Consumer Research and Communications II

Ended Master IDIQ Awarded

Federal agency
Awardees
6
Task orders
23
Obligated
$37,342,732

Vehicle facts

Opportunity
  • HHSM500201000014I, HHSM500201000017I, HHSM500201000015I, HHSM500201000012I, HHSM500201000016I and 1 more Solicitation numbers
Agency
Combined task order value
  • $37,342,732 Current, with exercised options
  • $37,493,600 Potential, with all options
Last date to order 100% complete
Shared ceiling
$25,000,000.00 Less than its task orders have obligated

IDV award and task order details come from SAM.gov/FPDS.

About this vehicle

The Centers for Medicare and Medicaid Services (CMS) awarded a Master IDIQ on September 1, 2010, to provide consumer research and communications support for CMS outreach, education, and communication initiatives, with a last date to order of August 31, 2017—ordering closed over eight years ago and the vehicle is no longer active.

This vehicle is closed to new orders. The ordering period spanned seven years, during which CMS issued 23 task orders totaling $37.5 million in combined potential value, with $37.3 million obligated (100% of potential). The vehicle succeeded Consumer Research and Communications (awarded September 29, 2005) and was itself succeeded by Consumer Research and Communications III (awarded September 15, 2017), which remains the current vehicle for this work.

Task orders contracted qualitative and quantitative research to support Medicare and Medicaid beneficiary communications, including consumer testing of enrollment materials, web-based tool assessments, coverage-choice research, and audience metrics. Awards included research on Social Security number removal, open enrollment surveys, handbook testing, and health insurance exchange portal enhancements. Pricing was primarily cost-plus-fixed-fee, with some firm-fixed-price task orders. Individual task-order ceilings ranged from roughly $290,000 to $4.3 million, with several awards in the $2 million to $2.7 million band.

Four prime contractors shared the work. L&M Policy Research, LLC led by combined potential value at $14.4 million across six orders, followed by Marketing For Change CO. at $9.5 million (five orders), Aeffect Inc. at $8.3 million (six orders), and Alan S. Newman Associates, Inc. at $5.4 million (six orders). All four captured 100% of awarded task orders. CMS was the sole customer agency, funding all 23 orders.

About 65% of task orders carried no set-aside designation (15 orders), while 35% were designated small business (8 orders), distributed across multiple small-business awardees. Ordering pace was uneven—three orders in 2013, four in 2015, but only one each in 2014 and 2016, with two closing orders in 2017 as the vehicle sunset. All task orders performed work for CMS programs and initiatives with completion dates through mid-2018.

Description

The Centers for Medicare and Medicaid Services (CMS) has awarded a Master IDIQ to provide CMS a mechanism to assist in a full range of activities associated with qualitative and quantitative social marketing research and consumer testing. The research under this contract will primarily be focused on conducting appropriate qualitative and/or quantitative research to support the implementation of CMS outreach, education and communication efforts, as well as assessing consumer communication activities.

IDV awards

Latest task orders

Task order Awardee Awarding agency Obligated Last action
Beneficiary and provider assessment HHSM500T0003 Marketing For Change CO. CMS $1,649,386
Consumer research enhancing web-based tools HHSM500T0006 L&M Policy Research, LLC CMS $2,193,238
The purpose of this modification is to close the physically complete task order… HHSM500T0005 Marketing For Change CO. CMS $2,221,327
The purpose of this modification is to close the physically complete task order… HHSM500T0004 Marketing For Change CO. CMS $749,232
Consumer research supporting outreach and education for the exchanges HHSM500T0002 Marketing For Change CO. CMS $4,522,013
Medicare plan choice communication user experience research HHSM500T0001 Marketing For Change CO. CMS $331,460
Social security number removal initiative HHSM500T0005 Aeffect Inc. CMS $1,989,764
Consumer research enhancing medicare web-based quality tools HHSM500T0003 L&M Policy Research, LLC CMS $2,403,156
Consumer research on communicating coverage, choice, and quality HHSM500T0005 L&M Policy Research, LLC CMS $2,595,489
Task order award HHSM500T0001 L&M Policy Research, LLC CMS $1,387,828
CRC task order HHSM500T0002 L&M Policy Research, LLC CMS $4,276,555
Research to inform communication for medicare-medicaid enrollees HHSM500T0006 Alan S. Newman Associates, Inc. CMS $290,464
CRC IDIQ competition: enhancing CMS audience assessments and metricsthis… HHSM500T0005 Alan S. Newman Associates, Inc. CMS $1,370,328
The purpose of this modification is to close the physically complete task order… HHSM500T0004 Alan S. Newman Associates, Inc. CMS $1,727,437
Consumer research about medicare plan quality and choice HHSM500T0004 L&M Policy Research, LLC CMS $1,372,175
Task order award HHSM500T0002 Alan S. Newman Associates, Inc. CMS $786,422
2017 open enrollment survey HHSM500T0006 Aeffect Inc. CMS $310,450
Handbook HHSM500T0004 Aeffect Inc. CMS $2,873,839
Task order T0003 award HHSM500T0003 Aeffect Inc. CMS $1,421,135
HHSM500T0003 Alan S. Newman Associates, Inc. CMS $688,843
Other professional services HHSM500T0001 Alan S. Newman Associates, Inc. CMS $501,135
Other professional services HHSM500T0002 Aeffect Inc. CMS $929,867
2012 medicare and you handbook and 2010 open enrollment survey HHSM500T0001 Aeffect Inc. CMS $751,189
Show all 23

Top awardees by obligations

Rank Awardee Obligated Share
1 L&M Policy Research, LLC $14,228,441 38%
2 Marketing For Change CO. $9,473,418 25%
3 Aeffect Inc. $8,276,244 22%
4 Alan S. Newman Associates, Inc. $5,364,629 14%

Top funding agencies by obligations

Rank Funding agency Obligated Share
1 Department of Health and Human Services $37,342,732 100%

Obligations by fiscal year

Fiscal year Obligated
FY2023 -$391,530
FY2022 -$1,981,052
FY2017 $3,571,317
FY2016 $5,436,489
FY2015 $5,674,562
FY2014 $2,489,187
FY2013 $6,717,581
FY2012 $9,504,015
FY2011 $5,720,838
FY2010 $601,324

Quick answers

What is the Consumer Research and Communications II contract vehicle?

Consumer Research and Communications II is an indefinite delivery, indefinite quantity (IDIQ) contract vehicle run by Centers for Medicare and Medicaid Services (Department of Health and Human Services), awarded on September 1, 2010.

Which companies hold Consumer Research and Communications II?

6 companies hold Consumer Research and Communications II's IDV awards, one each. The latest went to Aeffect Inc. on September 1, 2010. The awardees whose task orders obligated the most are L&M Policy Research, LLC, Marketing For Change CO. and Aeffect Inc.

How much has been spent through Consumer Research and Communications II?

23 task orders have been placed under Consumer Research and Communications II, obligating $37,342,732.

What is the shared ceiling of Consumer Research and Communications II?

The shared ceiling listed for Consumer Research and Communications II, $25,000,000, is less than its task orders have obligated.

Which agencies use Consumer Research and Communications II the most?

The departments whose task orders under Consumer Research and Communications II obligated the most are Department of Health and Human Services ($37,342,732).

What came before and after Consumer Research and Communications II?

Consumer Research and Communications II succeeded Consumer Research and Communications. It was followed by Consumer Research and Communications III.

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