1.1.4 SOW_Heritage Heights Group Site Security.pdf

Statement of Work (SOW) Federal Emergency Management Agency (FEMA)

Unarmed Security Monitors for Group Sites

DR-4673-FL

Within the State of Florida

1.0 GENERAL

This requirement is for Security Monitor’s to provide service at all FEMA Group Sites constructed for DR- 4673-FL in support of the Direct Temporary Housing Assistance Program. The Federal Emergency Management Agency (FEMA) shall use a local Security Company to provide all personnel, equipment and vehicles required to provide Security Services around the assigned group site.

1.1 SITE LOCATIONS

Security Monitor’s shall support at the following Group Site location:

• 10660 Golden Journey Road, Fort Myers, FL 33908

2.0 BACKGROUND

The Federal Emergency Management Agency (FEMA) uses unarmed security monitor services at federal government properties. Unarmed security monitors are being requested by some of the counties for safety of the sites in certain areas. Unarmed security monitor’s the sites to make sure of no unwanted circumstances that take place day or night. Unarmed security consistently monitor’s the assigned site and give daily surveillance, violations, and incident reports.

2.1 SCOPE

This requirement is for Unarmed Security Monitors to provide security services at disaster related group sites within the declared disaster area for DR-4673-FL in the State of Florida. All security personnel must also meet all local and state qualification requirements necessary to fulfill the responsibilities of the position.

2.2 OBJECTIVE

As an integral part of the FEMA security team, the Contractor shall provide and maintain all management, supervision, manpower, material, training, equipment, supplies, licenses, permits, certificates, insurance (vehicle), pre-employment screenings, reports, and files, and shall plan, schedule, coordinate and ensure effective performance necessary to accomplish security services as described and required in this Statement of Work (SOW). The Contractor is entirely responsible for timely obtaining and adhering to the individual state and city / municipality licensing and permits requirements without assistance from the Federal Government. The Contractor shall perform to the standards required in this SOW and will be expected to work closely with FEMA contracting and security representatives throughout the duration of services.

2.3 APPLICABLE DOCUMENTS

2.3.1 Compliance Documents

The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of this contract:

• Federal Management Regulations (41 C.F.R. PART 102-74)

• American with Disabilities Act 9ADA) of 1990 (Pub L. 101-336)

• FEMA Directive 121-1, FEMA Personal Identity Verification Guidelines

• FEMA Directive 121-3, Facility Access

• FEMA Manual 121-3-1, FEMA Credentialing Access Manual

• Homeland Security Presidential Directive – 12

• DHS Management Directive 11042.1

2.0. SPECIFIC REQUIREMENTS/TASKS

2.1. GUARD POST ORDERS

The Contractor’s employees shall perform the services as prescribed by the contract to include the Post Orders and security processes that are contained within the existing disaster Occupant Emergency Plan associated with the assignment.

In the event of an inconsistency or conflict between documents, the terms in this SOW take precedence over other documents.

2.1.1. Unarmed Security Monitors shall perform their duties in accordance with the duties outlined on the Post Orders, which are prepared by FEMA for all shifts. Except for emergencies, the responsibilities of the Unarmed Security Monitor may not deviate from the duties prescribed in the Post Orders. The COR may modify, amend, and/or revise Post Assignment Records to change shift duties, start and stop times, and post locations, provided the change has no impact on the contract cost. These changes will be issued in the form of new or updated post orders.

2.1.2. The duties of the guard posts require that an Unarmed Security Monitor not leave his or her post until properly relieved. Where this is required, it will be specifically stated in the Post Orders.

2.1.3. Changes to the post orders that increase or decrease the number of hours specified in the contract, or otherwise affect the contractor’s cost or the contract price, will only be made by the CO.

2.1.4. Unarmed Security Monitor must be thoroughly familiar with the post orders at all posts where they are assigned to work. Whenever possible, Unarmed Security Monitor should be familiar with the Post Orders prior to working on the posts. When this is not feasible (i.e., when there are emergency nonrecurring services and the contractor is given limited advance notice regarding the Government’s requirements), the contractor should allow, to the maximum extent practicable, Unarmed Security Guards mount time. Mount time is the period allowed for guards to prepare for the assumptions of their official duties, such as reading materials like post orders.

2.2. POST ASSIGNMENT

Post assignments may include, but are not limited to, the following duties and responsibilities:

2.2.1. Unarmed Security Monitor will be required to perform a variety of security-related duties. The post will have a Security Monitor Post Assignment Record (Post Orders). Specific duties and responsibilities associated with the post will be described in the Post Orders.

2.2.2. Unarmed Security Monitor must be thoroughly familiar with the Post Orders at the posts where they are assigned to work. Under no circumstance should any Unarmed Security Monitor neglect his/her assigned duties to familiarize him/herself with Post Orders.

2.2.3. Unarmed Security Monitor shall be knowledgeable of the site location and use of the nearest fire department, police station and hospital for group site emergencies (if any), and shall be ready, willing, and able to use them as necessary and as by the Post Orders (if it’s with in contract standards).

