Revised PWS Laundry Cleaning Services 2026.pdf

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY CLEANING SERVICES

FA4800-26-X-XXXX

Fort Eustis Joint Base Langley-Eustis, VA

Revision 1

5 MAY 2026

TABLE OF CONTENTS

1.0 SCOPE OF WORK

2.0 DESCRIPTION OF SERVICES

3.0 GENERAL INFORMATION

4.0 SERVICES SUMMARY

5.0 GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND

SERVICES

APPENDIX A – ACRONYMS AND DEFINITIONS

APPENDIX B – APPLICABLE ATTACHMENTS AND FORMS

1.0 SCOPE OF WORK. The contractor shall provide all management, transportation, tools, supplies, equipment, and labor necessary to perform Laundry Cleaning Services of Bulk Linens and Organizational Clothing and Individual Equipment (OCIE) except as described in Section 5.1. Government Furnished Property and Services. The contractor shall schedule, deliver, and pick-up all products described as Government Furnished Property at the government’s site. The contractor shall receive, account for, process and return all laundry products to the government. The contractor shall establish and maintain a system of records to quantify all work performed as required by this contract. The contractor shall provide monthly Workload Summary reports by the third workday of each month for all work performed to the Contracting Officer’s Representative (COR). Additionally, the contractor shall operate a Laundry Distribution Point and Delivery Service for Joint Base Langley-Eustis, VA (JBLE).

2.0 DESCRIPTION OF SERVICES. The contractor shall provide a 72-hour turn-around service (3 workdays) upon receipt of laundry products. The contractor shall turn-in and pick-up laundry products 3 days a week Monday, Tuesday, and Thursday. Process and record the laundry items monthly on the document described in Appendix B, Attachment 3, Workload Data.

2.1. Semi-Annual Inspection. The contractor shall be responsible for ensuring scales are maintained in serviceable condition. The contractor shall have the scale located in the distribution point calibrated semi-annually and repaired/adjusted as required, at contractor expense, to meet contract requirements. The contractor shall provide disposal gloves for the handling of soiled linen. The contractor shall provide documentation of the inspection date of semi-annually calibration and submit it to the COR.

2.2. Customer Distribution Point Operations. The contractor shall operate the laundry distribution point for bulk laundry for organizations/activities stationed at Joint Base Langley- Eustis, VA. The customer service distribution point is located at Ft Eustis Distribution Point, Bldg. 1608 and hours shall be Monday through Friday, 0730 to 1600 hours, for receipt and issue of laundry at the distribution point.

2.3. Receiving. The contractor shall receive laundry and OCIE as listed in Appendix B, Attachment 1. The Contractor shall separate by item, verify number of pieces, weigh items, and complete delivery ticket DA Form 1974 for delivery to the facility for processing within one (1) workday of receipt of items from authorized customers listed in Appendix B, Attachment 2, Laundry Customers. The Contractor shall have two (2) workdays to clean laundry and OCIE items. Cleaned items will be returned within 72 hours to the distribution point at JBLE.

2.3.1. Mark and Classify. The contractor shall verify the number of pieces, inspect each piece for serviceability, separate and identify items from Laundry List below and material content.

2.3.1.1. Sorting, Counting and Weighing. The contractor shall sort, count, and weigh all items prior to release to facility for processing and again upon return from facility. The contractor shall separate and receive contaminated items (items soiled with blood or bodily fluids) in sealed bags and weigh bags prior to release to the facility for processing, and upon return from the facility.

The contractor shall be responsible for ensuring scales are maintained in serviceable condition.

Sleeping bags will have a limit not to exceed 300 Sleeping bags a month to be laundered.

The contractor shall have the scale located in the distribution point calibrated within 90 days of the award and semi-annually based on contract year and repaired/adjusted as required, at contractor expense, to meet contract requirements. The contractor shall provide disposal gloves for the handling of soiled linen. The contractor shall provide documentation of the inspection date of semi-annually calibration and submit it to the COR.

