Patient satisfaction survey
Ended Awarded Last action
- Contract number
- 36C24724N0673
- Awardee
-
Press Ganey Associates LLC UEI PTAKRVGUJE53
- Awarding agency
-
Veterans Integrated Service Network 7
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $1,409,575
Award facts
- Contract value 9% obligated
-
- $1,409,575.45 Current, with exercised options
- $15,085,492.57 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Decatur, GA 30033, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | -$845,744 | |
| Terminate for Convenience | -$1,163,660 | |
| Original award | $3,418,979 |
About this award
Press Ganey Associates LLC, a large healthcare analytics company headquartered in South Bend, Indiana, was awarded a delivery order on June 1, 2024, for patient satisfaction survey services valued at $15.1M with a completion date of March 4, 2025. The contract, which carries a termination for convenience clause highlighting transparency regarding wasteful spending, was issued without a set-aside designation and represents a firm fixed-price engagement. Performance will take place in Decatur, Georgia, and the work is funded by Veterans Integrated Service Network 7 (VISN 7), part of the Department of Veterans Affairs' civilian healthcare operations. This delivery order is issued under the Multiple Award Schedule (MAS) contract vehicle, which enables federal agencies to procure pre-negotiated services from qualified vendors.
Press Ganey will deliver comprehensive patient experience measurement and quality improvement services, which typically encompass survey design, administration, data collection, analysis, and strategic reporting to support the VA's quality assurance and accreditation initiatives. The company brings extensive experience administering specialized healthcare surveys such as Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and other patient perception instruments across federal healthcare systems. The VA's utilization of Press Ganey's services through the MAS vehicle aligns with the department's broader commitment to measuring and enhancing patient satisfaction and care quality across its medical center network.
Quick answers
Who was awarded contract 36C24724N0673?
36C24724N0673 was awarded to Press Ganey Associates LLC by Veterans Integrated Service Network 7 (Veterans Health Administration) on June 1, 2024.
How much is contract 36C24724N0673 worth?
The government has obligated $1,409,575 on 36C24724N0673. Its potential value, with all options, is $15,085,493.
Is contract 36C24724N0673 an order under another contract?
Yes. 36C24724N0673 is a delivery order under GS10F0205R, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 36C24724N0673 competed?
The extent of competition for 36C24724N0673 was full and open competition. The government received 1 offer.
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