Veterans Relationship Management (VRM)IDIQ

Added: Jan 28, 2011 1:21 pm Modified: Mar 04, 2011 1:10 pmTrack Changes See attached document QUESTIONS AND ANSWERS 27 THROUGH 146 FOR POSTING

Added: Jan 28, 2011 1:21 pm Modified: Mar 03, 2011 11:41 amTrack Changes This Special Notice is posted to inform all potential bidders of an error in the email hyperlink found in ATTACHMENT 002 PAST PERFORMANCE. Past performance questionnaires should be sent directly to the following email address: Kelly.Driscoll-Preusse@va.gov



Any documentation submitted using the incorrect hyperlink will not be received by the Government. Please resubmit any past performance questionnaires to the email address provided in this notice.

Added: Jan 28, 2011 1:21 pm Modified: Mar 03, 2011 9:31 amTrack Changes This Special Notice is posted to attach ATTACHMENT 002 VA118-11-RP-0122 REVISED PAST PERFORMANCE ASSESSMENT QUESTIONNAIRE which was previously omitted with the Special Notice posting on March 1, 2011. The change is highlighted in track changes.

Added: Jan 28, 2011 1:21 pm Modified: Mar 01, 2011 11:05 amTrack Changes See attached document ATTACHMENT 002 VA118-11-RP-0122 REVISED PAST PERFORMANCE ASSESSMENT QUESTIONNAIRE. Change is highlighted through track changes.

Added: Jan 28, 2011 1:21 pm Modified: Feb 23, 2011 1:36 pmTrack Changes See attached document ATTACHMENT 002 VA118-11-RP-0122 REVISED PAST PERFORMANCE ASSESSMENT QUESTIONNAIRE. Change is highlighted through track changes.





See attached document QUESTIONS 20 THROUGH 26 FOR POSTING.

Added: Jan 28, 2011 1:21 pm Modified: Feb 18, 2011 11:01 amTrack Changes The purpose of this posting is to announce the release of the FINAL Request for Proposal. Please be advised that the Government will allow Industry Questions on the Final Request for Proposal up to the close of business on Friday, February 25th, 2011. Questions and comments submitted shall be sent to Kelly.Driscoll-Preusse@va.gov. The subject line should clearly read: "Question in response to VRM ITSS RFP."



Proposals are due Friday, March 18, 2011 at 1:00p.m. EST.



In reference to proposal submission, in order to avoid potential constraints, the Government has decided to utilize the Virtual Office of Acquisition (VOA) website for VRM ITSS proposal submissions. The web address for the VOA site is https://www.voa.va.gov/. Offeror's will be required to be registered users on the VOA website in order to submit proposals. Registration instructions can be found at the VOA website within the VRM ITSS Bidder's Library. For technical issues regarding registration, contact voahelp@va.gov.



It is the responsibility of interested parties to read the Final Request for Proposal in its entirety.

Added: Jan 28, 2011 1:21 pm Modified: Feb 16, 2011 3:02 pmTrack Changes See attached document QUESTIONS AND ANSWERS 12 THROUGH 19 FOR POSTING

Added: Jan 28, 2011 1:21 pm Modified: Feb 14, 2011 12:58 pmTrack Changes See attached document QUESTIONS AND ANSWERS 9 THROUGH 11 FOR POSTING.

Added: Jan 28, 2011 1:21 pm Modified: Feb 09, 2011 2:27 pmTrack Changes See attached document QUESTIONS AND ANSWERS 1 THROUGH 8 FOR POSTING.

Added: Jan 28, 2011 1:21 pm Modified: Feb 07, 2011 1:52 pmTrack Changes See attached document DRAFT INSTRUCTIONS TO OFFERORS FOR POSTING.

Added: Jan 28, 2011 1:21 pm Modified: Jan 28, 2011 2:44 pmTrack Changes ##FileName: 368545/DRAFT PWS.DOCX

Added: Jan 28, 2011 1:21 pm This synopsis is for the Veterans Relationship Management (VRM) Program Information Technology solutions and Supports Services (ITSS). The VRM program is designed to satisfy several key challenges that veterans service members, and their dependents experience when seeking information and services from the Department of Veterans Affairs (VA). The VRM Program will provide the capabilities required to achieve on-demand access to comprehensive VA services and benefits in a consistent, user-centric manner to enhance veterans, their families, and their agents' self-service experience through a multi-channel customer relationship management approach. The goal of the VRM Program is to improve the speed, accuracy, and efficiency in which information is exchanged between veterans and VA, regardless of the communications method (phone, web, email, and social media). The VRM Program focus will include modernization of voice telephony, unification of public contact representative desktops, development of cross-VA knowledge based system, veteran identity and access management (IAM), implementation of customer relationship management systems (CRM), and integrating self-service capabilities with multiple communication channels to empower Veterans.

The VRM Program involves seven work streams: Voice Access Modernization (VAM), IAM, CRM, Unified Desktop (UD), Web/Self Service, Knowledge Management (KM), and Member and Integration Services. The primary focus of the acquisition strategy is to reduce risk and increase the chances of success for the work streams via a phased implementation approach using agile development. Although the work streams all have interdependencies and will be integrated and aligned with overall program objectives, the acquisitions for each work stream will be separate activities. This allows each work stream to pursue the acquisition approach that is most suitable for that particular work stream's implementation and minimizes the deployment risks to end-users by not implementing with a "big bang" approach. This approach also separates the program into more manageable pieces from a technical and contractual perspective.

To support this, multiple award indefinite delivery/indefinite quantity (IDIQ) contracts will be put in place to obtain the technical solution for all work streams at all phases of the program lifecycle. The intent of the VRM IDIQ is to provide a flexible contracting mechanism to the work streams; therefore, the IDIQ will support all task order types (cost reimbursable, fixed price, and time and materials). A total of five (5) multiple award IDIQ contracts are anticipated to result from this acquisition, including a reserve for one (1) Small Disadvantaged Veteran Owned Business (SDVOSB) and two (2) Small Businesses (SB's).

The NAICS Code for this procurement is 541511. The solicitation number assigned to this effort is VA118-10-RP-0122 and will be issued on or about 18 February 2011. The draft performance work statement (PWS) is attached to this synopsis. And draft instructions to offerors will be posted shortly. All responsible sources may submit a proposal which shall be considered by the agency. The Point of Contact is Kelly Driscoll, Department of Veterans Affairs Technology Acquisition Center, Phone (732) 578-5415, Email Kelly.Driscoll-Preusse@va.gov. Alternate POC is Anne Marie Vasconcelos at (732) 578-5485, Email Anne.Vasconcelos@va.gov.