Provide direct loan services such as call center and financial reporting - nelnet from 12/15/2019 through 12/14/2020

Ended Awarded Last action

Contract number
91003120F0312
Awardee
Awarding agency
Obligated
$988,684,676

Award facts

Contract value 100% obligated
$988,684,675.89 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Set-aside
No set-aside
Competition
Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Washington, DC 20202, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Supplemental Agreement for work within scope P00170 · The purpose of modification P00170 is to document the settlement agreement dated september 8, 2026, between nelnet servicing LLC, great lakes education loan… $5,000,000
Supplemental Agreement for work within scope P00169 · The purpose of this modification is to provide funding in response to the settlement agreement resolving the appeal designated cbca no. 8395 and the certified… $21,407,750
Funding Only Action P00168 · The purpose of this modification is to deobligate funds. -$88,411
Funding Only Action P00167 · Deobligate excess funding from clins 6009 and 6010. -$14,224,261
Supplemental Agreement for work within scope P00166 · The purpose of modification P00166 is to deobligate funding that is in the amount of $83,354.54 on clin 6012. -$83,355
Supplemental Agreement for work within scope P00165 · FY18 - FY24 ECI adjustments - nelnet $6,698,045
Supplemental Agreement for work within scope P00164 · 91003120F0312 $0
Funding Only Action P00163 · The purpose of this modification is to correct a duplicate deobligation. In april 2023 there was a contract refund from nelnet for $40K. FSA refund team… $40,000
Other Administrative Action P00162 · The purpose of this modification is to change the contracting officer from elvis taylor to paul KIM and extend services through december 31, 2024 at no… $0
Supplemental Agreement for work within scope P00161 · The purpose of this modification is to DE-obligate excess funding from contract number ED-FSA-09-D-0013 task order 91003120F0312, the total obligated contract… -$2,242,995
Supplemental Agreement for work within scope P00160 · The purpose of this modification is to extend contract 09D0013 task order 20F0312 LC servicing O & M services through 06302024 at no cost to the government. $0
Supplemental Agreement for work within scope P00159 · The purpose of this modification is to fund and incorporate CR 6961 - IDR recertification pause funds certification. $162,956
Supplemental Agreement for work within scope P00158 · The purpose of this modification is to extend the period of performance to servicing O & M, image repository, GA rehab and dlcs support under task order… $30,339,677
Supplemental Agreement for work within scope P00157 · The purpose of this modification is to implement and fund CRS CR 6740 - joint consolidation loan (JCL) borrower separation forbearance and CR 6759 - loan… $117,257
Supplemental Agreement for work within scope P00156 · The purpose of this modification is to incorporate and CR 6754 - income driven repayment (IDR) plan request. $17,443
Supplemental Agreement for work within scope P00155 · The purpose of this modification is to incorporate and fund CR 6816 - interim closed school discharge process. $36,122
Supplemental Agreement for work within scope P00152 · The purpose of this modification is to add clins 6000 and 6001 which incorporates option period VI with a period of performance from december 15, 2023,… $83,966,319
Funding Only Action P00153 · The purpose of this modification is to add funding in the amount of $31,064.77 via clin 5021 for O & M services through december 14, 2023. $31,065
Supplemental Agreement for work within scope P00154 · The purpose of this modification is to add clins 6002 through 6004, which incorporates option period VI for image repository, GA rehab and dlcs support with a… $1,721,712
Supplemental Agreement for work within scope P00151 · The purpose of this bilateral modification is to incorporate the revised requirement to CR3250 due diligence requirements, billing and delinquency letter,… $0
Funding Only Action P00150 · The purpose of this modification is to provide funding for servicing O & M and IT through 12/14/2023. $17,783,502
Funding Only Action P00149 · The purpose of this modification is to provide O & M funding for servicing through approximately NOV 30, 2023. $13,099,271
Funding Only Action P00148 · The purpose of this modification is to provide funding in the amount of $27,524,017.46 accordingly to task order 20F0312 via clins 5012-5014. $27,524,017
Supplemental Agreement for work within scope P00147 · The purpose of this modification is to DE obligate and RE obligate funding PRS were processed under ZDM 2521A and IT should have been committed under ZDM 2572A. $0
Supplemental Agreement for work within scope P00146 · The purpose of this modification is to change the current period of performance. Incorporate one additional optional POP from 11/1/12023 through 11/30/2023. Add… $17,822,400
Funding Only Action P00145 · The purpose of the modification is to DE-obligate funding in the amount of $30,903,938.15 from clins 5006 ($17,669,578.78), 5007 ($9,582,080.25) and 5008… -$30,903,938
Funding Only Action P00144 · The purpose of this modification is to provide O & M funding accordingly. $30,903,938
Supplemental Agreement for work within scope P00143 · The purpose of this modification is to provide O & M funding for servicing through approximately december 14, 2023. $4,197,155
Funding Only Action P00142 · The purpose of this modification is to DE-obligate funds in the from clin 0093. -$80,000
Supplemental Agreement for work within scope P00140 · The purpose of this modification is to incorporate and fund CR 6701 - add false certification discharge types. $61,036
Supplemental Agreement for work within scope P00141 · The purpose of this modification is to incorporate and CR 6651 07/01/2023 final rule, closed school discharge. $21,292
Supplemental Agreement for work within scope P00139 · The purpose of this modification is to add incremental funding in the amount of $72,348,420.00 and extending the POP and adding option year. $72,348,420
Supplemental Agreement for work within scope P00138 · The purpose of this modification is to incorporate and fund CR 6656 - post aces-borrower defense processing support. $36,905
Supplemental Agreement for work within scope P00137 · The purpose of this modification is to fund and implement CR 6713 - saber - update common servicing and common application (IDR/LC) schema to support… $95,361
Supplemental Agreement for work within scope P00136 · The purpose of this modification is to incorporate CR6703 and provide funding. $108,265
Supplemental Agreement for work within scope P00135 · The purpose of this modification is to incorporate and fund CR 6652-data custodian support expansion for pheaa decommission. $64,520
Supplemental Agreement for work within scope P00134 · The purpose of this modification is to incorporate and fund CR 6636 - osla decommission. $110,458
Supplemental Agreement for work within scope P00133 · The purpose of this modification is to DE-obligate $8,000.00 from line item 0100. Federal student aid has cancelled CR 6022 - R2R- safety net period, previously… -$8,000
Supplemental Agreement for work within scope P00132 · The purpose of this modification is to incorporate and fund crcr 6698 - saber - renaming the repaye plan to saving on a valuable education (SAVE) plan. $419,509
Supplemental Agreement for work within scope P00131 · The purpose of this modification is to incorporate and fund CR 6609 - saber/IDR phase II implementation guidance. $52,261
Supplemental Agreement for work within scope P00130 · The purpose of this modification is to incorporate and fund CR 6643 - mohela migration to fiserv platform. $10,710
Supplemental Agreement for work within scope P00129 · The purpose of this modification is to add funding in the amount of $3,697,344.54 through appx. 08/13/2023 via clin 4024. $3,697,345
Supplemental Agreement for work within scope P00128 · The purpose of this modification is to incorporate and fund CR 6570 - great lakes decommission. $19,356
Supplemental Agreement for work within scope P00127 · The purpose of this modification is to add funding in the amount of $4,585,522.13 through appx. 08/10/2023. $4,585,522
Funding Only Action P00125 · The purpose of this modification is to DE-obligate funding from contract ED-FSA-09-D-0013 task order 91003120F0312. -$403,766
Supplemental Agreement for work within scope P00126 · The purpose of this modification is to incorporate and fund CR 6489 - pheaa/fedloan decommission into the contract. $63,359
Supplemental Agreement for work within scope P00123 · The purpose of this modification is to incorporate the 2023 poverty guidelines account for the 8.0 percent increase in prices as measured by the consumer… $8,646
Supplemental Agreement for work within scope P00122 · The purpose of this modification is T incorporate and fund CR 6568 - IDR OPT out - period of performance from 4/7/23 to 7/30/23. $25,227
Supplemental Agreement for work within scope P00120 · The purpose of this modification is to add incremental funding in the amount of $97,873,000.00 through appx. 06/30/2023 via clins 4017 and 4018 $97,873,000
Funding Only Action P00121 · The purpose of this modification is to DE-obligate $483,482.12 from line item 0059, previously funded under modification (P00062) and DE-obligate $430,000.00… -$913,482
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About this award