2.2.4. Unarmed Security Monitor will be responsible for keeping logs and writing reports of incidents and occurrences encountered during their monitoring. At the end of each shift email reports of any non-incidents/incidents that occurs at the group site to FEMA POC and their supervisor.

2.3. ACCESS/EGRESS CONTROL

2.3.1. Unarmed Security Monitor will control access to the post area by observing, detecting, and reporting violations of post regulations as directed by the Post Orders

2.3.2. Unarmed Security Monitor shall monitor and report or call 911 of anyone attempting to gain unauthorized access to the property and/or personnel at the facility. Unarmed Security Monitor shall report all such incidents in accordance with established procedures as detailed in the Post Orders daily by emails.

2.4. SECURITY SCREENING

2.4.1. Unarmed Security Monitor shall monitor and report or call 911 of anyone attempting to bring prohibited or unlawful items into the property and/or personnel at the facility being monitored.

Unarmed Security Guards shall report all such incidents in accordance with established procedures as detailed in the Post Orders

2.4.2. Unarmed Security Monitor shall be alert for unattended and suspicious packages. If the item is determined to be unattended or suspicious, Unarmed Security Monitor will call 911or notify the FEMA POC, if applicable. Unarmed Security Monitor will notify their supervisor of the incident and turn in a report to FEMA (email)

2.5. VISITOR PROCESSING

2.5.1. Unarmed Security Monitor will monitor visitors as directed in their Post Orders

2.5.2. Unarmed Security Monitor prior to arriving on duty, each Unarmed Security Monitor shall be familiar with the name, address, and location of his/her post, as well as the Post Orders of the assigned post.

2.6. MONITOR AND RESPONSE

2.6.1. Unarmed Security Monitor will monitor and report all suspected or apparent security violations by email

2.6.2. Monitored duties will be performed in a professional manner, with the Unarmed Security

Monitor responsible for observing the group site and reporting those persons whose activities arouse suspicion. Unarmed Security Monitor will monitor and report by email to FEMA POC and his/her supervisor to all emergencies occurring within the area of assignment

2.6.3. Unarmed Security Monitor must provide and maintain complete and effective surveillance, inspection, of all perimeter areas within the designated parameters and limits of the assigned post

2.6.4. Some posts may require a combination of fixed hours at a Unarmed Security Monitor site.

Unarmed Security Monitor should adhere to the schedule as outlined in the Post Orders or as directed by the COR

2.6.5. Post hours are subjected to change with minimal notice from the Contracting Officer or the Contracting Officer’s Representative (COR).

2.7. TRAFFIC CONTROL

When required by the Post Orders, Unarmed Security Monitor will monitor the environment for suspicious vehicles or persons. Unarmed Security Monitor may monitor and identify all suspicious vehicles as necessary to maintain a level of awareness to ensure the safety of all FEMA property and resources within the group site.

2.8. RULES AND REGULATIONS

Unarmed Security Monitor will familiarize themselves with Federal Management Regulations (41 C.F.R. part 102-74). Unarmed Security Monitor will monitor occupants and visitors for compliance with the Federal Management Regulations (41 C.F.R. part 102-74) and the group site posted rules and regulations. Unarmed Security Monitor shall monitor and report persons who violate the rules and regulations as appropriate and in accordance with and as directed by the Post Orders

2.9. EMERGENCIES

2.9.1. In case of an emergency condition requiring immediate attention, Unarmed Security Monitor shall call 911 and report in accordance with procedures in the Post Orders and at the direction of the COR. This may include diverting Unarmed Security Monitor from their posts to meet the condition and summoning appropriate assistance as may be required. Unarmed Security Monitor shall immediately make notifications as directed in the Post Orders

2.9.2. Unarmed Security Monitor shall report all move outs or empty units and items in need of repair, including inoperative lights, locks, security hardware, blocked emergency routes or exits, (visually be seen) etc.

2.9.3. Unarmed Security Monitor shall summon professional assistance in accordance with procedures in the Post Orders in the event of injury or illness to Government employees or others while on the grounds of a site

2.9.4. Unarmed Security Monitor shall prepare and maintain required reports in accordance with the Post Orders regarding security-related issues, such as accidents, fires, bomb threats, unusual incidents, and unlawful acts, and provide these reports to those officials specified by the COR

2.9.5. While on duty, Unarmed Security Monitor shall verbally report threatening circumstances and potentially threatening activities they observe to the COR or the onsite FEMA personnel. Whenever possible, Unarmed Security Monitor are encouraged to report a serious or potentially serious problem before responding so that they may receive all necessary backup and support to lessen or eliminate the potential threat

2.9.6. Unarmed Security Monitor will be required to perform other such functions as may be necessary in the event of situations or occurrences such as civil disturbances, attempts to commit espionage, sabotage, or other criminal acts adversely affecting the security and/or safety of the Government, its employees, property, and the general public lawfully on the grounds under the control of the Government.

2.10. ASSIGNMENT AND SIGN-IN

2.10.1. The Contractor shall be responsible for scheduling all work and notifying Unarmed Security Monitor of their work schedules in a manner consistent with effective contract management.

