This task order was awarded by the Department of Homeland Security (DHS) to Systems Kinetics Integration Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB), to establish a Service Call Center (SCC) as the main point of contact for DHS organizations, employees, contractors, and visitors to report facility and maintenance issues, make conference room reservations, request facility upgrades, furniture, office moves, motor pool services, and other miscellaneous services at DHS National Capital Region headquarters locations. The task order has a potential value of $2,290,104.58 and is a firm fixed price delivery order issued under the Program Management, Administrative, Clerical, and Technical Services II (PACTS II) indefinite-delivery, indefinite-quantity (IDIQ) contract vehicle.