National contact center (NCC) program support services

Ended Awarded Last action

Contract number
GSA0009AA0498
Awardee
Not on record
Awarding agency
Obligated
$24,749,618

Award facts

Contract value 52% obligated
  • $47,545,971.72 Current, with exercised options
  • $47,639,956.36 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Funding agency
Office of Citizen Services and Innovative Technologies 18F General Services Administration
NAICS code
519190 All Other Information Services
PSC
D399 It And Telecom- Other It And Telecommunications
Set-aside
No set-aside
Competition
Full and Open Competition · 9 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Washington, DC 20405, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action PA065 $240,000
Funding Only Action PA064 · Funding $975,000
Funding Only Action PS62 · Add funding $1,202,092
Supplemental Agreement for work within scope PS061 · MOD PS061 modified services under the national contact center (NCC) task order for the chat/email siebel inquiries, mymoney.GOV, and removal of web trend coding… $0
Supplemental Agreement for work within scope PS060 · MOD PS060 modifies services under the national call center (NCC) task order for the short messaging service (SMS) support. $0
Funding Only Action PA059 · MOD PA059 provide funds for option year four for the NCC support services. $1,286,867
Funding Only Action PA058 · MOD PA058 add funds to option year four for NCC support services. Remaining balance subject to FY2014 funds availability in accordance with far 52.232-18. $491,875
Funding Only Action PA057 · MOD PA057 provides funds for option year four for the national contact center (NCC) support services. $414,183
Funding Only Action PA066 · Adding funding $466,985
Supplemental Agreement for work within scope PS054 · National contact center (NCC) multi-channel support services. MOD PS054 incorporates the contractor's quote to remove its secondary site located in lock… $0
Supplemental Agreement for work within scope PS055 · National contact center (NCC) multi-channel support services. MOD PS055 expands the services under the NCC task order for changes to the food and drug… $0
Funding Only Action PA056 · National contact center (NCC) multi-channel support services. MOD PA056 add funds to option year four in the amount of $1,500,440.00. The remaining balance is… $1,500,440
Supplemental Agreement for work within scope PS052 · MOD PS052 modifies services under NCC task order for changes to the web chat inquiries, and capturing email addresses for govdelivery. $0
Exercise an Option PO053 · MOD PO053 exercises option period four for the NCC support services. Period of performance extended to 10/01/2013 to 09/30/2014 subject to FY2014 funds… $0
Funding Only Action PA051 · MOD PA051 provides 4TH QTR funds for option year three. $479,260
Funding Only Action PA050 · MOD PA050 provides 4TH QTR funds for the national contact center (NCC) support services. $418,553
Funding Only Action PA049 · MOD PA049 DE-obligates funds in the amount of $30,000.00 from the pubs distrbution line (CA243) based on MOD PS041 dated 2/4/2013 to only use the pueblo phone… -$30,000
Supplemental Agreement for work within scope PS047 · MOD PS047 expands the services under NCC task order to include JDP customer satisfaction survey requirements. $11,000
Supplemental Agreement for work within scope PS048 · MOD PS048 nodifies services under NCC task order for changes to the federal trade commission (FTC) order taking system under SOW section 9.6 "online ordering… $0
Funding Only Action PA046 · Add funds to option year three $466,344
Supplemental Agreement for work within scope PS044 · MOD PS044 expands services under the NCC to ensure security and protection of personally identifiable information (PII) for the food and drug administration… $0
Funding Only Action PA045 · Add funds to option year three $1,077,479
Supplemental Agreement for work within scope PS043 · Short term emergency contact center support services for the GSA's federal acquisition service (FAS) intergrated award environment (IAE) to handle inquiries… $0
Supplemental Agreement for work within scope PS042 · MOD PS042 provide changes to SOW section 9.5 hosted FAQ service and SOW section 9.1.1.3.1 email web form for answers.GOV support for the national contact center… $0
Supplemental Agreement for work within scope PS041 · MOD PS041 provide changes to SOW section 9.0 services required and SOW section 9.1.1.1 responding to telephone inquiries for pueblo support for the national… $0
