Customer and end user support services

Ended Awarded Last action

Contract number
19AQMM25D0433
Awardee
Awarding agency
Task orders
0

Award facts

Opportunity
Last date to order 100% complete
IDV ceiling
$1,193,706,293.00
Maximum order
$1,193,706,293.00
Award type
Multiple award
Who can order
Only the awarding agency
Contracting staff
Funding agency
Bureau of Information Resource Management Department of State
NAICS code
541513 Computer Facilities Management Services
PSC
DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
Set-aside
No set-aside
Competition
Full and Open Competition · 19 offers Negotiated Proposal / Quote
Pricing
Order Dependent (IDV only)
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

Leidos, Inc., operating through its Leidos Services Operating Segment (doing business as SAIC), was awarded a multiple-award Indefinite Delivery contract on May 12, 2025, to provide Customer and End User Support Services to the Bureau of Information Resource Management, a civilian agency within the Department of State. The contract carries a ceiling value of $1.19 billion with an ultimate completion date of May 11, 2026. This Indefinite Delivery Indefinite Quantity (ID/IQ) vehicle, designated as the Evolve Multiple Award contract, was competitively procured through a partial small business set-aside solicitation posted on December 2, 2022, with proposals due May 10, 2023. The contract encompasses comprehensive information technology infrastructure support including IT management, cloud data center services, network telecommunications, application development, and customer end-user support functions across multiple labor categories tailored to support Department of State operations.

The Evolve contract represents a phased, multi-award procurement structured to deliver scalable technology solutions supporting the Department of State's IT infrastructure modernization and operational continuity needs. Performance is anticipated to occur at government facilities and contractor locations, with vendors evaluated on technical capabilities, past performance, and pricing across the defined functional categories. As a child entity of Leidos Holdings, Inc., the awardee brings extensive experience delivering complex IT infrastructure and support services across federal agencies, as evidenced by its portfolio of large-scale Indefinite Delivery contracts including the $11.9 billion DLA J6 Enterprise Technology Services 2.0 contract. The contract structure and scope align with industry standards for comprehensive IT facilities management and end-user support services within the computer facilities management services domain.

Quick answers

Who was awarded contract 19AQMM25D0433?

19AQMM25D0433 was awarded to Leidos, Inc. by Office of Acquisition Management (Department of State) on May 12, 2025.

How much is contract 19AQMM25D0433 worth?

19AQMM25D0433's own ceiling is $1,193,706,293. A single order can be worth up to $1,193,706,293.

Which agency awarded contract 19AQMM25D0433?

Office of Acquisition Management (Department of State) awarded 19AQMM25D0433, with funding from Bureau of Information Resource Management (Department of State).

Who can order from contract 19AQMM25D0433?

19AQMM25D0433 is a multiple award indefinite delivery contract. Only the awarding agency can place orders on it.

Is contract 19AQMM25D0433 part of a contract vehicle?

Yes. 19AQMM25D0433 is part of Evolve (EVOLVE).

Was contract 19AQMM25D0433 competed?

The extent of competition for 19AQMM25D0433 was full and open competition. The government received 19 offers.

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