2.3.1.2. Wrap and Tie. The contractor shall wrap and tie items prior to customer pickup or delivery to customer if items become unwrapped or untied while in transit or while in the custody of the contractor. Sleeping bags is the exception, which need to be delivered flat.

2.3.1.2.1. Direct Exchange (DX) Service. The contractor shall operate a DX and salvage linen collection program for sheets, mattress covers, pillows, pillowcases, mattress pads, and blankets.

2.3.1.2.2. Delivery Service. The contractor shall provide pick-up and delivery services on Monday’s, Tuesday’s, and Thursday’s between the JBLE distribution point (Bldg. 1608 on Ft Eustis) and the facility.

2.3.1.2.3. Records Management and Accountability. The contractor shall provide a workload summary (Appendix B, Attachment 3) to the COR monthly, maintain accountability of all Government Furnished Property linens as listed in Appendix B, Attachment 1.

2.3.1.3. Consumable Supplies. The contractor shall provide expendable laundry supplies such as bins, tables etc. to facilitate the laundry facility. Contractor purchases shall be made using the contractor’s purchasing system.

2.4. Pickup and Delivery. The contractor shall provide pick-up and delivery service to and from contractor’s facility. The contractor shall be required to segregate, count, and obtain necessary documentation for items picked up or delivered.

2.5. Receiving, Marking and Classifying. Unless otherwise stated, procedures used for receiving, marking and classifying shall be conducted by the contractor in such a manner as to ensure proper processing and return of all items to the government. Pillowcases, sheets, blankets, mattress covers, and other organizational items received may be intermingled and processed.

Items determined unserviceable by laundry custodian shall not be accepted by the contractor.

2.5.1. Materials for Packaging. General packing and preservation is a method of accepted commercial practice of bundling, wrapping and/or otherwise covering finished garments and fabrics to the extent necessary to adequately protect articles from the time finished in facility until delivered to the user. Finished work will be neatly folded as commercially prescribed for each particular item. Work will be carefully stacked, wrapped, tied, and/or covered in such a manner that will preserve and assure sanitary conditions of the finished work during all phases of handling and transit.

9521589_Army Cross-Out

9521589_Army Inserted Text With the exception of sleeping bags that are laundered and should be flat on delivery

2.5.2. Wrapping Material for Folded Work. Wrapping will be plastic of not less than .005 gauge. Twine used to tie will be of sufficient weight to hold commercial laundry bundles for ease of handling during normal pickup and delivery operations.

2.6. Organization. Contractor shall establish a method for proper identification of the types of articles to be laundered. Laundry articles in the quantities stated on DA Form 1974 shall be properly packaged by types of articles and in the quantities required.

2.7. Quality Standards. The contractor shall process all laundry as specified herein and in accordance with the quality standards stated below.

2.7.1. All soil, spots, and stains are removed during processing.

2.7.2. Each item is clean, thoroughly dry, and free of lint.

2.7.3. White fabrics are white, and free of yellow or gray tints or other unsightly appearance.

Colors are bright and clear.

2.7.4. Articles are free of objectionable odors.

2.7.5. No trace of washroom supplies is left in fabrics.

2.7.6. Shrinkage is not more than “normal” shrinkage (approximately 1%).

2.7.7. Tumbled work such as blankets and mattress covers, are completely dry and soft.

2.7.8. Items processed on flatwork ironers, such as sheets and pillowcases, must be machine finished (ironed) so that the surfaces are smooth and without rough-dry spots, wrinkles, or bias-stretch.

2.8. Organizational Bulk Laundry.

2.8.1. Organizational soiled laundry will be delivered to the contractor on a daily basis (Monday through Friday), excluding holidays. Ready items (that have completed the 72-hour service) will be picked up from the contractor on a daily basis (Monday through Friday), excluding holidays.

