ESD CCI

Active Awarded Last action

Contract number
36C10B22N10010011
Awardee
Awarding agency
Obligated
$35,571,442

Award facts

Opportunity
  • T4NG0623 Solicitation number
Contract value 100% obligated
  • $35,571,441.96 Current, with exercised options
  • $35,672,219.36 Potential, with all options
Completion date 91% complete
Current and potential, with all options
Set-aside
No set-aside
Competition
Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Falls Church, VA 22042, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Other Administrative Action P00017 $0
Exercise an Option P00016 $8,022,738
Change Order P00015 $0
Funding Only Action P00014 -$570,826
Other Administrative Action P00013 $0
Change Order P00012 $36,287
Exercise an Option P00011 $6,911,749
Funding Only Action P00010 -$160,954
Exercise an Option P00009 $8,439,036
Other Administrative Action P00008 $0
Change Order P00007 $276,527
Exercise an Option P00006 · Enterprise service desk (ESD) contact center infrastructure (CCI) managed service $6,428,795
Other Administrative Action P00005 $0
Other Administrative Action P00004 $0
Change Order P00003 $0
Change Order P00001 · Information technology enterprise service desk contact center infrastructure managed services solution $0
Original award $6,188,089
Show all 17

About this award

Written by GovTribe AI ·

The VA Technology Acquisition Center issued a delivery order to Cognosante MVH LLC on March 30, 2022, for Enterprise Service Desk Contact Center Infrastructure managed services, with a ceiling value of $35.67 million and ultimate completion date of March 29, 2027, under the Transformation Twenty-One Total Technology Next Generation (T4NG) indefinite delivery contract.

Place of performance is Falls Church, VA. T4NG is a $60.7 billion multiple-award indefinite delivery/indefinite quantity contract awarded by the VA Technology Acquisition Center with a performance period extending through October 2033.

The order procures contact center infrastructure managed services. Subcontractors include Nice Systems Inc. for voice recording and analytics solutions, Medallia Inc. for cloud software subscriptions supporting customer experience management, and Creative Enterprise Solutions (Beyond20), an 8(a) women-owned small business, providing professional services to support enterprise service desk operations.

Service Contract Inventory data shows actual government-invoiced labor in FY2024 of $15.2 million across 13.0 FTEs and 27,141 contractor hours. The derived government-paid blended hourly rate rose significantly year over year: $125.34/hr in FY2022, $252.12/hr in FY2023, and $560.06/hr in FY2024. In FY2024, 57% of contractor hours were subcontracted out across four subcontractors.

Subawards

Subcontractor Amount Awarded
Acsoft Inc. ESD CCI procurement in support of the SOW $45,600
Gyanni Inc. ESD CCI procurement in support of the SOW $250,924
Medallia, Inc. ESD CCI procurement in support of the SOW $1,818,325
Nice Systems Inc. ESD CCI procurement in support of the SOW $3,880,825
Medallia, Inc. ENTERPRISE SERVICE DESK (ESD) CONTACT CENTER INFRASTRUCTURE (CCI) MANAGED SERVICE Provide Medallia Cloud Software Subscriptions and Services. $2,496,500
Apex Systems, LLC ESD CCI Provide professional services to support Cognosante’s contract with Department of Veterans Affairs Department Enterprise Service Desk. $1,517,592
Creative Enterprise Solutions, L.L.C. ESD CCI Provide professional services to support Cognosante’s contract with Department of Veterans Affairs Department Enterprise Service Desk. $2,032,442

Quick answers

Who was awarded contract 36C10B22N10010011?

36C10B22N10010011 was awarded to Cognosante MVH LLC by VA Technology Acquisition Center (Headquarters) on March 30, 2022.

How much is contract 36C10B22N10010011 worth?

The government has obligated $35,571,442 on 36C10B22N10010011. Its potential value, with all options, is $35,672,219.

Is contract 36C10B22N10010011 an order under another contract?

Yes. 36C10B22N10010011 is a delivery order under VA11816D1001, an indefinite delivery contract, on Transformation Twenty-One Total Technology Next Generation (T4NG).

Was contract 36C10B22N10010011 competed?

The extent of competition for 36C10B22N10010011 was full and open competition. The government received 4 offers.

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