1.05_SOW_NAVSUP_ 20Aug2024_locker_maintenance.docx

PERFORMANCE WORK STATEMENT

Maintenance for Intelligent Mail Lockers NAVSUP Field Office Mail Centers, multiple locations

PART 1

GENERAL INFORMATION

1. General. This is a non-personal services contract to provide Intelligent Mail Locker Maintenance. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Intelligent Mail Locker Maintenance at NAVSUP Field Office Mailrooms, multiple locations as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2. Background. Pursuant to 44 U.S.C. § 2904, GSA has issued regulations requiring all Executive Agencies to adopt commercial payment processing to pay postage costs and to ensure that mail costs are identified at the agency program level. See 41 C.F.R. § 102-192-50 et seq. In order to meet this requirement, the Naval Supply System Command (NAVSUP) SUP 0454 intends to obtain maintenance for existing Pitney Bowes intelligent lockers at various locations as listed. Services to be provided one 12-month base period for NAVSUP’s Headquarters (HQ), and other NAVSUP Field Offices.

1.3. Objectives. The objective of this contract is to provide maintenance services for NAVSUP FLC locations in section 8 of the PWS.

1.4. Period of Performance. The period of performance shall be for The period of performance shall be for one (1) Base Year of 12 months.

1.5. Hours of Operation.

1.5.1. Normal Duty Hours. The Contractor is responsible for providing performance/service, between the hours of 0800 – 1800 EST except on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.2. Federal Government Holidays.

*Additional federal holidays as authorized by the President of the United States and/or executive orders shall be considered part of this list.

b. When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the proceeding Friday is observed as a legal holiday. This list of holidays relates to Government duty days and is not intended to supplement or otherwise alter the provisions of any Wage Determination regarding applicable paid holidays.

c. It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel shall not be a reason for an additional period of performance, or entitlement of compensation except as set forth within the contract. In the event the Contractor’s personnel work during the holiday, the Contractor may reimburse them; however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked, unless stipulated otherwise. This provision does not preclude reimbursement for authorized overtime work if applicable.

d. When the Department of Defense grants excused absence to its employees, the Contractor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled, and shall be guided by the instructions issued by the Contracting Officer (KO) or the Contracting Officer’s Representative (COR). Changes in employee work schedules shall comply with the terms and conditions of the contract, to include payment provisions.

e. If Government personnel are furloughed, the Contractor shall contact the KO or the COR to receive direction. It is the Government’s decision as to whether the contract price/cost will be affected as a result of Government shutdown and/or furloughed Government employees. In the event of a Government shutdown or furloughed Government employee(s) impacts contract price/cost, a negotiated settlement will be reached as deemed appropriate by the KO.

1.5.3. Inclement Weather Operations. In cases of severe weather, the KO may authorize exceptions. When exceptions are granted, the Contractor shall make up all missed services within twenty-four (24) hours after the severe weather has terminated, unless the KO authorizes additional time. Rescheduling to provide make-up services shall not be a basis for a claim by the Contractor for additional compensation.

1.6. Place of Performance. The work to be performed under this contract will be performed at locations listed in Part 8.

1.7. Type of Contract. The Government will award a firm fixed price contract.

1.8. Quality Control. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government in accordance with (IAW) the terms and conditions contained in Federal Acquisition Regulation (FAR) Subpart 52.212-4 entitled, “Contract Terms and Conditions - Commercial Items” and applicable sub-clauses pertaining to quality control.

1.9.1. The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The Contractor shall provide to the Government their quality control documentation within five (5) calendar days after contract award, one electronic copy of a comprehensive written QCP shall be submitted to the KO and COR, electronic copies shall be in Adobe PDF or MS Office.; changes to the QCP after award shall be submitted to the KO and COR in an electronic copy within five (5) calendar days prior to the proposed changes thereafter. After acceptance of the quality control plan the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC System in regard to this contract.

1.9.2. Corrective Actions. At any time it is determined by the KO that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency. If a Contract Discrepancy Report (CDR) is issued the Contractor shall develop a Corrective Action Plan (CAP) which identifies the root cause, Corrective Action (CA) for the root cause, CA for the specific non-conformance and CA to the root cause to prevent recurrence and a corrective action including the timeline for completion.

