VRM IT Support Services Contract (ITSS)

Award Date 6/24/2011
Last Date To Order 6/23/2017
Shared Ceiling $480M
Contract Type
Master IDIQ
Predecessor
Not listed
Successors

The Veterans Relationship Management (VRM) IT Support Services Contract (ITSS) is a Master Indefinite Delivery/Indefinite Quantity (IDIQ) contract awarded by the Department of Veterans Affairs for comprehensive information technology solutions. The vehicle supports a wide range of IT services, including software development, system integration, infrastructure management, identity and access management, and enterprise-level technology support for VA's digital platforms. Specific focus areas include developing and maintaining enrollment systems, web portals, authentication infrastructure, and various enterprise-level technological capabilities that enhance veteran services and interactions.

The contract vehicle consists of multiple task orders ranging from approximately $200,000 to over $75 million, with most task orders being firm-fixed price and having durations between 12-24 months. Key task order scopes include enterprise veteran self-service portal platform development, identity access management services, enrollment system redesign, authentication infrastructure support, and web service development. Most task orders were not set aside, though a few were designated as total small business contracts. The task orders primarily support the Department of Veterans Affairs Office of Information & Technology, with a strong emphasis on developing and maintaining critical veteran-facing digital systems and backend technological infrastructure that enable more efficient service delivery.

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