The purpose of this requirement is to issue identical steady-state task orders for non-servicing contact center support and back-office processing to all BPO providers.

Ended Awarded Last action

Contract number
91003123F0310
Awardee
Awarding agency
Obligated
$30,124,684

Award facts

Contract value 100% obligated
$30,124,683.79 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Set-aside
No set-aside
Competition
Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
West McLean, VA 22102, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00013 · Please see below for more details. -$2,868,022
Supplemental Agreement for work within scope P00012 · The total obligated amount for this task order has increased by $137,709.67 from $32,854,996.19 to $32,992,705.86. Add CR 6598 aims user access and cost… $137,710
Supplemental Agreement for work within scope P00011 · Total obligated amount for this task order has increased by $1,057,261.62 from $31,797,734.57 to $32,854,996.19. Placed CR 6948 NG DCC CCP upgrade, CR 7132 NG… $1,057,262
Funding Only Action P00010 · The total obligated amount for this task order has decreased by $3,045,532.46 from $34,843,267.03 to $31,797,734.57. The total task order value has decreased to… -$3,045,532
Other Administrative Action P00009 · To issue a stop work order in accordance with BPO IDIQ contract clause 52.242-15 stop work order for change request (CR) 7109 BPO support of student debt relief… $0
Supplemental Agreement for work within scope P00008 · Implementation of CR 7109 for BPO support of student debt relief. Increase funding by $1,015,200.00 from $33,828,067.03 to $34,843,267.03. This task order is… $1,015,200
Supplemental Agreement for work within scope P00007 · The purpose of this modification is to revise task billing codes to reflect an update in average task time. To incorporate CR 7100 under section C4.4.4 change… $0
Supplemental Agreement for work within scope P00006 · This modification migrates specialty programs as well as incorporate CRS, add funding, update pocs, and update edar 3452.232-72. The total obligated amount… $3,930,539
Exercise an Option P00005 · Exercise far 52.217-8, extension of services, through october 31,2024. The total obligated amount for this task order has increased by $14,128,880.00 from… $14,128,880
Supplemental Agreement for work within scope P00004 · The purpose of this modification is to revise a task billing code, update the common pricing table and implement monetary adjustments. $0
Funding Only Action P00003 · Funding for this task order has increased by $5,540,901.53 from $10,227,746.50 to $15,768,648.03, increasing the task order value/ceiling by $301,132.53. $5,540,902
Supplemental Agreement for work within scope P00002 · Update the employment cost index (ECI) adjustments for total compensation, incorporated no cost CRS, and updated pocs. $0
Supplemental Agreement for work within scope P00001 · Modification to remove ombudsman dispute tasks, slas, and pricing from PWS, incorporate approved CRS, and update to pocs. $0
Original award $10,227,747
Show all 14

About this award

Written by GovTribe AI ·

This is a delivery order awarded by the Office of Federal Student Aid, a civilian agency, to Maximus Federal Services, Inc., a subsidiary of Maximus Inc. The purpose of this requirement is to issue identical steady-state task orders for non-servicing contact center support and back-office processing to all BPO providers under the $1.7 billion NextGen Business Process Operations IDIQ contract. The contract is a firm-fixed-price delivery order with a ceiling value of $30,124,683.79 and a completion date of November 4, 2024. This award is not set aside and is part of the larger NextGen Enhanced Processing Solution IDIQ contract.

Quick answers

Who was awarded contract 91003123F0310?

91003123F0310 was awarded to Maximus Federal Services, Inc. by Office of Federal Student Aid (Department of Education) on May 5, 2023.

How much is contract 91003123F0310 worth?

The government has obligated $30,124,684 on 91003123F0310.

Is contract 91003123F0310 an order under another contract?

Yes. 91003123F0310 is a delivery order under 91003120D0005, an indefinite delivery contract, on NextGen Enhanced Processing Solution.

Was contract 91003123F0310 competed?

The extent of competition for 91003123F0310 was full and open competition. The government received 4 offers.

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