1.10. Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deficiency rate(s) as illustrated within the PWS and Performance Requirements Summary (PRS). All performance ratings will use (Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory), as defined in FAR subpart 42.15, Contractor Performance Information. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

1.10.1. Contracting Officer’s Representative (COR). The COR shall use PIEE https://piee.eb.mil/ for nomination, tracking, documentation, and management of CORs will be used. The COR will be identified by separate letter. The COR monitors all technical aspects of the task order and assists in contract administration. The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government equipment furnished; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.10.2. Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post Award Orientation. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be considered into the overall contract price.

1.11. Security Access.

1.11.1. Access and General Protection/Security: Policy and Procedures. Contractor and all associated subcontractor-Contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, Department of the Navy (DoN) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.11.2. Security of Classified Items, Systems and Information. The Contractor shall not access, view, possess, or use classified information under this contract. The Contractor shall immediately contact the COR for instructions if access to classified information becomes necessary or if the Contractor falls into the possession of classified information while performing services under this contract.

1.11.3. Personally Identifiable Information (PII). Work under this contract requires access to personally identifiable information (PII) and information protected by the Privacy Act of 1974. At a minimum, the Contractor shall meet eligibility requirements for a position of trust. The Contractor shall comply with all applicable DoD security regulations and procedures during the performance of this contract. Contractor personnel shall not disclose and must safeguard procurement sensitive information, computer systems and data, privacy act data, sensitive but unclassified (SBU) information, and all Government personnel work products that are obtained or generated in the performance of this contract.

1.12.10. All work is expected to be unclassified or unclassified sensitive data including Personally Identifiable Information (PII). The Contractor shall meet all requirements of the Privacy Act; DoD 5239 & 8570 instructions. No requirement exists for the handling of classified data.

1.13. Safety.

1.13.1. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with 29 CFR 1910, Occupational Safety and Health Standards. The Contractor shall comply with the above and all other applicable DoD, Navy, Federal, State and Local safety and health requirements.

1.13.2. Environment and OSHA. The Contractor shall comply with all local, State, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, State, and Federal environmental and occupational safety laws, rules, regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO or authorized representative for final resolution. The Contractor shall notify the KO or authorized representative in writing in addition to any verbal notification of such conflict. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local State, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or authorized representative to halt any and all Contractor performance with a commensurate deduction of monies due to the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of a serious hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall notify the KO or designated representative and COR.

1.13.3. Reporting Mishaps. The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The Contactor shall take corrective action to remedy reported deficiencies IAW the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract. The Contractor shall adhere to reporting of mishaps IAW OPNAVINST 5102.1D MCO P5102.1B, Navy & Marine Corps Mishap and Safety Investigation, Reporting, And Record Keeping Manual. In addition, the Contractor shall report injury or occupational illness to on-duty Contractors and Contractor accidents involving Navy property and personnel.

1.13.4. Emergency Services.

a. The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor of their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall, in turn, notify the KO or COR within 30 minutes of the incident.

b. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

1.13.5. Personnel Safety. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the KO, designated representative or COR, and shall notify the KO of the corrective action to be taken.

1.14. Personnel. For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives, or subcontractor. The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. Contractor personnel shall present a clean, neat and professional appearance. The Contractor shall ensure that employees meet all applicable federal, state, local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general well-being, or operational mission of the Navy and all installations mentioned in Section 1.7 Place of Performance. All Contractors’ personnel shall comply with installation security and access procedures and the Contractor’s final Safety Plan.

1.14.1. Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid U.S. state driver’s license, certificates and permits, applicable for the type and class of vehicle being operated.

1.14.2. Speaking, Reading, and Understanding English. Contractor shall hire and staff personnel who can communicate with Government representatives and where reading, understanding, and discussing environmental, health, and safety warnings are an integral part of an employee’s duties, Contractor’s employee shall be able to understand, read, write, and speak the English language fluently. English shall be the only language used with regard to this contract for written correspondence, discussions and other business transactions.