2.8.2. Carts for transporting organizational soiled laundry shall be provided by the contractor.

Separate carts will be used to store and transport clean and soiled linen. Contractor shall provide a minimum of 30 carts to facilitate the amount of laundry coming in and out.

2.8.3. Items being delivered will be counted in the presence of government representatives and contractor representative and an agreement reached on the number count before the totals are permanently affixed to the DA Form 1974, Laundry List (Organizational). Both attesting parties shall authenticate the laundry list as being correct and duplicate copies shall be furnished both parties.

2.8.4. The contractor shall be liable for return of the number and kind of articles furnished for service under this contract.

2.9. Delivery Tickets. DA Form 1974, Laundry List (Organization) shall be the only authorized receiving/issuing document used for FT Eustis laundry services. This form will be prepared in triplicate by the authorized government representative and provided to the contractor at the time of drop off. The quantities therein shall be verified at time of contractor’s receipt of articles to be laundered (except blood-stained and contaminated items). The form shall be signed by the contractor (Receiver) and an authorized government representative (Delivered by). The authorized government representative will retain the original copy. The contractor shall provide the government with the pink copy and retain the yellow copy for his files. After processing of clean laundry, the original copy of the DA Form 1974 shall be dated and signed by both the contractor (Shipper) and an authorized government representative (Receiver) as verification of services performed and confirmation of receipt of all items.

2.10. Monthly Workload Summary

2.10.1. The contractor shall furnish monthly workload summary reports to the Contracting Officer or the COR as identified in Appendix B, Attachment 3. The contractor may use the sample format shown in Appendix B, Attachment 3 or a similar format as approved by the Contracting Officer. However, the report shall contain the information items shown in Appendix B, Attachment 4 as a minimum.

2.10.2. Common Output Levels of Support (COLS). The contractor shall provide COLS data quarterly to the LRS Supply Advisor for input to the Cost and Performance Visibility Framework (CPVF) data base system. The report shall contain the information items shown in the following table.

Sample COLS Report COLS Report - Laundry and Dry Cleaning

COLs Number

Period Category Function Metric Number

Standard Desc.

Standard Metric Percent

Performance Count

Question

Performance Base

Question

References Notes Changes

0.2.1 FY2024 Logistics

Services

Laundry and Dry Cleaning

1 Provide Laundry and Dry Cleaning Services

98% of the time laundry items are made available in 3 working days

100% What is the number of times laundry items were made available in three working days in this quarter?

What is the number of times laundry items were received in this quarter?

DD Form

N

0.2.2 FY2024 Logistics

Services

Dry Cleaning

2 Provide Dry

Cleaning Services

N/A Dry Cleaning services are not available

2.11. Deliverables

Schedule of Deliverables Item Due Date

Delivery Tickets Daily/ Upon pick-up and delivery

Current Employee Listing NLT 10 business days after contract award and upon change in personnel

Monthly Workload Summary Monthly/3rd workday of the month

Common Output Levels of Support (COLS) Quarterly/ Upon notification

Contract Manager As-required/ Within 15 Working Days Contractors Quality Control Plan (QCP) If applicable, include the Mission- Essential Contractor Services Plan in the

QCP

NLT 10 business days after contract award

3.0. GENERAL INFORMATION.

3.1. Hours of Operation. The hours of operation are 0730 to 1600 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays. The contractor shall display a listing of services available and hours of operation associated with this contract.

3.1.1. Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

3.1.2. Federal Holidays. Except as otherwise specified, the government will not schedule turn-in or pick up of laundry products on legal holidays. Deliveries scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be planned as soon as possible after reopening of the base.

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Juneteenth – 19 June Independence Day - 4 July

9521589_Army Cross-Out

Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

3.1.2.1. If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

3.2. Essential Contractor Service. The Government has identified all or a portion of the contractor services performed under this contract as essential contractor services in support of mission essential functions. The Laundry Cleaning Services of Bulk Lines and Organizational Clothing and Individual Equipment (OCIE) is considered essential.

