Third Party Hardware Maintenance and Support

The Wisconsin Third-Party Hardware Maintenance and Support contract provides comprehensive maintenance and support services for post-warranty server, storage, and network equipment across multiple technology platforms. Designed to serve Wisconsin state agencies, municipalities, and University of Wisconsin campuses, the vehicle covers third-party maintenance for equipment from manufacturers including HP, Dell, IBM, and HPE Nimble that are no longer supported by original equipment manufacturers. The contract encompasses a broad range of hardware maintenance categories, including X86 server maintenance, proprietary systems support, mainframe computer maintenance, computer cabinet maintenance, and point of sale hardware support services.

The contract was awarded by the Wisconsin Department of Justice and features three prime contractors: AMTEK (covering HPE Nimble and HP/IBM equipment), Service Express (HP/IBM equipment), and Gear One Enterprise (HPE Nimble and Dell equipment). The initial contract term runs from the signature date through June 30, 2024, with an option to extend through June 30, 2026. Operating on a competitive quote basis, the vehicle requires contractors to provide quotes within four business days and allows for parts provision, installation, and replacement services. While primarily focused on Wisconsin, the contract permits use by out-of-state agencies where procurement policies allow, offering flexibility for governmental technology maintenance needs.