Switchboard operator services
Active Indefinite Delivery Contract Awarded Last action
- Contract number
- 36C24626D0097
- Awardee
-
Innovation At Work Inc. UEI FBFALR6EY3V4
- Awarding agency
-
Veterans Integrated Service Network 6
Veterans Health Administration, Department of Veterans Affairs
- Task orders
- 0
Award facts
- Opportunity
-
- R426--Telephone Switchboard Operator Services Pre-Solicitation · 36C24626Q0356 · Posted Feb 24, 2026
- Last date to order 2% complete
- IDV ceiling
- $2,916,018.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 3 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
The Department of Veterans Affairs Veterans Integrated Service Network 6 awarded a single-award Service-Disabled Veteran-Owned Small Business indefinite-delivery contract to Innovation At Work Inc. on October 1, 2026, with a ceiling of $2,916,018 and an ultimate completion date of September 30, 2031.
Innovation At Work Inc. holds concurrent SBA certifications as a Service-Disabled Veteran-Owned Small Business and an SBA-Certified Veteran-Owned Small Business. The contract procures on-site telephone switchboard operator services and administrative support at the Hampton VA Medical Center in Hampton, Virginia, under NAICS code 561421 (Telephone Answering Services). The originating pre-solicitation notice, posted February 24, 2026, indicated that VA VISN 6 was conducting market research to determine acquisition strategy and identify qualified vendors for competitive solicitation of switchboard and administrative support services.
Performance is located at the Hampton VA Medical Center in Hampton, Virginia. The contract carries a five-year base period from October 1, 2026 through September 30, 2031, with no separately identified option periods noted in the source.
Quick answers
Who was awarded contract 36C24626D0097?
36C24626D0097 was awarded to Innovation At Work Inc. by Veterans Integrated Service Network 6 (Veterans Health Administration) on October 1, 2026.
How much is contract 36C24626D0097 worth?
36C24626D0097's own ceiling is $2,916,018.
Who can order from contract 36C24626D0097?
36C24626D0097 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract 36C24626D0097 competed?
The extent of competition for 36C24626D0097 was competed under sap. The government received 3 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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