3.2.1. Contingency Plans and Procedures. The government establishes contingency plans and contingency training missions to support mobilization or a national emergency, or to augment local government in the event of national disasters. The contractor’s proposal shall include plans and procedures to meet the government’s requirements for contingencies. The contractor shall prepare and submit to the Contracting Officer for approval, clear and concise plans to meet any new requirements and, extended work hours. The contractor shall implement contingency plans, continue normal work and expand contractor performance for contingencies such as:

3.2.2. A sudden build-up of military forces in preparation for war, police action, international crisis, etc.

3.2.3. A natural disaster which impacts upon either the government’s ability or contractor’s ability to perform.

3.2.4. Civil disturbances (e.g. riots, mass demonstrations, etc.)

3.2.5. Local government emergencies such as accidents, fires; etc. In all cases, the contractor shall assume the Army cannot provide any supplemental support to the contractor and will continue to need the same level of support under the contract.

3.2.6. Labor strikes which impact upon either the government’s ability or contractor’s ability to perform.

3.3. English Language Requirement. Contractor personnel shall read, understand, speak and write English fluently.

3.4. Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty.

These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer. The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1. The contract manager or alternate shall be available within two (2) hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues or concerns.

3.4.2. If the primary point of contact should change, the contractor shall, within 15 calendar days of the change, notify the CO in writing. Also, the contractor shall provide a list with names, addresses and phone numbers of all personnel to be on site within 15 days of contract start date and update list as appropriate.

3.5. Communication. Contractor personnel shall maintain open and professional communication with government personnel at all times. Complaints validated by the COR shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.6. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene. Contractor personnel shall not wear clothing that is unsafe (i.e. torn or tattered shirts or pants) or un-presentable (i.e. cut off sleeveless shirts, pants with holes or pants hanging below the waist). This requirement also extends to contractor work areas. Jokes, calendars, bumper stickers or any other unofficial items, which do not convey a professional appearance and can be found offensive to others, shall not be displayed in any area.

3.7. Contractor Identification. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee.

Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name.

All e-mail address lines shall include CTR in the address line.

3.8. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DOD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.9. Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

3.9.1. Listing of Personnel. The contractor shall maintain a current listing of personnel. The list shall include the employee’s name, social security number and level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s security manager, the COR, and the CO. An updated listing shall be provided when an employee’s status or information changes. This listing needs to be provided at least 72 hours before Contract Personnel is going to access installation.

3.9.2. Temporary Base Access Passes. Not Required.

3.9.3. Pass and Identification. All prospective contractors shall undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property.

Limited access with escort may be granted (at the installation's discretion) for an interim period while investigations are being conducted. The 633d Security Forces Squadron or 733rd Security Force Squadron, as appropriate, will conduct background checks on all contractor personnel requiring access to the installation. IAW 18 USC 1382, the authority of the Installation Commander to control and deny a Contractor employee entry to all or part of the installation is absolute.

3.9.4. Employee clearance requirements. As a minimum, contractor personnel must be able to obtain and maintain a TIER 1, favorable suitability/fitness determination under 5 CFR 731 or equivalent. The Government will submit background investigations for positions that require a Common Access Card (CAC) and/or IT access only. Prior to CAC issuance, an FBI fingerprint check must be completed without adverse comment, and the T1 Investigation or equivalent must be initiated. CACs will not be issued before the fingerprint check results have been completed and the investigation has been opened/scheduled at Office of Personnel Management (OPM).

Contractor personnel receiving unfavorable T1 Investigations shall not be employed. The sponsoring Government agency will submit requests for investigation on AF Form 2583, Request for Personnel Security Action, at no additional cost to the contractor. The contractor shall comply with the requirements of DoDM 5200.02, AFM 16-1405 Personnel Security Program and AFI 33-119, Electronic Mail (E-Mail) Management and Use.

