Customer relationship management (CRM) operations, maintenance and development support
Ended Awarded Last action
- Contract number
- 9531CB21F0038
- Awardee
-
Deloitte Consulting LLP UEI CKV2L9GZKJK3
- Awarding agency
-
Consumer Financial Protection Bureau
- Obligated
- $17,660,957
Award facts
- Opportunity
-
- 9531CB21Q0002 Solicitation number
- Contract value 77% obligated
-
- $18,995,375.70 Current, with exercised options
- $22,900,075.42 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541512 Computer Systems Design Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 12 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Washington, DC 20552, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Change Order | $0 | |
| Funding Only Action | -$410,256 | |
| Funding Only Action | -$341 | |
| Exercise an Option | $3,778,069 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $3,529,300 | |
| Funding Only Action | -$475,422 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Funding Only Action | -$196,078 | |
| Exercise an Option | $4,061,736 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $3,688,588 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $337,863 | |
| Supplemental Agreement for work within scope | $564,898 | |
| Other Administrative Action | $0 | |
| Original award | $2,782,600 |
Show all 20
About this award
The Consumer Financial Protection Bureau issued a delivery order to Deloitte Consulting LLP on May 30, 2021, for customer relationship management operations, maintenance, and development support, with a ceiling value of $22.9 million. The order was extended through September 28, 2026, under the Multiple Award Schedule.
Place of performance is Washington, DC. The order is firm fixed price with no set-aside.
Goal Group LLC provides Salesforce CRM operations, maintenance, and development support as a subcontractor.
Service Contract Inventory reporting shows government-invoiced labor across four fiscal years: FY2021 recorded $416 thousand invoiced, 2.0 FTEs, and 4,162 contractor hours at $100.04 per hour; FY2022 grew to $3.1 million invoiced, 10.4 FTEs, and 21,770 contractor hours at $141.48 per hour; FY2023 held at $2.9 million invoiced, 11.3 FTEs, and 23,448 contractor hours at $123.95 per hour; FY2024 increased to $4.2 million invoiced, 11.6 FTEs, and 24,060 contractor hours at $172.97 per hour. Blended hourly rates across reported years trended upward. In FY2024, subcontractors accounted for approximately 9 percent of contractor hours.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Goal Group LLC | $2,110,560 |
Quick answers
Who was awarded contract 9531CB21F0038?
9531CB21F0038 was awarded to Deloitte Consulting LLP by Consumer Financial Protection Bureau on May 30, 2021.
How much is contract 9531CB21F0038 worth?
The government has obligated $17,660,957 on 9531CB21F0038. Its current value, with exercised options, is $18,995,376. Its potential value, with all options, is $22,900,075.
Is contract 9531CB21F0038 an order under another contract?
Yes. 9531CB21F0038 is a delivery order under GS35F0617Y, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 9531CB21F0038 competed?
The extent of competition for 9531CB21F0038 was full and open competition. The government received 12 offers.
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