This indefinite delivery, indefinite quantity (IDIQ) contract was awarded by the U.S. Department of Education's Office of Federal Student Aid to Nelnet Servicing LLC, a for-profit limited liability company, to provide a wide range of student loan servicing and administration services in support of the agency's Title IV federal student aid programs. The base IDIQ contract has a ceiling value of $3.23 billion and a period of performance through December 30, 2024.
Under this IDIQ, Nelnet has received numerous firm-fixed-price delivery orders, valued at over $1 billion, to perform core student loan servicing functions such as call center operations, payment processing, data management, loan consolidation, and support for borrowers in the Total and Permanent Disability program. The contracted services also include specialty tasks like maintaining image repositories, processing decommissioned servicer data, supporting Federal Family Education Loan program rehabilitation, and providing legacy loan consolidation origination and disbursement. This IDIQ contract has no set-aside designations, and Nelnet operates primarily out of its headquarters in Lincoln, Nebraska to deliver these student aid servicing capabilities to the Department of Education.
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