NIGP 20680: Retrieval Systems, Computer Aided: Indexing, Retrieval and Access Systems (CD ROM Jukebox, etc.)

NIGP 20680 Retrieval Systems, Computer Aided: Indexing, Retrieval And Access Systems is an Item code that in current state and local procurement captures specialized dispatch, request-management, and public-safety software platforms rather than legacy media-indexing systems. State and local governments are buying cloud-based Computer Aided Dispatch (CAD) solutions for 911 communications centers, mobile-responsive service request submission and management systems for transportation and infrastructure reporting, and integrated public safety platforms that reduce redundant data entry and improve operational workflows across law enforcement, fire, and emergency medical services. Issuing bodies include state police departments, state transportation departments, county public safety boards, and regional cooperative purchasing vehicles that aggregate demand across multiple jurisdictions and public entities.

Recent solicitations span multiple states and regions. The Michigan State Police posted an RFP for a Software-as-a-Service CAD solution due November 12, 2026; the White County Board of Commissioners in Georgia sought CAD purchase, implementation, and five-year maintenance due June 26, 2026 with a mandatory pre-bid meeting June 8, 2026; the Utah Department of Transportation issued an RFP for a public-facing service request and management platform due September 25, 2026 with an annual budget cap of $41,000; and Sourcewell, a Minnesota-based cooperative purchasing vehicle representing multiple Washington state counties (Franklin, Grant, Grays Harbor, Chelan, Yakima) and entities nationwide, posted an RFP for law enforcement equipment due June 16, 2026. Activity spans the upper Midwest, Mountain West, and Southeast, with cooperative purchasing structures expanding reach beyond individual jurisdictions.