04 ATTACHMENT 4 PERFORMANCE WORK STATEMENT for STARBASE SLO.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

STARBASE San Luis Obispo (SB SLO) Janitorial Services

29 July 2025

1.0 General:

1.1 Scope: This is a non-personal services Contract. The contractor shall provide all management, supervision, personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Janitorial Services, as defined in this PWS.

1.1.1 Objectives: Ensures Cleanliness – Maintain a high standard of cleanliness in

Administration Office, Office Rooms, Lobby, Female and Male Lobby Restrooms, Classrooms, and Walkways around buildings.

1.1.2 Promote employee health and well-being – Provide a clean and sanitary environment to improve employee comfort and reduce illness-related absences

1.1.3 Ensure safety and compliance – Keep floors clean and dry to prevent slips and falls and follow industry safety regulations.

1.1.4 Waste management – Efficiently handle trash disposal.

1.1.5 Restroom cleanliness and stocking – Ensure restrooms are well maintained, sanitary, and stocked with essential supplies.

1.1.6 Professional and responsive service – Janitorial staff to provide timely, efficient, and discreet cleaning services without disrupting workflow.

1.2 Background: This Performance Work Statement is for Janitorial Cleaning Services for SB SLO 706 & 703 Ventura Ave . The approximate square footage of BLDG 706 is 600 sq ft: Main Office – 400 sq ft; Lobby – 150 sq ft; storage room – 50 sq ft BLDG 703 is 1200 sq ft: Classroom A – 525 sq ft; Classroom B – 525 sq ft; Male Bathroom – 50 sq ft; Female Bathroom – 50 sq ft; Lobby – 50 sq ft

1.3 Period of Performance (PoP): The Period of Performance shall be for one 12-month base period and one 12-month option year.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services on the Camp San Luis Obispo, in San Luis Obispo, CA 93405. The address on base that the services will be performed at is 706 & 703 Ventura Ave between the hours of 3:00pm - 4:30pm on Monday, Wednesday and Fridays, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contract employees shall always carry proper identification with them and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders for the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day

1.4.2.6 Independence Day

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day

In addition, the contractor shall not perform services on these days:

1.4.2.12 Cesar Chavez Day 31 March 2025 & 2026

1.4.2.13 Day after Thanksgiving Day

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after the contract award.

After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1. For contractors requiring a Common Access Card (CAC): Contractor does not require a CAC.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR/KO within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website:

https://jko.jten.mil/courses/AT-level1/launch.html.

https://jko.jten.mil/courses/AT-level1/launch.html

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of the contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR/KO, within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR/KO within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm .

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

https://securityawareness.usalearning.gov/opsec/index.htm

1.4.6.1 Key Control. NOTE: All references for keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized people. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR/KO.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, in its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any person other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit the entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.7 Special Qualifications: All Contractor Employees shall be Legal U.S. Residents: The Contractor shall immediately remove any employee that is not a legal U.S. resident.

Contractor employees shall be able to communicate clearly in the English language.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve the outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The CM shall work through the COR/KO, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: The Contractor Personnel will be required to obtain and wear badge/ lanyard in the performance of this contract. All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.12 Contractor Travel (RESERVED)

1.4.13 Data Rights (RESERVED)

1.4.14 Organizational Conflicts of Interest (OCI): Reserved - The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participating in subsequent contracted requirements which may be affected by the OCI.

1.4.14.1 Contractor Hiring Restrictions: The Contractor shall not hire or subcontract with off-duty or former Government employee(s) whose employment would result in a conflict with AR 600-50, Standards of Conduct.

1.4.15 Phase In / Phase Out Periods To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 5-day phase-in/ phase-out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence the full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DSCA Defense Counterintelligence and Security Agency FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SCR Service Contract Reporting SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government shall provide the workspace where the custodial service is to be performed and storage area for cleaning supplies.