3.9.5. Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.9.6. Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

3.9.7. Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.9.8. The contractor shall provide safety controls and protection for the life and health of personnel and other persons and for the prevention of damage to property, materials, supplies and equipment. The contractor shall comply with all applicable federal, state and local requirements for protecting the safety of the contractor’s personnel, building occupants, facilities and the environment. The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements.

3.9.9. Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned.

3.10. Key Control. The contractor shall establish and implement key control procedures in the Quality Control Plan (QCP) to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government. Contractor personnel shall not use keys to open work areas for personnel other than contractor personnel engaged in performance of their duties, unless authorized by the Facility Security Officer (FSO) or Facility Manager.

3.10.1. Lost Keys. Lost keys shall be reported immediately to the CO and the COR. The government replaces all lost keys and performs re-keying for all government owned facilities.

The total cost of the keys, re-keying or lock replacement shall be deducted from the price of the contract.

3.11. Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor Vehicle Traffic Supervision (current edition). The Contractor and/or contractor personnel shall comply with current instruction on cell phone use while on any military installation.

3.12. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.13. Smoking in Air Base Wing (ABW) Facilities. Contractors are advised that the ABW Commander has placed restrictions on the smoking of tobacco products in ABW facilities. AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contract personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

3.14. ENVIRONMENTAL MANAGEMENT: Joint Base Langley-Eustis (JBLE) is dedicated to the conservation, protection, and enhancement of the environment. The contractor shall comply with all: federal laws and regulations; state and local laws, ordinances, and regulations;

and Installation policies and procedures. JBLE Installation specific policies and procedures:

3.14.1. Joint Base Langley-Eustis – FT Eustis. The contractor must comply with all provisions of the JBLE-Langley Environmental Special Conditions. You can review or download the document at http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ under the "Contracting-Compliance" heading. This is a living document that is updated periodically so ensure you have the latest version.

If you have any questions, please contact your project manager or the 633d Contracting Officer first and have them contact the 733d CES Environmental Element on your behalf.

3.14.3. Joint Base Langley-Eustis - FT Eustis. The contractor must comply with JBLE-I 32-101, Environmental Management with related Environmental Management Procedures (EMPs).

EMPs are reviewed and/or updated at least annually. JBLE-I 32-101 and EMPs can be reviewed and downloaded at: http://www.jble.af.mil/Units/Army/Eustis-Enviromental.

3.15. Workmanship. Workmanship shall be in accordance with the standard practices of the laundry complete in every detail and shall be provided to patrons in serviceable and sanitary conditions.

3.16. COR Appointment. The Contracting Officer will appoint a primary and alternate COR for management/oversight of the day-to-day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the contractor after contract award.

3.17. Administration. The contractor shall prepare contract related correspondence, attend and participate in meetings, maintain files, blank forms, and publication libraries as specified herein.

3.18. Correspondence. Correspondence shall be provided by the contractor IAW contract requirements.

All correspondence shall be submitted by the contractor within the deadlines established by the Contracting Officer. The contractor shall obtain all extensions, releases, or other relief of deadline requirements from the Contracting Officer.

3.19. Files. The contractor shall maintain all files related to the requirements of this contract.

The contractor shall make all such files available for review by an agency or individual authorized access http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ http://www.jble.af.mil/Units/Army/Eustis-Enviromental by the Contracting Officer.

3.20. Privacy Act. The contractor shall comply with requirements of the Privacy Act of 1974, 5 USC 552A, and AR 340-21, the Army Privacy Program, in collecting, safeguarding, maintaining, storing, using and disclosing personal information contained in records of personnel created by the contractor in performance of tasks specified herein.

3.21. Release of Information. The contractor shall not release any news, photographs, films, or make any public announcements; on any part of the subject matter of this contract without prior written approval of the Contracting Officer.

4.0. SERVICES SUMMARY (SS)

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The Services Summary (SS) and the contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the government under any other provision of the contract, including the clauses entitled “Inspection of Services” and “Default.” The government has the right to inspect all services required in the contract.

