Blanket purchase agreement to provide software and support services for the online processing and tracking system.
Active Awarded Last action
- Contract number
- 28321321A00040017
- Awardee
-
Accenture Federal Services LLC UEI C47BNA8GM833
- Awarding agency
-
Social Security Administration
- Task orders
- 6 $1,072,336 obligated
Award facts
- Opportunity
-
- 28321321Q00000147 Solicitation number
- Combined order value
- $1,072,336 Current and potential, with all options
- Last date to order 99% complete
- IDV ceiling 30% used
- $3,595,350.63
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 541512 Computer Systems Design Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
Award details come from SAM.gov/FPDS.
About this IDV
The Social Security Administration established a single-award Blanket Purchase Agreement with Accenture Federal Services LLC valued at $3.6 million and ultimately completed on October 31, 2026, to provide software licenses and support services for the agency's Online Processing and Tracking System (OPTS) built on the Salesforce platform. Awarded April 27, 2021, under the General Services Administration's Multiple Award Schedule without set-aside designation, this indefinite delivery vehicle enabled SSA to procure Salesforce OPTS license renewals and associated technical support services delivered from Baltimore, Maryland. The BPA established a master contracting mechanism allowing the agency to issue multiple call orders throughout the contract period for recurring annual software licensing and operational support requirements, with Carahsoft Technology Corp serving as the primary subcontractor providing software distribution and licensing expertise as an authorized Salesforce reseller to federal agencies.
Five call orders were executed under this BPA between May 2021 and April 2025, representing annual renewals for continued OPTS platform operations with individual order values ranging from approximately $150,000 to $219,000. The awards funded base year operations and five consecutive option years of Salesforce license maintenance and system support services supporting SSA's mission-critical case management and transaction processing capabilities. Each call order was structured as firm fixed-price deliverables completed within annual cycles typically concluding on April 30, with the final documented award issued April 29, 2025, extending through April 30, 2026. This procurement structure provided SSA operational continuity and budget predictability for a proven technology platform supporting the agency's business operations infrastructure.
Task orders
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Original award | $0 |
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Carahsoft Technology Corp | $62,742 | |
| Carahsoft Technology Corp | $123,961 | |
| Carahsoft Technology Corp | $118,092 | |
| Carahsoft Technology Corp | $118,092 |
Quick answers
Who was awarded contract 28321321A00040017?
28321321A00040017 was awarded to Accenture Federal Services LLC by Social Security Administration on April 27, 2021.
How much is contract 28321321A00040017 worth?
Orders under 28321321A00040017 have obligated $1,072,336. 28321321A00040017's own ceiling is $3,595,351.
How many orders have been placed under contract 28321321A00040017?
6 orders have been placed under 28321321A00040017, the latest on May 1, 2026.
Who can order from contract 28321321A00040017?
28321321A00040017 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 28321321A00040017 under another contract?
Yes. 28321321A00040017 is a blanket purchase agreement under GS35F540GA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 28321321A00040017 competed?
The extent of competition for 28321321A00040017 was full and open competition. The government received 3 offers.
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