3.2 Materials: NONE

3.3 Equipment: NONE

3.4 Services:

3.4.1 Refuse Services: The Government will provide refuse and recycling collection services. Refuse and recycling containers are located near the buildings.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): The Contractor shall be required to provide their own buckets, mops, squirt bottles, scrubbing pads, rags, wet floor caution signs, bleach, toilet / urinal disinfectant, glass cleaner solution, toilet brushes, vacuums and any other supportive tools and equipment.

These items will be purchased at the contractors’ expense and the government will not reimburse the contractor for those items. The Contractor's property shall be operational as intended by the manufacturer, and be safe, clean, and suitable for use on a military installation. All Contractor-furnished property and equipment are always subject to KO inspection.

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2. Equipment: The Contractor shall provide all parts, tools, materials, and any other items to include but not limited to paper towels, cleaning cloths, toilet paper, and toilet cakes required to perform all Contract requirements in accordance with requirements in the PWS.

4.2.1 Vehicles: The Contractor shall remove all vehicles, trailers, and equipment from the facility/installation at the end of each workday, unless otherwise directed by the KO.

The company name shall be displayed on each of the Contractor’s vehicles and trailers in a manner and size that is clearly visible. All vehicles and trailers shall display a valid State license plate and meet current State vehicle registration requirements. If vehicle placards are used, they will be displayed on the front vehicle dashboard facing outward.

Contractor vehicles shall be easily identified.

4.3 Contractor Security Clearance: NONE

5.0 Requirements: The contractor shall:

5.0.1 Annual Cleaning Schedule: The Contractor is required to submit to the COR & KO within thirty (30) days after the start of the contract, an annual schedule of all daily and periodic cleaning which includes dates and areas to be cleaned. This schedule must be updated annually or upon a significant change to the building to reflect adjustments in building population, new construction and/or building improvements.

5.0.2 Daily Work Report: Upon completions of each workday the Contractor shall submit a work report to the COR. The Daily Report should include but not limited to:

5.0.2.1 A status of all scheduled periodic or project work. It should compare the completion of planned tasks with the Annual Cleaning Schedule.

5.0.2.2 Response to all unscheduled request, either COR or occupant initiated for that today.

5.0.2.3 Safety and security incidents, any incidents involving the Contractor’s staff or the building occupants.

5.0.2.4 Information on the Contractors Management Staffing for the day, are the managers on leave, in training, or attending an off-site meeting?

5.0.2.5 Problems or barriers to the completion of the days scheduled task. Also reporting any damages to the building or Contractor’s equipment. Also included should be any areas of concern needing to be brought to the COR’s attention.

5.0.2.6 A summary of the Quality Control Issues for that day.

5.0.2.7 Dangerous Conditions: Immediately report hazardous conditions and items in need of repair to the COR and/ or otherwise designated personnel. Items to be reported, include but are not limited to: flickering or burned out lights; falling or stained ceiling tiles, broken windows glass, door glass or partition glass; leaking faucets, urinals, toilets and flush valves; broken toilets, sinks urinals and water fountains, loose and broken door locks, door closers, door knobs and door latch keepers; torn carpeting;

loose threshold plates and reducing strips; broken floor tiles; and decaying or broken hard floor surfaces. Written deficiency reports shall be given to the COR, or orally when emergencies exist. Fires shall be reported using the building’s fire alarm system.

5.0.2.8 Lost and Found Property: It is the responsibility of the Contractor to ensure that all items of possible personal or monetary value found by the Contractor’s employees are turned into the COR’s and/or CD4 Office immediately.

5.0.2.9 Regularly Scheduled Services: Regularly scheduled cleaning will occur in frequency and areas IAW TE 4. Tasks required to deliver quality custodial services in a timely manner for scheduled general cleaning substantially conform to nationally recognized standards IAW 40 CFR § 102-74.35. The common standards set forth are from the International Sanitary Supply Association (ISSA), Cleaning Industry Management Standard (CIMS), American National Standards Institute /Institute of Inspection Cleaning and Restoration Certification (ANSI/IICRC) - Standard for Professional Cleaning of Textile Floor Coverings S100 and ANSI/IICRC - Standard for

Professional Inspection of Hard Surface Floor Coverings S220. Furniture or other equipment moved while performing basic services shall be returned to their original position. These works include, but are not limited to, the following: cleaning restrooms, removing trash/emptying recycle bins, vacuuming, spot cleaning carpet, sweeping, mopping, dusting, and other associated work as directed by the COR.