2.10.2 When requested by the CO or COR, the Contractor shall furnish a copy of the most current schedule to the Government.

2.10.3. All Unarmed Security Monitor shall be in company uniform and ready to begin work promptly at the start of their shift and shall remain on the job and in full company uniform until the end of their full tour of duty.

2.10.4. The Contractor's employees shall sign in when reporting for work by (email) and shall sign out when leaving by (email) for FEMA records, on a DHS Form 139, Unarmed Security Monitor Duty Register. Monitor’s working overnight will sign out at 2400 and sign in at 0001 for billing purposes at the change of the calendar day.

2.10.5. Each successively lower line on DHS Form 139 must be completed in chronological order, without exception. Lines may not be left blank among signatures in any period. A single line entry shall be used when separating a calendar date.

2.10.6. Erasures, obliterations, superimposed or double entries of any type on any one line are unacceptable and will not be acceptable for payment purposes. If errors in signatures, times, post numbers, or duty status are made on the DHS Form 139, the next line, immediately below or following on subsequent sheet's lines containing such errors, will be used to record all information for every column in the correct manner. The contract employee should draw a single line through the entire line on which such mistakes appear. The Contractor must attach a detailed memorandum of explanation to each Form 139 containing erroneous entries for the purpose of correlating all mistakes made with the applicable valid lines of information, and for describing the reasons behind those mistakes. Payment of invoices is based on the above procedures.

2.10.7. The Contractor shall not remove the DHS Form 139s from the job site unless specifically authorized or instructed to do so by the CO or COR. The COR representative will collect all such forms. If the Contractor removes the DHS Form 139s from the post, payment may not be made until the original forms are received by the COR.

2.11. CONTRACT MODIFICATIONS:

The Contractor may be financially liable for accepting or implementing changes that affect the Contract price that have not been directed / approved by the CO. Therefore, the Contractor shall be responsible for verifying with the CO whether any requested changes should be provided pending issuance of a modification.

3.0. CONTRACTOR PERSONNEL

The Contractor shall provide qualified and approved personnel to perform all requirements specified in this SOW. Contractor will have a minimum (2) Security Monitor’s as employees at the time of signing of the contract and be able to supply security monitors to posts under this contract for up to 12 hours per day.

3.1. MINIMUM QUALIFICATIONS

3.1.1. All Unarmed Security Monitor and Security Supervisors performing under the resulting contract/orders must meet the following minimum qualifications:

• U.S. Citizenship

• Proficiency in English (written and spoken)

• Current or prior security experience

• Have all state/local licenses, permits, registrations, or certifications as required to perform the duties and responsibilities of the position

• Must be at least 21 years of age

3.1.2. Use of Force Policy. Contractor must provide a copy of their company Use of Force Policy.

3.1.2. Work experience requirement. Each Unarmed Security Monitor shall have at least two years of security / police experience, or two years of military experience on active duty or in the National Guard or reserve military forces.

3.2. ESSENTIAL JOB FUNCTIONS

3.2.1. The Contractor shall ensure that all uniformed employees assigned to work under the Contract are in good general health without physical and/or psychological impairments that would interfere with the safe and efficient performance of their duties.

3.2.2. The Contractor is responsible for ensuring that all uniformed employees, both current and prospective, can perform the essential functions described below, with or without reasonable accommodation. If one of the Contractor’s employees alleges that he/she has a disability and requires a reasonable accommodation to perform the essential functions of the job, it is the Contractor’s sole responsibility to discuss reasonable accommodation, if any, to provide, at the Contractor’s own expense.

3.2.3. The Contractor, not FEMA, is responsible for complying with the provisions of the American with Disabilities Act (ADA) of 1990 (Pub L. 101-336) and/or the Rehabilitation Act, as applicable, with respect to its employees.

3.2.4. All Unarmed Security Monitor’s must be able to withstand the physical demands of the job and must be capable of responding to emergency situations without special accommodations by the Government.

3.2.5. The following are the essential job functions for uniformed employees working under the Contract:

• Work greater than 10-hour days and have the ability to work additional hours due to unexpected activity.

• Work alone while unarmed.

• Frequent walking and sitting.

• Monitor and call 911 to life threatening or emergency situation.

• Any other related duties as determined by FEMA.

3.3. SUITABILITY

All Unarmed Security Monitor’s and Security Supervisors must receive a favorable suitability adjudication from FEMA prior to beginning work under the contract.

3.4. FITNESS REQUIREMENTS

3.4.1. All contractor personnel who require access to DHS or FEMA information systems, access to DHS or FEMA facilities, or access to sensitive information, including but not limited to Personally Identifiable Information (PII), shall be subject to a full background investigation commensurate with the level of the risk associated with the job function or work being performed. FEMA’s Personnel Security Division (PSD) will determine the risk designation for each contractor position by comparing the functions and duties of the position against those of a same or similar federal position, applying the same standard for evaluating the associated potential for impact on the integrity and efficiency of federal service.

