Chief experience officer (CXO) support services
Ended Awarded Last action
- Contract number
- 9531CB21A0006
- Awardee
-
Fors Marsh Group LLC UEI CSPNRK2TA2X3
- Awarding agency
-
Consumer Financial Protection Bureau
- Task orders
- 0
Award facts
- Last date to order 100% complete
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 541910 Marketing Research and Public Opinion Polling
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 10 offers Multiple Award, Fair Opportunity
- Pricing
- Order Dependent (IDV only)
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
The Blanket Purchase Agreement was awarded by the Consumer Financial Protection Bureau to provide Chief Experience Officer Support Services. The multiple award BPA was issued against the Multiple Award Schedule contracting vehicle without any set-asides. Fors Marsh Group LLC will serve as the prime contractor to deliver experience strategy, design, and implementation services over a two year ordering period ending in March 2023.
Under the BPA, Fors Marsh Group will support the Consumer Financial Protection Bureau's efforts to modernize operations and enhance the experience of consumers interacting with financial products and services. Drawing from its expertise in user experience research, strategy, and digital transformation, the contractor will assist the agency in applying human-centered design principles to make financial systems more intuitive, transparent, and empowering for the public. Specific tasks may include conducting user and market research, developing experience strategies and roadmaps, designing interfaces and customer journeys, and implementing and evaluating experience improvements across the Bureau's digital properties and programs.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 9531CB21A0006?
9531CB21A0006 was awarded to Fors Marsh Group LLC by Consumer Financial Protection Bureau on March 9, 2021.
Who can order from contract 9531CB21A0006?
9531CB21A0006 is a multiple award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 9531CB21A0006 under another contract?
Yes. 9531CB21A0006 is a blanket purchase agreement under GS00F348CA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 9531CB21A0006 competed?
The extent of competition for 9531CB21A0006 was full and open competition. The government received 10 offers.
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