5.1 Clean BLDG 706 and 703 three (3) times a week.

5.1.1 Interior and Exterior of Buildings 706 & 703

5.1.2 Exterior: The Contractor will be responsible for performing exterior services three

(3) times per week.

5.1.2.1 Concrete: The Contractor shall hose down concrete surfaces and ensure that they will be free of litter, debris, dust, dirt, mulch, rocks, and other foreign matter. Any mulch or rocks that are on concrete surfaces will be swept to the appropriate location.

5.1.2.2 Metal Picnic Tables/Benches: All metal picnic tables and benches must be hosed down and thoroughly disinfected. Any defective and/or damages to the tables or benches must be reported to the Office Manager immediately. The Contractor shall keep the premises clear of litter and debris.

5.1.2.3 Trash and Recycle Receptacles: All trash bins and recycle bins must be collected and disposed of in the allocated bins. The Contractor must replace all liners with new liners. If the receptacles become soiled with food or drinks, the Contractor shall hose down the exterior of the receptacle.

5.2 Interior: Contractor shall clean two classrooms, two restrooms, two lobby areas, break room, staff offices, and staff seating area, that will include sweeping, mopping floor with waterless solution cleaner, vacuuming the floors, and disinfecting restroom sinks, and toilets as deemed applicable. Computer desktops shall be cleaned without using direct fluid applied to them. Instead, the cleaning solvent should be applied to a rag/cloth, then the rag/cloth used to clean the tops of the desk (See Attachment #1 for illustrations of the desktops).The contractor shall dust office furniture.

5.3 High Touch Areas: The Contractor shall disinfect all drinking fountains and door handles. All metal surfaces, drains, refrigerator handles, orifices, desks, light switches, exterior of the microwave, handles on the refrigerator, breakroom table, surfaces of sinks, toilets, urinals, plumbing fixtures, soap dispensers, doors, walls, partitions, stall doors, and entry doors shall be completely disinfected and cleaned. The exterior of the drinking fountains and door handles shall be free of dirt, smudges, streaks, and scale build-up.

5.4 All floors shall have a clean uniform appearance free from dirt, debris, dust, scuffmarks, heel marks, stains and other foreign matters to include the baseboards, edges, and corners to be thoroughly free of webs, stains, soil, and other foreign matter.

Moveable items (chairs, trash receptacles, all easily moved items) shall be moved to access the floor surface (to sweep, damp mop, and vacuum) underneath these items.

Moved items shall be returned to their original position after cleaning.

5.5 All trash containers shall be emptied and returned to their original location.

Contractors shall use plastic liners in all trash receptacles. The trash shall be deposited in the nearest outside trash collection container and ensure that no spills or fluids or trash remain behind. Trash receptacles shall be clean and free of odors.

5.6 Clean all interior glass, including glass on doors, windows, or walls when needed or requested by the Contracting Officer.

5.7 Clean all interior entrance floor mats and mat wells.

5.8 Solid Waste Collection and Removal. The Contractor shall collect and dispose of all trash from all eligible waste receptacles, to include wastebaskets and other trash containers.

•The Contractor shall remove any debris stacked near/beside waste receptacles.

•The Contractor shall provide and replace plastic can liners during each scheduled cleaning.

•All solid waste collected for disposal or diversion from the landfill shall be placed in appropriately marked collection containers (e.g. dumpsters) located outside near the buildings.

•The Contractor shall not contaminate segregated recyclables with refuse or any other debris.

•Waste receptacles shall be left empty, clean, free of foreign matter, and free of odors.

•The Contractor shall ensure no trash is spilled during removal or remaining after operations.

5.11.1 Cleaning Solutions Requirements

• Products for cleaning the carpet shall be an approved pre-spray, in-tank, or spotter, approved by The Carpet and Rug Institute’s Seal of Approval - Solution (http://www.carpet-rug.org).

