06CO-S3440 Debt Collection Services Bid Q and A Answered.pdf

QUESTION_NBR QUESTION_TEXT ANSWER_TEXT

1 How are fees currently being billed by any incumbent(s), by category, and at what rates? The contingency fee rate charged varies from 12% up to 35%.

2 What estimated or actual dollars were paid last year, last month, or last quarter to any incumbent(s)? In FY2024, one of the private collection agency was paid over $ 74K.

3 To how many vendors are you seeking to award a contract? The SCO does not have a specific target number. All qualified vendors will be considered.

4 To what extent are these accounts owed by private consumers versus commercial businesses? Approximately 59% of the accounts in the SCO database are business and the rest of the accounts are individuals.

5 What is the monthly or quarterly number of accounts expected to be placed with the vendor(s) by category?

At this time, we cannot estimate the number of accounts to be placed. It depends on the placements received from the State agencies.

6 What is the monthly or quarterly dollar value of accounts expected to be placed with the vendor(s) by category? Please see response to Question No. 5

7 What has been the historical rate of return or liquidation rate provided by any incumbent(s), and/or what is anticipated or expected as a result of this procurement?

The table below (SA=State Agency) shows the percentage of liquidity on accounts with payments only. The State is always looking for ways to improve collections on the money owed to the State of Nevada.

8 What billing servicer do you utilize? Each State Agency has its own internal procedures to collect its receivables before the account is referred to the SCO for collection. The SCO doesn't have the details of those collection attempts.

9 Have all cases been fully adjudicated by the time of placement? No.

10 If applicable, will accounts held by any incumbent(s) or any backlog be moved to any new vendor(s) as a one-time placement at contract start up?

If a current vendor is not awarded under the new contract, then its outstanding accounts will be referred to a new vendor or vendors. Forwarded accounts would be allowed to be bid at a secondary rate since they are not primary-placed accounts.

11 What is your case management/accounting software system of record? SCO is using NCIS system to manage the receivables (custom system.)

12 Who is your electronic payment/credit card processing vendor? SCO uses Wells Fargo/Cybersource.

13 Can you please indicate what inbound and outbound contact methods, beyond phone calls or letters (such as email and text), would be permitted by the scope of work? Yes, vendors are permitted to send text and email notices if email address is available.

14 Please reconfirm the due date for this procurement by providing it in response to answers to questions. The bid openeing date is 9/16/2025 at 2pm

Can you please provide greater explanation of your expectations related to any required subcontracting to minority-owned, women-owned, or other types or categories of small or disadvantaged businesses? For example, what is required with the proposal, and what is required to comply during the term of the contract?

The State has not posted any requirements related to the question.

Can you please provide greater details regarding your bid bond and/or performance bond requirements related to this contract? For example, what is required with the proposal, and what is required to comply during the term of the contract?

The State has not posted any requirements related to the question.

06CO-S3440 Debt Collection Services Bid Q&A

Are bidders permitted to deviate in any way from any manner of quoting fees you may be expecting? For example, if there is a pricing page in the RFP, can bidders submit an alternate fee structure? If there is no pricing page in the RFP, do you have any preference for how bidders should quote fees or can bidders create their own pricing categories?

Please fill out the attached cost schedule that was provided. You can add any additional information if needed but the aqency may not accept those terms.

18 Please describe your level of satisfaction with your current or recent vendor(s) for the same purchasing activity, if applicable.

The State appreciates the contributions of past vendors but is always looking for ways to improve collections on the money owed to the State of Nevada.

19 Do any of the accounts being placed for collection include any FTI? See Scope of Work section 1.1. It is possible that some agencies may include this type of receivable.

20 What identifiers (SSN, DOB, address, phone, employer info) will be provided? The SCO will provide as much information as possible on the debtor (s). SCO will not refer accounts to collection agencies that do not have either an address or an SSN.

