Customer relationship management (CRM) software as a service (saas) configuration support and sustainment support

Ended Awarded Last action

Contract number
HC104720F0094
Awardee
Awarding agency
Obligated
$7,093,192

Award facts

Contract value 100% obligated
$7,093,191.57 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Set-aside
Total Small Business
Competition
Full and Open Competition after exclusion of sources · 1 offer Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Elkridge, MD 21075, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Close Out P00019 · Task 6.2 (optional) itsm -$0
Exercise an Option P00018 · Provide sustainment support for the CRM saas and itsm capability, which leverages industry best practices, positions DISA for the future through innovations… $501,653
Other Administrative Action P00017 · Provide configuration and sustainment support for the customer relationship management (CRM) software as a service (saas) capability, which leverages industry… $0
Funding Only Action P00016 · Provide configuration and sustainment support for the CRM saas capability, which leverages industry best practices, positions DISA for the future through… $5,874
Funding Only Action P00015 · Provide configuration and sustainment support for the customer relationship management (CRM) soft-ware as a service (saas) capability, which leverages… $535,589
Funding Only Action P00014 · CRM software support services $533,015
Exercise an Option P00013 · Provide configuration and sustainment support for the CRM saas capability, which leverages industry best practices, positions DISA for the future through… $532,289
Funding Only Action P00012 · PWS task 6.1 - 6.4 proof-of-concept customer relationship management (CRM) tool to manage and track customer engagement. $965,188
Funding Only Action P00011 $99,462
Funding Only Action P00010 · Provide configuration and sustainment support for the CRM saas capability, which leverages industry best practices, positions DISA for the future through… $66,308
Funding Only Action P00009 · PWS task 6.1 - 6.4 proof-of-concept customer relationship management (CRM) tool to manage and track customer engagement. $2,433,396
Supplemental Agreement for work within scope P00008 · Provide configuration and sustainment support for the customer relationship management software as a service capability, which leverages industry best… $883,801
Funding Only Action P00007 $66,308
Exercise an Option P00006 · CRM support services. $66,308
Funding Only Action P00005 · Task 6.3 $28,980
Funding Only Action P00004 · This engagement includes in person and telephonic meetings, the solicitation of feedback and new requirements, as well as a running tracker of what enterprise… $0
Funding Only Action P00003 · DISA customer engagement managing support services. $49,364
Other Administrative Action P00002 · The defense information systems agency (DISA), a combat support agency, engineers and provides command and control capabilities and enterprise infrastructure to… $0
Other Administrative Action P00001 $0
Original award $325,656
Show all 20

About this award

Written by GovTribe AI ·

This is a delivery order contract awarded by the Defense Information Systems Agency (DISA) to Norseman Inc., doing business as Norseman Defense Technologies, a small business IT solutions provider based in Elkridge, Maryland. The $7,093,191.57 contract is for Customer Relationship Management (CRM) software as a service (SaaS) configuration support and sustainment support.

The contract was competed and awarded under the total small business set-aside terms of the Solutions for Enterprise-Wide Procurement V (SEWP V) government-wide acquisition contract (GWAC). SEWP V is a multi-award IDIQ contract vehicle managed by the National Aeronautics and Space Administration (NASA) that provides a wide range of information technology products, services, and solutions to federal agencies.

This delivery order contract has a period of performance through September 26, 2025 and was awarded on September 27, 2020. Norseman has a history of providing IT goods and services to federal agencies, including supporting major defense programs at the Departments of Defense, Navy, Air Force, Justice, and others.

Quick answers

Who was awarded contract HC104720F0094?

HC104720F0094 was awarded to Norseman Inc. by Defense Information Systems Agency (Department of Defense) on September 27, 2020.

How much is contract HC104720F0094 worth?

The government has obligated $7,093,192 on HC104720F0094.

Is contract HC104720F0094 an order under another contract?

Yes. HC104720F0094 is a delivery order under NNG15SC83B, a government wide acquisition contract (GWAC), on Solutions for Enterprise Wide Procurement V (SEWP V).

Was contract HC104720F0094 competed?

The extent of competition for HC104720F0094 was full and open competition after exclusion of sources. The government received 1 offer. It was set aside: Total Small Business.

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