The federal contract IDV award is for an Indefinite Delivery Contract with a Ceiling Value of $902,902.08 awarded by the Central Office, a civilian federal agency, to the small business prime contractor Systems Integration, Inc. (SII). The contract is for "HOSTED SOLUTIONS" and has an Ultimate Completion Date of June 30, 2028.
The original solicitation was a Request for Information (RFI) issued by the Department of Justice Bureau of Prisons Correctional Facilities seeking a small business contractor to provide a hosted call center solution for their facilities in Bryan, TX and Tallahassee, FL. The RFI was for market research purposes to develop an acquisition strategy, with no contract award resulting directly from it. The NAICS code for this opportunity is 51781 - All Other Telecommunications, and it was set aside for small businesses. SII, a Minority Owned Business, Subchapter S Corporation, and DOT Certified DBE, was awarded this single-award Indefinite Delivery Contract as the prime contractor, and has also been awarded a $1 million Blanket Purchase Agreement with the Export-Import Bank for Contact Center as a Service support.