QUESTION_NBR QUESTION_TEXT ANSWER_TEXT

21 How often will placements occur (daily, weekly, monthly)? SCO receives placements daily, weekly and monthly accounts from the state agencies. However, SCO refers accounts to Private Collection agencies in a monthly basis.

22 What mix of debt types is expected (consumer fines, taxes, fees, NSF checks, employee debts, business/commercial receivables)

See Scope of Work 1.1. Types of receivables include but are not limited to Tuition Fees, Administrative Fines, Assessments, Permits, Application Fees, Inspection Fees, Supervision Fees, Health Insurance Premiums, Business Licenses Fees, Payroll Overpayments, NSF Checks, and Taxes.

23 Will the State segment by age/size of debt (e.g., fresh vs. secondary placements, <$100 vs.

>$10K)?

If the vendor is interested in accepting secondary or tertiary placements the vendor may want to include fee proposals for these placements in their response.

24 What is the projected number of accounts per year (beyond the 7,500 referred in 2024) This information is unknown at this time. It depends on the accounts placed by the State agencies.

If our registered sam.gov name does not match our State of Nevada Business license, (i.e. our business name was not available in the State of Nevada so we were required to add an additional identifier) can we provide our sam.gov unique id instead of changing either name to be identical?

The name must match the Business Licence or the DBA with the Secretary of the State.

26 How will accounts be transmitted? Will the State be using their own SFTP or using the vendors? The SCO uses the Secured File Transfer Protocol (SFTP) to send and receive files.

27 Are you utilizing APIs for file transfers? Please see response to Question No. 26

28 Will the state authorize vendors who are capable of performing a tax intercept to do so? Yes

In the SOW it says "If the vendor is not authorized to litigate, it must return accounts that warrant further legal action to the Controllerâ??s Office, with a detailed explanation" What requirements must be met in order to be able to litigate, and will the State still require a request to authorize legal action on a per case basis?

The State expects the vendors to file lawsuits if they find debtor assets. Prospective vendors may want to specify in their responses to the RFP what criteria they would use to determine when to initiate legal action against debtors.

30 Can the State provide historical placement volumes broken down by agency, debt type, or dollar range?

The number of accounts placed to the vendors depends on the placements received from the State agencies. As a today's date we placed more than 100,000. accounts to the vendors.

31 Will vendors receive accounts at both primary and secondary placement levels? If so, how are placements prioritized?

The State’s current practice is to send similar number of accounts randomly to each vendor. However, there may be instances where it is in the best interest of the State to assign a particular state agency’s accounts to a single vendor and make other adjustments as needed.

32 How will accounts be prioritized (e.g., by age, dollar amount, agency)? No.

33 What is the expected timeline for the first collection activity after referral beyond the two-contact minimum?

The SCO will work with the selected vendor(s) and provide the file layouts. It depends when the selected vendor will have ready its platform to receive placements from SCO.

34 Will the vendorâ??s designated attorney be responsible for handling all litigation, or only escalation cases approved by the Controllerâ??s Office?

The State expects the vendors to file lawsuits if they find debtor assets. Prospective vendors may want to specify in their responses to the RFQ what criteria they would use to determine when to initiate legal action against debtors.

35 Please provide the percent of accounts that have an email address. Approximately 12% of the accounts.

36 What are your current pain points as it relates to your current collection process? The SCO and selected vendor will jointly develop a Performance Plan.

37 What metrics, results, and/or processes are you seeking to improve or enhance under this contract? SOW section 1.14.12 through 1.14.14. The SCO and selected vendor will jointly develop a Performance Plan.

38 What are the names of your incumbent collection vendors? General Revenue Corporation, Penn Credit Corporation and Transworld System Incorporated.

39 How long have your current vendor(s) provided collection services on behalf of your organization? Please see response to Question No. 38

40 What are the dollar amounts and contingency fees paid to your incumbent vendor(s) over the last three years (please include by account type if applicable)? The current contingency rates vary from 12% up to 35%.

41 The RFP states that there is a backlog of approximately $1 billion. Can you provide a breakdown by debt type and the amount of each backlog?

