Customer service survey services

Ended Awarded Last action

Contract number
36C24722F0433
Awardee
Awarding agency
Obligated
$6,523,795

Award facts

Contract value 50% obligated
  • $9,769,808.26 Current, with exercised options
  • $13,015,875.50 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Set-aside
No set-aside
Competition
Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Augusta, GA 30901, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Supplemental Agreement for work within scope P00006 -$70,164
Funding Only Action P00005 $63,140
Supplemental Agreement for work within scope P00004 $63,140
Other Administrative Action P00003 · Customer service survey services - DE-obligation -$24,457
Exercise an Option P00002 $3,246,067
Original award $3,246,067

About this award

The U.S. Department of Veterans Affairs (VA), through Veterans Integrated Service Network 7, awarded a $13,015,875.50 Firm Fixed Price Delivery Order contract to Press Ganey Associates LLC for Customer Service Survey Services. This contract is issued under Press Ganey's Multiple Award Schedule (MAS) contract with the General Services Administration (GSA). The contract has a period of performance through May 31, 2023 and does not include a small business set-aside. Press Ganey, a leading provider of patient experience measurement and healthcare performance improvement solutions, will conduct patient satisfaction surveys, data analytics, and strategic advisory services to support quality improvement initiatives at VA healthcare facilities.

Quick answers

Who was awarded contract 36C24722F0433?

36C24722F0433 was awarded to Press Ganey Associates LLC by Veterans Integrated Service Network 7 (Veterans Health Administration) on June 1, 2022.

How much is contract 36C24722F0433 worth?

The government has obligated $6,523,795 on 36C24722F0433. Its current value, with exercised options, is $9,769,808. Its potential value, with all options, is $13,015,876.

Is contract 36C24722F0433 an order under another contract?

Yes. 36C24722F0433 is a delivery order under GS10F0205R, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract 36C24722F0433 competed?

The extent of competition for 36C24722F0433 was full and open competition. The government received 1 offer.

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