This to is to improve customer service scores reported by a 3RD-party vendor who completes a quarterly participant caller survey. PSD seeks to improve CX by reducing the number of contacts & paper…

Active Awarded Last action

Contract number
16PBGC24F0050
Awardee
Awarding agency
Obligated
$136,460,457

Award facts

Opportunity
  • 16PBGC24R0001 Solicitation number
Contract value 38% obligated
  • $138,152,698.44 Current, with exercised options
  • $362,971,768.60 Potential, with all options
Completion date 46% complete
  • Current, with exercised options
  • Potential, with all options
NAICS code
541330 Engineering Services
Set-aside
No set-aside
Competition
Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Herndon, VA 20170, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Exercise an Option P00009 · The purpose of this modification is to exercise optional surge clin 2003 in the amount of $719,044 to support benefit administration. $719,044
Other Administrative Action P00008 · The purpose of this modification is to incorporate wage determination no. 2015-4281, revision 37 into this contract and to establish the remaining contract… $0
Exercise an Option P00007 · The purpose of this modification is to exercise option period two. $39,947,242
Other Administrative Action P00006 $0
Other Administrative Action P00005 · Description field with the purpose of this modification is to implement executive order 14173, "ending illegal discrimination and restoring merit-based… $0
Other Administrative Action P00004 · The purpose of this modification is to DE-scope the order. $0
Other Administrative Action P00003 · The purpose of this modification is to update the wage determination, add funding, and increase the ceiling of the order. $1,139,372
Exercise an Option P00002 · The purpose of this modification is to exercise and fully fund option period 1. In addition, as a result of the wage determination increase, the ceiling of… $46,650,358
Funding Only Action P00001 · The purpose of this modification is to add funding to the task order. $450
Original award $48,003,991

About this award

Written by GovTribe AI ·

The Pension Benefit Guaranty Corporation issued a delivery order to Serco Inc. on July 4, 2024, under the OASIS (One Acquisition Solution for Integrated Services) multiple-award IDIQ to improve customer service scores by reducing the number of contacts and paper forms customers complete to fulfill benefit administration requests.

OASIS is a GSA-administered multiple-award IDIQ supporting integrated services across federal agencies. This delivery order carries a ceiling value of $362.97 million and extends through July 3, 2029. Place of performance is Herndon, VA. The order is priced firm fixed price with no set-aside designation.

Serco subcontracted to Zimmerman Associates, Inc. for administrative support and library services, The Data Entry Company (HUBZone certified small business) for document management and data entry, and a team including Marathon TS, Inc., Rmantra Solutions Inc. (economically disadvantaged women-owned small business), and Oxford Government Consulting, LLC (service-disabled veteran-owned small business) for customer experience improvement and administrative support services.

Description

As the agency reported it.

This to is to improve customer service scores reported by a 3RD-party vendor who completes a quarterly participant caller survey. PSD seeks to improve CX by reducing the number of contacts & paper forms customers complete to fulfill requests.

Subawards

Subcontractor Amount Awarded
Zimmerman Associates, Inc. THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY… $1,236,175
The Data Entry Company THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY… $67,500
The Data Entry Company THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY… $4,479,931
The Data Entry Company THE PURPOSE OF THIS MODIFICATION IS TO ADD FUNDING TO THE TASK ORDER. Services $985,264
Marathon TS, Inc. THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY… $8,378,435
Rmantra Solutions Inc. THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY… $3,867,977
Oxford Government Consulting, LLC THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY… $5,104,315

Quick answers

Who was awarded contract 16PBGC24F0050?

16PBGC24F0050 was awarded to Serco Inc. by Pension Benefit Guaranty Corporation on July 4, 2024.

How much is contract 16PBGC24F0050 worth?

The government has obligated $136,460,457 on 16PBGC24F0050. Its current value, with exercised options, is $138,152,698. Its potential value, with all options, is $362,971,769.

Is contract 16PBGC24F0050 an order under another contract?

Yes. 16PBGC24F0050 is a delivery order under GS00Q14OADU132, an indefinite delivery contract, on One Acquisition Solution for Integrated Services (OASIS).

Was contract 16PBGC24F0050 competed?

The extent of competition for 16PBGC24F0050 was full and open competition. The government received 1 offer.

On GovTribe

See this award's full record

  • Every transaction and funding action
  • The awardee's other awards and teaming partners
  • Similar awards and recompete opportunities
  • Ask GovTribe AI about this award
Try for free Login