3.4.2. The nature of the work performed by contract security guards, whether armed or unarmed, rises to the level of Public Trust High Risk.

3.4.3. Contractor personnel occupying positions or performing functions with a High- Risk designation shall undergo a background investigation and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract. The level of the background investigation will be determined by FEMA

PSD.

3.4.4. Background Investigation Process

3.4.4.1. To initiate the request to process contractor personnel, the Contractor shall provide the FEMA Contracting Officer’s Representative (COR) with all required information and comply with all necessary instructions to complete Section II of the FEMA Form 121-3-1- 6, “Contract Fitness/Security Screening Request.” The FEMA COR shall ensure that all other applicable sections of the FEMA Form 121-3-1-6 are complete prior to submitting the form to FEMA PSD for processing.

3.4.4.2. The Contractor shall also provide the FEMA COR with the following documents for each contractor personnel/applicant. The FEMA COR will ensure that all documents received are signed, dated, and witnessed as required prior to final acceptance and submission to FEMA Personnel Security along with the FF 121-3-1-6:

• Optional Form 306, Declaration for Federal Employment (OF306)

• Lautenberg Amendment Statement

• DHS Form 11000-6, Sensitive but Unclassified Non-Disclosure Agreement

• DHS Form 11000-9 (10/08) (FEMA edit 2017), Disclosure and Authorization

• And any other documents or forms required by FEMA PSD to complete the background investigation

• Pertaining to Consumer Reports Pursuant to the Fair Credit Reporting Act.

3.4.4.3. Contractor personnel who already have a favorably adjudicated background investigation, may be eligible to perform work under this contract without further processing by FEMA PSD if:

3.4.4.3.1. The background investigation meets or exceeds the requirement of the contract position, and it was completed within the last five years,

3.4.4.3.2. The contractor applicant has not had a break in federal employment or federal contract employment since the prior favorable adjudication, and,

3.4.4.3.3. FEMA PSD has verified the investigation and confirmed that no new derogatory information has been disclosed which may require a reinvestigation.

3.4.4.4. FEMA PSD will notify the COR and the FEMA Security Manager at the specified work site of the names of the contractor personnel eligible to work based on prior, favorable adjudication. The COR will, in turn, notify the Contractor of the names of the favorably adjudicated contractor personnel, at which time the favorably adjudicated contractor personnel will be eligible to begin work under this contract.

3.4.4.5. For those contractor personnel who do not have an acceptable, prior, favorably adjudicated background investigation, or who otherwise require reinvestigation, FEMA PSD will issue an electronic notification via email directly to the contractor applicant/personnel that contains the following documents, which are incorporated into this contract by reference, along with a link to the Office of Personnel Management’s (OPM) Electronic Questionnaires for Investigation Processing (e-QIP) system and instructions for submitting the necessary information:

• Standard Form 85P, “Questionnaire for Public Trust Positions”

• Standard Form 85P-S, “Supplemental Questionnaire for Selected Positions”

• Optional Form 306, “Declaration for Federal Employment”

• SF 87, “Fingerprint Chart” (2 copies)

• DHS Form 11000-6, “Non-Disclosure Agreement”

• DHS Form 11000-9, “Disclosure and Authorization Pertaining to Consumer

Reports Pursuant to the Fair Credit Reporting Act”

• Lautenberg Amendment Statement

3.4.4.6. FEMA PSD will only accept complete packages consisting of all of the above documents (Standard Forms 85P and 85P-S must be completed electronically through the Office of Personnel Management e-QIP system). FEMA PSD will notify the individual when and how to complete the Standard Form 85P and 85P-S.

The Contractor is responsible for ensuring that all contractor personnel timely and properly submit all required background information.

3.4.4.7. Once contractor personnel have properly submitted the complete package of all required background information, FEMA’s Personnel Security Division, at its sole discretion, may grant contractor personnel temporary eligibility to perform work under this contract prior to completion of the full background investigation if the Personnel Security Division’s initial review of the contractor personnel’s background information reveals no issues of concern. In such cases, FEMA’s Personnel Security Division will provide notice of such temporary eligibility to the COR and the FEMA Security Manager at the specified work site. The COR will then notify the Contractor, at which time the identified contractor personnel will be temporarily eligible to begin work under this contract.

Neither the Contractor nor the contractor personnel has any right to such a grant of temporary eligibility. The grant of such temporary eligibility shall not be considered as assurance that the contactor personnel will remain eligible to perform work under this contract upon the completion and final adjudication of the full background investigation.

3.4.4.8. Upon favorable adjudication of the full background investigation, FEMA’s Personnel Security Division will update the contractor personnel’s security file and take no further action. In any instance where the final adjudication results in an unfavorable determination, FEMA’s Personnel Security Division will notify the contractor personnel directly, in writing, of the decision and will provide the COR with the name(s) of the contractor personnel whose adjudication was unfavorable.

The COR will then forward that information to the Contractor. Contractor personnel who receive an unfavorable adjudication shall be ineligible to perform work under this contract. Unfavorable adjudications are final and not subject to review or appeal.

