Call Center Headsets and Hookswitches

Smart Innovations LLC was awarded a contract by the Illinois Secretary of State, Information Technology Services and Operations Section (ITSOS), through competitive sealed bidding for the procurement of telephone equipment, specifically headsets and hook switches. The contract, reference number 26-350SOS-ITSOS-P-102613, was executed on June 4, 2026, and will be performed at the Illinois Secretary of State office located at 501 South 2nd Street, Room 574, Springfield, Illinois. The contract period extends from the award date of September 23, 2026, through June 30, 2027. The total contract amount is $162,993.20 for product costs, with an additional $2,173.86 in freight charges for a cumulative value of $165,167.06.

The deliverables include five headset models—Poly Blackwire 3320, Poly Blackwire 8225, HP Poly Savi 8420, Poly Savi 8245, and equivalent alternative products—along with two electronic hook switch models: Poly APC-43 and Poly APU-76. The initial order comprises 200 units of Poly Blackwire 8225 headsets, 135 units of HP Poly Savi 8420 wireless headsets, and 400 units of electronic hook switches (200 units each model), with delivery required by August 1, 2026. Subsequent orders must be fulfilled within two to four weeks. Smart Innovations LLC is located at 302 South Oak Street, Normal, Illinois 61761, and will deliver all equipment on a freight-on-board destination basis to the state agency.