RFP, section 2.4.2 states that, the State of Nevada has an approximate $1 billion dollars in delinquent debt. The backdown of the debt type is not available. State Agencies do not share that information with SCO.

QUESTION_NBR QUESTION_TEXT ANSWER_TEXT

42 Can the state provide a % breakdown of placements each current vendor receives? Please see response to Question No. 30

43 What are your organizationâ??s recall parameters (e.g., accounts recalled 180 days post-account assignment with no payment received in the last 90 days)?

We don't have specific time frames. There may be instances where it is in the best interest of the State to recall an account and re-assign it to a particular vendor.

44 What is the average age of accounts that will be assigned for collection (by account type)?

The State strives to place accounts with vendors as soon as possible, but it is not uncommon to periodically have various funds several years old, or older. It is unknown at this time the average age of the accounts that will be placed for collections in the future, but the State will attempt to reduce placement time as much as possible.

45 After the initial account placement, will collection vendors be assigned â??future flowâ?? account placements (perhaps based on their competitive performance)? Please see response to Question No. 31

46 On average, how much do your current vendors collect monthly (expressed as dollars recovered and liquidation rate)? Please see response to Question No. 40

47 What is the total number of delinquent accounts (expressed as number and dollar amount) that will be assigned for collections? At this time, we cannot calculate how much of that debt will be placed under the new contracts.

48 What are the current vendorâ??s historical recovery rates (liquidity rates) on accounts over the last three years? Please see response to Question No. 7

49 What is the anticipated amount annual forward flow of placements? Please see response to Question No. 47

50 Are there specific collection, reporting or communication issues, that the state would like to see improved?

The SCO and selected vendor will jointly develop a Performance Plan. The SCO anticipates higher liquidation rates from this procurement.

51 How many collection vendors are you planning to select under this procurement? Please see response to Question No. 3

In your previous contracting period, you listed a large table of different account types or categories. Some of the category abbreviations make sense to us, others we are not sure what they mean.

Can you please provide the account type definitions and an estimated number of accounts that are placed annually for each of the following abbreviations from your table of accounts?

The SCO will provide the abbreviation list and the complete names of the agencies to awarded vendor(s). Please see response to Question No. 47 for the second part of the question.

SA Abbreviation (and some of our assumed definitions). Please provide is the account definition or description for each of the following abbreviations?

ADM-CP DHHS-DPBH

Please see response to Question No.52

QUESTION_NBR QUESTION_TEXT ANSWER_TEXT

Is there a current contract with a vendor?

If yes, has the current contract gone full term?

If yes, who are the incumbents, and how long have the incumbents been providing the requested services?

To what extent are these accounts owed by private consumers versus commercial businesses?

What is the total dollar value of accounts available for placement now by category, including any backlog?

What is the total number of accounts available for placement now by category, including any backlog?

What is the average balance of accounts for each category?

What current contingency fees or other fees are currently being billed by any incumbent(s), by category?

What is the average age of accounts at placement (at time of award and/or on a going-forward basis), by category?

What estimated or actual dollars were paid last year, last month, or last quarter to any incumbent(s)(if any)?

What has been the historical rate of return, recovery or liquidation rate provided by any incumbent(s) by category?

What is the anticipated or expected recovery rate for collections placed as a result of this procurement by category?

What overall recovery rate are you receiving on your placements for the past 12 months or calendar year?

This number includes multiple questions that were answered already.

Please see response to Question No. 38

Please see response to Question No. 57

Please see response to Question No. 4

Please see response to Question No. 5

Please see response to Question No. 44 Please see response to Question No. 40

Please see response to Question No.7

Please see response to Question No.2

Please see response to Question No. 5

Please see response to Question No. 7

Please see response to Question No. 7

Please see response to Question No.10

55 How often will accounts be assigned with the vendor(s) (e.g., daily, weekly, monthly, quarterly)? Please see response to Question No. 21

56 Will account volume assigned to your incumbent collection vendor(s) be recalled and reassigned to the winning bidder(s)?

