Appian Case Management Platform Support

The Department of Labor Office of the Assistant Secretary for Administration and Management established this Master BPA for configuring, planning, testing, and managing an Appian cloud-based case management platform on August 22, 2018, with a shared ceiling of $150 million. Ordering closed on December 11, 2023, and the vehicle is no longer accepting new orders.

The BPA supported case management system modernization across Department of Labor bureaus, including the Veterans Employment and Training Service, Employment and Training Administration, Wage and Hour Division, Office of Federal Contract Compliance Programs, and the Office of the Secretary. Task orders funded application development, enterprise case filing modernization, grants management system implementation, and operations and maintenance of production systems. Pricing was predominantly labor-hour based, with one task order using firm fixed price.

Of 12 task orders awarded between August 2019 and June 2021, all carried no set-aside designation. Ordering momentum peaked in 2019 with eight task orders, dropped to three in 2020, and one in 2021. Horizon Industries, LIMITED led by potential value with a single $19.7 million order; Appteon, Inc. led by order count with five awards totaling $14 million in combined potential value. Mindpetal Software Solutions, LLC, Groundswell Corporation, and Incentive Technology Group LLC held the remaining three task orders. No prime dominated the vehicle; the top two contractors by potential value represented roughly 67 percent of combined value.

Department of Labor Veterans Employment and Training Service placed the most orders (three) totaling $2.2 million. Five other Department of Labor offices each placed one to two orders, collectively accounting for $22.3 million of the $47.5 million combined task-order potential value.

The vehicle obligated $38.5 million against $47.5 million combined potential value (81 percent), leaving roughly $9 million unobligated. Most awarded task orders carried ultimate completion dates between 2020 and 2024; two orders extended into 2025. With ordering authority expired more than two years ago and no recent task-order activity since June 2021, the vehicle is closed to new work.

Provide a service to configure, plan, test, and manage an Appian cloud-based case management platform (CMP) in an innovative and agile manner. The scope also involves this configuration to utilize the existing platform of the Department of Labor; all while supporting the unique needs and workflow requirements as they occur.