1.14.3. Conflict of Interest.

a. Organizational Conflict of Interest. Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

b. Employment of Government Personnel. The Contractor shall not knowingly employ any person who is a U.S. Government employee if employing that person would create a conflict of interest. Additionally, the Contractor shall not knowingly employ any person who is an employee of the Government, either military or civilian, unless such person seeks and receives written approval according to DoD 5500.7-R, Joint Ethics Regulations (JER) by the individual’s commander or director. A copy of the authorization will be provided to the COR. In addition, the Contractor is prohibited from employing Government Quality Assurance Representatives (QAR) whom the Contractor knows or should have known are responsible for monitoring any contracts/subcontracts awarded to the service provider.

1.14.4. Conduct of Employees. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with Department of Defense (DOD) Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on United States of America (USA) Facilities.

1.14.5.

a. 1.14.7. Contractor Vehicles. Motor vehicles entering base facilities shall be properly licensed, insured, and registered with the Installation Access Pass Office.

1.14.6. Contractor Advertising. The Contractor shall not place or display advertising of any kind on Government property.

1.14.7. Key Personnel: The following personnel are considered key personnel by the Government: (Project Manager (PM) / Contractor maintenance personnel).

a. Project Manager (PM)/alternate PM.

1) The Contractor shall provide a PM who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO within 5-10 calendar days after contract award; thereafter any changes shall be provided five (5) business days prior to expected change and no less than 24-hours after unplanned changes. The PM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

2) The PM or alternate shall be available between Monday through Friday business days between the hours of 8:00 AM and 8:00 PM, Eastern Standard Time Federal holidays or when the Government facility is closed for administrative reasons.

1.14.8. Supervision of Contractor Employees. The Government will not exercise any supervision or control over Contractor or Subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or Subcontractor employees.

1.15. Contractor Travel.

a. The Contractor will be required to travel throughout the Continental United States (CONUS) and OCONUS during the performance of this contract when on-site maintenance is required.

PART 2

DEFINITIONS, ACRONYMS & ABBREVIATIONS

2. Definitions and Acronyms.

2.1. Definitions.

2.1.1. Cannibalize. Remove parts from Government property for use or for installation on other Government property.

2.1.2. Contract Administrator. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.3. Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.1.4. Contractor Acquired Property. Property acquired, fabricated, or otherwise provided by the contractor for performing a contract and to which the Government has title.

2.1.5. Contracting Officer (KO). A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.6. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.7. Controlled Area. A controlled space extending upward and outward from a specified point. This area is typically designated by a commander or director, wherein sensitive information or operations occur and requires limitations of access.

2.1.8. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

2.1.9. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.10. Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

2.1.11. Government Equipment Furnished. Government property that is incidental to the place of performance, when the contract requires contractor personnel to be located on a Government site or installation, and when the property used by the contractor within the location remains accountable to the Government. Items considered to be incidental to the place of performance include, for example, office space, desks, chairs, telephones, computers, and fax machines.

2.1.12. Government-Furnished Property (GFP) or Government Property (GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.1.13. Government Property. All property owned or leased by the Government. Government property includes both Government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.1.14. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. The prime contractor is responsible for performance of all subcontractors.

2.1.15. Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

a. Items that cannot be found after a reasonable search;

b. Theft;

c. Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition; or

d. Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

2.1.16. Material. Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

2.1.17. Non-Personal Services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non personal service contracts are authorized by the Government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

2.1.18. Physical Security. Actions that prevent the loss or damage of Government property.

2.1.19. Property. All tangible property, both real and personal.

2.1.20. Property Administrator (PA) or Plant Clearance Officer (PLCO). An authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of the Contractor.

2.1.21. Property Records. Records created and maintained by the contractor in support of its stewardship responsibilities for the management of Government property.

2.1.22. Provide. To furnish, as in Government-furnished property, or to acquire, as in contractor-acquired property.

2.1.23. Quality Assurance. The Government procedures to verify that services being performed by the Contractor are acceptable IAW established standards and requirements of this contract.

2.1.24. Quality Assurance Specialist. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.25. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.26. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.27. Real Property. See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).

2.1.28. Sensitive Property means property potentially dangerous to the public safety or security if stolen, lost, or misplaced, or that shall be subject to exceptional physical security, protection, control, and accountability. Examples include weapons, ammunition, explosives, controlled substances, radioactive materials, hazardous materials or wastes, or precious metals.

2.1.29. Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privy of contract with the subcontractor.

2.1.30. Teletypewriter. A communication device used by people who are deaf, or have a severe speech impairment to help them use the telephone to communicate.