3.4.5. Continued Eligibility and Reinvestigation. Eligibility determinations are valid for five years from the date that the investigation was completed and closed. Contractor personnel required to undergo a background investigation to perform work under this contract shall be ineligible to perform work under this contract upon the expiration the background investigation unless and until the contractor personnel have undergone a reinvestigation and FEMA’s Personnel Security Division has renewed their eligibility to perform work under this contract.

3.4.6. Exclusion by Contracting Officer. The Contracting Officer, independent of FEMA’s Personnel

Security Division, may direct the Contractor be excluded from working on this contract. Any contractor found or deemed to be unfit or whose continued employment on the contract is deemed contrary to the public interest or inconsistent with the best interest of the agency may be removed.

3.5. CONTINUITY OF SUPPORT

The Contractor shall ensure that the contractually required level of support for this requirement is always maintained. The Contractor shall ensure that all contract support personnel are present for all hours of the workday. If for any reason the Contractor staffing levels are not maintained due to vacation, leave, appointments, etc., and replacement personnel will not be provided, the Contractor shall provide e- mail notification to the Contracting Officer’s Representative (COR) prior to employee absence.

The Contractor shall be responsible for providing a fully qualified replacement to meet all the requirements of the contract.

3.6. PROJECT MANAGER

The Contractor shall identify a Project Manager who shall be responsible for all Contractor work performed under this SOW. The Project Manager shall be a single point of contact for the Contracting Officer and the COR. The name of the Project Manager, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Project Manager, shall be provided to the Government as part of the Contractor's proposal. During any absence of the Project Manager, only one alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The Project Manager and all designated alternates shall be able to read, write, speak and understand English.

Additionally, the Contractor shall not replace the Project Manager without prior approval from the Contracting Officer and COR.

3.7. EMPLOYEE CONDUCT

3.7.1. Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS or FEMA uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees always present a professional appearance and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.7.2. Unarmed Security Monitors are always expected to conduct themselves in an acceptable manner. While on post, Unarmed Security Monitor’s shall refrain from:

3.7.2.1. Engaging in any disallowed activities while on post ex. non-official fraternization with applicants or visitors

3.7.2.2. Violating 41 C.F.R. part 102-74 subpart C or other Federal, state, or local law

3.7.2.3. Using any tobacco product

3.7.2.4. Using, watching, or listening to non-official audio or video devices

3.7.2.5. Sleeping, dozing, or napping

3.7.2.6. Playing cards or other games

3.7.2.7. The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, hygiene, appearance, and integrity, and shall be responsible for taking such disciplinary action with respect to its employees as may be necessary to include removal of a Contract Security Monitors from a contract at its own discretion or at the direction of the CO.

3.7.3 DHS and FEMA reserve the right and prerogative to deny and/or restrict the facility and information access, or to direct the removal from the Contract, of any Contractor employee who:

3.7.3.1. DHS or FEMA determines to present a risk of compromising sensitive Government Information to which he or she would have access to under this contract

3.7.3.2. Solicits or receives gifts based upon their contract position

3.7.3.3. Engages in personal use of government property

3.7.3.4. Uses government property or non-public information for private gain

3.7.3.5. Engages in political or private fundraising while on duty

3.7.3.6. Promotes or endorses political candidate or agenda while on duty

3.7.3.7. Engages in any inappropriate conduct while on duty

3.8. REMOVAL

The Government may, at its sole discretion (via the Contracting Officer), direct the Contractor to remove any Contractor employee from DHS or FEMA facilities for misconduct or security reasons.

Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract.

3.8.1. The COR may recommend to the CO that the CO direct the Contractor to remove any employee from any or all locations where the Contractor has contracts with the FEMA if the employee is not maintaining satisfactory performance in accordance with the contract.

3.8.2. The CO may direct the removal of employee for a disqualification for employment suitability, performance suitability, or security reasons, or found unfit for performing security duties during his/her tour of duty.

3.8.3. The CO may direct the removal of contract employees from the contract for misuse, willful damage, or willful destruction of Government property. The contract employee may face further penalties as deemed necessary by the Government.

3.8.4. In the event of a dispute by the Contractor of the directed removal, the CO will make the final determination.

3.8.5. The CO will provide specific reasons for removal of an employee to the Contractor in writing.

3.8.6. The Government shall not be responsible for any additional costs borne by the Contractor in connection with removed personnel.

4.0. OTHER APPLICABLE CONDITIONS

4.1. SECURITY REQUIREMENTS

4.1.1. FOR OFFICIAL USE ONLY (FOUO) INFORMATION:

In accordance with DHS Management Directive 11042.1 contractors, consultants and others to whom access is granted will abide by 11042.1; DHS policy regarding the identification and safeguarding of sensitive but unclassified information originated within DHS. It also applies to other sensitive but unclassified information received by DHS from other government and non-governmental activities. The contractor will:

4.1.1.1. Be aware of and comply with the safeguarding requirements for “For Official Use Only” (FOUO) information as outlined in this directive.