Funding Only Action PA040 · Add funds to option year three. Remaining balance subject to FY2013 funds availability IAW far 52.232-18. $1,406,703
Funding Only Action PA039 · Add funds for option year three. Remaining balamce subject to FY2013 funds availability IAW with far 52.232-18. $1,289,007
Exercise an Option PO038 · Exercise option year three for NCC support services subject to FY2013 funds availability in accordance with far 52.232.18 availability of funds. Period of… $0
Supplemental Agreement for work within scope PS037 · Expand the services of the national contact center to support services under MOD PS026 for the after-hours emergency call center for the food and drug… $0
Supplemental Agreement for work within scope PS036 · Expand the services of the national contact center for the email and FAQ service enhancements. $0
Supplemental Agreement for work within scope PS035 · Expand the services of the national contact center (NCC) for the new businessusa tier one contact center support initiative $46,467
Funding Only Action PA034 · Add funds to NCC for option year two $851,767
Supplemental Agreement for work within scope PS033 · Expand the services of the national contact center (NCC) to revise section 9.7 of the SOW to increase the population served criteria for directory listings… $0
Supplemental Agreement for work within scope PS032 · Expand the services of the national contact center (NCC) to build out and configure the DS-3 telephone switch in lakeland, FL to accommodate an additional… $0
Supplemental Agreement for work within scope PS031 · Rectify the federal trade commission (FTC) bulk order security rsik identified in the april 30TH security scans $0
Supplemental Agreement for work within scope PS030 · Expand the services of national contact center (NCC) to support RE-configuring the email response system to eliminate screening of certain content in the… $0
Supplemental Agreement for work within scope PS028 · Expand the services of national contact center (NCC) to support a pilot to capture callers' email addresses. $0
Funding Only Action PA029 · Add funds to NCC for option year two $1,240,808
Supplemental Agreement for work within scope PS026 · Expand the services of the national contact center (NCC) to provide after-hours emergency call center support for the food and drug administration (FDA) $0
Funding Only Action PA027 · Add FY2012 funds for option year two $1,258,736
Supplemental Agreement for work within scope PS025 · Expand the services of the national contact center (NCC) to support the businessusa initiative: telephone response, email response, knowledgebase response,… $0
Funding Only Action PA024 · Option year two FY2012 funds for NCC support services $351,834
Funding Only Action PA023 · Add option year two FY2012 funds for NCC support services $672,715
Exercise an Option PO022 · Exercise option year two. Period of performance: 10/01/2011 through 09/30/2012. Subject to FY2012 funds availabilty in accordance with far 52.232.18,… $0
Supplemental Agreement for work within scope PS021 · Fully funds option year one. Modify the FTC on ordering services under the national call center task order SOW section 9.6 and pricing table a-1.1 and table… $1,436,151
Funding Only Action PA020 $440,423
Funding Only Action PA019 · Add FY2011 funds to the NCC task order. $219,945
Additional Work (new agreement, FAR part 6 applies) PS018 · To incorporate the contractor's quotation to facilitate and implement additional functionalities to the NCC task order: data feed faqs and feature contents to… $0
Funding Only Action PA017 $1,530,000
Funding Only Action PA016 · Add FY2011 funds to the NCC task order. $435,000
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Quick answers

How much is contract GSA0009AA0498 worth?

The government has obligated $24,749,618 on GSA0009AA0498. Its current value, with exercised options, is $47,545,972. Its potential value, with all options, is $47,639,956.

Which agency awarded contract GSA0009AA0498?

Office of the Administrator (General Services Administration) awarded GSA0009AA0498, with funding from Office of Citizen Services and Innovative Technologies 18F (General Services Administration).

Is contract GSA0009AA0498 an order under another contract?

Yes. GSA0009AA0498 is a delivery order under GS00V08PDD0064, an indefinite delivery contract, on USA Contact Multichannel Contact Center Services.

Was contract GSA0009AA0498 competed?

The extent of competition for GSA0009AA0498 was full and open competition. The government received 9 offers.

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