ManageEngine Service Desk Plus Enterprise Edition Perpetual Model, Onboarding service 80hours, Maintenance and Premium Support 5YR

Freeit Data Solutions Inc. was awarded a contract by the State of Texas on April 20, 2026, for the delivery of ManageEngine Service Desk Plus Enterprise Edition software and associated services. The contract encompasses a perpetual license for the software platform, 80 hours of onboarding services, and five years of maintenance and premium support. The contract is classified under multiple service categories including software maintenance and support, production system optimization services, and mainframe administration services, reflecting the comprehensive nature of the information technology infrastructure support being provided.

The specific scope of work includes implementation and training activities during the onboarding phase, followed by ongoing maintenance, technical support, and system optimization throughout the five-year support period. While specific contract values, annual amounts, and the precise location of performance are not detailed in the available documentation, the perpetual licensing model combined with extended premium support services indicates a substantial, multi-year investment in service desk management capabilities. The contract identification number 26-0001597 provides the official reference for this State of Texas procurement action.