2.1.31. Unit Acquisition Cost means—

a. For Government-furnished property, the dollar value assigned by the Government and identified in the contract; and

b. For contractor-acquired property, the cost derived from the contractor’s records that reflect consistently applied generally accepted accounting principles.

2.1.32. Wide Area Work Flow (WAWF). A secure web based system for electronic invoicing, receipt, and acceptance. WAWF allows Government vendors to submit and track invoices and receipt/acceptance documents over the web and allows Government personnel to process those invoices in a real-time, paperless environment.

2.1.33. Work Day. The number of hours per day the Contractor provides services IAW the contract.

2.1.34. Work Week. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. Acronyms.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services.

3.1. Facilities. The Government will ensure Contractor access is provided to the facilities where the intelligent postal lockers are located. Any alterations to facilities shall be approved prior in writing and property shall be returned to its original condition prior to completion of this contract. Contractor shall be responsible for any damages or loss of use due to their negligence. Any signage shall conform to standard Navy/Installation signs/format and must be approved by the KO and COR in writing prior to placement and may not be permanently affixed to any Government property or structure.

3.3. Utilities. Will be available for contractor use.

3.4. Equipment. Contractor will provide to perform maintenance.

3.5. Materials. Contractor will provide to perform maintenance.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities.

4.1. Contractor Furnished Items. Everything included in this paragraph and its subparagraphs is basic to the contract and should be included in the contract price.

4.1.1. The Contractor shall provide all labor, supervision, transportation, vehicles, supplies, equipment, materials, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials. The Contractor shall provide any materials required to perform tasks listed throughout PWS;

4.3. Equipment. The Contractor shall provide any tools needed for maintenance and repairs.

4.4. Responsibilities of the Contractor.

a. The Contractor shall provide a safe working environment for key consultants and all persons in his/her employ as prescribed by Engineering Manual (EM) 385-1-1, “General Safety Requirements” and 29 CFR 1910 “Occupational Health and Safety”. The Contractor shall be responsible for all damages to persons and property that occur in connection with the work and service under this contract, without recourse against the Government.

b. Contractor shall exercise extreme caution to protect building finishes, private property, military property, etc., from damage during the performance of these contract requirements. Contractor shall be responsible for all loss or damage or whatsoever kind and nature to all Government property, while in the performance of these contract requirements, which result in whole or in part from the negligence or omissions of Contractor, any of his Subcontractors or any employee, agent or any representative of the Contractor or Subcontractor(s).

c. The Contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any Federal, State, and municipal laws, codes, and regulations applicable to the performance of the work.

d. The Contractor shall also be responsible for all materials delivered and work performed until completion and acceptance of the entire work, except for any completed unit of work which may have been accepted under the contract.

PART 5

SPECIFIC TASKS

5. General. The Contractor shall provide all skilled personnel, equipment, supplies, tools, materials, supervision, and other items necessary to perform this prescribed project as defined in this PWS to meet the performance requirements, except for those items specified as Government furnished property and services.

5.1. Maintenance and Repair Services.

5.1.1. Equipment Maintenance. The Contractor shall provide maintenance services to minimize major issues and costs associated with health and repairs. Maintenance services include but are not limited to maintenance or repairs on the physical intelligent locker(s) and software services including but limited to updates, upgrades, and issues with operating software. Maintenance on locker operating mechanisms.

5.1.1.1. Contractor maintenance shall include preventative maintenance at manufacturer-recommended intervals or a minimum of one preventative maintenance visit per year for all locations. The contractor shall provide complete maintenance including remedial and preventative for the Mailing Systems. The contractor shall provide all replacement equipment parts as required at no cost to NAVSUP.

5.1.1.2. The contractor shall provide all software upgrades and any software needed to implement any change to NAVSUP custom rates, general shipper rates, and USPS, UPS and FedEx rates during the term of the contract.

5.1.1.3. The contractor shall provide a single point of contact and a back-up point of contact for NAVSUP personnel to contact for all NAVSUP locations covered under the contract. This point of contact shall be available to NAVSUP locations for general questions regarding machine operation/maintenance, warranty, service and related issues. NAVSUP personnel shall be able to access the number provided and speak with the point of contact, Monday through Friday business days between the hours of 8:00 AM and 8:00 PM, Eastern Standard Time. If the primary point of contact is unavailable, the back-up point of contact shall be available. The telephone number provided shall include the availability of TTY access for help desk assistance.