Yes, this is a new procurement. If a current vendor is not awarded under the new contract, then their outstanding accounts will be recalled and referred to a new vendor. If the vendor is interested in accepting secondary placements (those from previous vendors) then may want to include fee proposals for these placements in their response.

57 How long will account volume be retained (prior to recall) with the winning bidder(s)?

The current contracts expire on December 31,2025. If the new contract(s) are approved by the Board of Examiners before December 31, 2025 then we may be running simultaneously with new vendor contracts. This will avoid interruption to the State’s debt collection efforts while new vendors work with the SCO to implement the system necessary to receive debt referrals from the State.

58 Will the winning vendor(s) receive account placements that were previously assigned with your incumbent collection agencies? Please see response to Question No. 56

59 On average, how many accounts (expressed as number and dollar amount) do you anticipate placing with the successful vendor monthly? This information is unknown at this time. It depends on the accounts placed by the State agencies.

60 Require Vendor Information Response â?? Form includes only 1 page, but the page is numbered as Page 1 of 4. Please confirm this is a one-page form Confirmed, only one page exists

61 What state schools and state agencies are expected to place accounts for collections to the awarded vendors on this contract? Please see response to Question No. 47

QUESTION_NBR QUESTION_TEXT ANSWER_TEXT

62 Is there a testing plan in place for the collection process? Yes

63 Is there a testing plan in place for account transmission? Yes

64 Do you have a data processing file schedule? Yes

65 What are the roles of the individuals who comprise the evaluation committee? Information requested does not materially impact the venodrs ability to respond. The state does not disclose evaluation information until after release of the Formal Notice of Award.

66 What is the reconciliation process for this project? All communication with the vendor(s) is made by the SCO. CA’s will not be communicating directly with the Agencies. For security reasons, access to the State’s system would not be permitted.

67 What debtor information will be provided (e.g., SSN, telephone, address, amount owed)? Please see response to Question No. 20

68 What are the fee rates of your incumbent collection vendor(s)? How are the fees calculated? Please see response to Question No.1. Cost Schedule Attachment, Table No. 3 and 4 illustrates the calculation.

69 Does the contract require any special handling of debtor correspondence? No.

70 How are balances updated on the vendorâ??s system? Do you provide a daily update of the entire inventory? The SCO sends CAU form to the awarded vendor(s) weekly. This form includes updates to the account.

71 What are your target or anticipated fee rates for this contract? Cost Schedule Attachment, Table No. 1 includes the rates limits under this RFP.

72 Will the winning collection vendor(s) use its own collection platform, or will a preferred platform be provided? Awarded vendor will use its own platform.

73 Is training considered billable? Yes.

74 Does the client have any existing training material or resources to share upon award? Yes.

75 Will the State provide a Train the Trainer to help the awarded company gain information/knowledge from the State? Yes.

The RFP states that for debts in excess of $300, costs and fees up to 35% of the debt principal (or $50,000, whichever is less) may be assessed, and that the 2% Controllerâ??s Office fee is included within this 35% statutory maximum. Based on this language, our understanding is that fees are calculated strictly on the principal amount of the debt.

Could you clarify how this applies in cases where the outstanding balance has been reduced to amounts other than principal (e.g., interest, penalties, or miscellaneous fees)?

This clarification is important for us to fully understand how agency compensation is determined, particularly in light of NRS 649.334(2), which requires payments to be applied to principal first unless otherwise provided in a written agreement.

Cost Schedule Attachment has the description of the "Amount Demanded" Pursuant to NRS 353C.135(1)(a), for debts in excess of $300, the debtor is required to pay costs and fees incurred to collect the debt in addition to the principal amount of debt owed to the State. This is the total amount of money owed by the debtor after adding the State Controller’s Office (SCO) Fee and the Collection Fee to the Amount Placed. If the amount is reduced, then the fees are recalculated based on the new balance. See Cost Schedule Attachment to illustrate the fee calculation. See table 3 and 4.