Item Performance Objective

PWS

Para

Performance Threshold

Method of Surveillance

SS-1 Return properly serviced laundered products NLT 72

2.0.

2.8.1.

AQL = 98% per month.

Laundered products are

100% Inspection hours (3 business days) upon available for pick up on time receipt and turn-in. 98% of the time.

SS-2 The contractor shall ensure GFP is properly accounted for and

2.3.

2.3.1.

For any inventory the contractor falls below 95%

Periodic Inspection;

returned. 2.3.1.1. accountable all property, the Random Sampling;

2.3.1.2. contractor shall investigate

2.3.1.2.3. and report on reasons and Customer Complaint

2.4. corrective actions taken to

2.5. prevent recurrence.

2.8.3.

5.1.

5.16.

SS-3 The contractor shall ensure GFP is packaged and preserved for protection.

2.3.1.2.

2.5.1.

2.5.1.2.

AQL = 95% per shipment.

At least 95% of all laundry is packaged correctly upon return to the government.

Periodic Inspection;

Random Sampling;

Customer Complaint

SS-4 The contractor shall ensure GFP is properly serviced.

2.7.-2.7.8.

5.1.

AQL = 95% per occurrence.

The contractor shall ensure

Periodic Inspection;

5.5. all laundry is properly Random Sampling;

5.9. serviced at least 95% of the

5.13. time. Customer

Complaint

4.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the performance issue in a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and provide it to the Contracting Officer to finalize it and issue the report to the contractor.

4.1.1. The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.1.2. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may:

- Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

- Reduce the contract price to reflect the reduced value of the services performed.

4.1.3. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one month period may result in an immediate Progress Meeting with the Multi-Functional Team (MFT). All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.2. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service. A written Quality Control Plan (QCP) shall be submitted to the CO and COR for review and feedback. The plan shall be submitted no later than 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.3. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The

COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. The Government reserves the right to employ any method of surveillance whether specified in the Services Summary or not. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action Report (CAR) or Performance Assessment Report (PAR), and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

4.4. Surveillance Methods.

4.4.1. 100% Surveillance. This method requires the COR to inspect the service each time it occurs. Results shall be annotated on the inspection checklist. Any deficiency shall be documented and the contractor shall re-perform service as directed by the COR. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection for trending purposes.

4.4.2. Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

4.4.3. Customer Complaint. This method requires the customer to fill out a locally generated form provided by the COR or Contracting Officer. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within 2 hours and inform the COR of his recommendation. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the Contracting Office within 5 calendar days of receipt.

Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection.

4.5. Periodic Progress Meetings. The Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: observed positive performance and steps taken by the contractor to prevent unsatisfactory performance, any modifications required of the contract, opportunities to improve performance, unsatisfactory inspections and trends against each performance objective.

4.5.1. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution within 10 days of receipt.

4.5.2. Inspection System. The contractor shall develop an inspection system covering all the services to be performed under the contract. It must specify areas to be inspected on either a scheduled or unscheduled basis. The inspection system should be described in the QCP.

4.5.3. Files of Inspections. The contractor shall establish and maintain a file of all inspection reports and the corrective action taken. These files shall be made available to the government during the term of the contract.

4.6. Government Receipt and Acceptance of Goods. All work requirements shall be completed and accepted by the COR prior to any payments being made for services performed during the month.

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND

SERVICES

5.1. Government Furnished Property.

5.1.1. Security, Fire and Medical Services. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

5.1.2. Bulk Linen and Organizational Clothing & Equipment. The government will provide the Bulk Linen and Organizational Clothing & Equipment identified in Appendix B to the contractor for cleaning as set forth in this section as well other portions of the PWS.

Accountability of these items shall be maintained by use of DA FORM 1974.

5.1.2.1. Repair. The contractor shall repair, at their expense, all damages which occur, while in the custody of the contractor, to include rips, tears, holes, open seams, and repair or replacement of broken zippers and no other repairs. The unserviceable condition of each individual garment shall be so noted on the laundry ticket during marking-in process. Thread, material, zippers, and buttons of the same type, texture, manufacture, quality, color, and color fastness as that used in the manufacture of the article will be used for repair and replacement.

