Steady-state task order 2 awarded against the edfinancial next GEN (NG) business process operations (BPO) IDIQ contract for non-servicing and specialty programs (SPS) contact center support and…
Active Awarded Last action
- Contract number
- 91003125F0302
- Awardee
-
Edfinancial Services LLC UEI TB69PMAFZSK8
- Awarding agency
-
Office of Federal Student Aid
Department of Education
- Obligated
- $89,944,602
Award facts
- Contract value 100% obligated
- $89,944,601.61 Current and potential, with all options
- Completion date 93% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 522320 Financial Transactions Processing, Reserve, and Clearinghouse Activities
- PSC
- R699 Support- Administrative: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- CONCORD FARR, TN 37922, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $4,989,013 | |
| Funding Only Action | -$1,540,463 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $1,903,392 | |
| Exercise an Option | $18,461,326 | |
| Supplemental Agreement for work within scope | $0 | |
| Funding Only Action | -$3,000 | |
| Funding Only Action | $4,300,000 | |
| Funding Only Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $5,745,985 | |
| Funding Only Action | $3,651,608 | |
| Supplemental Agreement for work within scope | $1,375,300 | |
| Supplemental Agreement for work within scope | $8,545,036 | |
| Supplemental Agreement for work within scope | $3,105,010 | |
| Supplemental Agreement for work within scope | $2,499,025 | |
| Supplemental Agreement for work within scope | $0 | |
| Funding Only Action | $2,654,270 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $9,593,313 | |
| Supplemental Agreement for work within scope | $7,868,153 | |
| Original award | $7,773,166 |
Show all 25
About this award
The Office of Federal Student Aid issued an $89.9 million delivery order to Edfinancial Services LLC on November 1, 2024, under the NextGen Enhanced Processing Solution IDIQ for steady-state contact center support and back-office processing of non-servicing and specialty programs, with ultimate completion December 21, 2026.
The NextGen Enhanced Processing Solution is a $1.7 billion multiple-award IDIQ supporting business process operations for federal student aid. Place of performance is Concord, TN. The order is firm fixed price with no set-aside.
In fiscal year 2025, the order invoiced $27.1 million across 325 FTEs and 676,664 contractor hours, reflecting a derived government-paid rate of $40.04 per hour. Edfinancial self-performed approximately 84% of delivery, engaging two subcontractors for 16% of contractor hours.
Description
Steady-state task order 2 awarded against the edfinancial next GEN (NG) business process operations (BPO) IDIQ contract for non-servicing and specialty programs (SPS) contact center support and back-office processing.
Quick answers
Who was awarded contract 91003125F0302?
91003125F0302 was awarded to Edfinancial Services LLC by Office of Federal Student Aid (Department of Education) on November 1, 2024.
How much is contract 91003125F0302 worth?
The government has obligated $89,944,602 on 91003125F0302.
Is contract 91003125F0302 an order under another contract?
Yes. 91003125F0302 is a delivery order under 91003120D0001, an indefinite delivery contract, on NextGen Enhanced Processing Solution.
Was contract 91003125F0302 competed?
The extent of competition for 91003125F0302 was full and open competition. The government received 4 offers.
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