DOL Telecom and IT Support

The Department of Labor (DOL) Telecom and IT Support Master Indefinite Delivery/Indefinite Quantity (IDIQ) contract provides comprehensive information technology and telecommunications support services primarily for the Office of Foreign Labor Certification (OFLC). The contract vehicle focuses on delivering specialized IT services including system operations and maintenance, database support, web services, and technological system improvements. Task orders under this IDIQ consistently target enhancement and maintenance of critical DOL information systems, with a particular emphasis on platforms like the PERM Case Management System, iCERT Portal, and Labor Registry systems.

Task orders under this vehicle typically range in value from approximately $77,000 to $5.6 million, with durations generally spanning six to eighteen months. Many task orders were set aside for 8(a) competitive small businesses, indicating a commitment to supporting disadvantaged business enterprises. Frequent service scopes include database analyst support, system modification, operational maintenance, web service development, and implementation of technology improvements for labor certification systems. The primary funding agency is the Employment & Training Administration (ETA), specifically the Office of Foreign Labor Certification. Pricing mechanisms varied across task orders, with Labor Hours and Firm Fixed Price being the most common contract types. The contract vehicle demonstrates a strategic approach to acquiring flexible, specialized IT support services for complex government labor certification technology infrastructure.