5.1.2.2. Unserviceable Items. The contractor is not responsible for repair of unserviceable items received.

5.1.2.3. Lost or Damaged Claims Procedures. The contractor shall reimburse the government for any and all items lost or damaged while in the possession of the contractor. Items which are lost or damaged and cannot be repaired satisfactorily, the contractor shall pay to the government the value in accordance with Federal Class Price Lists. Credit shall be allowed for any depreciation in the value of the property at the time of loss or damage, and the parties hereto shall determine the amount of the allowable credit.

5.1.2.4. Reimbursements. The contractor shall reimburse the government for property losses with replacement of new like items or reimbursement at prevailing acquisition cost.

5.1.2.5. Non-Repairable Items. The contractor shall process unserviceable items and return to government and identified separately.

5.1.2.6. Accountability and Management of GFP. Accountability of clothing items shall be maintained by use of DA FORM 1974. The contractor shall establish procedures for managing, safeguarding, maintaining, using, controlling, and accounting for GFP provided for performing the tasks and services contained in this contract. These procedures shall include provisions for documenting requirements, justifying changes, additions, and deletions, accounting for lost, damaged and destroyed government property, identification, and reporting shortages and excesses. Requests for replacements and additional property shall be prepared with the justifications IAW AR 71-32 and AR 310-49 and shall be submitted to the Contracting Officer for approval.

5.1.3. Contractor Furnished Items.

5.1.3.1. Contractor Property and Service Requirements. The contractor shall furnish all equipment, facilities, furnishings, materials, supplies, and services which are not specified herein as government-furnished and which are necessary to comply with the requirements of this contract.

5.1.3.2. Transportation. The contractor shall be responsible for providing the required equipment or vehicles, at the contractor’s expense, to transport laundry items between the contractor’s facility and JBLE.

5.1.3.3. Safety Equipment. Protective clothing and safety equipment necessary for the protection of contractor personnel working under the requirements of this contract shall be contractor provided. This includes gloves, safety shoes, clothing, glasses, hearing protection devices, lumbar support belts, aprons and eye shields.

APPENDIX A

DEFINITIONS/ACRONYMS

Acceptable Quality Level (AQL) The maximum percent defective (or the maximum number of defects per hundred units) that for purposes of random sampling, may occur before the government will affect the price computation system in accordance with the Services Requirements Summary and the Inspection of Services Clause. When the method of surveillance is other than random sampling, the AQL is defined as the number of defectives or maximum percentage defective in the lot that may occur before the government will affect the price computation system in accordance with the Services Summary and the Inspection of Services Clause. An AQL does not allow contractor to knowingly offer defective service, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

Adjustment of Schedules for Holidays In cases in which a holiday is declared or celebrated on a normal Monday through Friday work week, the schedule of services required by the terms of this contract shall be performed on the next regular workday, (i.e., a normal pickup on Monday for a 72-hour delivery on Thursday, might be interrupted by a holiday on Monday. In this event, the pickup will be on Tuesday and delivery will be on Friday).

Appointing and Approving Authority A person authorized to appoint financial liability officers and to Financial Liability Investigation of Property Loss.

Army Regulation (AR) Contains policies and administrative procedures necessary to ensure uniform compliance with those policies.

Clean Finished articles are dry and free of visible soil, lint and objectionable odor. Spots and stains are removed where practical to do so without damaging the fabric.

Contract Administrator An individual duly assigned by appropriate authority to administer a contract on a daily basis.

Contract Discrepancy Report (CDR) A report that the contractor is required to respond to whenever performance is unsatisfactory. The CDR requires the contractor to explain, in writing, why performance was unsatisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.

Contract Modification Any written alteration in the specifications, delivery point, rate of delivery, contract period, price, quantity, or other contract provisions of an existing contract.