4.1.1.2. Participate in formal classroom or computer-based training sessions presented to communicate the requirements for safeguarding FOUO and other sensitive but unclassified information such as: Sensitive Security Information (SSI). SSI is a category of sensitive but unclassified information under the United States government's information sharing and control rules. SSI is governed by Title 49 of the Code of Federal Regulations (CFR), parts 15 and 1520.

SSI is information that, if publicly released, would be detrimental to transportation security, as defined by Federal regulation 49 C.F.R. part 1520.

4.1.1.3. Understand that divulging information without proper authority could result in administrative or disciplinary action.

4.1.1.4. Contractors and Consultants shall execute a DHS Form 11000-6, Sensitive but

Unclassified Information Non – Disclosure Agreement (NDA), as a condition of access to such information. Other individuals not assigned to or contractually obligated to DHS or FEMA, but to whom access to information will be granted, may be requested to execute an N DA as determined by the applicable program manager. Execution of the NDA shall be effective upon publication of this directive and not applied retroactively.

4.1.2. OPERATIONS SECURITY (OPSEC):

Contractors and Subcontractors who are working on this contract shall receive an OPSEC Awareness Brief. Access to the briefing can be obtained at http://cdsetrain.dtic.mil/opsec Send the certificate of completion to the FEMA COR no later than 30 calendar days after awarded contract. New employees entering the contract must receive the briefing within ten (10) business days of joining the contract.

4.1.3. UNAUTHORIZED DISCLOSURE OF CLASSIFIED OR UNCLASSIFIED

INFORMATION: The following language shall be incorporated in its entirety in the “Security” section of all requirement documents (Statement of Work, Statement of Objectives, or Performance Work Statement) establishing unauthorized disclosure of classified or unclassified information by contractors to perform duties established by the Government during the performance period of an executed contract:

4.1.4. Contractor access to classified information is not currently required under this SOW.

4.2. PERIOD OF PERFORMANCE

The period of performance for this contract is a PENDING day base period with (XX) XXXXX day option periods as follows:

(6) months Base Periods

(2) Option Periods

4.3. PLACE OF PERFORMANCE

Although the specific site locations will vary, they will be within the State of “Florida”. Locations will be specified in post assignments or verbally until followed up with a written post assignment.

The types of locations for which Unarmed Security Guards may be required include:

• Joint Field Offices (LIRO) and Annex

• Branch Offices

• Group Sites

• Disaster Relief Centers

• Mobile Disaster Relief Centers

• Logistical Staging Areas

• Responder Base Camps

• Temporary Housing Centers

• Annex offices

• Other facilities as identified by the on-scene FEMA Manager, as coordinated through the

FEMA CO

4.4. HOURS OF OPERATION

Hours of operation will be specified in post assignments or verbally until followed up with a written post assignment. Limitation on Labor-hours to be provided by individual employees of the Contractor:

http://cdsetrain.dtic.mil/opsec

4.4.1. No employee of the Contractor or subcontracted employee shall provide more than twelve

(12) hours of combined service on any one or multiple contracts administered by FEMA in any twenty- four (24) hour period, unless the work periods are separated by an eight (8) hour non-duty period.

4.4.2. The limitation on hours may be orally waived by the COR in emergencies that are beyond the control of the Contractor (i.e., weather conditions that prevent the next shift from getting to the facility, civil disturbances, natural disasters, emergencies, etc.). The Contractor shall provide the COR the written waiver request within 1 hour of identification of pending need. The COR will sign and return the wavier to the Contractor.

4.4.3. In no case shall any employee provide services under this Contract that exceed maximum allowed hours of service as set by applicable federal, state, or local law.

4.5. TRAVEL

Contractor travel shall not be required for this requirement and is not a reimbursable expense.

4.6. POST AWARD CONFERENCE

The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than one (1) business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award Conference will be held at the Government’s facility, located at 1500 Main Street, Baton Rouge, Louisiana 70802, or via teleconference.

4.7. PROJECT PLAN

The Contractor shall provide a draft Project Plan at the Post Award Conference for Government review and comment. The Contractor shall provide a final Project Plan to the COR not later than 30 days after the Post Award Conference.

4.8. BUSINESS CONTINUITY PLAN

The Contractor shall prepare and submit a Business Continuity Plan (BCP) to the Government. The BCP Plan shall be due 30 days after the date of award and will be updated on an annual basis. The BCP shall document Contractor plans and procedures to maintain support during an emergency, including natural disasters and acts of terrorism. The BCP, at a minimum, shall include the following:

• A description of the Contractor’s emergency management procedures and policy

• A description of how the Contractor will account for their employees during an emergency

• How the Contractor will communicate with the Government during emergencies

• A list of primary and alternate Contractor points of contact, each with primary and alternate:

• Telephone numbers

• E-mail addresses

4.8.1. Individual BCPs shall be activated immediately after determining that an emergency has occurred, shall be operational within two (2) hours of activation or as directed by the Government, and shall be sustainable until the emergency situation is resolved and normal conditions are restored or the contract is terminated, whichever comes first. In case of a life-threatening emergency, the COR shall immediately make contact with the Contractor Project Manager to ascertain the status of any Contractor personnel who were located in Government controlled space affected by the emergency.

