08-Combined_Gatan_SOW.pdf

STATEMENT OF WORK FOR

Gatan BioContinuum System and Gatan Alpine Vista Direct Electron Detector

MAINTENANCE AND REPAIR

National Institute of Environmental Health Sciences

1. DESCRIPTION OF SERVICES

The contractor shall provide all management, parts, tools, supplies, equipment, software support, and labor necessary to maintain and repair the Gatan BioContinuum system and the Gatan Alpine Vista direct electron detector, including supporting equipment, at the National Institute of Environmental Health Sciences in a manner that ensures continuous, safe, and reliable operation in accordance with manufacturer specifications. The contractor shall provide unlimited telephone technical support during normal working hours, unlimited service calls, and one annual preventive maintenance visit for each covered system during each period of performance.

The covered equipment is:

Manufacturer Type Location Gatan / Ametek BioContinuum system, including

K3 direct electron detector and energy filter

Titan Krios G4, NIEHS

Gatan / Ametek Alpine Vista direct electron detector

Talos Arctica, NIEHS

1.1 MAINTENANCE SERVICES

The contractor shall use only factory-certified technicians to perform one annual preventive maintenance visit for each covered system during each period of performance. The requirement is for a base period of performance with no options, unless otherwise stated in the award document.

The contractor shall perform preventive maintenance, calibration, inspection, testing, and software updates, if available, during the annual maintenance visit. The work shall include ordinary repairs and adjustments arising from normal use and shall be performed in accordance with manufacturer specifications. The maintenance shall be intended to confirm the performance, reliability, calibration, and accuracy of the covered equipment.

The contractor shall prepare and submit a written report within two business days after each annual preventive maintenance visit. The report shall identify the maintenance performed, parts used, date of inspection, name of the technician, and overall condition of the equipment. The report shall also identify any potential future items that may require replacement or additional servicing before the next scheduled maintenance visit. No additional parts or services not covered under the resultant contract shall be provided to the Government unless authorized by the Contracting Officer through contract modification.

1.2 REPAIR SERVICE CALLS

The contractor shall use only factory-certified technicians to perform an unlimited number of on-site service calls under this agreement. Repair services shall include troubleshooting, diagnosis, repair, replacement of failed covered parts, and restoration of the covered equipment to proper operating condition in accordance with manufacturer specifications. For the BioContinuum system, this includes the K3 direct electron detector and energy filter. For the Alpine Vista system, this includes the direct electron detector and associated covered components.

1.2.1 Routine Calls

The Authorized Government Representative or designated representative will notify the contractor of equipment failure and needed repairs. The contractor shall provide unlimited telephone technical support to attempt to resolve the problem remotely. If the problem cannot be resolved by telephone or remote support, the contractor shall escalate to on-site support within 48 hours during normal business hours.

When on-site support begins, the contractor shall report to the work location, assess the repair, and provide an estimated time to repair. All repair work shall be performed in accordance with normal commercial practices using parts specified by the original manufacturer or items of equal or better quality when acceptable under manufacturer requirements. Downtime shall be kept to an absolute minimum, and the contractor shall notify the Government of projected downtime and estimated time for repair.

The contractor shall prepare and submit a written report within two business days after completion of each routine repair. The report shall include the date and time of the service call, the repairs performed, parts replaced, and the name of the technician performing the work. If repairs require work outside the scope of the agreement, the contractor shall notify the Authorized Government Representative for appropriate decision and action. Unless authorized by the Contracting Officer through contract modification, no additional parts or services outside the scope of the resultant contract shall be provided to the Government.

1.2.2 Emergency Calls

The contractor shall respond to emergency repair calls within 48 hours after notification during normal business hours.

The contractor shall prepare and submit a written report within two business days after completion of each emergency repair. The report shall include the date and time of the service call, repairs performed, parts replaced, and the name of the technician performing the repairs. If repairs require work outside the scope of the agreement, the contractor shall notify the Authorized Government Representative for appropriate decision and action. Unless authorized by the Contracting Officer through contract modification, no additional parts or services outside the scope of the resultant contract shall be provided to the Government.

2. SERVICE DELIVERY SUMMARY

Performance Objective SOW Para Performance Threshold Perform preventive maintenance and ensure covered equipment is fully operational.

1.1 Covered equipment is

operational and certified to manufacturer specifications.

Perform service call repairs in a timely manner and keep the Government informed of repair status.

1.2 Response to and repair of

service calls are timely 95 percent of the time.

Submit maintenance and repair reports within required timeframes.

1.1, 1.2.1, 1.2.2 95 percent of reports are timely and accurate.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

None.

4. GENERAL INFORMATION

4.1 QUALITY CONTROL

At a minimum, the contractor shall develop quality control procedures addressing the areas identified in Section 2, Service Delivery Summary. The Government evaluator shall have a specific contractor quality control point of contact to notify in the event of customer complaints.

4.2 QUALITY ASSURANCE

The Government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan.

4.3 GOVERNMENT REMEDIES

The Contracting Officer shall follow the requirements of Federal Acquisition Regulation 52.212-4, Contract Terms and Conditions for Commercial Products and Commercial Services, for contractor failure to correct nonconforming services.

4.4 HOURS OF OPERATION

Monday through Friday, 7:00 a.m. to 4:30 p.m. local time, excluding Federal holidays, unless otherwise specified by the Government.

4.5 SECURITY REQUIREMENTS

The contractor shall provide the Government with the names, telephone numbers, and email addresses of qualified personnel who will perform preventive maintenance visits and respond to service calls.

Contractor personnel shall follow applicable National Institute of Environmental Health Sciences site access and visitor procedures in effect at the time of service.

4.6 PERFORMANCE OF SERVICES DURING CRISIS

Not applicable.

4.7 SPECIAL QUALIFICATIONS

Contractor personnel shall be certified by appropriate Federal and State regulatory agencies, as applicable, to meet Federal and local certification requirements in maintenance of the covered equipment.

Contractor personnel shall be specifically trained and factory-certified in the service and repair of the Gatan BioContinuum system, including the K3 direct electron detector and energy filter, and the Gatan Alpine Vista direct electron detector.

Contractor employees may be denied access to the site in accordance with applicable Government site access rules and security requirements.

APPENDIX A. ESTIMATED WORKLOAD DATA

Item Name Estimated Quantity 1 Preventive maintenance visits 2 each 2 Estimated number of repair service calls 12 each

3 Estimated number of emergency repair calls

12 each