Since the RFP indicates collection costs are added to accounts over $300, will SCO consider implementing a standardized fee structure for all collection vendors? A uniform fee structure helps mitigate the risk of perceived unfair or discriminatory practices (UDAAP concerns), such as when one debtor is charged a higher collection fee by Agency A while another is charged a lower fee by Agency Bâ??despite having no control over which agency handles their account.

See Cost Schedule Attachment illustrates the fee calculation. The SCO follows the NRS 353C.135. Vendors are encouraged to submit their fee proposal to this RFP.

"1.13.21 The vendor is allowed to receive a collection fee on the amount collected if Controllerâ??s Office, or other state agency receive a payment from the debtor after the account was referred to the vendor for collections. However, no fees will be paid to the vendor if the Controllerâ??s Office does not receive an invoice from the vendor after (90) days of receiving notification of the payment." How are vendors notified of payments received by the Controllerâ??s Office (or other state agency) directly?

Only the SCO sends weekly notifications to the vendors. Additionally, a monthly statement that includes all these payments are sent to the vendor(s)

QUESTION_NBR QUESTION_TEXT ANSWER_TEXT

"1.14.8. Vendors shall be prepared to travel wherever necessary in order to maximize recovery of the governmentâ??s receivables."

Under what circumstances do you envision vendors traveling to support recovery efforts?

Vendors may want to specify in their responses to the RFP what criteria they would use to support recovery efforts.

"1.14.11 Vendors and their subcontractors shall be responsible for all administrative costs related to filing judgments, bankruptcy claims, liens, garnishments, bank attachment filings, and attachable assets."

What is vendor involvement is expected with regard to bankruptcy claims?

The vendor will notify the SCO about the bankruptcy claim so we will close the account due to bankruptcy.

81 Please confirm our understanding that the implementation plan will be determined cooperatively following award and need not be submitted with our proposal.

It is correct. SOW, section 1.14.12. Vendors shall meet with the Controller’s Office within thirty (30) days of contract approval.

The purpose of the meeting will be to establish an Implementation Plan.

"1.14.15. Vendor shall testify upon request by the State at court proceedings in conjunction with the recovery action, or on behalf of certain legislation related to receivable recoveries."

How often are vendors called upon to testify and are vendors expected to appear in person or virtually?

Not very often. So far we had this situation only once.

"1.15.2 Inbound Statement â??CS1â??. This report includes only payments received by the vendor. The report and funds must be received by the Controllerâ??s Office the same day the ACH is transferred to our office. The ACH payment must match the statement."

What is the desired frequency/schedule for the CS1 report and accompanying ACH remittance?

(E.g., monthly, weekly, daily, etc.)

Monthly.

Question #1.13.29. may be missing part of the question. It ends at "but are not limited to,"

Vendors are expected to reimburse the Controllerâ??s Office for any amount that becomes uncollectible which is lost due to any act or omission of the vendor or its officers, agents, or employees. Such acts or omissions may include, but are not limited to, Please provide the remainder of the question.

SOW, section 1.13.29. Vendors are expected to reimburse the Controller’s Office for any amount that becomes uncollectible which is lost due to any act or omission of the vendor or its officers, agents, or employees. Such acts or omissions may include, but are not limited to,

1.13.30. Accepting a compromise settlement for less than the total amount due without authorization of the Controller’s Office and the state agency and acknowledging that a payment constitutes payment in full when in fact the debt or account is not paid in full.

1.13.31. Adjust the principal amount of the claim if the Controller’s Office later revises the amount of the claim. The contingent fee collection amount charged will be calculated on the revised amount of the claim.

1.13.32. Provide online portal access to allow the Controller’s Office staff access to monitor collection activities and histories.

85 These are duplicate questions. N/A

The State has requested that confidential business information be submitted in separate files and flagged as confidential in NevadaEPro. Could you please clarify:

How do we flag information as confidential within the NevadaEPro portal?

Is naming the file â??Confidentialâ?? sufficient, or is there an additional step required in the system?

