Exercise option year 1 call service for gulf of mexico individual fishing quote (IFQ) programs and reef fish landing notifications for southeast regional office (sero)
Active Purchase Order Awarded Last action
- Contract number
- 1333MF24P0032
- Awardee
-
Metropolitan Communication Services, Inc. UEI KJ74NHKMUBF5
- Awarding agency
-
National Oceanic and Atmospheric Administration
Department of Commerce
- Obligated
- $22,800
Award facts
- Opportunity
-
- SERO Call Service for Gulf of Mexico IFQ Solicitation · 1333MF24Q0002 · Posted Dec 22, 2023
- Contract value 40% obligated
-
- $34,200.00 Current, with exercised options
- $57,000.00 Potential, with all options
- Completion date 53% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- Set-aside
- Total Small Business
- Competition
- 8 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Melbourne, FL 32901, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $11,400 | |
| Exercise an Option | $11,400 | |
| Original award | $11,400 |
About this award
Metropolitan Communication Services, Inc., a veteran-owned small business based in Melbourne, Florida, was awarded a $57,000 firm fixed price purchase order by the National Oceanic and Atmospheric Administration (NOAA) on March 1, 2024, to provide call center services supporting the Gulf of Mexico Individual Fishing Quote programs and Reef Fish Landing Notifications for NOAA's Southeast Regional Office. This five-year contract, which exercises option years one and two and runs through February 28, 2029, is designated as a total small business set-aside. The company will handle an estimated 500,000 calls annually to assist fishermen with quota management and landing reporting while ensuring compliance with applicable fisheries regulations, with the place of performance in Melbourne, Florida.
The requirement, originally solicited in December 2023 with evaluation criteria emphasizing technical approach, past performance, personnel qualifications, and pricing, sought experienced call center providers capable of maintaining accuracy rates exceeding 95% for high-volume fisheries management programs. Metropolitan Communication Services' selection demonstrates its established expertise in delivering specialized communication services to NOAA, building on previous contracts the company has secured for NOAA fisheries programs, including after-hours answering services and non-personal call center support.
Quick answers
Who was awarded contract 1333MF24P0032?
1333MF24P0032 was awarded to Metropolitan Communication Services, Inc. by National Oceanic and Atmospheric Administration (Department of Commerce) on March 1, 2024.
How much is contract 1333MF24P0032 worth?
The government has obligated $22,800 on 1333MF24P0032. Its current value, with exercised options, is $34,200. Its potential value, with all options, is $57,000.
Was contract 1333MF24P0032 competed?
The government received 8 offers. It was set aside: Total Small Business.
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