The contractor shall maintain a record of all service calls, including the following information:

a. Date and time the service call is received,

b. Location of equipment,

c. Name and phone number of the person reporting the problem,

d. Equipment serial number,

e. Description of the problem reported,

f. The response time,

g. The final diagnosis of the problem, and

h. Date and time of the final corrective action.

5.1.1.4. The report shall be in EXCEL format, with all service codes defined and each particular action explained. The contractor shall provide these records to COR within 5 working days of request.

5.1.1.5. The contractor shall be responsible for identifying patterns of machine overuse that result in excessive service calls. The contractor shall document patterns of overuse and notify the GTM when they occur. The contractor shall be responsible for submitting, after each repair, the equipment’s service history records to support its report that the equipment is being overused.

5.1.1.6. The contractor shall be responsible for the collection and proper disposal of all equipment and supplies deemed waste, excess, or scrap. Proper disposal may include discard, reuse, or recycle. The contractor shall evaluate the hazards of all chemicals required for performance of the contract and will transmit information concerning hazards to contractor employees before introducing the material to Government property. The contractor shall disseminate hazardous material information using a comprehensive hazard communication program, which shall include container labeling and other forms of warning, material safety data sheets, and employee training. The contractor shall provide copies of all material safety data sheets to the COR no later than the 10 days prior to delivery date for the first shipment of the material to arrive at a NAVSUP location. The COR will distribute the material to NAVSUP locations.

5.1.2. Repair Services.

5.1.2.1 Parts. The Contractor is responsible for all parts to ensure the lockers are in good conditions.

5.2. Warranty. All labor and parts will have a standard commercial warranty.

5.2.1. When a pattern of excessive repairs or other frequent operational problems/malfunctions occur within the first three (3) years following installation, the contractor shall replace the malfunctioning equipment, accessory, or software component. The term “excessive repairs” means two or more service calls in a single month, for the same item(s), for three consecutive months, not including preventative maintenance calls. The contractor may repair or retrofit the equipment prior to NAVSUP’s request for replacement.

5.3 The Contractor shall provide at its option either repair or replacement services for the Covered Equipment during the Initial Service Term. Contractor may provide repair by remote access, diagnostics and service and/or by on-site repair service. Repair service is provided only for damage resulting from normal wear and tear. Repair service may include the use of new, reconditioned, or remanufactured parts and assemblies. Contractor shall provide parts or assemblies for discontinued equipment (or equipment not marketed as new) only if available. If Contractor deems it necessary, Contractor shall dispatch a service technician to arrive at the location for on-site service. The Government will not incur hourly charges unless service is performed outside Normal Working Hours, which shall be done only with consent. “Normal Working Hours” means 8 a.m. – 5 p.m., Monday – Friday, excluding Federal- observed U.S. holidays, in the time zone where the Equipment or other items are located.

5.3.1. If Contractor determines that replacement of Covered Equipment is necessary, Contractor shall, at no additional cost to the Government, promptly ship new, reconditioned, or remanufactured equipment of the same or a functionally equivalent model to replace the affected Covered Equipment.

5.3.2. Unless Contractor instructs otherwise, within five (5) days of receiving the replacement equipment, the Government will pack the Covered Equipment to be replaced in the shipping carton that contained the replacement equipment, place the pre-paid return address label on the carton, and return it to Contractor. The Government is responsible for the Covered Equipment until Contractor receives it.

5.4. Contractor shall not be responsible for the contents of the lockers. If contractor is requested to provide on-site service, contractor shall be accompanied by a Government employee at all times during the service.

5.5. Excluded Circumstance. "Excluded Circumstance" is a circumstance outside of Contractor’s control, including an accident, negligent or reckless use of the equipment, use of the equipment which exceeds contractors recommendations or in a way not authorized by this Contract or any operator guide, use of the equipment in an environment with unsuitable humidity, line voltage, damage in transit, software virus, loss of data, loss or fluctuation of power, fire, flood or other natural causes, and other external forces beyond contractors control.