Should we provide two versions of our responseâ??one complete version with all information, and another with the confidential information redacted for public disclosure?

As vendors upload documents there is a confidential check box. Vendor wishing to mark the appropriate documents confindential shall use that check box.

87 Why is the RFP being released at this time? Please see response to Question No.57

88 Who is the incumbent/prior contractor? Please see response to Question No.38

89 On a scale of 1-5 with 5 being the best, how satisfied are you with the current vendors? The State appreciates the contributions of past vendors but is always looking for ways to improve collections on the money owed to the State of Nevada.

90 What improvements would you like to see a new vendor bring to the table? Please see response to Question No.89. The SCO and selected vendor will jointly develop a Performance Plan to improve collections.

91 How much money was paid to the incumbents over the past year? Please see response to Question No.7

92 What are the incumbentâ??s rates for each placement level? Please see response to Question No.1

QUESTION_NBR QUESTION_TEXT ANSWER_TEXT

93 Does the State have any pain points you would like to alleviate with a new vendor? Information not pertinent to vendors ability to propose.

94 How many vendors do you anticipate to award? Please see response to Question No. 3

95 If you intend to award contracts to multiple vendors, will vendors be competing for market share?

How are the placement volumes determined? Please see response to Question No. 31

96 What is the liquidation rate by line of business after 365 days? Please see response to Question No. 7

97 What are the current and expected volumes? This information is unknown at this time.

98 After placement, how long are accounts typically held by the agency? The State prefers that the vendor suggests the time period based on the type(s) of account.

99 What is the average account balance? Please see response to Question No. 44

100 What is the expected forward flow? Please see response to Question No. 59

What determines a primary placement? Is it the length of time the account has been charged off (ex: 0-12 months) or is it the number of times the account has been placed with an agency? How are the Secondary placements and Tertiary Placements defined?

First placement- The initial assignment to a vendor. Second placement- The reassignment of a debt to a second collection agency after the first agency failed to collect the money. Third placement- The reassignment of a debt to a third collection agency after the first and the second agency failed to collect the money.

102 What is the total dollar value of accounts referred to the Controllerâ??s Office for collection in 2024 (approximately 7,500 accounts)? Approximately $23 million dollars were referred to the SCO for collection in 2024.

103 How many legal placements were issued over the last year? Approximately 2% of the accounts referred to the vendor are legal placements.

On the Cost Schedule Attachment it states that â??The Controllerâ??s Office will also negotiate with the vendor for legal placements and for specialized servicesâ?? Should we provide a vendor fee for legal placements with our proposal?

Yes, vendors are encouraged to submit their proposal for legal placements.

What is the total dollar value by debt type for 2024? (i.e. Tuition Fees, Administrative Fines, Assessments, Permits, Application Fees, Inspection Fees, Supervision Fees, Health Insurance Premiums, Business Licenses Fees, Payroll Overpayments, NSF Checks, and Taxes.)

Information not pertinent to vendors ability to propose.

What is the total value of account by placement level, (Primary, Secondary, Tertiary) for 2024?

May vendors be awarded to collect on all placement levels?

a) At this time the information is not available

b) If the vendor is interested in accepting secondary and tertiary placements then may want to include fee proposals for these placements in their response.

107 What is the current backlog in terms of number of accounts, account debt type, and total dollar value? Information not pertinent to vendors ability to propose.

108 Is the $1 Billion mentioned in RFQ section 2.4.2 included in that backlog? Only one part of the 1 billion dollars has been referred to the SCO for collections.

109 How will the $1Billion in backlog be distributed among the awarded vendors? Please see response to Question No. 108

110 Over the last year, what was the total dollar amount of debt offset by the Federal Treasury offset program? None.

111 What are the names of the agencies that provide accounts under this contract? Please see response to Question No. 38

112 Are subcontractors required, if yes is there a percentage utilization goal? ` No. Vendors are encouraged to submit their proposal if they are planning to use subcontractors.

For the Technical Proposal item F. Scope of work, should the vendor respond to each line item?