Written by GovTribe AI ·

The Department of Education's Office of Federal Student Aid issued a delivery order to Nelnet Servicing LLC on November 26, 2019, under a parent Indefinite Delivery Contract carrying a ceiling value of $988.7 million. The order documents a settlement agreement dated September 8, 2026, and provides direct loan services including call center operations and financial reporting through an ultimate completion date of December 31, 2024.

Place of performance is Washington, DC. The order is priced firm fixed price with no set-aside designation.

Government-invoiced labor under this order shows declining utilization year over year. FY2022 invoiced $208.4 million across 1,987 FTEs and 4.13 million contractor hours at a blended rate of $50.43 per hour. FY2023 invoiced $312.2 million across 1,858 FTEs and 3.86 million contractor hours at $80.81 per hour. FY2024 invoiced $198.6 million across 1,318 FTEs and 2.74 million contractor hours at $72.47 per hour. FY2025 invoicing declined to $28.3 million across 0.9 FTEs with no subcontractors reported; Nelnet self-performed all work.

Quick answers

Who was awarded contract 91003120F0312?

91003120F0312 was awarded to Nelnet Servicing LLC by Office of Federal Student Aid (Department of Education) on November 26, 2019.

How much is contract 91003120F0312 worth?

The government has obligated $988,684,676 on 91003120F0312.

Is contract 91003120F0312 an order under another contract?

Yes. 91003120F0312 is a delivery order under EDFSA09D0013, an indefinite delivery contract.

Was contract 91003120F0312 competed?

The extent of competition for 91003120F0312 was full and open competition. The government received 4 offers.

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