Customer and end user support services
Ended Awarded Last action
- Contract number
- 19AQMM25D0434
- Awardee
-
Science Applications International Corporation UEI MMLKPW9JLX64
- Awarding agency
-
Office of Acquisition Management
Department of State
- Task orders
- 0
Award facts
- Opportunity
-
- U. S. Department of State Evolve Request for Proposals (RFP) Solicitation · 19AQMM23R0042 · Posted Dec 2, 2022
- Last date to order 100% complete
- IDV ceiling
- $1,193,706,293.00
- Maximum order
- $1,193,706,293.00
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- Contracting staff
- Funding agency
- Bureau of Information Resource Management Department of State
- NAICS code
- 541513 Computer Facilities Management Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 19 offers Negotiated Proposal / Quote
- Pricing
- Order Dependent (IDV only)
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this IDV
Science Applications International Corporation (SAIC) was awarded a Multiple Award Indefinite Delivery Contract valued at $1.19 billion by the U.S. Department of State's Bureau of Information Resource Management on May 12, 2025, with an ultimate completion date of May 11, 2026. This civilian agency contract, which was not set aside for small businesses, supports comprehensive customer and end-user support services as the primary deliverable. The contract emerged from the Department of State's "Evolve" Multiple Award Indefinite-Delivery Indefinite-Quantity solicitation, originally posted on December 2, 2022, with proposals due May 10, 2023. The original solicitation, designated as a partial small business set-aside, sought vendors capable of delivering information technology management support services across multiple functional categories.
The contract's scope encompasses a broad range of IT infrastructure and support capabilities including cloud data center services, network telecommunications, IT management support, application development, and customer end-user support services. As a phased procurement structured to support multiple awards, the contract is designed to address the Department of State's comprehensive IT infrastructure and support requirements through scalable technology solutions. SAIC's award reflects its established capability to deliver complex, multi-year federal technology engagements and positions the contractor as a primary provider for the State Department's IT modernization and operational support initiatives. Performance is anticipated to occur at government facilities and contractor locations, with services supporting critical civilian government IT operations and mission effectiveness across the Department of State's technology infrastructure needs.
Quick answers
Who was awarded contract 19AQMM25D0434?
19AQMM25D0434 was awarded to Science Applications International Corporation by Office of Acquisition Management (Department of State) on May 12, 2025.
How much is contract 19AQMM25D0434 worth?
19AQMM25D0434's own ceiling is $1,193,706,293. A single order can be worth up to $1,193,706,293.
Which agency awarded contract 19AQMM25D0434?
Office of Acquisition Management (Department of State) awarded 19AQMM25D0434, with funding from Bureau of Information Resource Management (Department of State).
Who can order from contract 19AQMM25D0434?
19AQMM25D0434 is a multiple award indefinite delivery contract. Only the awarding agency can place orders on it.
Is contract 19AQMM25D0434 part of a contract vehicle?
Yes. 19AQMM25D0434 is part of Evolve (EVOLVE).
Was contract 19AQMM25D0434 competed?
The extent of competition for 19AQMM25D0434 was full and open competition. The government received 19 offers.
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