R426--Telephone Switchboard Operator Service
The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 is seeking quotations for Telephone Switchboard Operator Service at the Hampton VA Medical Center under solicitation 36C24626Q0356. The contract requires 24/7/365 on-site switchboard operator coverage to handle approximately 40,000 calls monthly, including incoming call reception, call transfer, information services, emergency call handling, and paging system operation. Key requirements include maintaining a maximum 5 percent daily abandonment rate, average speed to answer of less than 30 seconds, and average handle time not exceeding 35 seconds per call. The contractor must provide a dedicated Program Manager with at least two years of switchboard operating experience and one year of supervisory experience, a Program Coordinator, and qualified switchboard operators capable of meeting these performance metrics. Evaluation will be based on technical capability, past performance on similar federal or private contracts within three years, and price using a best value determination under FAR Part 12 procedures. The deadline for receipt of quotations is March 13, 2026 at 9:00 AM EDT, with quotes to be submitted via email to James Risbon at james.risbon@va.gov on the SF 1449 form with pricing breakdown and certifications.
This solicitation is designated as a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside, requiring all offerors to be verified SDVOSB vendors registered in the SBA DSBS database. The incumbent contractor is Innovation at Work, whose contract period runs through March 2026. The estimated contract value is $19 million, covering a base period of April 1, 2026 through March 31, 2027, with four one-year option periods extending through March 31, 2032. The contract requires staffing across three shifts with approximately nine to eleven full-time and part-time operators plus supervisory personnel to maintain continuous coverage. Work will be performed at Hampton VA Medical Center in Hampton, Virginia 23667, with the government providing facilities and telephone console equipment while the contractor bears responsibility for all personnel, supervision, training, and operational costs, including background investigations at the NACI level for all contractor personnel.
36C24626Q0356 Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6
3/4/26, 2:39 PM R426--Telephone Switchboard Operator Service
The Department of Veterans Affairs, Veterans Integrated Service Network 6 (VISN 06), is soliciting quotes for Telephone Switchboard Operator Services at the Hampton VA Medical Center in Hampton, Virginia. This procurement seeks a contractor to provide all labor, management, and supervision necessary to operate the facility's telephone switchboard system. Prospective contractors must be registered in the System for Award Management (SAM) and the SBA Dynamic Small Business Search (DSBS) database, and they must not appear on the Excluded Parties List. The solicitation will be issued on or about March 4, 2026, with quotes due by 9:00 a.m. Eastern Time on March 13, 2026. Interested vendors should contact Contract Specialist James Risbon at james.risbon@va.gov with inquiries, and all solicitation documents will be available exclusively through https://www.sam.gov.
This contract is exclusively set-aside for Service-Disabled Veteran-Owned Small Business (SDVOSB) firms under NAICS Code 561421 (Telephone Answering Services), with a small business size standard of $19 million. Only one award is expected to be made. The contract structure includes a base year running from April 1, 2026 through March 31, 2027, followed by four optional one-year renewal periods extending through March 31, 2031, providing potential contract duration of up to five years. Prospective contractors must submit documentation including company name and address, point of contact information, SAM UEI number, tax identification number, socio-economic classification, SDVOSB verification proof, and authorization documentation. No specific budget range or award value is disclosed in the pre-solicitation notice, and no incumbent contractor is identified.
36C24626Q0356 Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6
3/4/26, 2:27 PM R426--Telephone Switchboard Operator Services
The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 is seeking on-site telephone switchboard operator services and administrative support at the Hampton VA Medical Center in Hampton, Virginia. This pre-solicitation notice, issued under NAICS code 561421 (Telephone Answering Services), is for market research purposes to determine the appropriate acquisition strategy and identify qualified vendors for a future competitive solicitation. Prospective contractors must be registered in the System for Award Management (SAM) under the applicable NAICS code and should submit responses by February 27, 2026 at 12:00 PM Eastern Standard Time via email to James Risbon at james.risbon@va.gov. Interested vendors must provide company information, a capabilities statement, socio-economic size designation, tax ID, DUNS number, and Unique Entity ID (UEI) from SAM.gov, and indicate whether they will respond under a GSA/FSS contract or open market. The Government explicitly states that this notice is for planning and market research purposes only and does not constitute an intent to award a contract or reimburse response costs, and no discussions, debriefings, or return of responses will occur.
This solicitation uses no set-aside designations and does not identify any incumbent contractors. The applicable NAICS size standard for this procurement is $19 million, though no specific award value or budget range is stated in the pre-solicitation notice. The response period is brief, with a deadline of only three days from the posting date of February 24, 2026. Information obtained through this market research phase may be reflected in any subsequent solicitation document. This pre-solicitation notice represents an early opportunity for vendors to express interest and provide relevant information regarding their ability to deliver telephone switchboard operator services and support administrative functions at the specified VA Medical Center location.
36C24626Q0356 Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6
2/24/26, 10:29 AM R426--Telephone Switchboard Operator Services
The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 awarded contract 36C24626P0555 to Career Management Associates of Iowa, LLC on April 16, 2026, for telephone switchboard operator services. The contract, valued at $431,308.76, was designated as a Service-Disabled Veteran-Owned Small Business set-aside and is classified under Product Service Code R426. The services will be provided by the awardee, located in Tampa, Florida, with contract administration managed by the Department of Veterans Affairs Network Contracting Office in Hampton, Virginia. This award fulfills the solicitation number 36C24626Q0356 and supports telecommunications staffing requirements within the Veterans Integrated Service Network 6.
36C24626Q0356 Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6
4/16/26, 1:20 PM R426--Switchboard Operator Service
The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 awarded contract 36C24626D0097 to Innovation at Work Inc. for $2,916,018 on September 22, 2026, to provide switchboard operator services supporting VA communications infrastructure.
The award was made under the Service-Disabled Veteran-Owned Small Business set-aside following competitive solicitation 36C24626Q0356. The contract covers telecommunications and operator support services for managing incoming calls and communications across VISN 6.
36C24626Q0356 Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6
9/23/26, 10:16 AM