5.6. Inspection Requirements. The Contractor shall provide quality services and/or products IAW this contract.

5.6.1. When the Contractor’s performance is unsatisfactory; a CDR shall be issued. If a CDR has to be issued, the Contractor shall reply in writing, giving the reason for the unsatisfactory condition, and what corrective action has been taken; and procedures to prevent recurrence.

PART 6

DEFENSE BIOMETRIC IDENTIFICATION SYSTEM (DBIDS):

Access to Installation: All Contractor personnel shall obtain access to the installation through enrollment and registration in the Defense Biometric Identification System (DBIDS).

The Contractor shall provide the Contracting Officer with the name of their designated Service Contractor Administrator (SCA) for enrollment in DBIDS.

DBIDS Program: DBIDS is an enterprise identity management and perimeter installation access control solution in which Contractor personnel who enroll and are approved, are subsequently granted access to the installation for a period up to three years, or the length of the contract, whichever is less, and are not required to a new pass from the Base Pass and Identification Office for each visit. There are no fees associated with obtaining DBIDS credentials. The Government performs background screening and credentialing. Throughout the year, the Contractor employee must continue to meet background screening standards. Periodic background screenings are conducted to verify continued DBIDS participation and installation access privileges. DBIDS access privileges will be immediately suspended or revoked if at any time a Contractor employee becomes ineligible.

DBIDS Credentials: Contractor employees shall furnish a completed copy of the SECNAV 5512/1 form to obtain the required background check and visit the local Navy Installation Visitor Control Center to obtain a DBIDS credential once approved. The SECNAV 5512/1 form and additional information about DBIDS can be found at https://www.cnic.navy.mil/om/dbids.html.

The contractor may initiate the adjudication process when a background screen failure results in disqualification from participation in DBIDS and the Contractor employees do not agree with the reason for disqualification. The Contractor may also apply for a waiver when a background screening failure results in disqualification from participation in DBIDS. The Commanding Officer will be the final waiver determination authority.

The Contractor shall immediately collect employees DBIDS credentials and notify the Contracting Officer in writing:

1. That an employee has departed the company without having properly returned or surrendered their DBIDS credentials

2. That there is a reasonable basis to conclude that an employee, or former employee, might pose a risk, compromise, or threat to the safety or security of the installation or anyone therein.

DBIDS Paper Passes: In the event that a visitor, vendor, or Contractor employee elects not to enroll in DBIDS, the individual will be issued a paper pass from the Base Pass and Identification Office in order to access the installation. The time standard for validity of a pass to access an installation will not be more than thirty (30) days and may be further restricted based on local policy or by Federal, DOD, Navy and CNIC guidance.

The Government will not be responsible for any cost or lost time associated with obtaining paper passes or added vetting or inspections incurred by non-participants in the DBIDS credentialing process.

The Contractor shall obtain the required employee badges and vehicle passes from the Government at its own expense, or daily passes at no additional cost. Each employee shall wear the Government issued badge over the front of the outer clothing. When an employee leaves the Contractor’s service, the employee’s Passes and Badges shall be returned within five (5) calendar days.

Be advised by this notice that the level of security at various Naval Installations may change at any time. As the level of security heightens, the amount of time required to gain access to all Navy Installations also increases.

PART 7

APPLICABLE PUBLICATIONS AND FORMS

6. Applicable Publications (Current Editions)

The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

a. 29 CFR 1910, Occupational Health and Safety

b. 41 CFR 102, Federal Management Regulation (FMR)

c. DoD 5500.7-R Joint Ethics Regulations (JER)

d. DoD 5200.08-R, Physical Security Program

e. 32 CFR 147.24, The National Agency

f. OPNAVINST 5530.14E CH-2, Navy Physical Security and Law Enforcement Program

g. OPNAVINST 5102.1D MCO P5102.1B, Navy & Marine Corps Mishap and Safety Investigation, Reporting, And Record Keeping Manual

6.2. Forms. Mandatory records and report forms are listed below.

a. Example: FRCSE 5500/17 – Visit and Access Request, available at https://navalforms.documentservices.dla.mil/formsDir/_FRCSE__5500_17_8791.pdf

PART 8

ATTACHMENT/TECHNICAL EXHIBIT LISTING

Attachment 1: Performance Requirements Summary