IDIQ contract entitled the unified servicing and data solution (usds) for servicing capabilities for FSA's student aid recipients.

Active Awarded Last action

Contract number
91003123D0004
Awardee
Awarding agency
Task orders
5 $553,891,603 obligated

Award facts

Opportunity
Combined order value
$653,024,995 Current and potential, with all options
Last date to order 35% complete
IDV ceiling 3% used
$16,000,000,000.00
Award type
Multiple award
Who can order
Only the awarding agency
Set-aside
No set-aside
Competition
Full and Open Competition · 8 offers Negotiated Proposal / Quote
Pricing
Fixed Price with Economic Price Adjustment
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

The Office of Federal Student Aid awarded a $16 billion multiple-award IDIQ to Missouri Higher Education Loan Authority on April 25, 2023, for the Unified Servicing and Data Solution (USDS), extending to April 24, 2033. The IDIQ procures consolidation and modernization of federal student loan servicing capabilities, including operations and maintenance, system changes, contact center support, and back-office processing across the federal student loan lifecycle.

Place of performance is Washington, DC. Work encompasses e-correspondence, consolidation loan processing, StudentAid.gov portal operations, servicer mobile apps, and IRS FIRE system retirement, among other system enhancements supporting non-specialty loan servicing and borrower transition to a single repayment portal.

Five delivery orders have been issued under this IDIQ, carrying combined potential value of approximately $657 million. The most recent order, issued April 1, 2026, carries a ceiling of $307.5 million for operations and maintenance through December 31, 2027, including change requests for servicer mobile apps and IRS FIRE system retirement. An October 1, 2025 delivery order valued at $89.3 million extends through June 19, 2027 and addresses obligation reporting revisions and tiered standards. A July 1, 2024 order valued at $220.8 million runs through June 19, 2027 and deployed 1,157 FTEs in FY2025, invoicing $169.4 million. An April 1, 2024 order at $31.3 million (completing March 31, 2026) drew $30.3 million in FY2024 invoicing across 392 FTEs. The initial April 25, 2023 order valued at $3.8 million covered performance readiness, Authorization to Operate, and go-live tasks through March 21, 2027. All orders carry fixed-price pricing with economic price adjustment. Missouri Higher Education Loan Authority performs approximately 54 percent of contractor hours in-house, with specialized work shared among multiple subcontractors.

Task orders

Task order Ordering agency Obligated Awarded
Operations and maintenance (o & m) task order for student loan servicing in accordance with the requirements of the… 91003126F0021 Office of Federal Student Aid $208,672,424
Operations and maintenance (o & m) task order for student loan servicing in accordance with the requirements of the… 91003125F0043 Office of Federal Student Aid $89,345,011
Operations and maintenance (o & m) task order for student loan servicing in accordance with the requirements of the… 91003124F0320 Office of Federal Student Aid $220,794,045
Operations and maintenance (o & m) task order for student loan servicing in accordance with the requirements of the… 91003124F0311 Office of Federal Student Aid $31,293,493
The initial task order is a firm-fixed price task order for the tasks and deliverables required for the usds servicer… 91003123F0320 Office of Federal Student Aid $3,786,621