When any disruption of normal, daily operations occurs, the Contractor Project Manager and the COR shall promptly open an effective means of communication and verify:

• Key points of contact (Government and contractor)

• Temporary work locations (alternate office spaces, telework, virtual offices, etc.)

• Means of communication available under the circumstances (e.g. email, webmail, telephone, FAX, courier, etc.)

• Essential Contractor work products expected to be continued, by priority

4.8.2. The Government and Contractor Project Manager shall make use of the resources and tools available to continue contracted functions to the maximum extent possible under emergency circumstances. Contractors shall obtain approval from the Contracting Officer prior to incurring costs over and above those allowed for under the terms of this contract. Regardless of contract type, and of work location, Contractors performing work in support of authorized tasks within the scope of their contract shall charge those hours accurately in accordance with the terms of this contract.

4.9. PROGRESS REPORTS

The Project Manager shall provide a weekly progress report to the Contracting Officer and COR via electronic mail. This report shall include a summary of all Contractor work performed, including a breakdown of labor hours by labor category, all direct costs by line item, an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations for the previous reporting period.

4.10. PROGRESS MEETINGS

4.10.1. The Project Manager shall be responsible for keeping the COR informed about Contractor progress throughout the performance period of this contract and ensure Contractor activities are aligned with DHS and FEMA objectives. At a minimum, the Project Manager shall review the status and results of Contractor performance with the COR monthly by phone or email.

4.10.2. The Project Manager shall also be available to meet personally with the COR monthly to discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place at the JFO LA 1500 Main Street, Baton Rouge, Louisiana 70802

4.11. GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with FEMA workstations (Windows 10 and Microsoft Office Applications).

4.12. CONTRACT TRANSITIONS

A smooth and orderly transition between the contractor and the Predecessor Contractor is necessary to assure minimum disruption to vital Contractor services and Government activities.

4.12.1. Phase-In of Contract and Continuity of Services

4.12.1.1. The Contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor Contractor’s employees. The Contractor may notify the predecessor Contractor’s employees that the Contractor will be assuming services upon the Contract start date and may distribute business cards, employment applications, brochures, and other company information to the predecessor Contractor’s employees while they are on duty, provided that there is no interference with the Contract employee’s assigned duties (e.g., during “off hours” or during relief or lunch breaks). However, the Contractor shall not interview, recruit, schedule interviews, or conduct extensive discussions with the predecessor Contractor’s employee while they are on duty.

4.12.1.2. The Contractor shall provide a transition plan within five (5) working days after contract award. The transition plan shall include at a minimum all preliminary licensing and certifications required to initiate performance; process for transitioning predecessor employees;

recruitment of new employees; and timeline showing procurement of requirement equipment and uniforms.

The Plan shall address:

• A strategy for implementing supervisory functions

• The process for transitioning predecessor employees

• Equipment inventory (radio & phone) and maintenance plan

• Weapons Inventory and employee assignment

• Communication plan

• Relief and break plan

• A plan for establishing a reserve force and the status of staffing levels,

• A progress report on obtaining permits, licenses, and registrations,

• A status report on submitting applications for personnel clearances,

• A strategy for training including schedules, locations, coordinating with training

Contractors and class staffing

• The government will allow a seven (7) day start up from the time of the award of the base post assignment to the initial start of performance.

• The incumbent Contractor should cooperate to grant the employees release at a mutually agreed date.

4.12.2. Phase-Out of Contract and Continuity of Services

4.12.2.1. The Contractor shall provide a list with the total number of employees and their names performing on the Contract with any applicable suitability and certification expiration dates when requested by the CO in preparation for a new solicitation for follow-on services. Prior to Contract expiration, and after a follow-on contract is awarded, the Contractor shall exercise its best efforts and cooperation to affect an orderly and efficient transition to a successor contractor.

4.12.2.2 After a new Contract is awarded, the Contractor shall disclose necessary personnel records sufficient to allow the successor Contractor to conduct interviews for possible transition (if the Contractor is now awarded the successor Contract). These records shall be provided to the successor at least five (5) days prior to date of contract expiration. If any incumbent employees are selected by the successor and are agreeable to the change, the incumbent employees are selected by the successor and are agreeable to the change, the incumbent Contractor should cooperate to grant the employees release at a mutually agreed date.

4.12.2.3. As part of the closeout process, the Contractor shall, within 5 days of the final day of performance, turn over all incumbent officer training, suitability, and security records to the successor contractor. Failure to do so shall result in a 10% withholding of final payment until this action is accomplished as stated in the Contractor’s Personnel Filing System.

5.0. GOVERNMENT TERMS & DEFINITIONS

Abbreviations Used Throughout the SOW:

• Department of Homeland Security (DHS)

• Federal Emergency Management Agency (FEMA)

• Contracting Officer (CO)

• Contracting Officer’s Representative (COR)

• Contract Line-Item Numbers (CLIN)

• Continental United States (CONUS)

• Outside Continental United States (OCONUS)

• Law Enforcement Officer (LEO)

• Statement of Work (SOW)

• Office of the Chief Security Officer (OCSO)

• Field Operations Division (FOD)

• Personnel Security Division (PSD)

• Private Security Officer (PSO)

6.0. GOVERNMENT FURNISHED RESOURCES

The Government will provide copies of the references cited in SOW 1.4 at the Post Award Conference.

