Customer support services-operator servicespots #16-001255FUNDING the base year of anew service contract for the call center/operator service.
Ended Awarded Last action
- Contract number
- HHSN276201600110U
- Awardee
-
Cfocus Software Incorporated UEI FV1XXVFWLGN3
- Awarding agency
-
National Library of Medicine
National Institutes of Health, Department of Health and Human Services
- Obligated
- $11,552,790
Award facts
- Opportunity
-
- General Purpose Commercial Information Technology Equipment, Software and Services Solicitation · NIHLM2016785 · Posted Jun 13, 2019
- Contract value 67% obligated
-
- $11,552,790.30 Current, with exercised options
- $17,204,385.30 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Center for Information Technology National Institutes of Health, Department of Health and Human Services
- NAICS code
- 541512 Computer Systems Design Services
- Set-aside
- Competitive 8(a)
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Westlake, MD 20817, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $490,123 | |
| Exercise an Option | $490,123 | |
| Other Administrative Action | $15,528 | |
| Exercise an Option | $1,782,265 | |
| Exercise an Option | $2,592,423 | |
| Exercise an Option | $2,516,916 | |
| Exercise an Option | $2,443,608 | |
| Other Administrative Action | $0 | |
| Original award | $1,221,804 |
About this award
The National Institutes of Health, Center for Information Technology, issued a delivery order to Cfocus Software Incorporated on June 21, 2016, under the GSA Schedule 70 (IT-70) Information Technology Schedule for call center and operator support services, with a ceiling value of $17.2 million. The order was issued under the Competitive 8(a) set-aside.
Cfocus Software Incorporated is a minority-owned and Black American-owned small disadvantaged business. Place of performance is Westlake, MD. The ultimate completion date is June 27, 2021.
Per Service Contract Inventory reporting, the order invoiced $1.4 million in FY2021 with 14.7 FTEs across 30,613 contractor hours, yielding a government-paid rate of $46.62 per hour. Cfocus self-performed all reported labor with no subcontractors.
Quick answers
Who was awarded contract HHSN276201600110U?
HHSN276201600110U was awarded to Cfocus Software Incorporated by National Library of Medicine (National Institutes of Health) on June 21, 2016.
How much is contract HHSN276201600110U worth?
The government has obligated $11,552,790 on HHSN276201600110U. Its potential value, with all options, is $17,204,385.
Which agency awarded contract HHSN276201600110U?
National Library of Medicine (National Institutes of Health) awarded HHSN276201600110U, with funding from Center for Information Technology (National Institutes of Health).
Is contract HHSN276201600110U an order under another contract?
Yes. HHSN276201600110U is a delivery order under GS35F499AA, a federal supply schedule, on Information Technology Schedule 70 (IT-70).
Was contract HHSN276201600110U competed?
The extent of competition for HHSN276201600110U was full and open competition. The government received 1 offer. It was set aside: Competitive 8(a).
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