Multi-channel contact center services

Ended Awarded Last action

Contract number
GS00V08PDD0072
Awardee
Awarding agency
Task orders
7 $299,217,052 obligated

Award facts

Opportunity
Combined order value
  • $299,217,238 Current, with exercised options
  • $535,042,444 Potential, with all options
Last date to order 100% complete
Award type
Single award
Who can order
All agencies
NAICS code
519190 All Other Information Services
Set-aside
No set-aside
Competition
Full and Open Competition · 12 offers Negotiated Proposal / Quote
Pricing
Order Dependent (IDV only)
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

The federal contract IDV award, identified as GS00V08PDD0072, is an Indefinite Delivery Contract held by Peraton Enterprise Solutions LLC, a for-profit limited liability company and subsidiary of Peraton Solutions Inc. The contract, awarded by the General Services Administration's Federal Acquisition Service, is for the provision of multi-channel contact center services across the federal government. The contract has a ceiling value of $100,000,000 and a period of performance running through March 10, 2023.

Under this IDV, Peraton Enterprise Solutions has been awarded several delivery orders to provide customer contact center services for various civilian agencies, including the Department of Homeland Security, Office of Federal Student Aid, and Corporation for National and Community Service. The delivery orders, valued at over $300 million in total, cover services such as call center support, information dissemination, and customer relationship management. The work is primarily performed at Peraton's facilities in Herndon, Virginia and Denton, Texas. The contract does not have any set-aside designations, but Peraton often collaborates with small businesses as subcontractors to fulfill the requirements.

Task orders

Task order Ordering agency Obligated Awarded
Provide call center support to uscis. 70SBUR18F00000281 Citizen and Immigration Services $9,644,837
"other function" the purpose of this contract is for federal student aid to establish a customer contact center to… EDFSA15O0014 Office of Federal Student Aid $147,852,413
GSA's USA contact program through HP providing 750 simultaneous call agents in response to hurricane sandy. HSFETX13J0005 FEMA Texas National Processing Service Center $311,656
Call centers HSSCCG12J00114 Citizen and Immigration Services $103,803,525
Consolidated customer support services CNSHQ10F0073 Office of Procurement Services $8,675,634
Provide a multi-channel contact center that responds to and resolves tier 1 user routine service requests related to… GS00A09AAC0080 Office of the Administrator $26,793,371
Outbound call center for the veterns health administration to contact veterns regarding VA benefits. GS00V08PD0169 Office of the Administrator $2,135,610

Transactions

Action Obligated Date
Novation Agreement PJ0001 · One acquisition solution for integrated services (OASIS) professional services multiple agency contract $0
Exercise an Option AS18 $0
Other Administrative Action AA17 $0
Other Administrative Action AA16 $0
Other Administrative Action PA11 $0
Other Administrative Action AS13 $0
Other Administrative Action PA12 $0
Other Administrative Action AA15 $0
Exercise an Option PA10 $0
Change PIID 18 · Multi-channel contact center services for other functions $0
Transfer Action 17 $0
Exercise an Option PO09 · MOD PO09 exercise option period three for USA contact IDIQ contract GS00V08PDD0072 for two years. Period of performance extended from 03/11/2014 through… $0
Other Administrative Action PA08 · Change contracting officer representative (COR) from henry LAI to barbara walton $0
Exercise an Option PO07 · Exercise option period two for a two year period of performance 03/11/2012 through 03/10/2014. This MOD also incorporates by reference, far clause 52.223-18,… $0
Other Administrative Action PA06 · Change submission date for the special hiring report $0
Novation Agreement PA05 · Incorporate into contract by reference, the contractor's change of name agreement with dcma dated 3/12/2010. By this modification vendor's name is changed… $0
Other Administrative Action PA04 · Administrative action to correct the sequence of modification numbers. $0
Additional Work (new agreement, FAR part 6 applies) PS03 · Add SMS message delivery services to USA contact base contract to enable federal agencies to include text messaging service in future task orders. $0
Exercise an Option PA02 · Exercise option period one, period of performance: 12 march 2010 through 11 march 2012 $0
Other Administrative Action PA01 · Incorporate by reference contractor's novation agreement with dcma dated 12/3/2008 vendor name changed from EDS, INC to EDS LLC. $0
Original award $0
Show all 21

Quick answers

Who was awarded contract GS00V08PDD0072?

GS00V08PDD0072 was awarded to Peraton Enterprise Solutions LLC by Federal Acquisition Service (General Services Administration) on March 11, 2008.

How much is contract GS00V08PDD0072 worth?

Orders under GS00V08PDD0072 have obligated $299,217,052. Their combined current value, with exercised options, is $299,217,238. Their combined potential value, with all options, is $535,042,444.

How many orders have been placed under contract GS00V08PDD0072?

7 orders have been placed under GS00V08PDD0072, the latest on April 30, 2018.

Who can order from contract GS00V08PDD0072?

GS00V08PDD0072 is a single award indefinite delivery contract. All agencies can place orders on it.

Is contract GS00V08PDD0072 part of a contract vehicle?

Yes. GS00V08PDD0072 is part of USA Contact Multichannel Contact Center Services.

Was contract GS00V08PDD0072 competed?

The extent of competition for GS00V08PDD0072 was full and open competition. The government received 12 offers.

On GovTribe

See this IDV's full record

  • Every order and transaction
  • The awardee's other awards and teaming partners
  • Similar IDVs and recompete opportunities
  • Ask GovTribe AI about this IDV
Try for free Login