VRM IT Support Services Contract (ITSS)

The Department of Veterans Affairs Technology Acquisition Center awarded the VRM IT Support Services Contract master IDIQ on June 24, 2011, with a shared ceiling of $480 million and a last date to order of June 23, 2017—meaning the vehicle is closed to new orders and has been for over nine years.

The vehicle procures hardware, software, and IT and telephonic products together with integration, network, and voice services to support the Veterans Relationship Management Program Executive Office. Task orders span identity and access management, enrollment system development and sustainment, veterans identification cards, authentication infrastructure, enterprise self-service portal platforms, and compliance systems (Camp Lejeune eligibility). Work is firm fixed price and performed by contractors on behalf of the VA Technology Acquisition Center.

Ordering momentum peaked early: six task orders issued in 2011 grew to fourteen in 2012, then moderated to eight in both 2013 and 2014 and five in 2015 (the last year the vehicle was active). Across 41 total task orders, $339.5 million of the combined potential value of $420.8 million has been obligated (81 percent). The vehicle is functionally exhausted and represents a closed historical customer relationship rather than an open pursuit.

General Dynamics Information Technology dominates the portfolio, holding 13 orders worth $250.2 million in combined potential value—roughly 60 percent of the vehicle's total. Insignia Technology Services holds 17 orders but only $83.8 million in value, reflecting smaller average order size. Peraton Enterprise Solutions, Vetsamerica Business Consulting, and Veterans Enterprise Technology Solutions account for the remainder. The vehicle is single-customer (all 41 orders fund the VA) and nearly entirely unrestricted: 39 of 41 orders (95 percent) carry no set-aside; two small business set-asides were issued in 2014.

Typical task-order values range from under $1 million to roughly $95.8 million, with the largest single order being the EVSS Portal Platform Development Phase II at $95.8 million potential value ($75.4 million obligated). Most orders include option periods and de-obligation modifications reflecting evolving scope and baseline cost-management actions typical of mature development and sustainment work.

This vehicle is for the procurement of hardware, software, and IT / Telephonic products, in conjunction with all services needed to integrate systems, networks, voice telephone or other IT service in order to meet the Veterans Relationship Management (VRM) Program Executive Office (PEO)'s requirements.