Transactions

Action Obligated Date
Supplemental Agreement for work within scope P00049 · Adjust the impacted prices for clin 6AA - envelopes sent as per the economic price adjustment (EPA) clause $0
Supplemental Agreement for work within scope P00048 · Document stop work orders that have been issued and the status $0
Supplemental Agreement for work within scope P00047 · Update usds attachment 01 business operations servicing requirements to version V3.5.0. Updates from versions V3.3.0 and V3.4.0 are incorporated in V3.5.0. $0
Supplemental Agreement for work within scope P00046 · Update the schedule section b services & prices to add clin 14 and ongoing costs for CR 7414 pslf buyback and reconsideration, and add far 52.222-90… $0
Supplemental Agreement for work within scope P00045 · Update the schedule section b: services & prices to add clin 13 and ongoing costs for CR 7480 - betsie implementation $0
Supplemental Agreement for work within scope P00044 · Incorporate revised areas of performance and replacement of modification tracker attachments. In accordance with (IAW) far clause 52.222-43 fair labor standards… $0
Supplemental Agreement for work within scope P00043 · Update system provider pricing structure for ordering years 4 through 10 and revise attachment 21 future borrower allocation methodology. $0
Other Administrative Action P00042 · Update ombudsman. Far 52.216-32 task-order and delivery-order ombudsman (sept 2019) is revised. $0
Supplemental Agreement for work within scope P00041 · Update usds attachment 01 business operations servicing requirements to version V3.2.0. $0
Supplemental Agreement for work within scope P00040 · Revise the pricing structure due to the latest employment cost index release, in accordance with the economic price adjustment terms methodology within the… $0
Supplemental Agreement for work within scope P00039 · The purpose of this modification is to incorporate revised areas of performance and replacement of modification tracker attachments and remove far 52.222-55… $0
Supplemental Agreement for work within scope P00038 · The purpose of modification P00038 is to incorporate a class deviation clause update. $0
Supplemental Agreement for work within scope P00037 · Incorporate requirements of change orders #20 and #21. CR 7304-2024 tax reporting update issued january 15, 2025, and CR 7331-moving of april-JAN 2026 IDR… $0
Supplemental Agreement for work within scope P00036 · Modification to incorporate far clause far 52.240-1. $0
Supplemental Agreement for work within scope P00035 · Modification to revise attachment 01 business operations servicing requirements with incorporation of the requirements of usds change orders issued october… $0
Supplemental Agreement for work within scope P00034 · The purpose of this bilateral modification is to revise attachment 01 business operations servicing requirements to add a requirement numbered 49000.012… $0
Supplemental Agreement for work within scope P00033 · Bilateral modification for the incorporation of revised areas of performance and replacement of modification tracker attachments. In accordance with (IAW) far… $0
Supplemental Agreement for work within scope P00032 · MOD P00032 is to incorporate the REQ of usds change orders issued july thru sept 2024, i.e. save JUL 18 admin stay REQ, IDR sort functionality for recert and… $0
Supplemental Agreement for work within scope P00031 · The purpose of this modification is to incorporate CR 6822 - fine grain forbearance reporting to nslds - revised, provide updated attachment 01 - business… $0
Supplemental Agreement for work within scope P00030 · The purpose of this modification is to incorporate CR 7054 - nslds IDR proxy ineligible months and provide updated attachment 01 - business operations servicing… $0
Other Administrative Action P00029 · The purpose of this modification is to revise the pricing structure due to the latest employment cost index release, IAW the economic price adjustment terms… $0
Supplemental Agreement for work within scope P00028 · The purpose of this modification is to incorporate change request 7067 - joint consolidation loan separation - phase 1. $0
Supplemental Agreement for work within scope P00027 · The purpose of this modification is to incorporate CR 7125 - usds servicer information portal integration with aims MFA - nelnet. Nelnet added four(4) new… $0
Supplemental Agreement for work within scope P00026 · The purpose of this modification is to incorporate CR 6972 -usds- 3RD catch-up CR to update the business requirements and to correct typos, missing punctuation,… $0
Supplemental Agreement for work within scope P00025 · The purpose of modification P00025 is to incorporate the requirements of CR7026 usds reamortization schedule and CR6676 usds consolidation originator updates $0
Supplemental Agreement for work within scope P00024 · The purpose of this modification is to incorporate CR 7037 -SDR- usds student debt relief discharge processing. Additional types of forgiveness are being… $0
Supplemental Agreement for work within scope P00023 · The purpose of modification P00023 is to descope the requirements of CR6681 - usds IDR proxy payment for servicers and CR6904 - usds servicer IDR regulation… $0
Supplemental Agreement for work within scope P00021 · The purpose of this modification is to incorporate CR6927 - FY24 - financial audit handouts - non - defaulted loans and CR6979 - usds - servicer reporting… $0