The Contractor shall use Government furnished information, data and documents only for the performance of work under this contract and shall be responsible for returning all Government furnished information, data and documents to the Government at the end of the performance period. The Contractor shall not release Government furnished information, data and documents to outside parties without the prior and explicit consent of the Contracting Officer.

7.0. CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish and maintain in acceptable condition all items of uniform and equipment necessary to perform work required by the Contract. The Contractor is solely responsible for the quality and performance of all Contractor-provided equipment used in performance of this Contract. The Contractor shall ensure that all uniformed personnel, including subcontractor employees, if any, are uniformed in the prime contractor’s standard uniform. Contractor shall ensure that all employees’ uniforms maintain a neat and organized appearance.

7.1. UNIFORM AND EQUIPMENT

• Shirts**: Company standard Issued S/Sleeve or L/Sleeve w/Company Shoulder Patches

• Pants: Company standard Issued - All weather

• Boots/Shoes: Company Standard

• Hat: Company Standard Baseball type with “Security” Imprinted

• Duty Belt with belt keepers

• Hand Cuffs w/ case

• Company Standard/Double lock Level II Firearm Retention Holster: Company Standard, Slide on

Belt Type with Hammer

• Safety Strap: Left/Right as Required

• Double Magazine Case

• Weapon and Ammunition in accordance within this section

• Glove carrier/w latex gloves: Company Standard

• Expandable/Straight Police Baton w/ holder or Oleoresin Capsicum (OC) in 2.0-ounce Non- Flammable Flip Top Safety Canister with Fog/Cone, Stream, or Foam Spray Pattern with appropriate holster for container

• Patrol vehicles (4 x 4 vehicle when deemed necessary)

• Strobe lighting for the top of the vehicles

• All-terrain vehicles (when deemed necessary)

• Guard shack (when deemed necessary)

• Level II Ballistic Resistant vest

** Based on the time of year, geographic area and weather conditions, the Contractor along with the COR will decide what type of shirt is appropriate. A winter jacket, patrol type, may be required for the winter months; this will be determined by the Contractor and the COR.

7.2. FIREARMS AND AMMUNITION

7.2.1. No weapons are authorized in the performance of this contract.

7.3. SUPPLEMENTAL EQUIPMENT

7.3.1. The Contractor shall equip each guard post with supplementary equipment including, but not limited to:

• A notebook and pen.

• A serviceable, standard police-type flashlight of 700 lumens or more.

7.3.2. Contract Security Guards shall not possess any unauthorized supplemental or personal equipment (e.g., equipment not issued by the Contractor or required by the contract), such as privately owned (e.g., equipment not issued by the Contractor or required by the Contract) firearms, knives (except for a folding pocketknife), intermediate weapons, or other such nonstandard items. Contract Security Guards who are found in possession of such unauthorized equipment while on post shall face corrective action, such as forfeiture of the item(s), suspension, or permanent removal from the Contract.

8.0 GOVERNMENT ACCEPTANCE PERIOD

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

8.1. REJECTION OF DELIVERABLES

The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

9.0. DELIVERABLES

The Contractor shall consider items in BOLD as having mandatory due dates. Items in italics are deliverables or events that must be reviewed and/or approved by the COR prior to proceeding to next deliverable or event in this SOW.

ITEM SOW

REFERENCE DELIVERABLE / EVENT DUE BY

DISTRIBUTION

4.6

Post Award Conference

N/A

4.7 Draft Contractor Project

Plan

COR, Contracting Officer

4.7 Final Contractor Project

Plan

4.8 Original Business

Continuity Plan

4.8 Updated Business

Continuity Plan

4.9

Progress Reports

10.0. CONTRACTING OFFICER REPRESENTATIVE (COR)

The Contracting Officer’s Representative (COR) is a government employee appointed to assist the CO in the discharge of their responsibilities.

10.1. COR RESPONSIBILITIES The responsibilities of the COR include, but is not limited to:

10.1.1. Determining the adequacy of performance by the Contractor employees in accordance with the terms and conditions of this Contract Performing surveillance of the Contractor employees while they are on duty

10.1.2. Acting as the Government's representative in charge of work at the site

10.1.3. Ensuring compliance with Contract requirements insofar as the Unarmed Security Guards duties and behavior are concerned

10.1.4. Advising the Contractor and CO of non - performance or unsatisfactory performance

10.1.5. Other duties of the COR will be provided by the CO, if applicable.

10.2. APPOINTMENT LETTER

After award of the Contract, the CO will issue a written COR Appointment Letter specifying which Authority the CO is delegating to the COR or additional duties that they are authorized to perform. The COR cannot make any decisions regarding the performance of the Contract except as outlined in the letter.