• All SDS sheets on products to be provided and in compliance with product requirements (e.g., EPA, CDC, NIH, APHC)

• Carpet Manufacturers recommendations.

• All wastewaters shall be disposed of properly in a sanitary sewer.

5.11.1.1 Disinfectants. The Contractor shall use EPA-registered disinfection products that are effective against the greatest spectrum of fungi, viruses, and bacteria, including MRSA. Refer to the EPA’s List H for products registered as effective against MRSA, available at https://www.epa.gov/pesticide-registration/selected-epa-registered-disinfectants.

https://www.epa.gov/pesticide-registration/selected-epa-registered-disinfectants https://www.epa.gov/pesticide-registration/selected-epa-registered-disinfectants

5.11.2 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used. Chemical air fresheners are not permitted. Cleaning products for use in the facilities shall be approved by the local preventative medicine manager through the COR.

•Once initial cleaning products are approved for use, the Contractor shall submit for approval any new or substitute products along with the related SDS (Submittal).

•The Contractor shall keep an ongoing log (with attached SDSs, as required) which details all materials and supplies currently in use, all materials and supplies that remain but are no longer used, and a list of materials and supplies stored in vehicles and/or storage containers/rooms/sites purchased in association with meeting the requirements of this PWS.

•The Contractor shall submit a list of monthly consumables and cleaning supplies (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.3, Deliverables Schedule, Deliverable, Cleaning Products Approval).

5.12 Dusting. The Contractor shall dust itemized visible surfaces, including both horizontal and vertical surfaces. Specified surfaces shall be free of dust, lint, cobwebs, and litter. Surfaces could include items such as tables, shelves, bookcases, storage lockers, cabinets, millwork, tops of low walls, window frames and sills, window blinds, drapes, handrails, pictures, clocks, window blinds, ceiling fans, equipment, and other real property items identified that are specific to a building, etc. up to a maximum of 10 feet.

5.12.1 Light Dusting. The Contractor shall dust all furniture, equipment, Venetian blinds, and all horizontal surfaces using only microfiber cloths without dusting agents to collect all dust from visible surfaces to include Low and High dusting areas both horizontal and Page 15 of 25 vertical surfaces from the floor level to a minimum height of approximately six (6) feet above the top of the floor surface. The Contractor shall not move personal items.

5.12.2 Heavy Dusting. Dusting using a dust removing agent appropriate to surface finish with a microfiber or more appropriate cloth to collect all dust from visible surfaces to include Low and High dusting areas both horizontal and vertical surfaces.

5.12.3 Dusting, Low Areas (under six (6) feet). The Contractor shall dust furniture, equipment, blinds, and horizontal and vertical surfaces above the top of the floor surface to a height of under six (6) feet defined as real property. The Contractor shall not move personal items while dusting.

5.12.4 Heavy Dusting High (over six (6) feet). The Contractor shall dust using a dust removing agent. High dusting includes all surfaces above six (6) feet up to ten (10) feet above the floor surface. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes, and equipment to include vending machines and other materials using a dust removing agent appropriate to surface finish with a microfiber or more appropriate cloth to collect all dust from visible surfaces to include Low and High dusting areas both horizontal and vertical surfaces.

5.13 Incidental Services: Incidental Services (Health-Related and Non-Health Related Services, Ad Hoc): The KO or COR will notify the Contractor of the requirement as soon as it is known. The Contractor shall provide Custodial Services for incidental cleaning required for unforeseen or emergency cleaning, outside of scheduled services, to be completed within four (4) hours from initial notification. Pricing for this unscheduled (Ad Hoc) service will be in accordance with pre-established unit prices stated in the contract under NTE Contract Line-Item Number. Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

5.13.1 Special Event Cleaning Services (Incidental Services). The Contractor shall provide Custodial Services for special events, which shall be outside of the established frequencies for custodial services as directed by the KO. The KO will notify the Contractor of the requirements as soon as they are known, but not less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks not less than four (4) hours prior to each event. However, when the special service cannot be accommodated within the scheduled maintenance, the price will be based on the not-to-exceed Contract Line-Item Number. Pricing for unscheduled service will be in accordance with the pre-established unit prices in the contract.