Supplemental Agreement for work within scope P00022 · The purpose this modification is adding requirements associated with implementing CR 7010 - usds - additional save. Usds servicers shall perform a recalculation… $0
Supplemental Agreement for work within scope P00020 · The purpose of this modification is to incorporate CR 7009 - usds - proxy payment update, update the address validation requirements related to borrower defense… $0
Supplemental Agreement for work within scope P00019 · The purpose of this modification is to incorporate updated requirements to the at-risk language to clarify at risk for allocations and for incentives, and to… $0
Supplemental Agreement for work within scope P00018 · The purpose of modification P00018 is to incorporate CR 6748DIRECT loan discharge form collection, CR 6904 usds servicer IDR regulation changes, CR 6916 loan… $0
Supplemental Agreement for work within scope P00017 · This modification is to incorporate the requirements of CR 6969 usds mailing and billing statement changes and revise the at-risk borrower performance incentive… $0
Supplemental Agreement for work within scope P00016 · This modification revises requirements and pricing to reflect changes to call center hours, business requirements, some service level agreement levels, and… $0
Supplemental Agreement for work within scope P00014 · The purpose of modification P00014 is to incorporate the requirements of CR 6889 usds servicer information portal integration with aims MFA and add far… $0
Supplemental Agreement for work within scope P00015 · The purpose of modification P00015 is revise the PWS and to incorporate the requirements of clause edar 3452.232-73 by full text. $0
Supplemental Agreement for work within scope P00013 · The purpose of modification P00013 is to incorporate CR 6894 for servicers to change their borrower facing website urls to end with .GOV, and CR 6912 to… $0
Supplemental Agreement for work within scope P00012 · The purpose of modification P00012 is to incorporate the requirements of CR6845 to remove redundant data sources and upgrades to existing school portals under… $0
Supplemental Agreement for work within scope P00011 · Modification P00011 is to revise go-live and production readiness milestones & deliverable due dates in the contract. MOD also incorporates requirements of… $0
Supplemental Agreement for work within scope P00009 · The purpose of P00009 is to revise the performance work statement, initial task order deliverables/milestones table to add activities along with their… $0
Supplemental Agreement for work within scope P00010 · The purpose of P00010 is to incorporate the requirements of CR 6677 - usds - usds servicer integration with SPS into the base contract 91003123D0004 $0
Supplemental Agreement for work within scope P00008 · The purpose of P00008 is to incorporate the requirements of clause far 52.204-30 federal acquisition supply chain security act orders - prohibition by full… $0
Supplemental Agreement for work within scope P00007 · The purpose of modification P00007 is to add servicing system provider support rates, revise the PWS and incorporate CR 6675 usds CRI servicer & SPS setup, CR… $0
Supplemental Agreement for work within scope P00006 · The purpose of modification P00006 is to update security clauses FSA clause 25-1 and FSA clause 39-8. $0
Supplemental Agreement for work within scope P00005 · The purpose of P00005 is to incorporate the interim requirements of CR6778 - usds - temporary extension of TPD servicer contract. $0
Supplemental Agreement for work within scope P00004 · P00004 is to add the requirements CR6744: usds - temporary, alternate PIV-i use for usds. In addition, the requirements of CR6782: usds - changes to 02A -… $0
Supplemental Agreement for work within scope P00003 · P00003 is to add the requirements CR6714-usds financial requirements change 1. Attachment 04A- IT deliverable table, due date / frequency column is hereby… $0
Supplemental Agreement for work within scope P00002 · P00002 is to add the requirements CR6735-usds mobile APP removal as follows into 91003123D0004. $0
Supplemental Agreement for work within scope P00001 · P00001 updating SB subcontracting/wage determination/IT requirements for IDIQ contract entitled the unified servicing and data solution (usds) for servicing… $0
Original award $0
Show all 50

Quick answers

Who was awarded contract 91003123D0004?

91003123D0004 was awarded to Missouri Higher Education Loan Authority by Office of Federal Student Aid (Department of Education) on April 25, 2023.

How much is contract 91003123D0004 worth?

Orders under 91003123D0004 have obligated $553,891,603. Their combined current value, with exercised options, is $653,024,995. 91003123D0004's own ceiling is $16,000,000,000.

How many orders have been placed under contract 91003123D0004?

5 orders have been placed under 91003123D0004, the latest on April 1, 2026.

Who can order from contract 91003123D0004?

91003123D0004 is a multiple award indefinite delivery contract. Only the awarding agency can place orders on it.

Is contract 91003123D0004 part of a contract vehicle?

Yes. 91003123D0004 is part of Unified Servicing and Data Solution.

Was contract 91003123D0004 competed?

The extent of competition for 91003123D0004 was full and open competition. The government received 8 offers.

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