The purpose of this requirement is to issue identical steady-state task orders for non-servicing contact center support back-office processing to all BPO providers.

Ended Awarded Last action

Contract number
91003123F0311
Awardee
Awarding agency
Obligated
$42,815,341

Award facts

Contract value 100% obligated
$42,815,341.07 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Set-aside
No set-aside
Competition
Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
North Andover, MA 01845, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00016 · To DE-obligate funds. -$148,404
Funding Only Action P00015 · 91003123F0311 -$2,552,375
Supplemental Agreement for work within scope P00014 · The total obligated amount for this task order has increased by $3,619,250.69 from $41,896,869.01 to $45,516,119.70. Add CR 6598 aims user access, CR 7214 quick… $3,619,251
Supplemental Agreement for work within scope P00013 · Total to value has increased to $41,896,869.01. Add CRS 6948 NG DCC CCP upgrade - migration to the cloud, 7132 NG DCC contact centers support of DCC release… $7,925,002
Funding Only Action P00012 · The total obligated amount for this task order has decreased by $750,000.00 from $34,721,867.32 to $33,971,867.32. The total task order value has decreased to… -$750,000
Other Administrative Action P00011 · To issue a stop work order in accordance with BPO IDIQ contract clause 52.242-15 stop work order for change request (CR) 7109 BPO support of student debt relief… $0
Supplemental Agreement for work within scope P00010 · Implementation of CR 7109 (student debt relief) and CR 7034 (DCC CCP cloud migration phase 1). Funding is increased by $1,107,427.20 from $33,214,440.12 to… $1,107,427
Supplemental Agreement for work within scope P00009 · The purpose of this modification is to revise task billing codes to reflect an update in average task time. To incorporate CR 7100 under section C4.4.4 change… $0
Supplemental Agreement for work within scope P00008 · This modification transitions specialty programs, incorporates CRS, adds funding, updates pocs, and updates edar 3452.232-72. The total obligated amount has… $4,806,537
Exercise an Option P00007 · Exercise far 52.217-8, extension of services through october 31, 2024. The total obligated amount for this task order has increased by $10,540,741.00 from… $10,540,741
Funding Only Action P00006 · Funding for this task order has increased by $680,000.00 from $17,587,162.31 to $18,267,162.31. The total task order value has increased to $18,267,162.31. $680,000
Supplemental Agreement for work within scope P00005 · The purpose of this modification is to revise a task billing code, update the common pricing table and implement monetary adjustments. $0
Supplemental Agreement for work within scope P00003 · Revised invoice instructions, task billing codes and task descriptions for pslf work incorporated new BLS ECI rates effective sept 2023 documented ATP for CRS… $0
Funding Only Action P00004 · Funding for this to has increased by $4,131,615.35 from $13,455,546.96 to $17,587,162.31. The total task order value remains the same at $17,865,515.50. $4,131,615
Supplemental Agreement for work within scope P00002 · Modification to remove ombudsman dispute tasks, slas, and pricing from PWS, incorporate approved CRS, and update to pocs. $0
Funding Only Action P00001 · Provide incremental funding through 1/10/2024. Updating section I.2 edar 3452.232-72 limitation of government's obligation. $1,907,800
Original award $11,547,747
Show all 17

About this award

Written by GovTribe AI ·

This federal contract award is for non-servicing contact center support and back-office processing services to be provided by F.H. Cann & Associates, Inc., a woman-owned small business based in North Andover, Massachusetts. The $42,815,341.07 firm fixed-price delivery order contract is issued under the NextGen Enhanced Processing Solution Indefinite Delivery Vehicle (IDV) contract with the Department of Education's Office of Federal Student Aid, a civilian agency. The contract has an ultimate completion date of November 4, 2024 and is not set aside. F.H. Cann & Associates, Inc. is an experienced federal contractor, holding multiple Indefinite Delivery Vehicles and Multiple Award Schedule contracts to provide administrative and financial services to government agencies.

Quick answers

Who was awarded contract 91003123F0311?

91003123F0311 was awarded to F.h. Cann & Associates, Inc. by Office of Federal Student Aid (Department of Education) on May 5, 2023.

How much is contract 91003123F0311 worth?

The government has obligated $42,815,341 on 91003123F0311.

Is contract 91003123F0311 an order under another contract?

Yes. 91003123F0311 is a delivery order under 91003120D0008, an indefinite delivery contract, on NextGen Enhanced Processing Solution.

Was contract 91003123F0311 competed?

The extent of competition for 91003123F0311 was full and open competition. The government received 4 offers.

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