee weekly and monthly data quality reviews using WorkInTexas (WIT) and other WSA-approved platforms.

· Maximizing WIT utilization by employers and job seekers, including providing technical assistance and training to partner agencies.

· Coordinating standardized referral, shared service, and joint event data reporting among Contractors.

· Utilizing additional WSA-designated technology platforms for processing, monitoring, tracking, invoicing, and reporting contract-related activities.

· Designating staff to receive TWC system training and ensuring timely implementation of all system updates.

Confidentiality & Information Security The Contractor shall adhere to the highest standards for protecting Personally Identifiable Information (PII) and Sensitive Personal Information (SPI), in accordance with all applicable federal and state requirements.

The Contractor shall:

· Establish and maintain administrative, technical, and physical safeguards to protect confidential information.

· Immediately report any PII breach or security lapse in writing to the WSA CIO and CEO.

· Provide, at minimum, two (2) years of credit monitoring services for each affected individual in the event of a PII breach, at no cost to WSA.

· Obtain WSA approval prior to sharing participant information with partners, including for co-enrollment, and ensure proper execution of Release of Information forms.

Failure to adhere to PII and SPI requirements shall constitute noncompliance and may result in corrective action, suspension, or termination of the Contract.

Equal Opportunity, Complaints, and Incidents The Contractor shall establish and maintain a structured complaint resolution process that ensures timely, professional, and equitable handling of all customer concerns.

The Contractor shall:

· Promptly and adequately respond to customer complaints.

· Maintain a comprehensive Customer Complaint Log documenting the complainant, nature of complaint, actions taken, and resolution.

· Submit the Customer Complaint Log to WSA upon request.

· Manage complaints at the management level and exhaust all reasonable efforts to resolve issues prior to escalation to the Board.

If a complaint is escalated to the Board, the Contractor shall provide a complete record of all communications, actions taken, and resolution efforts. If escalated to the State level, the Contractor shall conduct an internal review of relevant internal controls and customer service procedures and implement corrective actions to strengthen service quality and complaint resolution practices.

Incident Reporting The Contractor shall report all Center incidents to WSA immediately and in accordance with WSA and TWC guidelines. Incident documentation shall be complete, timely, and aligned with required reporting standards.

· Facilities, Equipment, and Technology WSA shall provide the necessary equipment, software, hardware, network systems, and facility infrastructure to support contracted operations. Workspace assignments shall be determined and approved by WSA.

The Contractor shall comply with all WSA facility and IT governance requirements, including:

· Obtaining prior WSA approval for staff workstation reassignments.

· Submitting formal IT service requests (tickets) for any workstation or system changes.

· Coordinating in advance with WSA for any movement of telephone, IT equipment, or related peripherals. Unauthorized relocation of equipment is prohibited.

Data Systems & Application Requirements The Contractor shall maintain accurate, relevant, timely, and complete data in all designated TWC and WSA systems.

Responsibilities include:

· Tracking and recording customers in accordance with TWC and WSA guidelines.

· Accurately recording the appropriate Office network systems to align customers with the location where services or investments occur.

· Implementing WorkInTexas (WIT) to maximize utilization by employers and job seekers as directed by TWC and WSA.

· Utilizing the WIT–VOS Greeter application, as directed by WSA, to track Center visitors and document multiple reasons for visits.

· Special Initiatives and Additional Services The Contractor shall ensure appropriate staffing, infrastructure, and oversight for the design, implementation, coordination, and reporting of special initiatives and grant-funded programs as directed and funded by WSA. Funding levels for such initiatives will be negotiated by WSA.

Responsibilities include, but are not limited to:

· Summer Earn & Learn (SEAL)

· Hiring Red, White, and You!

· Career Pathways (Jobs Y’All)

· Youth Job Skills Initiative (as applicable)

· Other WSA-Directed Grants/Projects and Initiatives

2.2 Fees/Charges

Respondent(s) must Submit proposed prices, in Attachment B, for the services offered and provide an explanation of the Proposer’s price breakdown for services to be performed. The offered prices will be fixed for each term of the contract. Itemize all applicable fees, detailing all elements including your company’s fee for service for the following: WSA will only consider price/fees or mark-up adjustments upon each renewal term.

Offeror may propose an annual escalation in prices but must keep in mind that the competitiveness of prices will be part of the evaluation criteria. Please use Attachment B as part of your reply

PART 3 – PROPOSAL REVIEW AND EVALUATION PROCESS

3.1 Proposal Review and Evaluation

The evaluation process may consist of:

1. An initial review of responsiveness and compliance with the technical specifications and other criteria specified in the RFP by WSA staff.

2. WSA will procure independent evaluators to evaluate and score all responsive proposals based on the evaluation criteria. The selection and award may be made on the basis of the Proposals initially submitted, without discussion, clarification, or modification. Respondent(s) who submit a Proposal may be required to make an oral presentation(s) of their Proposal to WSA.

3. Scoring and recommendations presented to executive staff.

4. Possible Discussion and appropriate action by the WSA Board of Directors in selecting proposed contractor for contract negotiations, as applicable.

5. WSA reserves the right to negotiate price and terms with all bidders, to accept or reject all or any part of an offer, waive minor technicalities, to request Best and Final Offers from all or any bidders, and make an award that represents best value to WSA. The final price and terms may be determined during Best and Final Offer negotiations. Performance and expenditure information on other contracts or grants may be considered by WSA in awarding funds under this RFP.

3.2 Proposal Evaluation Criteria

All proposals determined to be responsive and responsible will be evaluated in accordance with the…