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Indefinite Delivery Contract VA11811D0054
Award Date
6/24/11
Last Date to Order
6/23/15
Overview
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Activity
Contract IDVs
Contract Awards
2
Transactions
2
Price Lists
Opportunity Stack
2
Federal Agency
VA Technology Acquisition Center
Awardee
Veterans Enterprise Technology Solutions, Inc.
Ultimate Awardee
Not listed
NAICS Category
541511 - Custom Computer Programming Services
PSC Category
D399 - It And Telecom- Other It And Telecommunications
Federal Contract Vehicle
VRM IT Support Services Contract
Pricing Type
Order Dependent (IDV only)
Legislative Mandate
Not listed
National Interest Action
None
Award Type
Multiple
Primary Consortia Member
Not listed
VRM IT Support Services Contract (ITSS)
Master IDIQ
VA11811D0054
Indefinite Delivery Contract
2
Federal Contract Awards
Description
Update #1
VRM IDIQ- DESCRIPTION WILL BE IDENTIFIED AT THE TASK ORDER LEVEL.
Posted 6/24/11, 12:00 AM
Mod #
Description
Reason For Modification
Federal Obligation
(Click to sort descending)
Date
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P00001
VRM IDIQ- ADDITION OF SUBCONTRACTOR
Other Administrative Action
$0
9/25/12
Not listed
VRM IDIQ- DESCRIPTION WILL BE IDENTIFIED AT THE TASK ORDER LEVEL.
Not listed
$0
6/24/11
Name
Description
Awardee
Potential Value
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Award Date
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Completion Date
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Updated At
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Delivery Order VA11811D0054-VA11811F0001
VA HEALTH ADMINISTRATIVE CENTER ELIGIBILITY AND ENROLLMENT SYSTEMS IMPROVEMENT PROJECT
Veterans Enterprise Technology Solutions, Inc.
$8.7m
6/24/11
10/31/12
3/5/13
Delivery Order VA11811D0054-VA11814F0002
- IDENTITY VERIFICATION TASK ORDER
Veterans Enterprise Technology Solutions, Inc.
$3.2m
9/22/14
9/21/16
8/24/15
Name
Description
Solicitation Number
Federal Agency
Type
Posted Date
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Veterans Relationship Management (VRM)IDIQ
Added: Jan 28, 2011 1:21 pm This synopsis is for the Veterans Relationship Management (VRM) Program Information Technology solutions and Supports Services (ITSS). The VRM program is designed to satisfy several key challenges that veterans service members, and their dependents experience when seeking information and services from the Department of Veterans Affairs (VA). The VRM Program will provide the capabilities required to achieve on-demand access to comprehensive VA services and benefits in a consistent, user-centric manner to enhance veterans, their families, and their agents' self-service experience through a multi-channel customer relationship management approach. The goal of the VRM Program is to improve the speed, accuracy, and efficiency in which information is exchanged between veterans and VA, regardless of the communications method (phone, web, email, and social media). The VRM Program focus will include modernization of voice telephony, unification of public contact representative desktops, development of cross-VA knowledge based system, veteran identity and access management (IAM), implementation of customer relationship management systems (CRM), and integrating self-service capabilities with multiple communication channels to empower Veterans. The VRM Program involves seven work streams: Voice Access Modernization (VAM), IAM, CRM, Unified Desktop (UD), Web/Self Service, Knowledge Management (KM), and Member and Integration Services. The primary focus of the acquisition strategy is to reduce risk and increase the chances of success for the work streams via a phased implementation approach using agile development. Although the work streams all have interdependencies and will be integrated and aligned with overall program objectives, the acquisitions for each work stream will be separate activities. This allows each work stream to pursue the acquisition approach that is most suitable for that particular work stream's implementation and minimizes the deployment risks to end-users by not implementing with a "big bang" approach. This approach also separates the program into more manageable pieces from a technical and contractual perspective. To support this, multiple award indefinite delivery/indefinite quantity (IDIQ) contracts will be put in place to obtain the technical solution for all work streams at all phases of the program lifecycle. The intent of the VRM IDIQ is to provide a flexible contracting mechanism to the work streams; therefore, the IDIQ will support all task order types (cost reimbursable, fixed price, and time and materials). A total of five (5) multiple award IDIQ contracts are anticipated to result from this acquisition, including a reserve for one (1) Small Disadvantaged Veteran Owned Business (SDVOSB) and two (2) Small Businesses (SB's). The NAICS Code for this procurement is 541511. The solicitation number assigned to this effort is VA118-10-RP-0122 and will be issued on or about 18 February 2011. The draft performance work statement (PWS) is attached to this synopsis. And draft instructions to offerors will be posted shortly. All responsible sources may submit a proposal which shall be considered by the agency. The Point of Contact is Kelly Driscoll, Department of Veterans Affairs Technology Acquisition Center, Phone (732) 578-5415, Email Kelly.Driscoll-Preusse@va.gov. Alternate POC is Anne Marie Vasconcelos at (732) 578-5485, Email Anne.Vasconcelos@va.gov.
VA11811RP0122
Department of Veterans Affairs Technology Acquisition Center Austin
Award Notice 1/2
1/28/11, 1:21 PM
Veterans Relationship Management (VRM) IDIQ Note: See Continuation Page
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VA11811RP0122
Department of Veterans Affairs Technology Acquisition Center Austin
Award Notice 2/2
6/27/11, 11:22 AM