Contracting Office The office which awards or executes a contract for supplies or services and performs post award functions not assigned to a contract administration office.

Contracting Officer A person with the authority to enter into, administer and/or terminate contracts and make related determinations and findings.

Contracting Officer’s Representative

(COR).

An individual appointed in writing by the Contracting Officer to perform surveillance and documentation of contractor performance.

Contractor-Furnished Property (CFP) Contractor Furnished Property is all property other than Government Furnished Property.

Defective Service A unit of service which contains one or more defects or nonconformance with specified requirements.

Emergency Deployment Orders Instructions associated with the immediate movement of a military unit in response to mission requirements, movement orders, major accident, or natural disaster.

Environmental Protection Agency

(EPA).

The federal agency that permits the coordinated and effective governmental action to assure the protection of the environment by abating and controlling pollution on a systematic basis. Basic organization consists of Headquarters at Washington, D.C., and ten regional offices, all responsible to the Administrator, Federal Regulations (CFR) 1 and revisions thereof.

Finance and Accounting Office (FAO) Office responsible for financial accounting.

Government The term Government as used herein includes the Director of Logistics, the Directorate of Logistics staff, the Contracting Officer, and the Contracting Officer’s designated representatives.

Government Furnished Property Property in the possession of, or acquired directly by, the government and subsequently delivered or otherwise made available to the contractor.

Government Publications Publications adopted or published by the agencies of the United States Government.

Inventory A physical count of items located within an area.

Joint Inventory A physical count of items conducted by individuals representing separate interests for the purpose of establishing the quantities of property on hand.

Laundering The process by which soiled fabric items are cleaned and treated. The term includes cleaning by mechanical action and by hand in water solutions of detergents and other additives. For the purpose of this contract, the term includes repellent treating, bleaching, bluing, chemical rinse (sour), starching, ironing, and pressing operations appropriate to the type of fabric and nature of soil.

Property The terms “Government Property”, “Army Property”, “Property” includes all property under the control of the Department of the Army. Property includes land, facilities, equipment, supplies, parts, and accessories thereto and the alteration or installation of any of the foregoing.

Property Accountability Property accountability involves the basic obligation of account for property in accordance with specific procedures established by the government.

Quality The composite of all attributes or characteristics, including performance, of an item or product.

Quality Assurance (QA) That function performed by government by which conformance of materiel to contract and specifications requirements is assured. This assurance is obtained by evaluation of production quality controls and inspections exercised by procedures, supplemented by direction verification inspection of product.

Quality Assurance Evaluator (QAE) Person responsible for checking contractor performance.

Quality Assurance Surveillance Plan

(QASP)

The plan developed by the government, specifically for this contract, to ensure compliance with the contract. It provides for surveillance, evaluation and documentation of contractor performance.

Quality Control That function performed by contractor relative to all procedures, methods, examinations, and tests required during procurement, receipt, storage, and issue that are necessary to provide the user with an item of the required quality.

Random Number Table A table of numbers arranged to random fashion. A table used to make random samples.

Random Sample A sampling method whereby each service output in a lot has an equal chance of being selected.

Performance If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements, at no cost to the government or to the individual.

Sample A sample consists of one or more service outputs drawn from a lot. The number of outputs in the sample is the sample size.

Sampling Guide The part of the surveillance plan which contains all the information needed to perform a random sample.

Satisfactory Performance Finished work produced within the percentage deviations identified in Technical Exhibit 1.

Scope The extent or limits of any policy.

Shall The word “shall” is used in conjunction with the contractor and specifies that the provisions are binding.

Surveillance Plan (QASP) An organized written document used by the Government for quality assurance surveillance. The document contains sampling/evaluation guides and checklists.

Unsatisfactory Performance Finished work produced that exceeds the percentage deviations identified in the Services Summary.

Unserviceable Items An item which through normal fair wear and tear, misuse, mistreatment or neglect can no…