If yes, several items may just require an acknowledgement or agreement, does the State deem that an acceptable answer?

Yes.

114 Can agents work remotely in the U.S.? Vendors are encouraged to submit their proposal to show their process to collect accounts.

115 Does the State allow installation payment plans and settlements with approval? Yes.

QUESTION_NBR QUESTION_TEXT ANSWER_TEXT

116 What metrics are monitored through the Performance Plan? The SCO and selected vendor will jointly develop a Performance Plan.

117 Should insurance certificates be provided with our proposal? Insurance certificates may be provided, but are only verified pending award of contract.

If a vendor elects to propose the optional forensic accounting/investigation services, how should this be reflected in the cost proposal? Is the expectation that any forensic work would be compensated purely via the contingency fee, or can a different pricing structure be proposed for the forensic portion (for example, an hourly rate or fixed fee for forensic analysis)?

The Forensic Services portion of the bid is optional. If a vendor intends to submit on Forensic portion then the vendor must submit the fee structure for this portion. Vendors may propose on all or part of the services the State is seeking.

he RFQ states vendors do not have to propose the forensic portion of the scope. If a vendor chooses not to include forensic investigative services in our proposal, will this omission negatively affect our evaluation for the main debt collection services?

No. It will not affect. Vendor can bit for the rest of the scope.

The scope requires a designated lead attorney licensed in Nevada with 5+ years of experience.

Is it acceptable to satisfy this by partnering with an external Nevada law firm and naming one of their senior attorneys as our lead attorney for this contract, or does the attorney need to be an in-house employee of the vendor?

It is acceptable to satisfy this by partnering with an external Nevada law firm and naming one of their senior attorneys as our lead attorney for this contract.

121 Please confirm that the Reference Questionnaire is to be filled out by the reference person and submitted directly to the State contact? Confirmed.

122 Instead of the Reference Questionnaires may we provide client reference letters? Vendors are encoraged to provide their best response.

123 May we provide a cover letter for the technical proposal? Yes

124 If we provide sample letters, reports, etc., should those be included in Section G of the Technical Proposal? Yes

125 Are digital communication allowed such as email, text, digital letters, chat, etc.? Please see response to Question No. 13

126 The retention period is defined as a minimum of three (3) years and five (5) if federal funds are used for the contract. Will federal funds be used? One or two agencies may have federal fund receivable.

This section provides the State with the unilateral right to terminate for convenience upon 30 daysâ?? notice. Can the provision related to termination upon 30 daysâ?? notice be made mutual?

The state does not engage in contract negotitions via the Q&A session of a solicitation.

128 SCO fees are to be added prior to adding the collection fee. Is the collection fee calculated from

(a) the Amount Placed fee, or (b) the Amount Placed fee plus SCO fee? Cost Schedule Attachment illustrates the fee calculation. See Table No. 4

129 Is the selected vendor responsible for removing credit bureau reporting or just reporting on it? Both. Vendors are encouraged to submit their proposal for the time period to report the accounts to the Credit Bureaus.

130 Please provide a breakdown of the portfolio by debt type, including the stratification of accounts and the average balance across the portfolio. At this time, we are unable to break down the portfolio by debt type and average balance.

Please confirm that if the fee generated on a single debt type exceeds $50,000, the agency will only receive $50,000. Is that accurate, or is it for a single payment? Please expand on the provided information.

Cost Schedule Attachment illustrates the fee calculation. See Tables No. 3 and 4. Payments on the contract will be based on the percentage of the funds collected.

132 Are these sections supposed to be one question/prompt? N/A

The use of letter vendors (print and mail) and skip tracing vendors is commonplace in the collection industry. For the purposes of this procurement, does the State consider these vendors to be subcontractors?

See sections 8.7 of the RFP for the defoination of Subcontratcors.

Interim profit and loss statements and balance sheets are not available until November. In the interim, would the State accept the last three full years of (a) profit and loss statements and (b) balance sheets? Yes

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