5.13.2 Non-Health Related Services, Ad Hoc (Incidental Services): The KO or COR will notify the Contractor of the requirement as soon as it is known. The Contractor shall provide custodial services for incidental cleaning required for unforeseen cleaning, outside of scheduled services, to be completed within four (4) hours from initial notification. Pricing for this unscheduled (Ad Hoc) service will be in accordance with pre-established unit prices stated in the contract under not-to-exceed (NTE) CLIN.

Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

5.13.3 Emergencies [Health-Related Services, Ad Hoc (Incidental Services, e.g., clogged toilet/drain that has spilled over, major soiled spot on the carpet that requires immediate attention, leaks, and odors etc.)]: Unusual and out of the ordinary situations shall promptly be reported to the Contractor. The Contractor shall provide deep-cleaning and remediation-type cleaning services that eliminates the soils and organic material which can harbor pathogenic organisms. This deep cleaning shall also eliminate build-up and accumulation of sites which might enhance micro-organism growth and detract from the aesthetic quality of the healthcare environment and disinfects all surfaces. The deep cleaning and cleaning standards will be enhanced by the utilization of equipment and the most commercially acceptable cleaning chemicals and solutions, disinfectant detergents, and disinfectants to reduce the level of micro-organisms on all surfaces and to promote and provide the lowest possible infection risk for all employees, and visitors to the areas cleaned in this process. Pricing for unscheduled services will be in accordance with the pre-established (NTE) unit prices in the contract.

The DoD Guidebook for Service Contract Reporting in SAM, available on the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. The General Services Administration (GSA) has also posted additional guidance such as quick start guides, informational videos, and frequently asked questions, that can be accessed by going to https://sam.gov and searching the “HELP” section. The SAM Federal User Guide is also available in the “HELP” section for comprehensive instructions on navigating SAM. Contractors requiring assistance using SAM should contact the Federal Service Desk at https://www.fsd.gov.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar Defense Federal Acquisition

Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/in dex.html or https://www.acquisition.gov/dfars Federal Information Processing

Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors

(paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201 -2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program

(PSP)

04/03/2017 https://www.esd.whs.mil/Directives/issuances/dodm/

Homeland Security Presidential Directive (HSPD)-12

Policy for a Common Identification Standard for Federal Employees and

Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and

Civil Liberties Programs

01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce

Improvement Program

12/19/2005 (Change 4:

11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program

Operating Manual (NISPOM)

02/28/2006 (Change 2:

05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation

Procedures for Common Access Card

03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/A rmyDir.aspx https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr https://www.fsd.gov/ https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.esd.whs.mil/Directives/issuances/dodd/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://armypubs.army.mil/ProductMaps/PubForm/ArmyDir.aspx https://armypubs.army.mil/ProductMaps/PubForm/ArmyDir.aspx

Credentialing and Installation Access for Uncleared Contractors

AR 25-2

Information Assurance

04/04/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 530-1

Operations Security

09/26/2014 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 525-13

Antiterrorism

12/09/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

Form Date Website I-9

Employment Eligibility Verification 10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security Agreement

Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001- 0499.htm

DD 250

Material Inspection and Receiving

Report

Aug 2000 https://www.esd.whs.mil/Directives/forms/dd0001_0499/

7.0 Technical Exhibits/Attachments:

7.1 ATTACHMENT/TECHNICAL EXHIBIT 1: Performance Requirements Summary (PRS)

7.2 ATTACHMENT/TECHNICAL EXHIBIT 2: Deliverables Schedule

7.3 ATTACHMENT #1: 5.2 Computer Desktop Cleaning

http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx https://www.uscis.gov/sites/default/files/files/form/i-9.pdf http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm https://www.esd.whs.mil/Directives/forms/dd0001_0499/

