Customer and end user support services
Active Awarded Last action
- Contract number
- 19AQMM25D0432
- Awardee
-
General Dynamics Information Technology, Inc. UEI SMNWM6HN79X5 Part of General Dynamics Corp
- Awarding agency
-
Office of Acquisition Management
Department of State
- Task orders
- 0
Award facts
- Opportunity
-
- U. S. Department of State Evolve Request for Proposals (RFP) Solicitation · 19AQMM23R0042 · Posted Dec 2, 2022
- Last date to order 71% complete
- IDV ceiling
- $1,193,706,293.00
- Maximum order
- $1,193,706,293.00
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- Contracting staff
- Funding agency
- Bureau of Information Resource Management Department of State
- NAICS code
- 541513 Computer Facilities Management Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 19 offers Negotiated Proposal / Quote
- Pricing
- Order Dependent (IDV only)
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this IDV
The Department of State Office of Acquisition Management awarded a multiple-award indefinite-delivery contract to General Dynamics Information Technology, Inc., with a ceiling of $1.193 billion, on May 12, 2025. The contract, which originated from a partial small business set-aside solicitation posted December 2, 2022, supports comprehensive customer and end-user support services across the Evolve program.
Place of performance encompasses Department of State facilities and contractor locations. The contract ceiling runs through the ultimate completion date of May 25, 2027. The originating solicitation sought IT infrastructure, cloud data center, network telecommunications, and customer end-user support services across multiple functional categories, evaluated on technical capabilities, past performance, and pricing. The IDIQ is structured to support Department of State IT infrastructure and support needs through a multi-year engagement with phased procurement across IT management, cloud services, network telecommunications, application development, and customer support functions.
The procurement was designated as a partial small business set-aside with a Small Business Reserve, though General Dynamics Information Technology, Inc., holds no SBA certifications. The contract falls under NAICS 541513 (computer facilities management services). As one of multiple awards under the Evolve program, this vehicle carries no sole-source justification. The awardee is a wholly owned subsidiary of General Dynamics Government Systems Corporation and operates as a full-and-open competitive prime contractor across federal defense and civilian agencies with no SBA set-aside footprint.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 19AQMM25D0432?
19AQMM25D0432 was awarded to General Dynamics Information Technology, Inc. by Office of Acquisition Management (Department of State) on May 12, 2025.
How much is contract 19AQMM25D0432 worth?
19AQMM25D0432's own ceiling is $1,193,706,293. A single order can be worth up to $1,193,706,293.
Which agency awarded contract 19AQMM25D0432?
Office of Acquisition Management (Department of State) awarded 19AQMM25D0432, with funding from Bureau of Information Resource Management (Department of State).
Who can order from contract 19AQMM25D0432?
19AQMM25D0432 is a multiple award indefinite delivery contract. Only the awarding agency can place orders on it.
Is contract 19AQMM25D0432 part of a contract vehicle?
Yes. 19AQMM25D0432 is part of Evolve (EVOLVE).
Was contract 19AQMM25D0432 competed?
The extent of competition for 19AQMM25D0432 was full and open competition. The government received 19 offers.
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