Maintenance and Operations Services WIC MIS

The Maintenance and Operations Services WIC MIS state-wide contract provides comprehensive information technology services specifically focused on supporting Wisconsin's Women, Infants, and Children (WIC) Management Information System (MIS). The vehicle encompasses critical IT service domains including technical support, helpdesk services, firmware patching, software maintenance, and application administration. Specifically, the contract covers maintenance and operational support for the ROSIE and Vendor Portal systems, the MyWIC mobile application, and associated technological components designed to facilitate the state's WIC program infrastructure.

The contract is administered by the Wisconsin Department of Health Services and awarded to Sigma Resources, LLC, with a contract period spanning from January 1, 2022, through December 31, 2026. The vehicle includes five optional one-year renewal periods and has a total contract value of $5,363,195, funded through federal USDA/FNS sources. The geographic coverage is statewide Wisconsin, with services primarily focused on system administration, configuration, disaster recovery planning, and monthly technology rollout processes for the WIC program's technological ecosystem. The contract type appears to be a firm-fixed-price service agreement with specific performance requirements and federal funding parameters.