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance Objective

Performance Standard Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

5.1 Clean BLDGs

706 & 703

The contractor shall clean and disinfect BLDGs 706 & 703 three

(3) times a week so that the area is free from dirt, debris, dust, scuff marks, heel marks, stains and other matter

95% Periodic inspection of KO or

COR

5.1.2 Clean Exterior Areas

BLDGs 706 & 703

The contractor will be responsible for performing exterior services three (3) times per week

95% Periodic inspection of KO or

COR

5.1.2.1 Clean

Concrete surface BLDGs 706 & 703

The contractor shall hose down concrete surfaces and ensure that they will be free of litter, debris, dust, dirt, mulch, rocks, and other foreign matter three (3) times a week.

95% Periodic inspection of KO or

COR

5.1.2.2 Clean Metal

Picnic

Tables/Benches BLDGs 706 & 703

The contractor shall ensure all metal picnic tables and benches must be hosed down and thoroughly disinfected. three (3) times a week. Any defective and/or damages to the tables or benches must be reported to the

Office Manager immediately

95% Periodic inspection of KO or

COR

5.1.2.3 Proper use

of Trash and

Recycle Receptacles BLDGs

706 & 703

The contractor shall ensure all trash bins and recycle bins must be collected and disposed of in the allocated bins three (3) times a week.

99% Periodic inspection of KO or

COR

5.2 Clean Interior of

BLDGs 706 & 703

Contractor shall clean two classrooms, two restrooms, two lobby areas, a break room, staff offices, and a staff seating area three (3) times a week.

95% Periodic inspection of KO or

COR

5.3 Clean High

Touch Areas BLDGs

706 & 703

The Contractor shall disinfect all high touch areas three (3) times a week.

99% Periodic inspection of KO or

COR

5.4 Clean floors BLDGs

706 & 703

All floors shall have a clean uniform appearance three (3) times a week .

95% Periodic inspection of KO or

COR

5.5 Proper use of

trash containers

BLDGs 706 & 703

The contractor shall ensure trash containers are emptied and returned to their original location

99% Periodic inspection of KO or

COR

and be clean and free of odors three (3) times a week

5.6 Clean all interior

glass

BLDGs 706 & 703

The contract shall clean all interior glass, including glass on doors, windows, or walls when needed.

95% Periodic inspection of KO or

COR

5.7 Clean all interior

entrance floor mats and mat wells BLDGs 706 & 703

The contractor shall ensure the floors are clean, free of all litter soil and dirt. Clean floor mats shall be free of all visible lint, soil, and any foreign matter three (3) times a week

99% Periodic inspection of KO or

COR

5.12 Dustin BLDGs

706 & 703

Contractor shall dust weekly 95% Periodic inspection of KO or

COR

5.13 Incidental

BLDGs 706 & 703

Contractor shall clean/supply as needed

95% Periodic inspection of KO or

COR

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.3 Quality

Control Plan

15 days after award 1 Electronic Submission

COR/KO

1.4.5.3 AT Level 1

Awareness Training

Certificates

Provide within 30 calendar days after employee completes training.

1 Electronic Submission

COR/KO

1.4.5.4 iWATCH Training Certificates

Provide within 30 calendar days after employee completes training.

1 Electronic Submission

COR/KO

1.4.5.11 OPSEC

Training Certificates

Provide within 30 calendar days after employee completes training.

1 Electronic Submission

COR/KO

5.0.1 Annual

Cleaning Schedule

Within 30 days after start of contract

1 Electronic Submission

COR/KO

5.0.2 Daily Work

report

Daily: Monday, Wednesday & Friday

1 Electronic Submission

COR/KO

5.0.2.6 Quality

Control Summary

Daily 1 Electronic Submission

COR/KO

5.0.2.7 Dangerous

Conditions Report

Upon Discovery 1 Electronic Submission

COR/KO

5.11.2 Cleaning

Products list for

Approval

Prior to use in facility 1 Electronic Submission

COR/KO

ATTACHMENT #1

5.2 COMPUTER DESKTOP ILLUSTRATIONS