Justice Management Division OCIO Service Desk and Incidental IT Support

The Department of Justice Justice Management Division established this Master BPA on November 20, 2023, for service desk and incidental IT support, with ordering authority extending through November 19, 2033. The vehicle remains active with over seven years of ordering period remaining.

Activity on the vehicle is nascent. Two task orders have been awarded since launch, one issued in July 2024 and the most recent in April 2026. The April 2026 order to The One 23 Group Inc. for FY26 Network Operations Services carries a ceiling value of $25 million and an ultimate completion date of March 31, 2031, with $2.67 million currently obligated. The earlier July 2024 order to Mantech Advanced Systems International, Inc., for FY24 Service Desk support was subsequently cancelled with zero dollars obligated and zero ceiling value.

The combined potential value across active orders stands at $25 million against which $2.67 million has been obligated, representing 11% draw-down. The One 23 Group Inc. holds the sole active award and captures the full $25 million potential value. JMD itself is the only customer agency placing orders.

Scope has shifted since the vehicle's inception. The cancelled first order addressed service desk functions; the active second order pivots to network operations services, a material scope change that reflects customer prioritization away from help-desk functions toward infrastructure support. Both orders use time-and-materials pricing.

The vehicle presents limited competitive opportunity at present. With only one active prime and minimal obligated value against available ceiling, growth depends on JMD increasing order volume. The seven-year ordering window and the customer's apparent shift in focus from service desk to network operations create potential for expansion, but current utilization suggests this vehicle remains in early stages of adoption by its intended customer.