Chief experience officer (CXO) support services
Ended Awarded Last action
- Contract number
- 9531CB21A0007
- Awardee
-
Toffler Associates, Inc. UEI KFKXALLENJW5 Part of Toffler Associates, Inc.
- Awarding agency
-
Consumer Financial Protection Bureau
- Task orders
- 0
Award facts
- Last date to order 100% complete
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 10 offers Multiple Award, Fair Opportunity
- Pricing
- Order Dependent (IDV only)
Award details come from SAM.gov/FPDS.
About this IDV
The Blanket Purchase Agreement was awarded by the Consumer Financial Protection Bureau to Toffler Associates, Inc. as a multiple-award indefinite-delivery, indefinite-quantity contract with a potential value of $0.00 and a period of performance through March 8, 2023. The BPA calls on Toffler Associates' GSA Multiple Award Schedule contract to provide Chief Experience Officer support services focused on improving customer experience for the Bureau.
Specifically, the BPA enables the Bureau to issue task orders for experience strategy and design, research, product management, and digital transformation services. Experience strategies developed under task orders issued against this BPA will aim to enhance the Bureau's understanding of consumers and design services, resources, and policies that meet consumer needs. Market research, user testing, and data analysis will support the creation and evolution of digital tools and websites to engage and serve the public. Product management expertise will help the Bureau launch and optimize new digital services and ensure a seamless, helpful experience across all customer touchpoints.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 9531CB21A0007?
9531CB21A0007 was awarded to Toffler Associates, Inc. by Consumer Financial Protection Bureau on March 9, 2021.
Who can order from contract 9531CB21A0007?
9531CB21A0007 is a multiple award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 9531CB21A0007 under another contract?
Yes. 9531CB21A0007 is a blanket purchase agreement under GS10F0414N, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 9531CB21A0007 competed?
The extent of competition for 9531CB21A0007 was full and open competition. The government received 10 offers.
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